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Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease and efficiency of the booking process. Many appreciate the user-friendly experience, finding it simple to obtain transparent quotes and secure a mechanic without leaving home. The staff and mechanics are frequently described as professional, knowledgeable, and respectful, contributing to a positive overall interaction. People also value the reasonable pricing and the convenience of the service. However, some customers also noted issues with the booking confirmation process, mentioning a lack of clarity or delayed communication. A few people experienced difficulties with the company's ability to find mechanics in their area after providing their information. Additionally, there were isolated instances where logbooks were not stamped or specific details like pick-up/drop-off confirmations were not provided.

What people talk about most

Service

Clients share positive opinions on service, often praising the ease of use for comparing services and finding... See more

Booking process

Users describe positive interactions with the booking process. Many customers found it easy to find... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the platform's ease of... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the professionalism, helpfulness, and... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight the reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The communication from the team members from first contact has been exceptional. The service has been excellent. I've tried to organise a windscreen and, it's been challenging to say the least.... See more

Company replied

Rated 5 out of 5 stars

We had so many issues with the AC in my daughters car. Tried one mechanic (won't name) they just couldn't get the job done properly, so found auto guru and the mechanic (CGS Automotive Group) that cam... See more

Company replied

Rated 5 out of 5 stars

Quick and easy. Very happy with this service. Prompt responses with reasonable quotes. Made the search for a mechanic so much easier while also getting fully transparent quotes without having to leave... See more

Company replied

Rated 5 out of 5 stars

Autoguru is my go to when I need something done on my car. Have had really positive experiences with them booking is smooth and easy. The mechanics I've booked have been professional and explain in de... See more

Company replied


Company details

  1. Auto Repair Shop
  2. Car Accessories Store

Written by the company

What drives us? Simple. It’s our burning desire to make automotive services fairer, easier and more transparent for motorists and mechanics alike. That, and the office coffee machine. But mostly, it’s the burning desire part.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

yes i had a Car service with this…

yes i had a Car service with this company i am thinking they are doing well and i am hopping they will do better in the future thank you

June 20, 2024
Unprompted review
AutoGuru logo

Reply from AutoGuru

Hey Abdul, Thanks for reaching out with your feedback. You mentioned that you hope AutoGuru or the supplier you booked with can improve in the future. Could you please reach out to us at contactus@autoguru.com.au with your booking details so we can gather more of your feedback and potentially make some future improvements? - Thanks, The AutoGuru Team

Rated 5 out of 5 stars

Excellent service

Excellent service, very honest and trust. Update report for my safe drive on road. I’m very happy with satisfaction the mechanic guy ‘a feedback and report for next service to repair. And very reasonable cost.

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Super easy platform for my needs

Very easy to use with quick responses from reputable businesses able to confidently advise on what the issue might be for a quick resolve. Glad I found AutoGuru.

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

Alleluia

Alleluia. I prayed for a Good Team and bugga me days the Good Lord didith Provide.. Lol😂Thanks to the Team @ 22/82 Makland Drive, Our 2020 Isuzu Mux is now the thoroughbred Machine she’s meant to be, once again. I couldn’t be Happier. Friendly Proffesional Proficient Attitude as well as Service. Godbless. And Thank You AoutoGuru!

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service! Troy had a really good understanding of the car. He was able to tell me where my last mechanic went wrong. Job was done in great time as well as cleaned the windows and dash and also did the balance on my tyres. I would 100% recommend! Car feels like a breeze and I’m super happy and will give his name to family and friends.

July 16, 2024
Unprompted review

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