autovia.it Reviews 

The car was perfect and the size was perfect for us. The contact with the employees was friendly and adaquat

Number 1. No surprises. Car ready to go and no issues experienced. Local Airport employees helped with an issue around a misplaced backpack at the car pick up area and was able to retrieve it when car was returned !

This company is a scam. We already pre-booked and paid for our car rental. When we arrived, they said they could not take our credit card because it displays our initials and surname, not the full name (even though we were able to show our documentation, passport etc). But they were happy for us to pay €600 using a debit card - absolute scam artists.

On top of this, we had a 3 month old baby with us and they would not help/support or provide any solutions without paying an additional €600. After spending over an hour on the phone with Booking.com and pleading with Autovia to help us, we were forced to find a different car hire company (Noleggiare who were very understanding with our situation). We lost money using this company.

Do not use. There is a reason that the majority of the reviews are having a similar experience - the company’s response to the reviews is very telling too… they are defensive, rude and scammers. If they wanted to operate as a genuine business, they would make changes.

We are also submitting a complaint with Booking.com and requesting them to remove this company as a car rental service.

I will NEVER book Autovia again! Ernest from Pisa Airport was rude, unpolite, unhelpful & embrassed us by refusing to let us hire the car we booked simply because he did not like the look of us & that I had a long Surname on my AMEX! It was shocking & so embarrasing as I had my 1 year old crying for more than 1 hour. Autovia needs to investigate Ernest at PISA Airport immediately! The lady at Hertz on the next counter was so helpful and had no issues with my long name! Runined the start of our short holiday. Please be more kind to people and try to help them as we are your clients!

Easy pickup and drop off. All made very simple

Good value, friendly staff, on time and a clean car. 👍

Very welcoming and efficient service.
The car was almost new one and as were our expectations on the quality of the car compared to the price paid.

Easy process. Reasonable hire cost. Car in great condition, and no problems on returning; full deposit returned.

Giuseppe at the Palermo airport office was fantastic; he even ran my wallet into the airport after I forgot it in the car, what a guy!

I returned the car on 22 September and was told the €150 deposit would be refunded within 2 hours.

One week later, I emailed Autovia and followed up twice more, including with customer service.I still have no reply and no refund.

I was also charged an additional €50 for using a debit card instead of a credit card.

The car was around 5 years old with 100,000 km and wasn’t in very good condition, with multiple dents and scratches.

Very disappointing experience. The rental may look cheap at first, but once you add the €150 deposit and extra charges, it may even work out more expensive than using a bigger company. Next time, I’d definitely choose a bigger company with better customer service and more peace of mind.

I would not use Autovia again.

I would not rent from Autovia again.

We prepaid approximately €500 for a rental car. At the rental desk, Autovia refused to provide the vehicle because I did not have an International Driving Permit. I acknowledge that the IDP requirement was stated in the rental conditions.

My wife was travelling with me and had a valid European driving licence and a physical credit card in her own name. We asked whether the car could instead be rented to her, but this was declined.

During the conversation, the employee told us that purchasing an additional insurance package costing approximately €1,000 would allow the rental to proceed. We declined this option and ultimately did not receive a vehicle.

We also had difficulty reaching the office. It is located away from the airport and offers a transfer service by phone, but our calls went unanswered for a considerable amount of time, which caused a significant delay.

In the end, we received no car and lost approximately €500 on the prepaid booking. We then had to arrange another rental at additional cost.

This review describes my personal experience with this rental location. Based on that experience, I would choose another rental company in the future.

Genuinely pleased with courtesy of all the staff, lovely clean new car. We had taken our own excess insurance and there was no hard sell to take theirs. Good clear instructions on both pick up and drop off process easy. Would use again

at returning to the airport in Brindisi, a very unkind staffer took pictures of the car, He already was rather aggressive toward us. At the back of the car he 'discopered' a scratch (6 cm). I was 100% sure it was not a scratch made by me. Strange was the fact that the scratch was 'clean' while the rest of the back of the car was full of dirt. So I would not be surprised that the staffer made this scratch himself with a key. But: did I take photographs before we drove away from the airport one week earlier? No. I asked him to show the photographs they took one week earlier to be sure that the scratch was not there at that time. He said he could not show them.
And guess what: 3 days later I got a mail that the scratch (under the hood) 6 cm, will cost me € 478.
It seems to me like mafia-practices other.
So: never, but never rent a car by Autovia.
Big scam.

People from Autoavia were very kind, gave me good information and a good and clean car

Autovia give us a higher class car then we asked for, we were helped quick and friendly. The car could have been a little better cleaned but we were happy with the Cupra automatic!

e had a very good experience with Autovia. The location at Brindisi Airport is very convenient, making both pick-up and drop-off quick and easy.

The car fully met our expectations and was exactly what we needed for our trip. The return process was smooth and efficient, with no unnecessary hassle.

Another positive point was the insurance process. There was no pressure to purchase additional insurance, which made the whole experience much more relaxed and straightforward.

Overall, we were very happy with Autovia and would definitely consider renting from them again in the future.

Very professional and competent staff.
I had a brand new BYD that was a real joy to drive making my vacation even better! Recommened!

Good service, comfortable car.

Worst customer service i have ever had - avoid at all cost. Reading other reviews it appears i was unfortunate to met the rude and aggressive man on the Autovia service desk at Pisa airport.
We hired the car through EasyJet and paid for additional insurance through them/AXA in advance. He told us this was not valid and we would have to take out extra insurance with him if we were to avoid paying EUR2000 on any claim. He accused us not understanding how insurance works. We refused to buy additional insurance. He then moved on to try and sell us roadside assistance for EUR45. He told us that if we didnt pay it would cost us EUR250 to be recovered. We said no. He became more aggressive. He then took EUR 2000 deposit and told us we had been allocated an MG. I asked if we could have a vw as that is what we thought we were getting and he was adamant that we would get what we were given . He then said he didnt like me and would not give us anything at all and told us to move away from his desk. Shouting at me to take my hands off the top of the desk . As there was a large queue behind we walked away.
Fortunately the charming assistant at Autononleggio came to our aid, calmed us, and rented us a car. We now have to go through the misery of getting our money back.
Autovia, you have a loose cannon working at your desk. Judging from other one star reviews he has been threatening your customers for at least a year. We will not come back and this one individual sems to be destroying your business

To whom it may concern, I have already sent all the details regarding the reservation, the fraudulently obtained insurance, and everything else related to this matter on several occasions. I sent this information to the various email addresses you provided. Unfortunately, I have received neither a response nor a refund of these costs to date. I regret to say that this is the first time in my life I have encountered such practices. You do not treat your customers fairly.

I strongly warn against the broker stressfreecarrental and the rental agency AUTOVIA. I rented a car at Bari airport between August 28 and 31, 2026, through stressfreecarrental, using the Autovia rental agency. When I made the reservation on the website (the rental cost was 148.61 PLN as a prepayment plus 61.06 EUR payable on-site), an additional charge of approximately 200 EUR for extra insurance was unfortunately added at the location. An additional 250 EUR was also held on my card as a "refundable deposit." Unfortunately, as of September 29, I have not received a refund for either the 250 EUR deposit or the 200 EUR for the extra insurance. I should mention that when I booked the car on the stressfreecarrental website, there was no mention of an additional 200 EUR insurance charge. I was supposed to pay 61.06 EUR on-site, but instead, I was charged 265.66 EUR. In my opinion, they are scammers!!!