Baby Smile Fotografie Reviews 5,255

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We are beyond thrilled with the photos taken by you of our newborn! The session was such a wonderful experience, and the results truly captured the precious moments we’ll cherish forever. The attentio... See more

Rated 5 out of 5 stars

I’m beyond satisfied with the baby photos taken by Babysmile! The whole experience was wonderful. The photographer was incredibly sweet, patient, and made us feel so comfortable. I truly recommend Bab... See more

Rated 4 out of 5 stars

The photograph in the hospital was very nice, and so were the pictures taken of our son. The welcome gifts were really sweet, especially the picture after birth. I bought a wall picture, a wall calen... See more

Rated 5 out of 5 stars

This is the only way to get professional pictures of your newborn on the day they are born! As a first time parent I wanted to do a photo shoot with my little one, but organizing it was too much stres... See more

Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect memories

I’m beyond satisfied with the baby photos taken by Babysmile! The whole experience was wonderful. The photographer was incredibly sweet, patient, and made us feel so comfortable. I truly recommend Babysmile to every parent — it was one of the best choices I’ve made!

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great photos

The photographer was great, the photos amazing, all the things ordered were excellent. Promt delivery and it's great that you can also pay in installments. Thank you again for the lovely memories you made for us.

March 20, 2025
Unprompted review
Rated 4 out of 5 stars

All good - Photoshoot

All good. Maybe a small suggestion: the property for the photoshoot could have been more creative than the usual one. Thank you

January 22, 2025
Unprompted review
Rated 4 out of 5 stars

Baby Smile USZ

Baby Smile presents itself as a commendable photography service, delivering aesthetically pleasing and professionally captured images. Nonetheless, I believe there is room for improvement regarding the print quality, particularly on smaller-format products, where the resolution and finish could better reflect the otherwise high standards of the brand. Apart from this minor shortcoming, the service provided within the hospital setting was both efficient and satisfactory. While the pricing could certainly be more competitive, it remains within an acceptable range by Zürich standards

January 25, 2025
Unprompted review
Rated 3 out of 5 stars

not my baby in the book and pricing is borderline savage

not only massively overpriced and sold to us in the hospital as a 'free' shoot but when I gave in and ordered the book for sentimental reasons (reflected in be said pricing) they sent me the book with my daughter on the cover and a completely stranger baby on the inside... mhm... you'd think for 160 euro, they would perhaps check their product before sending it out.

///

Nachtrag: Thank you for your quick reply. I accept the apology and appreciate your sending us a new book. Not only do parents get disappointed when it's not their kid in the book but it also feels creepy to think someone else might have pictures of your little one.
But again - thanks for the Wiedergutmachung! we appreciate.

April 10, 2025
Unprompted review
Baby Smile Fotografie logo

Reply from Baby Smile Fotografie

Dear Mrs Dahringer

First and foremost, we would like to sincerely apologize for the mistake that occurred with your photo book. We understand how important and personal these memories are — especially when it comes to the very first days of your child’s life — and we are truly sorry that your experience did not reflect the care and quality we strive to provide.

Your feedback is absolutely justified, and we take such matters very seriously. A mix-up of this nature should not happen and does not meet our standards in any way. Please rest assured that a member of our customer service team will reach out to you as soon as possible to clarify the situation and arrange for a prompt and free replacement of your book.

Again, we deeply regret the inconvenience and disappointment this has caused you. Thank you for bringing it to our attention — and thank you for giving us the opportunity to make it right.

Warm regards,
Your Baby Smile Customer Care Team
________________________________________________
Liebe Frau Dahringer,

zunächst möchten wir uns aufrichtig für den Fehler bei Ihrer Bestellung entschuldigen. Wir verstehen sehr gut, wie wertvoll und emotional diese ersten Erinnerungen sind, und dass die Enttäuschung in Ihrem Fall besonders groß sein muss.

Ein solcher Fehler — ein fremdes Baby im Fotobuch Ihres Kindes — darf selbstverständlich nicht passieren und entspricht in keiner Weise unserem Qualitätsanspruch. Bitte seien Sie versichert, dass sich unser Kundenservice schnellstmöglich mit Ihnen in Verbindung setzen wird, um den Vorfall zu klären und Ihnen kostenfrei ein korrektes Exemplar zukommen zu lassen.

Vielen Dank, dass Sie uns auf dieses Problem aufmerksam gemacht haben. Wir möchten alles daran setzen, Ihr Vertrauen zurückzugewinnen.

Herzliche Grüße
Ihr Baby Smile Kundenservice-Team

Rated 5 out of 5 stars

Memories that are been treasured forever

We are beyond thrilled with the photos taken by you of our newborn! The session was such a wonderful experience, and the results truly captured the precious moments we’ll cherish forever. The attention to detail, the gentle approach with our baby, and the warmth made it such a memorable experience. These photos are more than just images—they’re treasured memories that we will hold dear for years to come. Thank you for helping us preserve this beautiful chapter of our lives!

December 20, 2024
Unprompted review
Rated 4 out of 5 stars

Nice session and welcome gifts. Expensive products

The photograph in the hospital was very nice, and so were the pictures taken of our son. The welcome gifts were really sweet, especially the picture after birth. I bought a wall picture, a wall calendar and some digital pictures, and the quality is top.
I had only 2 issues and therefore one star less: the photobook couldn't be personalized, also it can not be selected which pictures go where, as in for example the calendars (and therefore I didn't buy it), and I always received a saving-code after having bought one thing...for the same thing, also I felt a bit scammed, being the case that I bought several things and they're not cheap.

December 23, 2024
Unprompted review
Rated 5 out of 5 stars

Nice experience

Good chance to take baby photos as they come directly to the ward. They have good props. It would be great if they had informed a day in advance so that we could prepare, but its good anyways.

October 20, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look