Placed an order on 1/23/2025 and have not received it. No way of contacting the store through Shopify because it no longer exists. Can’t file a complaint on Shopify because I don’t have access to the... See more
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See what reviewers are saying
Beloved is a complete scam. They string you along for months, making you believe your order will eventually arrive, only for it never to materialize. Their customer service engages in endless back-and... See more
I ordered a Christmas gift for a friend on December 6th. It is now January 24 and I am still waiting on an update, as I haven’t received an email, tracking number or update of any kind. I’ve used th... See more
Total scam as others are saying. Ordered 2 items and after 6 weeks reached out for a status update. The customer service email and website portal had been deactivated. All emails to customer support b... See more
Company details
Information provided by various external sources
Beloved Shirts is a brand that says it's ok to wear pizza on your clothing. Or anything else you want, really.
Contact info
158 South 100 West, 84601, Provo
- info@belovedshirts.com
- belovedshirts.com
1.2
Bad
679 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This has probably been the WORSE
This has probably been the WORSE, experience I have ever had online. After waiting almost three weeks for shipment to arrive and after sending numerous emails, I finally received my order today and I paid a total of almost $60! For a Denim PRINT hoodie-the hoodie is NOT ACTUAL denim. I was sent several emails stating that my custom order was being stitched and finalized- I am very disappointed, i don' advise anyone buy from here-I know I wont ever again.
November 29, 2019
Unprompted review
Reply from Beloved Shirts
Hi Jude!
We appreciate you reaching out. I'm sorry to hear about your experience about the item. I understand that you were advised regarding the production and crafting of your item, this is our standard to give expectation on what stage your order is in. All of our item goes through this process which includes cutting, sewing and printing of the designs.
We do have a return and exchange policy in which we are here to assist you. We hope to resolve this matter for you the soonest and if you consider, we at info@belovedshirts.com would like to help you further.
Looking forward to your positive response!
Gin
Scammed! 5 weeks now & paid for express.
5 weeks now and paid for express delivery.. What an absolute joke. Still hasn’t left ! I should have read the reviews here first.
Was for a Hen Party and I had to inform the girls it hasnt arrived and the event is today.
So Raging.. Have asked for a refund and have been refused as it was personalised..
Stay away and shop local.. that’s the best advice I can give..
November 29, 2019
Unprompted review
Reply from Beloved Shirts
Hey Anthony,
Alvin here again. I just wanted to update you here as well.
As I have promised, I processed a full refund including your Premium Shipping payment. I am really sorry if the experience was unsatisfactory, but I hope we were able to resolve it accordingly.
I would really love if you can update your review based on the service I provided. It would mean a lot to us. More importantly, we hope that you could give us another chance in the future. We would love to see you again here on Beloved!
All the best,
Alvin
-------------------------------------------------------------
Hi there,
Alvin here from Beloved. I am so sorry to hear that.
If you can get back to me with an order #, I can check and find out what happened. I am also more than willing to find a solution for you to be compensated. Please reach out to us at info@belovedshirts.com.
I apologize in advance if you weren't made aware. Our production for custom items is 10-20 business days. And we only start its production once you provide approval of the mock-up we sent. From there, once production is done, we ship your order based on the shipping method you paid.
I understand that it seems to take longer than expected, but this is just due to its custom nature. Nonetheless, I'd love to see what happened and see if we can get this resolved as soon as possible. Please get back to us via the email address I provided.
All the best,
Alvin
Worst online company in the world!!
Worst online company in the world!!! If live in Australia DONT BUY!! I ordered in September it’s now almost December and I still don’t have my bathes. Honestly what a joke!!! I paid express shipping also!!
November 21, 2019
Unprompted review
Reply from Beloved Shirts
Hi Emma!
We appreciate you reaching out to us. Sincerely, we apologize for your experience.
I've checked and validated what happened and based on my investigation, around the month you ordered which is 15th of October, we experienced a system glitch which took us three weeks to identify. Again, we are really sorry for this inconvenience which caused the delay in your order.
Initially, we refunded the express shipping cost.
As I understand, we have contacted you regarding this matter through our info@belovedshirts.com. We hope to resolve this matter for you the soonest.
Looking forward to your positive response!
Gin
Ordered an item from them and it was…
Update: the company contacted me a month after I was fed up and stopped contacting them and offered me the corrected item. I am still awaiting the item as the orders take quite a bit of time. I appreciate them reaching out to me after the fact and hopefully I will do business with them going forward.
Ordered an item from them and it was too small, requested to exchange it and the process was slow. I sent in the item to be replaced and had to cover shipping on my end from UPS. This was two weeks ago and they are claiming the item was never received. So now I am out the $23 i spent and another $11 for shipping and have nothing to show for it other than being annoyed.
November 20, 2019
Unprompted review
Reply from Beloved Shirts
Hi there!
We appreciate you reaching out to us. We apologize for the experience you had to go through.
I am here to help. If you have the tracking number of the item you sent back, I will be the one to sort this for you.
Each item return usually takes days or weeks depending on the courier. Then, once it arrives at our warehouse, we still need to sort/arrange them.
If you can send us an email at info@belovedshirts.com, including the order number and tracking number you got when you mailed it back, I can take a closer look at this issue and find a resolution for you. I would love to see if you can update your review after I provide you the assistance.
Again, I apologize for the inconvenience.
Looking forward to your positive response!
Gin
Explanation
I have deleted my original review and would like to say that I do appreciate the reaching out. The company did reach out to me after my not so flattering review. Now that I understand, I wish to revise it.
For past and future buyers; The product is made in an appropriate time frame, it's the shipping that is leaving a bad taste in some people's mouths, which I empathize. The reason it takes so long to ship is because it's not shipping from the United States. It's being shipped from overseas and that shipment process does take some time. Please take into consideration customs as well.
So, when you see that your item has finished crafting, and still see no movement for a few weeks, it's not sitting around, being given a pep-talk before it's departure, but rather tracking does not update until in the United States.
I do think this information should be listed on the website and that may put some people's mind at ease, such as my own. Just a suggestion though.
I do appreciate you taking the time out of your day to speak to me and I do thank you for listening.
I did purchase the 90's cropped hoodie and I will tell you this - I did wear it this evening to dinner and two different people stopped, as they walked by me, to tell me how awesome the top was. It's definitely a hit with people.
November 12, 2019
Unprompted review
Reply from Beloved Shirts
Hi Stephanie,
Alvin here from Beloved. Hope this finds you well!
I just read a review from you in TrustPilot and I am so sorry about the experience. I can only imagine the frustration you have to go through with our process, which I really apologize. You mentioned that my colleague Ely wrote this phrase in All CAPS, "IT TAKES 10 BUSINESS DAYS." I checked our email conversations with you and I don't actually see any reply from Ely (or someone from the team who did so). Ely, however, did write the word "business" in ALL CAPs, but I assume it was meant as an emphasis.
As for the crafting of your order, I checked with the team and our manufacturer and it seems we actually crafted and shipped your order within our promised turnaround times. I'm aware that you already know this but our crafting is 10 business days + shipping (based on the shipping you have chosen). You also mentioned someone from the team yelling at you and I apologize if that did happen, but I would appreciate it if you can send me proof of that. At least, from there, I can check with the team and find out what happened. As far as these email exchanges are concerned, we've never yelled or made some offensive remarks.
As for our products being made outside the US, we never claimed on our website that they are sourced/crafted in the US. I assume you would have read our FAQs and understood that our manufacturing process has since been moved overseas. Again, we never claimed about being made in the US and we even stated this on our product descriptions, checkout page, FAQs, etc.
Lastly, I never begged for a positive review from you and you can always check my previous email as it was me who sent you that message. I only asked that you write us a review but I didn't mention it to be a positive one (please see attached file sent to your email). Still, I appreciate you leaving us a review - it always helps us improve our customer service.
If you can send me proof of us replying to you in ALL CAPS or yelling at you, please let me know so I can take immediate action. I will also process a full refund as compensation for the inconvenience. Again, I apologize for the entire process. Let me know your thoughts.
Alvin
------------------------------------------------------------------------------------
Hi Stephanie!
Thank you for reaching out to us. I apologize for the experience you had. I understand that it seems we did not follow our time frame. However, to clarify that we definitely follow and provide our customer a standard lead time of both production and shipping for proper expectation, let me explain to you what happened based on our investigation.
Initially, you ordered your item on the 6th of October which is a weekend. Production time will starts the next business day which is a Monday, 7th of October and should be completed on the 18th. Then, ships the next business day which is the 21st. You've chosen the Free standard shipping which takes 10-20 business days to arrive. The maximum estimated date of arrival is November 15th but the item was tagged by the courier delivered by the front door/ porch on November 7 at 5:08pm which means, it arrived earlier than the provided expected time of arrival.
In regards with the fabric, the current material that we use is the best match for the kind printing which our manufacturer uses. We apologize if the item did not have a tag, we at info@belovedshirts.com are here to help and handle your concern accordingly. We can check and find out what might the problem be and offer you a quick resolution.
Looking forward to your positive response.
Gin
UPDATE
UPDATE: Still no package, then they sent me a fake tracking number and won't respond to my E-Mails. Who knows where my purchase is. Stay away!! They will steal your money!!
November 9, 2019
Unprompted review
Reply from Beloved Shirts
Hi Bradley,
Alvin here from Beloved. I really apologize for the inconvenience. I assure you that we're not stealing your money or anything.
Please contact us directly and we can refund you the amount you paid for the premium shipping for the inconvenience. I also apologize if the tracking #s got mixed up, but the recent one we gave you should work.
Looking forward to your positive response.
All the best,
Alvin
Completely Disgusted with Beloved
So i ordered Christmas sweatshirt or
order 610337
After a month, I get the entirely wrong item delivered so then I sent an email to the customer service, which after a week misled me that they were sending my item and now there not!
This was my second time ordering from this company, the first didn’t go over smoothly and now I am really mad at myself for giving them another try, a complete disappointment.
Also I am reading in other comments about mystery charges, which I will check my credit card statement, if I do see any “mystery” charges, that were not in billing, I will go to law enforcement and file criminal charges against the owners of Beloved, which would be federal charges since its interstate.
**UPDATE 11 December 2019**
So I was promised back in November, a day after this review was published that I would get an expedited order quickly and a partial refund. Well nothing has been received as of today, I contacted 3 times over the past two weeks and finally got a reply saying it was delayed. The Orginal order for this was back in early October! How could this company be so screwed up. I have no desire for the shirt anymore and only remind me of what a terrible experience this has been. Complete waste of time
November 7, 2019
Unprompted review
Reply from Beloved Shirts
Hi Steven!
Thank you for reaching out to us. I apologize for the experience you had but I understand that your concern is currently being handled. I assure you that your issue has gone through our manufacturer's evaluation which resulted to what seems to be a misunderstanding.
Initially, we requested photos of the item as part of our protocol to proceed with the remake. I've personally informed you that we'll get back to you once an update from our manufacturer is provided. This took 2-3 days and is the reason why another representative contacted you. He was trying to confirm if the process of remake which I offered is your final choice, now that we can proceed with it, or if you'll opt to get a refund instead. I assume it's a remake that you want because that's what you expressed on your other emails. I sincerely apologize if we needed to make this confirmation. Rest assured, it has been processed.
Regarding mystery charges, we encourage you to check your billings as we have not encountered this yet. I am confident enough to assure you that all your charges are discussed and are only those concerning your order.
You may check your email about an update on the remake of your order.
Looking forward to your positive response!
Gin
DO NOT ORDER FROM THEM!!!!!
I would leave zero stars if possible. Customer service is incredibly slowwww. I told them I didn’t want my order several times if it wasn’t going to make my deadline and they wouldn’t guarantee a timeline or give a refund. Useless.
They are clearly outsourcing their custom printing, it took three freaking months to get my t shirt and board shorts. Finally gave them to my husband 7 months after ordered since I couldn’t give it to him for his birthday I waited for our anniversary. He just put the men’s L shorts on they might fit on a 12 year old. This company Bull Sh**!
October 13, 2019
Unprompted review
Reply from Beloved Shirts
Hi Nikki,
Thanks for reaching out to us. I am so sorry to hear about your experience. I am pretty sure that we've always tried to stay on top of our customer service, but I apologize if the experience is otherwise.
If you can send us an email at info@belovedshirts.com, I can take a closer look at this issue and find a resolution for you. I would love to see if you can update your review after I provide you the assistance. Again, I apologize for the inconvenience.
Looking forward to your positive response!
Alvin
Disappointing experience with Beloved
I have reached out twice to Beloved Shirts & haven’t hear anything back. It has been a full 19 business days since I placed my order, (it’s not a custom item). It’s the “Goosebumps” shirt. I ordered it for a friend’s birthday, expecting to at least be updated by now. My friend‘s birthday has since passed and I still don’t have the item.
I reached out Oct. 4, requesting an update on my item, and didn’t hear back. I sent another email yesterday, didn’t hear back. The only update I ever received is the one about my item going into printing, the same day I placed the order.
I completely understand if production gets backed up, but I would have liked to have been communicated with... and so far, I’ve heard from no one. I also paid for the quickest shipping, which seems pointless now. Up to 10 days for production, 4-7 days for shipping... at most, it should have been 17 business days. It’s been 19 business days. I lost money on that.
Overall, this experience has been frustrating, and if I were you, I wouldn’t believe the statements they make for the production & shipping of items. As a company, they should probably update their statement on how long their items take. False hope sucks, and I’m just disappointed because they make some pretty neat items.
October 10, 2019
Unprompted review
Reply from Beloved Shirts
Hi Rebecca,
Alvin here from Beloved. I am so sorry about the experience you had. I can only imagine your frustration. I do acknowledge the delay in our responses these past few weeks. We've been getting a lot of orders lately and it has just been crazy. While we're happy to see those orders increasing, we should have anticipated the amount of work we needed to cover. For that, we apologize.
I can see here that your order has already shipped out, but I would appreciate it if you can get back to me with your order # so I can make sure it is yours (I can't see it here in TrustPilot). And since this is way past our turnaround times, I am more than happy to refund the payment your did for the express shipping.
Again, I apologize for the slow update. We really are. Hopefully, when we resolved this issue, I can encourage you to update your review. Either way, I am more than happy to be of help. :)
All the best,
Alvin
Be prepared to wait. And never use if you need item by a certain date
Do not believe estimated time for production and delivery have have waited weeks for our item that was for an event. And hasn't come looks like I've wasted my money. Constantly changing their story and until I read these reviews did not know they were made in china. Stopped replying to my emails after I voiced my frustrations would have been quicker to make the outfit myself
August 30, 2019
Unprompted review
Reply from Beloved Shirts
Hi Ash,
Alvin here from Beloved. I am so sorry to hear about your experience. We always try to offer the best customer service possible, but I guess mistakes do happen.
As I've explained in my emails, we have a crafting period in place, i.e. 10-20 business days, for our custom items. We require longer crafting due to their unique nature. We have also stated on our website that our products are made overseas, not in the US. I have also been communicating with you, trying to do our best to deliver the item as soon as possible.
I am so sorry about the typo, which stated 10 business days. I have since explained it to Steven and he was more than happy to understand the situation. I have sent you another email to further resolve this and, hopefully, you can get back to us.
All the best,
Alvin
Still no product after 60 days
Still no product after 60 days! Turns out it's made in China and shipped straight to your door, all that business about being assembled in the USA is ENTIRELY NOT TRUE. I see underneath he's aknowledging that now because he can't lie about it anymore, but I have a copy of our conversation where he clearly states it's inspected and assembled in the USA. The man "Alvin" Ive spoken to has suggested more than once I gave him the wrong address, but when I look at the receipt for my order it's clearly correct on both ends. Oh, I forgot to mention the mysterious fee that was removed from my card with absolutely no mention on the site or on my receipt. DO NOT ORDER FROM THEM, the website is designed to sucker you
August 1, 2019
Unprompted review
Reply from Beloved Shirts
Hi Henry,
I am so sorry to hear that. I am pretty sure there is an explanation. Would you mind contacting us directly at info@belovedshirts.com and I can help you accordingly? I would really love to find out what happened here.
Also, it is true that our new manufacturer is based in China. I am confident that we have addressed this with our customers and placed information about it on our website. I would also like to take a look at that mysterious fee you mentioned. If you could send us a message via the email I provided, I would greatly appreciate it. I can take a look at this issue for you and make sure to provide a solution.
Looking forward to your positive response. Again, I am so sorry about this inconvenience.
Sincerely,
Alvin
I received thee BEST customer service
I received thee BEST customer service! I had questions regarding sizing of the bathing suits as well as my shipping information for my item. My questions were answered right away and I knew I was chatting with an actual person and not a robot! Thanks soo much again.
July 21, 2019
Unprompted review
Reply from Beloved Shirts
Hi Sandra,
Thank you so much for leaving us a 5-star review. We really appreciate it! We're happy that you liked the overall experience with Beloved. We always strive hard to provide the best customer service possible.
I'm pretty sure you're stoked to see what we have created for. We can't also wait for you to receive it! Again, if you require further assistance, please know that we're here to help. Just send us a message and we'll be there for you.
Thank you so much,
Alvin
Not worth the wait.
I have been waiting for almost 6 weeks for my order. And my order is one shirt, not numerous items. My visa was charged immediately, and charged more than what was presented at checkout.
This happened to me before - three years ago I ordered a onesie from them that took almost 4 months to arrive but I thought surely they would have figured out their turn around time by now. I thought wrong.
July 18, 2019
Unprompted review
Reply from Beloved Shirts
Hi Sara,
I am so sorry to hear about that. I really am. As I've said in my reply to you via our support channel, we have had some issues with our manufacturer after they moved factories. This caused significant delays in our crafting process which, in turn, put many orders on hold. I checked with them earlier today and was advised that your order should be shipping out soon. By then, you will receive an email with a tracking link.
Again, I am extremely sorry about this inconvenience. I truly understand your disappointment. Hopefully, when we get this sorted out, we can encourage you to update your review. I really look forward to that day.
Let me know if there is anything else I can help you with. Happy to help!
All the best,
Alvin
I've been waiting two months for my…
I've been waiting two months for my package literally 8 weeks. I can not believe the impossibilities of getting ahold of this company. I can't call them and I just have to wait for replies via social media. I was also charged way more in my debit than the amount stated on my receipt with no explanation. Hoping to hear from the only guy that works there, Sir Alvin. Hopefully he can explain the extra charges and do something to correct this issue and poor experience. I honestly won't ever buy anything from here again.
July 17, 2019
Unprompted review
Reply from Beloved Shirts
Hi Angele,
I am so sorry to hear about your experience. I truly understand why you are so frustrated. Clearly, no amount of words can describe just how disappointed you are.
Based on our email exchanges, I have already communicated with our manufacturer to find out what happened. It seems your order is being returned to us for some reasons. But as soon as we received and processed it, we will redeliver using our fastest shipping method. Hopefully, by then, when we are able to make this right, we can encourage you to update your review.
For the meantime, please know that I am really grateful for your understanding despite what had happened. As promised, I'll keep you posted.
All the best,
Alvin
Great customer support
I would have to say the customer support for the company was excellent. Responded quick and politely to me when I received my incorrect order. Luckily for them I am very patient person so time to receive my correct item was no problem. The exchange of emails between Alvin( customer support)was very professional. They kept me updated and wanted to make sure they got things right.
July 11, 2019
Unprompted review
Reply from Beloved Shirts
Hi Pierce,
Alvin here from Beloved. Thank you so much for giving us a 5-star review. We truly appreciate it! And yes, we are thankful for your patience and understanding. Rest assured that we are keeping you posted about your order. We always do our best to provide our customers with the best possible customer experience, and I am glad you liked it.
As promised, we will keep you posted. If there is anything else we can assist you with, please do not hesitate to reach out to us. We are always here to help you!
All the best,
Alvin
Follow up review for my past post
Follow up review for my past post. After emailing and figuring out the best way to right the wrong for my orders, I am pleased with
the outcome. Alvin was very understanding in my frustrations and fixed both issues. He was able to alleviate my frustration. Just waiting on the fixes to arrive and then will consider ordering again due to the helpfulness/caring of Alvin. Thank you!
June 27, 2019
Unprompted review
Reply from Beloved Shirts
Hi Michael,
Thank you so much for leaving us a 4-star review. We're happy to have provided you with the best customer service possible. We're still sorry, though, for the initial experience with us. We understand that mistakes happen, but we always make sure that we can perform what is right.
We will keep you posted about your remake. And as soon as we receive an update from our manufacturer, we will let you know right away. Again, thank you so much for your patience. We really appreciate it.
All the best,
Alvin
custom shirt order
alvin and gin were very friendly and quick to respond to all questions i had about my custom shirt order. after the shirt didn't fit the way i liked, they offered a discount to make another order and get my right size. thanks beloved!
June 25, 2019
Unprompted review
Reply from Beloved Shirts
Hi Brian,
Thank you so much for giving us a 5-star review. We're really happy that you loved what we created for you. We're sorry about the initial experience, though. Nonetheless, we're glad that we were able to make it right.
If there is anything else we can do for you, please do not hesitate to reach us. We are more than happy to help. Looking forward to seeing you again on Beloved!
All the best,
Alvin
Wrong Item Received
Ordered a custom t-shirt in mid-May. I knew it would be a bit of a wait to receive. Tracking showed it was delivered, but I actually didn't receive it until 3 days after. That may be more of a complaint towards the shipper (DHL/USPS). What I did receive was someone else's custom bathing suit. Not what I ordered. I contacted Customer Service (who has not responded tu o my last email) but they advised me that they do not do refunds on custom orders. They can re-do the item. In my case, I needed my item by a certain timeframe (why I ordered when I did), which I will now miss because the item will have to be recreated (who knows how long it will take). It's a shame that Beloved won't eat the costs for their mistakes and make their customers suffer. Lesson learned.
EDIT: upgraded to 2 stars. I wrote reviews online about my experience and magically was refunded for my entire purchase. Funny how policies can change. Whoever is looking for a bathing suit with a blonde's face on it - I have it. Maybe you have my shirt 🤷♀️
June 24, 2019
Unprompted review
Reply from Beloved Shirts
Hi Jackie,
Thank you so much for updating your review, although we're so sorry to hear about your overall experience with Beloved. We just found out that our manufacturer moved factories; hence, there were delays and mistakes with the production process. Unfortunately, your order was affected - and we're truly sorry about that.
It is indeed our policy to never refund custom items due to their unique nature. And instead of a refund, a remake would be the solution. Apparently, in your case, we just want to take care of you and we have informed our manufacturer about this to prevent the same mistake from happening again.
We're truly sorry about this. If there is anything else we can do to make it up to you, please let us know. We really want to see you here again on Beloved.
Looking forward to your positive response!
Alvin
Finally
Finally, I got a response from this company that did not include excuses, badgering and placing the blame on the customer. Had I received this treatment from the beginning, my experience would have been totally different. The company does need to let their customers know that most of their products are sourced from China and not Utah.
June 24, 2019
Unprompted review
Reply from Beloved Shirts
Hi Sharon,
Thanks for your 3-star review and the feedback. We really appreciate it. We have been informing our customers know, though, that our items are now being crafted from our overseas manufacturer in China. But yeah, we appreciate you for the suggestion. :)
Again, thank you so much for leaving us a review. If there is anything else you need assistance with, or if we can do anything to update your review, we are more than happy to help.
All the best,
Alvin
Never got my Order
Never got my Order - Customer Service went dark on me.
I inquired about my order status and they got back to me within 24 hours. I told them That I absolutely needed my order by a certain date, and had paid for expedited shipping. They came back to me and said they didn't even have my order number in the system, and they would get back to me with an update. I've emailed them asking for an update and so far, they've gone dark. I'd better have my swimsuit in my hand by Wednesday night (in 2 days), or I'll need a refund. I'm so disappointed in this company after reading so many great reviews. Unfortunately, I definitely did not have the same experience with customer service.
-------------------------------------------------------------------------------
Update:
Customer Service has gotten back to me. Turns out, not only was my order lost, but I was charged twice from a system glitch. I understand that these things happen, but If I had not reached out to customer service, I would've been $95 down the drain.
Willing to update the review once the full refund, including expedited shipping, is in my account. I'm incredibly disappointed.
June 17, 2019
Unprompted review
Reply from Beloved Shirts
Hi Steph,
Thanks for your updated response. We're truly sorry about what happened here.
As I have explained in our email exchange, your orders came via our staging site; hence, they weren't captured. I have already processed refunds to both of your orders as per your request. Also, I have given you a coupon code which I really hope you will use as we would love to see you again on Beloved.
I understand that these might not be enough to compensate you for the inconvenience you experience. However, I am hopeful about providing you an acceptable custom service experience. Here's to hoping that you can update your review and shop with us again.
Let me know if there is anything else you need assistance with. I am more than happy to help.
Sincerely,
Alvin
-------------------------------------------------------------
Hi Steph,
We are so sorry for the disappointing experience. We had some internal changes which affected out our ability to respond accordingly. Still, we apologize for the inconvenience we gave you.
If you would be so kind as to provide me your order # (or email), I should be able to track your order and find out what happened. I am pretty sure we have the information. You may contact us directly at inf@belovedshirts.com and include your order #. I really want to help you and, hopefully, we can straighten this out. I would love to see you update your review, but only after we get things going.
Thank you so much for your patience and we do apologize for the hiccup. We look forward to your response.
All the best,
Alvin
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