Berry Bouquets  Reviews 337

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, most reviewers were somewhat happy with their experience overall. Customers generally praise the exceptional service, finding the staff to be very helpful and responsive, often going above and beyond to assist with order changes or delivery issues. Many people appreciate the product quality, describing the fruit as fresh, delicious, and beautifully presented, making for a unique and well-received gift. However, some people were dissatisfied with the product and delivery. There are mentions of bouquets arriving damaged, with fruit falling off or being overripe and moldy. Some customers also experienced issues with incorrect deliveries, late arrivals, or items not matching the online descriptions, leading to disappointment and embarrassment.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the product, describing it as an... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the delicious and beautifully... See more

Delivery service

Consumers find delivery service to be ambiguous, with some praising fast and on-time arrivals, even for... See more

Order

Reviewers highlight ambiguous aspects of order experiences. Many customers praise the convenience and... See more

Service

Users describe positive interactions with service, highlighting the responsiveness and helpfulness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent, prompt, responsive and eager to find a solution! Initially placed an order which was delivered to the wrong address (paid with Google PayPal, although entered different shipping address,... See more

Rated 5 out of 5 stars

Today I have been trying to make an order. Came into some difficulties and used whats app. Quick response and informative form Jess.when again my order didn’t go through Jess contacted me to off... See more

Rated 5 out of 5 stars

I have used this company a few times to place orders usually for my sisters Birthday. She loves Chocolate covered Strawberries and has found that this company has been the best by far. Every ti... See more

Rated 5 out of 5 stars

I once received a Berry Bouquet gift and loved it. Since then, I've been sending to friends and family as a birthday, thank you or celebratory gifts. These are amazing creations, beautifully present... See more


Company details

Written by the company

The Perfect Gift For All Occasions 😊


Contact info

3.7

Average

TrustScore 3.5 out of 5

337 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 31% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing

Absolutely amazing service. The quality of bouquet was excellent and they looked beautiful. The bouquet arrived on time. Definitely recommend this company

November 23, 2023
Unprompted review
Rated 5 out of 5 stars

Great purchase

I've never ordered anything like this before but I'm so glad I did. This was a gift for nurses and doctors and they were blown away with it. The fruit arrived nicely packaged and was fresh. Will be ordering a few as Xmas gifts.

November 18, 2023
Unprompted review
Rated 5 out of 5 stars

Nice gift

Received as a gift and pleasantly surprised.
Tastes delicious 😋

November 23, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, Thank you for always making my gift giving experience so easy. This is my 5th order now and the service has been exceptional. The fruit bouquets always look fantastic and the fruit has always been fresh. Can not recommend enough.

November 20, 2023
Unprompted review
Rated 4 out of 5 stars

Tasty

Tasty
I love Berry Bouquets!! The way they decorate their fruit is absolutely incredible and the fruit tastes amazing!

November 22, 2023
Unprompted review
Rated 5 out of 5 stars

😋😋😋😋

Scrumptious Bouquets
Got the strawberry platter for my in laws and everybody loved this! The chocolate covered strawberries were so yummy. Berry Bouquets is a little on the pricier side, but the chocolate dipped fruit is sooooo good! This is a cute platter for any event! Can feed about 7-8 people. I would say depending on how much everyone wants lol.

November 11, 2023
Unprompted review
Rated 5 out of 5 stars

Delicious Bouquets

Delicious Bouquets
It’s pretty good. I have always ordered from Berry Bouquets and have had no issues. I love the different designs. The fruit is always fresh and the packaging is always perfect.

November 17, 2023
Unprompted review
Rated 5 out of 5 stars

Ordered many times

Ordered many times, my favourite is the celebration bouquet, a nice mix of fruits and chocolate strawberries. Always arrived on time and intact. Communication is great, always get a response within minutes on whats app.

November 20, 2023
Unprompted review
Rated 5 out of 5 stars

Best Service ever

Best Service ever, another company let me down and I urgently needed a gift. Berry Bouquets delivered within hours and it looked fabulous. Thank you so much and keep up the great work guys 👍

November 22, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience.

Great experience.
I was worried about the recent reviews but customer service was great and reassured me that their issues were ironed out and my order would be fresh and delivered on time. My order arrived on time and looked fresh and beautiful. Recommend !

November 22, 2023
Unprompted review
Rated 1 out of 5 stars

Do NOT waste your money

Do not buy from this company. I spent £44 on a bouquet of chocolate covered strawberries to be delivered on the same day (ordered at 9AM) and it was only delivered the next day at 11AM. The note on the package says it needs to be consumed within 4 hours and refrigerated so this means my order is now inedible and I just wasted my money on it. It was meant to be a nice birthday surprise and now I am embarrassed to even show it to the person it was meant to be given to. The box was damaged, the arrangement was on its side and half the strawberries didn't have chocolate on them. It was just a cheap ugly green pot with a head of lettuce inside (with leaves coming out between the skewers) with a weird set of crushed strawberries on skewers. I should have read the reviews before ordering, but now I know not to buy anything from this company again.

October 31, 2023
Berry Bouquets  logo

Reply from Berry Bouquets

Dear Breno
We are so sorry to hear this.
It sounds to have been damaged in transit.
Can you please contact us directly on sales@berryBouquets.co.uk so we can make this up to you.
Also, we do not do same day deliveries nationwide we only deliver next day as per notice on site.
So sorry for any confusion caused.
Sincerely
Berry Bouquets

Rated 1 out of 5 stars

I would give Zero Stars

I would give Zero Stars. Paid £41 for bouquet.
Apparently refused by my friend..gift addressed to a Kathy..refused by someone called Gareth. The proof of this is dubious. I tried to contact Berry Bouquets as soon as I got notification from DPD of this refusal. However the advertised text no and landline telephone numbers do not work, you just get a message saying that this number does not receive calls. I couldn't see a link to WhatsApp on the website but I have suggested that this would be a good idea. You can only email this company to complain to a nameless individual who signs emails Berry Bouquets. The emails I received following my last review were unpleasant to say the least. Please be aware, as there is no mention on the website, that if there is a delivery issue they will not contact you and they won't redeliver your shipment as it contains perishable goods. I have been refused a refund unless I remove my 1 star review and as I informed them I do not need a replacement as I had to buy some flowers which were delivered, thank goodness for Interflora. I can see from the reviews that I am not the only person who has been disappointed.

October 9, 2023
Berry Bouquets  logo

Reply from Berry Bouquets

Hi Helen
Upon further investigation, you have been sent the Dpd consignment number which shows proof of the delivery address where the Dpd driver went to. The address is correct and the person who refused the delivery is Gary who is also the same name you provided for the recipient? We are available via chat and email and have replied to you via email as soon as you messaged.
Maybe you should check with the recipient and check why Gary refused the delivery. Please get back to us if you need further assistance and so we can resolve the matter. We can send out a fresh re delivery if you wish.
Sincerely
Berry Bouquets

Rated 1 out of 5 stars

There should be an option for 0 stars

There should be an option for 0 stars. Appalling customer service, paid for delivery before noon, didn't arrived for a birthday, tried phoning message saying not available. Got hold of someone on chat who suggested I phone DPD to see where my item was, awful customer service. They eventually
agreed to refund postage. Quality of bouquet was not great maybe £15 worth but cost £33! They also offered free upgrade on next order. To be clear I won't be ordering again and would certainly not recommend them to anyone.

September 27, 2023
Rated 5 out of 5 stars

The product is absolutely fantastic

The product is absolutely fantastic. I had an issue with dpd not delivering on the day I requested, however the customer service from this company was absolutely fantastic. They immediately ordered a new for next day delivery and it arrived. The product is amazing and the service is fantastic. Will definitely order from here again.

Thanks

September 12, 2023
Unprompted review
Rated 2 out of 5 stars

Dripping offering

The 'bouquet' delivered bore little resemblance to the advertising photos. Only melon strawberries (extra paid for these) & grapes which had virtually collapsed when delivered. Customer services response very poor. Expensive mistake on my part.

August 18, 2023
Berry Bouquets  logo

Reply from Berry Bouquets

Dear AC
Please can you get in touch so we can investigate further. We can not find your order details.
Best Wishes
Berry Bouquets

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