Bespoke Arcades Reviews 104

Bought an Evo Elite Arcade machine this Christmas from Phil and the team at Bespoke Arcades.
Phil did an incredible job with my machine. From visiting their showroom to play test, he was always on hand to help me choose the right machine, additionally going the extra mile to produce the artwork I wanted.
After receiving the machine he also made himself available through an online teams chat to guide me through any questions I had about using certain games and features.
If you’re thinking of buying a retro arcade games machine look no further than Bespoke Arcades! You certainly won’t regret it! A top quality product with friendly support!

I bought a machine 5 years ago and Phil helped me to upgrade to windows 10 with a new hard drive swap . Superb service considering the age of the machine

We absolutely love our Bespoke Arcade GT-2500 3-sided tabletop arcade machine. The build quality, workmanship and contemporary design make it such a focus feature and the games are incredible for all ages. It’s a hit with all our Family and such a fantastic investment. Customer experience from choosing, buying and delivery was 10/10 and the aftercare from Phil and team, along with their passion and honesty sees them at the top of the market when making this kind of investment. Best Xmas / Family / Birthday gift you will buy for the whole Family. Thanks Phil!

I recently received my Evo arcade and it’s absolutely amazing. There were a few minor issues during ordering but these were swiftly dealt. What I have been most impressed with is the level of customer support which has been outstanding. If you are looking to get a multi game arcade machine then this is the company to deal with as you won’t be disappointed.

Great machine and excellent aftersale service

I purchased this machine for the kids, mainly to understand what games I used to play on when I was younger.
I’ve had the machine for over two years now with no issues!
It’s a great focal point when we have the family round or a party.
The build quality is great, the functionality is great and the customer support is beyond good.
You really can buy with 100% confidence that what you’re getting will be amazing and if you do need support it will be there!

PS. Great for parties :-)

I'd been looking for a retro machine to take me back to my arcade days for some time, but so many of the supposed replicas available were poorly built and simply didn't function authentically. Then I found Bespoke and as soon as I spoke to them, saw the quality of their machines and that they could build whatever I wanted, I was sold. Have had the machine 3 years now, it runs perfectly and I've even made my 14 year old daughter a retro game fan! Today, they've just updated my machine remotely to give me even more functionality!

I love my machine.
Evo.
I wanted a light gun machine with the normal retro games too (just to have) but for me playing games like Time Crisis was the biggest want.
Delighted.
Its complex and ive run into issues twice but Phil has both times solved it for me. The after care service is very good.
Highly Recommend this company.
I live in Ireland (Dublin) and transportation was not expensive.

Custom Evo arcade machine build quality is fantastic, better than expected, looks and feel like the originals.

Could not be happier with my new arcade machine!! Right from initial conversations on which model to choose, through the ordering process, including having a bespoke Cabinet design, the team went over and above to make the whole process seamless, and the end product is of such high quality and greatly exceeded expectations!! I did a lot of research before choosing bespoke arcades and they are the best in the country, if you’re thinking about buying an arcade machine then bespoke arcades is your only choice. Thanks Phil & team for everything you’ve done

If you are reading this review it's likely you are about to part with a significant amount of money. In which case I recommend you visit the showroom for yourself. From the start there is absolutely no pressure or up selling. These guys will simply guide you towards the best option for you. I think they are confident that if we have already decided to buy a gadget like this we will do all the up selling ourselves. Build time was only a few weeks and the delivery man was friendly. The after sales service is direct, limitless and unhurried. They have a passion for what they do I'm happy with every penny I have spent. Don't take my word for it, go and see them!

For those of you in a hurry:
If you're looking for a bespoke arcade cabinet, don't look any further you've come to the right place.

For those of you with more patience:
I'm from Germany and I always wanted have my very own custom build Mortal Kombat arcade cabinet. Unfortunately, I'm quite busy earning my living and never really found the time to let my wish come true. Over the years I've evaluated products and offers from different manufactures, but never was satisfied enough to finally buy.

During a recent visit to London, I've stumbled upon a custom build arcade cabinet at Harrods (to be honest and to save my day ;-) my wife discovered it). It was love at first sight.
Back at home I checked Bespoke Arcades website and contacted them right away to schedule a on-site visit to have a closer look and check out some of the available options. From this point on I've experienced the outstanding customer support, which isn't just a marketing slogan on their website. Ben took all the time necessary to explain all the options and answer all my questions without hesitation and provided me with enough digital information to keep me busy.
From my point of view the best part of the whole sales process has been the guidance offered while selecting the right options for my cabinet.
I always had the feeling that Ben was a helping hand rather then a sales rep (or better to say owner) who just wants to maximise his profit. In the end, following Ben and Phil's guidance I changed my setup and paid less then I've would without their advice.
Two month after my final order the cabinet was delivered safe and sound directly to my doorstep all the way to Germany. As expected the "craftmanship" of the cabinet and my custom decals have been nearly flawless (I'm German, we always complain ;-) ). Bespoke Arcade only uses premium materials for the cabinet, hardware and arcade controls which are unrivalled.
Since then, whenever I needed support, getting in touch was never a problem and request are processed in no time. Not that I needed help in cause of problems, most time I'm seeking help for my personal customisations of the software.

Summarised: Bespoke Arcade was the perfect choice for my arcade cabinet and you're buying from people who share the same passion for arcade gaming as properly yourself. Also the delivered quality is superior and not matched by any competitor I'm aware of (My personal opinion).

Thanks again for the great experience, since my purchase the only downside is, that I constantly have to haggle with my wife for more time in my game room :-)

Cheers
Soeren

They're a really friendly group of guys at Bespoke Arcades who will talk you through all their various options and let you playtest to your heart's content. When you see the machines you can immediately tell they're beautifully made, much better than any of the competition. Great post-sales support as well. This is obviously a business run by competent and caring people.

I purchased a Bespoke game table in 2018 while living in The Netherlands. More than 4 years later and after a move to Australia, having updated the PC running the software, I found I was unable to launch any games. I reached out to Bespoke via e-mail and they immediately came back and offered to connect remotely to my machine and see if they could fix the problem - we made an appointment and Bespoke were able to install the needed drivers and all is well with the machine. I am very grateful for this 'above and beyond' support and expect to get many more years of enjoyment !

Excellent, professional service as ever. I have now purchased two custom made arcade machines from Bespoke Arcades. What sets them apart, in my opinion, is their attention to detail and the after care support.

Bespoke Arcades are the best in the business. Had multiple upgrades over the years and customer service is without doubt their top priority. Mainly dealt with Phil and Jack but also met the whole team including founder Ben. All attended to my every need - no task too big or small. Highlight was retrofit of an LCD marquee in my Apex machine which they had never done before. Some teething issues but these were addressed with the greatest care and professionalism. Happy to have been able to donate some of my own marquee designs for use in other Apex cabs. Couldn’t be happier with the end product - my dream arcade! Thanks guys!!

These guys are incredible. I did a good year or more of research on who I wanted to build my arcade machine and these were the answer. The knowledge they have is amazing and the software is legitimate so it all works rather than the disappointment of unusable games. They were honest on what I could and couldn't do with my budget from the start and the after care has been amazing.
Would recommend ever day of the week.

Just received my Evo play with star wars graphics looks amazing I've fired it up and been in gaming heaven the Evo is a serious bit of kit Phil and the team at bespoke have been great deal with really happy with my Evo purchase delivery was simple thanks to mark would defo recommend bespoke arcades got to go I'm firing it up

Ordered a GT120 which took approximately 6 weeks to arrive as custom built. The machine exceeded our expectations as has 120 classic arcade games and the retro look which is what we were after. The games are all original. Highly recommend. The unit is customised with my favourite football team.

I bought GTX stand-up arcade cabinet from Phil and Jack at a recent exhibition. After much consideration I went with Bespoke Arcades due to the passion of the guys who spent a considerable amount of time discussing all the functions and capabilities of their range of systems. I think 6000 games should keep me busy for a while! The range is amazing and even had my favourite game 'crazy climber' from my youth. The system evens allows remote access and they were able to talk me through the joy stick configuration.
If you are looking for a system, these are the guys to buy from.