Ordered glass balustrade for our terrace. Paid 50% upfront as glass was custom. Kept delaying install date until we revived an email to say company had gone into liquidation. Have lost over £8000 and... See more
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Paid £2000 for shower glass. They kept pushing install date back, giving various excuses (installer in hospital, etc.). Install "tomorrow" then "next week." Finally, they sent an email saying they hav... See more
From first making a telephone enquiry to making the final payment Bespoke Frameless Glass have been a very good company to work with. Chis came and carried out the design, with Dan and Ollie fitting... See more
Company replied
We're very impressed with our new all-glass Juliet Balcony. We are very glad that we didn't let our builders near it and found BFGlass - what a find! Everyone at BFGlass has been great to work with... See more
Company replied
Company details
Written by the company
BFG offers an extensive product and service range for domestic, commercial and business properties throughout Bristol, Bath, Cheltenham and Gloucestershire, as well as the surrounding counties of Avon. Our expert team pride themselves on their skill and efficiency in bringing you quality glass crafted and installed with close attention to detail. We promise highly affordable rates with guaranteed work and total customer satisfaction.
Contact info
Unit 8b, Avondale business centre, Woodland way, BS15 1AW, Bristol, United Kingdom
- 01179612709
- info@bespokeframelessglass.com
- bespokeframelessglass.com
2.8
Average
101 reviews
Hasn’t replied to negative reviews
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Excellent Service, really pleased with our glass ballustrades and kitchen slashback
Really pleased with the service we've received from Bespoke. Chris, Danielle and the installation team have been excellent and we would definitely use them again. Thanks everyone!
March 12, 2020
Unprompted review
Reply from BFG
Thank you Cath for the lovely review, was a pleasure working with you, and we're glad you are happy with the finished look of both the balustrade and the splashback. We look forward to working with you again in the future should you require our services.
Excellent company - highly recommend
This is the third time we have used BFG and would not hesitate to recommend them. Everything about them as a company is second to none. Chris and his team are always polite, punctual and leave the area they have worked in spotless. The quality of the glass is excellent. We have found the shower screens are easy to keep free of water marks. A local company to be proud of
March 5, 2020
Unprompted review
Reply from BFG
Thank you Roberta for the very honest and lovely review, it's really nice to hear that you have been so happy with all the work that we have done for you so far and would love to work with you again in the future if you require our services, we wish you all the best for the future.
Excellent Service!
Very professional with excellent service and communication! Highly recommend them!
March 3, 2020
Unprompted review
Reply from BFG
Thank you Dimitris for the lovely review.
An excellent service all round
An excellent service all round, and the finished product (an installed glass shower enclosure under a sloping roof) looks great!
February 27, 2020
Unprompted review
Reply from BFG
Thank you Miles we're glad you are happy with the shower enclosure. We look forward to working with you again should you require our services.
Shower Door - Highly Recommended
For an unusual sized shower enclosure we needed a custom shower door. BFG were competitive and very helpful getting the right solution. The installation was done very well, quickly and professionally with installers tidy and leaving no mess for us to clear up. The result is excellent!
February 25, 2020
Unprompted review
Reply from BFG
Thank you Andrew for the lovely review, we are very pleased to hear that you are happy with the whole experience working with us not just the finished look of the shower. We look forward to working with you again should you require our services.
Reply from BFG
Thank you Marielle was great to work with you and your dad on this project.
Juliet Balcony
Bespoke Frameless Glass installed our Juliet Balcony glass for us & we are extremely pleased with the professional service from start to finish. The work was carried out on time & to a high standard.
January 30, 2020
Unprompted review
Reply from BFG
Thank you David for the lovely review, we're very happy to hear that you are pleased with the work carried out and the customer service we provided to you, we thank you for working with us and look forward to working with you in the future should you require our services.
Perfect product and service.
Perfect product and service. Very happy with the finish. It looks like it was part of the original frame. Team very proffesional from start to finish.
January 24, 2020
Unprompted review
Reply from BFG
Thanks, Mark for the review, the Juliet looks fab with the matching powder coating to the rails, glad you're happy with the finished result of the balustrade, was great working with you.
Bespoke Frameless Glass recommendation
Bespoke Frameless Glass recently installed a glass balustrade for us. Both Danielle and Chris were a pleasure to deal with, very professional and accommodating. The service we received was excellent. The balustrade looks fantastic and we are absolutely thrilled with the end result. We wouldn’t hesitate to recommend. Our thanks to everyone at Bespoke Frameless Glass!
December 20, 2019
Unprompted review
Reply from BFG
Thank Claire for the fab review, it was a pleasure working with you, and we look forward to working with you again, we are very pleased to hear that you are happy with the finished look of the staircase.
Contemporary, minimalist and exactly what we asked for!
Bespokeframelessglass recently installed Juliet balcony glass for us. It was a tricky install due to access issues but Danielle and Chris worked tirelessly to find a solution which meant that we were able to go ahead. The balcony was fitted really professionally and we are absolutely delighted with the end result. It is contemporary, minimalist and exactly what we asked for. It looks great. Many thanks to all involved.
December 15, 2019
Unprompted review
Reply from BFG
Thank you Jackie and Viv for the fab review, it was certainly an head scratcher of a job figuring out all the logistics of access but we got there in the end and we agree the Juliet looks fab.
Were very pleased to hear that your happy with everything. We look forward to working with you again in the future should you require any of our services. Have a lovely Christmas!
Great service
Great service. Quote was competitive and staff were professional. Our requirements were unusual, but nothing was too much trouble. The finished product is beautiful and very impressive. We highly recommend. Thanks again.
December 15, 2019
Unprompted review
Reply from BFG
Thank you Kellie for the lovely review, the black hardware looks great in the room and really sets off the balustrade, was nice to do something a little different, glad you are happy with the finished look. We look forward to working with you again in the future should you require our services. Have a lovely Christmas!
Fantastic Company
Fantastic service, from initial consultation to installation. Various options were discussed for the balustrade and Chris gave great advice on products available.
The installation was done in a day and the guys (Florian and Ash) were smart, professional and the end result is exactly what we hoped for.
November 12, 2019
Unprompted review
Reply from BFG
Thanks for the great review Sam, were very pleased to hear that you were happy with the service throughout and the finished look of the balustrade. We look forward to working with you again in the future should you require our services.
Professional and friendly from start to…
Professional and friendly from start to finish high standard of finish to a glass juliette balcony
November 6, 2019
Unprompted review
Reply from BFG
Thanks Richard for the review, glad to hear you were pleased with the work carried out. We look forward to working with you again in the future should you require our services.
Small details that count
I am particularly fussy when it comes to contractors but I can't recommend BFG enough. Their quote was very reasonable, they were flexible with taking the deposit and their installation date when we had to move it due to cash flow issues and the installation went very smoothly. The lads were clean and tidy and made the effort to wear shoe protectors during the install so no dirt was walked into the house. It is these small details that really left a very positive impression.
November 4, 2019
Unprompted review
Reply from BFG
Thanks Luke for the lovely review, we are very happy to hear that you are pleased with the level of service we provided you with, the guys are very particular and will always try to be as tidy as possible especially when working within peoples homes, we take a lot of pride in our work and always want to leave the customer satisfied with there experience working with us. Thanks for the work and we look forward to working with you again in the future should you require anything. Good luck with the rest of the project!
Highly recommend Bespoke Frameless Glass!
Highly recommend Bespoke Frameless Glass for any of your glass requirements!
We had a bespoke frameless glass shower door made for our shower which didn’t have standard fit measurements. The communication from Danielle was perfect and real quick, we had a reasonable wait time from measurement to fitting day, with a couple calls to bring the job forward which we couldn’t sadly commit to.
The glass itself is thick, heavy and feels so premium. We’ve already had so many compliments on how complete it’s made our bathroom feel.
100% recommend, thank you!
October 28, 2019
Unprompted review
Reply from BFG
Thank you Zoe for such a wonderful review we are very pleased to hear that you are happy with not only the customer service provided by the office but the finished look of the shower thanks to our fitting team.
Given the issues, you had with the previous installers we were keen to provide you with a quality service and a working shower enclosure that you could be proud off and you have a much better experience the second time around!
We look forward to working with you again in the future should you require our services.
Fantastic service start to finish
Fantastic service start to finish, office kept us well informed, price was competitive and the installers did a great job.
My husband who is a perfectionist was also very impressed. I would very happy use Bespoke again and recommend them with out hesitation.
Keep up the good work.
:)
October 18, 2019
Unprompted review
Reply from BFG
Thanks David and Vicky for the fab review it was so lovely to work with you both on this project, we very pleased to hear that you were happy with no only the service provided but the finished result! I will pass on the praise to the fitters too! We look forward to working with you again in the future!
High quality glass and service
High quality glass and service. Really happy with the team that came out to measure up and when they came back to fit the product no problems at all.
September 11, 2019
Unprompted review
Reply from BFG
Thanks Pete and Hannah for the lovely review, we are pleased to hear you were happy with the service provided and the finished look of the shower. Was lovely working with you both, and we look forward to working with you again in the future should you require our services.
We are really pleased with the service…
We are really pleased with the service that has been provided. The initial quoting was very easy and they made some great suggestions and recommendations. We have had the frameless glass installed now and we could not be happier with the final finish. The installers were also a pleasure to have around. We would recommend them without a doubt and have done so already to friends
September 4, 2019
Unprompted review
Reply from BFG
Thanks Anthony for the such a lovely review, it was a pleasure working with you and Rachel, we are very happy that you were pleased with the whole process working with us, and the final finished look. We really appreciate the recommendation to friends.
Glass staircase- looks amazing
I had a glass staircase fitted and was highly impressed with the quality of service and the product. The stairs look amazing and would highly recommend
September 2, 2019
Unprompted review
Reply from BFG
Steve, many thanks for the great review we are very happy to hear that you were pleased with the final look of the stairs and the whole process working with us. We look forward to working with you again should you require our services.
Excellent! Couldn't ask for more.
Excellent service and a quality product, survey and installation all went smoothly. Communication through Danielle was excellent and nothing was too much trouble.
And professional, clean and quick installation by 2 very friendly employees, leaving my landing looking fantastic.
Would recommend to anybody and definitely use again.
Thanks.
August 10, 2019
Unprompted review
Reply from BFG
Thank you Jon for the very lovely review, we are so pleased to hear that you were happy with the service provided from start to finish and the final look of the balustrade. We look forward to working with you again in the future should you require any other services from us.
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