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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the products, frequently citing issues with quality, such as altered recipes, rubbery textures, and a lack of authentic flavor in items like chicken and fish. Some customers also reported finding foreign objects in their food. Consumers also felt that the pricing was disproportionate to the declining quality, noting that products had shrunk in size while prices remained high or increased. Some people mentioned that the products no longer contained the ingredients advertised, such as fish fingers made with pollock instead of cod, or chicken products with low meat content despite "100% chicken" claims.

What people talk about most

Product

People report negative experiences with product quality. Many consumers express disappointment, citing issues... See more

Quality

Reviewers consistently express strong dissatisfaction with product quality. Many consumers report that items... See more

Price

Users consistently express dissatisfaction with pricing, citing concerns about "shrinkflation" and high costs... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Cooking instructions are wrong on Birdseye Mexican fish bake 380g. It’s raw when you follow the instructions needs to be cooked for a further 15 minutes. Not really convenient as this take the cooking... See more

Rated 1 out of 5 stars

We have stopped buying birds eye things completely now from potato waffles that taste funny, beef burgers stuffed with onion, pea flakes & so much fat, chicken breast things that I'm sure contain no... See more

Rated 1 out of 5 stars

I found fish bone shaped sharp glass like plastic inside my fish under the batter. I’ve reported as I am sure I swallowed one and I have a young toddler. They just keep making demands for photo after... See more

Rated 1 out of 5 stars

Can't contact customer service. I only wanted to enquire about product availability for something that seems to have vanished but there's no email address. You either have to phone, or give a chatbot... See more


Company details

  1. Food Manufacturer
  2. Food Producer
  3. Food Products Supplier
  4. Frozen Food Store

Information provided by various external sources

Family favourites for over 60 years, Birds Eye have provided healthy fresh frozen food for generations. Find products, recipe ideas and more here.


Contact info

1.2

Bad

TrustScore 1 out of 5

260 reviews

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Rated 2 out of 5 stars

No more plant protein in Burgers

Why have you changed your burgers? Loved them so much but not going to buy them no more do t like the look or the taste and texture . Why change a good thing ? Please go back to original beef burgers they are so much better.

July 19, 2024
Unprompted review
Rated 1 out of 5 stars

Food is horrible

Food is horrible, processed horrible slop! Turkey dinosaurs used to be my favourite not anymore! Wouldn’t have them if I was stranded on a desert island!

July 11, 2024
Unprompted review
Rated 1 out of 5 stars

Captain birds Eye figure

I went for the offer on the Captain birds Eye figure buying four boxes i was claiming for two figures and what a mistake that is After i sent of the offer i waited two weeks only to be told my application was rejected because they could not read the date on the receipt even though this is not mentioned at the time so i had to claim again i was then told my mini figures were on their way and 14 days later only one arrived so i sent and an email to Birds Eye who replied with you have to contact Consumer Engagement Centre who are running the offer when i had done this a week later i get the reply you must contact
birdsEye at promotioncustomerservices.com so i did to find from the postmaster my email was return say make sure the address is correct or try birdseyeminicaptain at promotioncustomerservices.com so this has been done and now i have not had any kind of reply so Birds Eye is just a promotional con as they do not honour the deal.

June 25, 2024
Unprompted review
Rated 1 out of 5 stars

DISGUSTING FOOD!

Disgusting that a company gets so up itself that it no longer believes it has to give you any decent food AT ALL,,try the fish fingers and the fish cakes,they just turn into a MUSHY MESS,with a taste that is SO FAR from FISH,it's not even funny,supermarket home brands are much Tastier and actually taste of FISH,at a Quarter of the price,,,DO NOT KEEP GETTING CONNED BY THIS COMPANY,They have CLEARLY forgotten a word they used to use,,,"QUALITY" it really isn't there no more! AVOID!

June 22, 2024
Unprompted review
Rated 1 out of 5 stars

Meat no more

I'm not even sure if there products actually contain any meat any more seems like they are trying to come up with ways to trick people into thinking its meat when it's not,,,

Disgusting food lost quality over the years and the company should be ashamed of the stuff they create that they actually refer to has meat,

May 31, 2024
Unprompted review
Rated 1 out of 5 stars

How rude

How rude! Your promotion to receive a free Playmobil captain Birdseye appears to be fake ... After purchasing 2 boxes from Asda for £4 each, and sending the code from the website and the receipt with the boxes, I was told the code didn't match and the receipt didn't include the Birdseye on it. You do realise it doesn't include Birdseye because that's how Asda printed the receipt otherwise the name would be too long, and the code from the website changed every time you log in, for example logging in to put the code on the receipt but when you add the picture the code if different. As for the product code, go check with Asda as it's specified in store and online that the product is Birdseye. I won't be buying again 😤

May 30, 2024
Unprompted review
Rated 1 out of 5 stars

I am so disappointed with the latest…

I am so disappointed with the latest box of 10 Potato Waffles. Straight from the freezer under preheated grill , on trying to turn them a few minutes when they were showing a nice pale golden colour I tried turning them and they just fell apart, what a squidgy mess . I will not be buying them again. Never had this problem before. Have they changed the recipe somehow?

May 24, 2024
Unprompted review
Rated 1 out of 5 stars

Tried their burger after a long time, new disgusting recipe

Tried their burger after a long time, it was disgusting, didn't cook well, did not taste of meat but more like a paste, tried their quarter pounder gain as could not quite believe they could produce something that was so offensive. It was the same. Yes its true Birds aye have taken something edible and turned it into something completely inedible, they may have saved money but they have ruined their product. How this makes business or marketing sence i dont know! why not just increase price and accept a lower market share. Buy this disgusting mush at your peril

May 18, 2024
Unprompted review
Rated 1 out of 5 stars

Because of my domestic circumstances I…

Because of my domestic circumstances I had no alternative but to shop at my local Co-Op store where I bought four Birds Eye frozen meals, two roast beef two roast chicken. Whereas the meat was acceptable the veg were awful especially carrots which in all four meals were inedible, had they ever been cooked or simply sliced and thrown into the meal raw. Won,t be buying their frozen meals ever.

May 1, 2024
Unprompted review
Rated 1 out of 5 stars

So Birds Eye ORIGINAL Beef Burgers have…

So Birds Eye ORIGINAL Beef Burgers have been replaced by a New Recipe Beef Burger with added Plant Protein. The quote is...Same Great Taste. Ha, whose kidding WHO?. The joke is on BIRDS EYE, congratulations for not having the good sense to trial the New Recipe alongside the ORIGINAL. Guess the company knew what the result would be!?!.

January 1, 2024
Unprompted review
Rated 1 out of 5 stars

Surprise! Birds Eye ruin their own Burgers!

Here we are again, a tried & tested product ruined by a bored, virtual signaling R & D - marketing dept, not content with watching utube all day they've decided to ruin a BE staple (to justify their employment) - Burgers that have stood the test of time, replacing the beef fat with plant protein(!) probably by a cultish vegan manager with an axe to grind. Birds Eye are you so naive? No more BE products for me - and that's all BE products. Go woke, go...

May 8, 2024
Unprompted review
Rated 1 out of 5 stars

Ruined BBQ

Just purchased some plant based protein Beef burgers by mistake. In a word Awful. They were tasteless and lacking texture we consigned them all to our food bin.

Cannot think of any reason why to buy any further meat products from such a woke company. I do not need a bunch of self serving prat’s to decide what my diet will be.

Hope your share holders take a financial hit.

May 11, 2024
Unprompted review

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