Website was clean and easy to navigate. Only issue I had was the flowers I picked weren’t available in the local area I was delivering to and they didn’t offer a swap until after I started the purchas... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything but the subscription was clear. I couldn't figure out if it was like others who could schedule a reminder for once a year or if it had to be monthly or what. I tried to set up an annual s... See more
The first few steps went smoothly, but when I put the addresses and payment information in, it seemingly wouldn't take it. I finally gave up and didn't go any further. I'm surprised to see that the... See more
Company replied
My daughter sends me wonderful Bouqs’ for many special occasions. However, this time I lodged a complaint about the frequent roses that simply never open. Bouqs proved they are the quality, customer f... See more
Company details
About The Bouqs Company
Written by the company
Why The Bouqs Co.?
The Bouqs Co.'s philosophy is simple: care about people, the planet, and the process of growing flowers. Bouqs believes in farm-direct, transparent sourcing, which means partnering with farmers who use sustainable growing practices like minimizing waste and recycling water. The end result? No more middlemen! Flowers stay fresher, longer —for birthdays, anniversaries, new beginnings, or just because.
Our Story & Mission
Founded with the belief that there can never be too much kindness or compassion in the world, we believe that the simple gesture of gifting flowers can transform your day, rekindle an old connection, or spark a new one. And we believe in the power of community and our shared mission: To create a better way to deliver responsibly sourced, farm-fresh flowers and gifts made with love to the people you love the most.
Eco Friendly Flowers
We’re helping farmers all over the world grow their business! We partner with eco-friendly farms that minimize waste, recycle water, and use sustainable growing practices. This farm direct, transparent sourcing means we say “bye” to all those middlemen and “yes” to longer lasting flowers.
Monthly Flower Subscriptions
Happiness. Delivered. Monthly flower subscriptions. Long-lasting blooms, straight from the farm--starting at $48.
Our Best Deal
Up to 30% off + free shipping. Plus, exclusive discounts on one-time orders. Skip, cancel, or pause your subscription any time after your first order.
Flexibility
Pick your frequency, with options from weekly to every other month. Customize your subscription once and let us do the rest, or choose the recipient, date, and flowers for each delivery.
The Best Blooms
Access to a curated collection of Bouqs from eco-friendly farms makes for memorable unboxing, every time.
Wedding & Event Flowers
Get the wedding and event flowers of your dreams while sticking to your budget. Choose from our selection of pre-arranged wedding arrangements or go the DIY route using bulk flowers to create personalized arrangements for any event.
Shop The Bouqs Collections
Flowers
Subscriptions
Birthday & Occasions
Next Day Flower Delivery
Plants
Flowers Under $50
Flower Deals
Corporate Gifting
Retail
Shop In Store
Contact info
4094 Glencoe Ave, 90292, Marina del Rey, United States
- 888-320-2687
- trustpilot@thebouqs.com
- bouqs.com
3.8
Great
97K reviews
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The flowers are beautiful
The flowers are beautiful. The process is simple, and it’s such a a unique gift that keeps in giving.
May 9, 2026
Reply from The Bouqs Company
Hi Kendra,
We're so pleased you find our flowers beautiful and the process simple. We love knowing our unique gifts bring lasting joy!
Keep Blooming!
Ram@TheBouqsCo.
Flowers didn't last and they started to…
Flowers didn't last and they started to die within 3 days
April 18, 2026
Reply from The Bouqs Company
Hello Lisa,
We’re very sorry to hear that your flowers began to wilt within just a few days. We understand how disappointing this must have been and sincerely apologize for the experience.
We truly value your feedback and will be sharing it with our team to help improve the freshness and longevity of our arrangements. Please be on the lookout for an email from us shortly—we greatly appreciate your patience and understanding.
Warm regards,
Jane@TheBouqsCo.
Disappointing
I bought some peonies for my daughter and they were disappointing. They did not look like the photos on the website. Some of the bulbs did not open. Some are already dead. I will definitely not be ordering from them again
May 9, 2026
Unprompted review
Reply from The Bouqs Company
Hi Sandra,
Thank you for sharing your honest feedback. We’re very sorry to hear that the peonies did not meet your expectations and arrived in poor condition. We understand how disappointing this must have been and sincerely apologize for the experience.
If you could kindly reach out to our support team at help@bouqs.com, mention this review, and we will gladly assist you in resolving the matter. We truly value your feedback and hope to make your experience better.
Warm regards,
Jane@TheBouqsCo.
I bought myself 24 lavendar roses for…
I bought myself 24 lavendar roses for Mother's Day. They arrived on the 8th and they still look gorgeous!
May 8, 2026
Unprompted review
Reply from The Bouqs Company
Hi Marla,
We are so happy to hear your lavender roses are still looking gorgeous! Thank you for sharing your wonderful experience with us.
Keep Blooming!
Ram@TheBouqsCo.
The Bouqs company replied back to me…
The Bouqs company replied back to me within a day and a half. And replied almost instantly in the following emails. The company takes pride in their product and in customer satisfaction. The company credited me for the previous delivery and added extra code to be used on the next delivery. Bouqs has excellent flowers and is the only
Company I use for my wife
May 13, 2026
Unprompted review
Reply from The Bouqs Company
Hi Ray,
We are so pleased to hear about your positive experience with our customer service and the quality of our flowers. It's wonderful to know that we could resolve your previous delivery issue and that you trust us for your wife's flowers. We appreciate your loyalty!
Keep Blooming!
Ram@TheBouqsCo.
promo codes are misleading and hard to…
promo codes are misleading and hard to apply, especially with partnerships like Capital One Shopping. Had to redo the order almost ten times to get it right, and didn't get any discount at all in the end.
May 13, 2026
Reply from The Bouqs Company
Hello There,
Thank you for sharing your feedback. We’re very sorry to hear about the difficulty you experienced applying promo codes and the frustration it caused. We understand how disappointing it must have been to go through multiple attempts without receiving the discount, and we sincerely apologize for the inconvenience.
We truly value your feedback. Please be on the lookout for an email from us shortly. We truly appreciate your patience and understanding.
Warm regards,
Jane@TheBouqsCo.
Reply from The Bouqs Company
Hi Mary,
We're so glad we could help you find beautiful flowers for a special gift! We appreciate your kind feedback.
Keep Blooming!
Ram@TheBouqsCo.
Delivery was not made on the scheduled…
Delivery was not made on the scheduled delivery date so my Mother did not receive flowers on Mother's Day. I did not hear back from Bouqs until 2 days after the Holiday for an apology. Flowers have still not arrived. Very disappointing
May 5, 2026
Reply from The Bouqs Company
Hello There,
Thank you for sharing your honest feedback. We’re very sorry to hear that your flowers did not arrive on the scheduled date and that your Mother missed receiving them on Mother’s Day. We understand how disappointing this must have been, especially with the delay in communication, and we sincerely apologize for the frustration this caused.
We truly value your feedback and will be sharing it with our team to help improve both delivery reliability and customer communication. Please be on the lookout for an email from us shortly—we greatly appreciate your patience and understanding as we work to make this right.
Warm regards,
Jane@TheBouqsCo.
Constantly Changing Delivery Dates and No Resolution
I ordered flowers for Mother’s Day well in advance, yet the original delivery date of May 10 was missed entirely. After that, I emphasized multiple times that my priority was simply getting any replacement bouquet delivered as quickly as possible so my mother would not go without flowers for Mother’s Day.
Despite that, the replacement delivery date kept changing from May 12, to May 14, to May 16, and finally to May 19.
What made the experience especially frustrating was that I was repeatedly asked to reconfirm replacement details, only to be told afterward that the newly confirmed delivery date was no longer available. The process became an endless cycle of back-and-forth with no actual resolution.
I also requested escalation to a supervisor multiple times and was denied each time. In the end, I lost confidence that the order would ever be fulfilled reliably and ultimately requested a full refund instead.
This was an extremely frustrating and unprofessional customer service experience.
May 10, 2026
Reply from The Bouqs Company
Hello There,
Thank you for sharing your honest feedback. We’re very sorry to hear about the repeated delays and the frustration you experienced while trying to get a replacement bouquet delivered. We understand how disappointing it must have been to go through multiple rescheduled dates and repeated confirmations without resolution, and we sincerely apologize for the inconvenience.
We’re glad that one of our representatives was able to assist you promptly via live chat to resolve the issue, and we truly value your feedback. If you need any further assistance, please don’t hesitate to reach us at help@bouqs.com—a member of our customer service team will be happy to help.
Warm regards,
Jane@TheBouqsCo.
Since i have already received 2 of your…
Since i have already received 2 of your bouquets, I knew a little bit what they were like.
May 13, 2026
Reply from The Bouqs Company
Hello Ruth,
We're so glad you've enjoyed our bouquets multiple times! Thank you for your continued support and kind words.
Keep Blooming!
Ram@TheBouqsCo.
My husband switched to this company for…
My husband switched to this company for my Mothers Day flowers and I was thrilled with the flower delivery and condition!! They are gorgeous and still opening up 3 days later. Usually they are dying by now. I am so thrilled and can’t stop looking at them. Oh and the roses smell like roses!!!!
May 9, 2026
Unprompted review
Reply from The Bouqs Company
Hello Robin,
We are so glad to hear you were thrilled with your Mother's Day flowers and their lasting beauty! It's wonderful to know they are still opening and smelling so lovely. Thank you for sharing your positive experience with us.
Keep Blooming!
Ram@TheBouqsCo.
Easy to navigate website
Easy to navigate website, great options of flowers.
My Bouqs recipients are never disappointed.
May 13, 2026
Reply from The Bouqs Company
Hi there,
We're so pleased you find our website easy to use and love our flower options. It's wonderful that your recipients are always happy!
Keep Blooming!
Ram@TheBouqsCo.
The wrong flowers were sent a day late
The wrong flowers were sent, a day late, in poor condition. They were a gift and since it was my son who sent them I was honest with him about what happened. After some effort, I was able to connect with a representative via a chat box, had to send photos etc and they are sending another order of what was actually selected and paid for, which is nice. However, the experience would not make me eager to use this company myself in the future.
May 13, 2026
Reply from The Bouqs Company
Hi There,
Thank you for sharing your honest feedback. We’re very sorry to hear that the wrong flowers arrived late and in poor condition. We understand how disappointing this must have been, especially since they were meant as a gift, and we sincerely apologize for the inconvenience.
We’re glad that one of our representatives was able to assist you promptly and arrange for the correct order to be sent. If you need any further assistance, please don’t hesitate to reach us at help@bouqs.com—a member of our customer service team will be happy to help. We truly value your feedback and appreciate your patience and understanding.
Warm regards,
Jane@TheBouqsCo.
It was a great arrangement and display
May 5, 2026
Reply from The Bouqs Company
Hi there,
We appreciate your positive feedback! We are so glad you loved the arrangement and display. Thanks for your support; it means a lot to us.
Keep Blooming!
Ram@TheBouqsCo.
First Time User
It was easy to use and the pics are beautiful. Hopefully what arrives is the same.
May 13, 2026
Reply from The Bouqs Company
Hi Sharon,
We're happy to hear that it was easy to use and that you liked the pictures. We appreciate your feedback and hope what arrives meets your expectations!
Keep Blooming!
Ram@TheBouqsCo.
Flowers Died in 48 Hours and Late Anniversary Delivery.
I became a Bouq’s customer because of the positive reviews, but my experience has been completely different. I ordered premium flower arrangements for two very important anniversaries, and both experiences were disappointing.
The first arrangement arrived looking nothing like expected, and the flower quality was terrible. The flowers lasted barely 48 hours before wilting.
I decided to give Bouq’s another chance, but the second order was just as frustrating. The flowers were scheduled for FedEx am delivery today, yet by 12 PM they still had not arrived. Half of my anniversary day is already gone, and the entire purpose of ordering them was ruined.
For the prices Bouq’s charges, the quality and reliability simply are not there. After two failed experiences tied to important occasions, I’m done using this service.
May 13, 2026
Unprompted review
Reply from The Bouqs Company
Hello There,
Thank you for sharing your honest feedback. We’re very sorry to hear about the disappointing experiences with your anniversary orders. We understand how frustrating it must have been to receive flowers that did not meet expectations and to face delays on such important occasions, and we sincerely apologize for the inconvenience.
If you could kindly reach out to our support team at help@bouqs.com, mention this review, and we will gladly assist you in resolving this matter. We truly value your feedback and hope to make your experience better.
Warm regards,
Jane@TheBouqsCo.
I ordered the grand subscription plan
I ordered the grand subscription plan. My flowers arrived wilted, brown, and there were very few flowers, mostly green fill-in. Awful
April 26, 2026
Reply from The Bouqs Company
Hello Tracey,
We’re very sorry to hear that your grand subscription bouquet arrived wilted, with brown petals, and did not meet expectations in terms of fullness or quality. We understand how disappointing this must have been and sincerely apologize for the experience.
We’re glad that one of our representatives was able to assist you promptly via live chat, and we truly value your feedback. If you need any further assistance, please don’t hesitate to reach us at help@bouqs.com—a member of our customer service team will be happy to help.
Warm regards,
Jane@TheBouqsCo.
The customer service for this company…
The customer service for this company is outstanding. They clearly are eager to take care of their customers and are helpful even when I'm the one that made a mistake in my order! This is how companies used to be and fortunately, Bouqs still is.
May 11, 2026
Unprompted review
Reply from The Bouqs Company
Hi Nancy,
We appreciate you taking the time to share your wonderful experience! We're happy to hear that our customer service team was so helpful and eager to take care of your needs, even when there was a mix-up with your order.
Keep Blooming!
Ram@TheBouqsCo.
I would never order from here ever…
I would never order from here ever again. Looks nothing like the picture, looks like it was bought at a 7/11.
May 10, 2026
Reply from The Bouqs Company
Hello There,
Thank you for sharing your feedback. We’re very sorry to hear that the flowers did not look as presented online and that the bouquet left you disappointed. We understand how frustrating this must have been and sincerely apologize for the experience.
We’re pleased that one of our representatives was able to assist you promptly via email, and we truly value your feedback. If you need further assistance, please reach us at help@bouqs.com and a member of our customer service team will be happy to help.
Warm regards,
Jane@TheBouqsCo.
Reply from The Bouqs Company
Hi Dawn,
We're happy to hear that you find our prices reasonable and our products long-lasting. Thank you for your positive feedback!
Keep Blooming!
Ram@TheBouqsCo.
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