Very helpful and polite lady Madison gave competitive phone quote. Rang to go ahead and booked in for 2 days later. After taking and submitting the required pictures of the current boiler and fittin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The booking process was seamless. The courier delivered the boiler at 7.30am as expected. Shortly afterwards Danial & Stuart the engineers arrived. They were extremely pleasant and worked non stop th... See more
Owain and his oppo arrived at 7am to begin the removal of the old boiler and replacement of the new one. They laid dust sheets over the whole area that they would be using during the fitting and kep... See more
Second experience with Boxt. Good communication throughout, and installers arrived as promised. Worked through changeable weather to ensure job was completed on time. Booking process was very simple,... See more
Company details
- Boiler and Heating Service
- Boiler Supplier
- Gas Engineer
- Gas Installation Service
- Gasfitter
- Solar Energy Company
About BOXT
Written by the company
BOXT is proud to be the UK's most trusted installer for new boilers, solar panels, air conditioning systems, heat pumps, home storage batteries, and EV chargers.
We partner with leading manufacturers and over 15,000 registered engineers to install high-quality Which?- and QuietMark-accredited products as soon as the next working day.
Each installation comes with a manufacturer warranty and a one-year workmanship guarantee for your peace of mind. Just answer a few simple questions online to uncover your personalised fixed price today.
✓ Join 250,000+ happy customers
✓ Enjoy our Price Match Promise
✓ Pick an installation date that suits you
✓ Finance options available
✓ Manage your installation and receive expert advice in BOXT's award-winning app
✓ Proud to be backed by HomeServe and Brookfield
Contact info
3320 Century Way, LS15 8ZB, Leeds, United Kingdom
- 0800 193 7777
- customerservice@boxt.co.uk
- boxt.co.uk
4.8
Excellent
60K reviews
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Annual Service
I have never had an issue when booking an Annual service. The engineers are always on time and they carry out an efficient service on every occasion. Would highly recommend.
June 4, 2026
Top quality Installation
CW- Y7IR4IPVBD
Adam installed my new boiler today, went above and beyond sorting out my flue. Fantastic install, took the time to talk me through the features and operation. Tidied up after himself, polite, friendly, couldn’t ask for more.
Top quality service from a genuinely nice bloke. Thank you
June 4, 2026
Unprompted review
Service all ok
Service all ok ,
Just waiting gas safety certificate .
No issues with BOXT in last few years .
Let's hope it stays that way .
June 4, 2026
After only 2 days we had to reset the pressure as we had no hot water
The installation was efficient however 2 days later we had to reset the pressure as we had no heating or hot water
June 2, 2026
Easy to book
Easy to book, the engineer arrived on time, all work done quickly without any issues
June 4, 2026
Great Service …
Timely reminder to book service. Choice of times. Great contact to confirm. Arrived when due, service completed by Andrew, polite & professional.
June 4, 2026
I had Chad Rees replacing my Nest…
I had Chad Rees replacing my Nest thermostat and the service he provided was very professional and quick.
Thank you
June 4, 2026
Unprompted review
Easy Boiler Service
Arranged boiler service after 12 months of new boiler usage. Easy to arrange, message from Engineer a week in advance to give me an exact time. On the day arrived as promised. Did the service with no drama. Very pleasant man who was neat and tidy and job done. And our cats liked him! All good.
June 3, 2026
Unprompted review
Excellent
Excellent-No hassel engineer rang night before to confirm time plus email on the day
June 2, 2026
Unprompted review
Second excellent experience with BOXT
Second experience with Boxt. Good communication throughout, and installers arrived as promised. Worked through changeable weather to ensure job was completed on time. Booking process was very simple, and would use this company again. Both installers work was very clean and tidy. No mess was left at the end of the install.
June 2, 2026
The engineer who serviced my boiler was…polite
The engineer who serviced my boiler was very good and very polite the service was done he left but the boiler lost pressure I pressureised it but it lost it again I found it difficult to get in touch still waiting
June 2, 2026
Unprompted review
Excellent Service. 5*
Very helpful and polite lady Madison gave competitive phone quote. Rang to go ahead and booked in for 2 days later. After taking and submitting the required pictures of the current boiler and fittings I received a phone call to advise that everything looked good to go. Day of fitting, the engineer John turned up before 8am. Very polite and knowledgeable. Extremely clean and tidy worker. By mid afternoon the new boiler was fitted, flush of system was complete and heating & hot water was up and running.
5* service. Can thoroughly recommend from start to finish. Thank you all at BOXT
June 3, 2026
A wonderful experience
So simple to order online. Good communication via email. Boiler and engineer arrived on time. Engineer was polite, friendly and respectful of my property, he worked efficiently and was very tidy. Old boiler was taken away. A very seem less upgrade.
June 2, 2026
Boxt has the greatest engineer
Boxt has the greatest engineer, he is the best man i have ever met Mr Chris Docherty deserved to be promoted, He was professional, kind and spoke so well with my family
June 3, 2026
BOXT Bosch 4000 Combi Boiler
A fantastic job off Lee from start to finish ! Respected our home ! Cleaned up after himself and we now have a new Bosch 4000 ! Would definately use BOXT again and highly recommend
June 3, 2026
Cancelled install at the very last minute.!!!
I, too, like another recent reviewer, have just fallen foul to a last-minute cancellation of my AC install in 2 x bedrooms.
All booked in and paid for last week with photos uploaded promptly, got a call from BOXT yesterday to confirm equipment and that all was good to go for my install date, although I was a bit put out that I had to part with another £550 for scaffolding!
Now to today, mid-afternoon, I get the email confirming the engineer and visit time to commence installation tomorrow morning, only for a phone call 30mins later from Boxt CS telling me it's cancelled and it has to be moved back 3 weeks!!!
Shocking wait time, especially when I can go back on their site, go through the process of ordering again and actually select install dates for my postcode early next week!! (make it make sense..?) More hot weather is forecast soon, now before the lengthy time of my rescheduled install, so where's the contingency here? Not a good start, and extremely disappointed!
June 3, 2026
Unprompted review
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