Bradfordexchange Reviews 8,889

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 821 reviews, reviewers had a great experience with this company. Customers consistently praise the quality of the products, often highlighting their uniqueness and suitability for gifts. Many people find the website easy to use, making the ordering process straightforward and efficient. Reviewers are generally satisfied with their purchases and the overall user experience. However, some customers also noted issues with the ordering and delivery process. A few people experienced difficulties with tracking their orders, receiving updates, or confirming payments. There were also occasional reports of delayed deliveries and concerns about the accuracy of estimated arrival times.

What people talk about most

Product

Customers had positive experiences with product, often praising the quality, uniqueness, and variety of... See more

Order

Users describe ambiguous interactions with order. Many customers found the ordering process easy and... See more

Delivery service

People report ambiguous experiences with delivery service. While some consumers praise fast shipping and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the products as... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Did not have a bad experience, as I got exactly what I ordered. The problem came with ending the subscription. That part they don’t make as easy as the buying part. Overall, you get the items they des... See more

Rated 3 out of 5 stars

I'm disappointed, as my Cardinal ring with inscription 'Until we meet again' looks like it got water in it & the Cardinal has discoloration! My husband received it back at end of March (2 days bef... See more

Company replied

Rated 5 out of 5 stars

I have been a member of the Bradford Exchange for gosh well over 20yrs. Everything I have ever purchased/received has been of the utmost quality and in mint condition. I love the unique jewelry and so... See more

Rated 5 out of 5 stars

Good products and if not satisfied returns are easy . I am a repeat customer and very satisfied with what I have received so far. There is always something for everyone a wide variety of collectibles.... See more


Company details

  1. Hobbies & Crafts

Information provided by various external sources

Find Canadian collectibles, jewelry and home decor, including NHL collectibles, collector plates, figurines and music boxes from the Bradford Exchange Canada.


Contact info

4.0

Great

TrustScore 4 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

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Rated 3 out of 5 stars

I can't find my purchase I think I….

I can't find my purchase I think I should be able to see pictures of what I bought can on all the other sites

April 16, 2026
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Reply from Bradfordexchange

Hello, I am sorry for your experience! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Chelsea

Rated 5 out of 5 stars

I have bought a plate

I have bought a plate , the life of Jesus. It is a long time ago but I still have my plate. I love Bradford exchange. Thank you so much.

April 16, 2026
Rated 1 out of 5 stars

Poor communication

Poor communication, over a month to deliver a product.

April 5, 2026
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Reply from Bradfordexchange

Thank you for the feedback regarding your recent order. If you are in need of any assistance, please email us at customer_inquiry@bgeltd.com with your order information. -Layne

Rated 3 out of 5 stars

Too quick to disappear.

Form was too quick to disappear when I had to locate correct detail for the ship to address.

April 12, 2026
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Reply from Bradfordexchange

Hello, I am sorry for your experience! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Chelsea

Rated 1 out of 5 stars

Why should I have to sign up to be a…

Why should I have to sign up to be a member to have my tracking number? Feels predatory to me. Because I make a purchase, it doesn’t entitle you to my information.

April 1, 2026
Bradfordexchange logo

Reply from Bradfordexchange

Hello, I am sorry for your experience! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Chelsea

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