Did not have a bad experience, as I got exactly what I ordered. The problem came with ending the subscription. That part they don’t make as easy as the buying part. Overall, you get the items they des... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been a member of the Bradford Exchange for gosh well over 20yrs. Everything I have ever purchased/received has been of the utmost quality and in mint condition. I love the unique jewelry and so... See more
I'm disappointed, as my Cardinal ring with inscription 'Until we meet again' looks like it got water in it & the Cardinal has discoloration! My husband received it back at end of March (2 days bef... See more
Company replied
Good products and if not satisfied returns are easy . I am a repeat customer and very satisfied with what I have received so far. There is always something for everyone a wide variety of collectibles.... See more
Company details
Information provided by various external sources
Find Canadian collectibles, jewelry and home decor, including NHL collectibles, collector plates, figurines and music boxes from the Bradford Exchange Canada.
Contact info
United States
- bradfordexchange.ca
4.0
Great
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Happy Shopper
April 11, 2026
Ease of ordering and a great product
April 11, 2026
Interesting
Interesting items to purchase at a reasonable price and there are items available for all age groups
April 10, 2026
Easy online instructions
April 10, 2026
Years ago I purchased from the Bradford…
Years ago I purchased from the Bradford Exchange and I always was pleased with the products and service
April 10, 2026
Was very easy to order
Was very easy to order. Looking forward to receiving the beautiful coin.❤️❤️
April 10, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
2 orders back to back and was charged twice for shipping costs???…
I ordered 3 coins of the spaceship around the moon & paid shipping charges then after my order was submitted, a coin for 50 Blue Jay coin popped up & I ordered & another shipping charge!! Why not ship together for one shipping charge? Now I feel ripped off & will never order anything again! Thank you
April 10, 2026
Reply from Bradfordexchange
Hello and thank you for your feedback! We charge shipping & services on all of our products separately. I am sorry for your concerns regarding shipping and services. Shipping and service charges include apportioned shipping, order processing, returns processing, credit services, customer service, and other costs related to serving you at your home. -Sadie
Easy to read n purchase
April 10, 2026
Only thing worse than their customer…
Only thing worse than their customer service is their moral integrity. Actions speak louder than words but words is all they have.
All their products will be pulled from my collection.
April 10, 2026
Unprompted review
Reply from Bradfordexchange
Hello, I am very sorry to learn of your experience! If you are in need of assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie
This twice in as many months that a so…
This twice in as many months that a so called shipping label was created for Canada Post. I have had to cancel and reorder. The last item is a personalized ring. Lost!?? Rediculous I reordered it because it's one of the gifts for my wife on our 60th anniversary. Not happy probably won't do business with you again once I get the ring
April 10, 2026
Reply from Bradfordexchange
Hello, I am very sorry to learn of your experience! If you are in need of assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie
Sketchy system
Sketchy system, customer service still can’t find the order nor give an answer as to why less then half the payment was processed. And stupid me spends another almost $400 with the payment plan, and every penny gets withdrawn…..
April 9, 2026
Reply from Bradfordexchange
I am sorry to learn of your experience! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
The smooth website.ound that going to your website was…
I found that going to your website was very easy. I ordered the blue jays coin. It was really easy quick. I personally feel there's nothing to change. It was so smooth. I really appreciate that. I have parkinson's, so shaking is bad.Sometimes, but your sight made it easy.Thank you
April 8, 2026
Reply from Bradfordexchange
Hello, I am very sorry to learn your order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you!
Deliveries take longer then told
April 7, 2026
Reply from Bradfordexchange
Hello, I am very sorry to learn your order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you!
Ring - Not impressed
I ordered a ring and it came in tarnished. I also ordered a bracelet and it was so small it would only fit a child. Not impressed, returned everything. I did however get my money back in a timely manner.
June 11, 2025
Reply from Bradfordexchange
I am sorry to hear that your ring is below our quality standards! If you need any assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue. – Anna
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