Last week I have notified Bupa of an unsettled claim, pending for more than a week, which is unusual (in my recent experience claims are paid within a week or so). Further to the said notification, th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Since 2016, I have been making claims with BUPA which were timely and successfully transfer to my account. The support from BUPA is good despite some minor issues quickly tackled with communications w... See more
Company replied
Bupa services are genuinely one the greatest out there, amazing follow up, coverage is awsome. I am able to access these services from anywhere in the world. Thumbs up!
Company replied
It is rare for an insurance company to instil confidence that they will genuinely strive to help a client receive the medical help he/she needs in a smooth, fuss-free and friendly manner. The claim pr... See more
Company replied
Company details
Written by the company
Our health insurance plans are designed for individuals, families and businesses who value freedom, generous benefits and quality in-house customer service. Our global network of medical practitioners gives you access to specialists close to home and all over the world: we aim to get you to the care you need, wherever it is.
Contact info
Trafalgar Place, BN1, Brighton, United Kingdom
- bupaglobal.com
4.3
Excellent
391 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
BUPA costumer service
BUPA costumer service is always responsive and dedicated department that usually clarifies any questions or concerns, the platform is friendly and easy to navigate.
July 24, 2024
Reply from Bupa Global
Dear Mr. Gomez,
Thank you for your positive feedback. We are delighted to hear that you are satisfied with our service. Should you need any further assistance, please do not hesitate to contact us.
Kind Regards,
Hassan
Following up on my feedback
July 22, 2024
Reply from Bupa Global
Hello Ms Muriuki,
I am so glad I have been able to assist you further to sort your query out and really appreciate your comment!
Kind Regards,
Maria
Reply from Bupa Global
Dear Ms Sylvana,
Thank you so much for your lovely review.
It is highly appreciated!
Kind Regards,
Donia
Reply from Bupa Global
Hello Mr Batchi,
I am happy to see that you are satisfied with our services and highly appreciate your time provided to submit your comments!
Kind Regards,
Maria
Helpfulness & dedication
Dealing with helpful people
Trying to do my requirements on a simple way
July 16, 2024
Reply from Bupa Global
Dear Mr. Mahmoud,
I am so glad to hear that we are able to be of your assistance!
Thank you so much for your review.
Kind Regards,
Donia
Got through to customer service quickly…
Got through to customer service quickly and easily, she was helpful and able to answer any questions I had about my cover .
July 15, 2024
Reply from Bupa Global
Hello Ms Halson,
Taking the time to provide us with your feedback is highly appreciated! Hope to be always meeting your expectations and be there for you when needed.
Kind Regards,
Maria
The manners and ways my requests were…
The manners and ways my requests were attended to. Chippings was pleasant and took her time to understand my requests and she dealt with them.
She called back when there was a break in our conversation to complete the requests. That for me is excellent customer service.
July 16, 2024
Reply from Bupa Global
Hello Ms Tunji-Akinwande,
Your above comments are truly valuable to us! It's our ultimate goal to be assisting our customers with all what we got.
Kind Regards,
Maria
The professional way of dealing with my…enquiry for blood analyses approval
The professional way of dealing with my enquiry, fast response and politeness with customers
July 16, 2024
Reply from Bupa Global
Hello Mrs El-Ksas,
Firstly, I would wish you a very speedy recovery. Secondly, I am really happy to see that we have been there when you needed us the most. Appreciate your time taken to provide your feedback!
Kind Regards,
Maria
Reply from Bupa Global
Dear Mr. Samy,
Thank you very much for taking the time to write us a review.
I am very glad I spoke with your side and that I was able to assist.
Kind Regards,
Donia
My pre-authorisation request was done…
My pre-authorisation request was done within a few minutes. I received follow up email in good time.
July 16, 2024
Reply from Bupa Global
Dear Mrs. Chafa
I would like to thank you for your time providing your your valuable feedback. I'm really glad that you had a positive experience and that we were able to assist you.
Kind Regards,
Hassan
Reply from Bupa Global
Dear Mr. Ragab,
Thank you for your time and providing your positive feedback.
Knowing that we've been able to help and assist you is what motivates us to keep providing excellent service.
Kind Regards,
Hassan
Excellent custoI was in a sick period and I was in contact with Shell with me in the companymer service and I would…
Excellent customer service and I would like to thank them for the attention
June 27, 2024
Unprompted review
Reply from Bupa Global
Hello Mr Ahmed,
First of all, I am wishing you a very speedy recovery. Secondly, I am glad to see that we have been able to meet your expectations when you needed us the most. Really appreciate your feedback provided!
Kind Regards,
Maria
Bupaglobal efficiency
The absolute professional and prompt support provided made my experience excellent.
In particular I was supported and guided on how to submit a claim, on which documents were required and I received prompt feedback when one of my claims could not be supported by indicating the specific reasons.
July 7, 2024
Reply from Bupa Global
Dear Mr. Dentico,
I would like to thank you for writing us such a great review.
We aim to always maintain our service at best and ease everything for our members.
Kind Regards,
Hassan
Proximity to customer
Proximity to customer, timeliness, reimbursements of claims without any of the red tape (bureaucracy), coverage of different issues. Company works to implement the Customer fidelity and to offer the very best solution.
July 7, 2024
Reply from Bupa Global
Hello Mr. Monaca,
I am really glad to see you are experiencing good service with Bupa and appreciate your time taken to provide you insights.
Kind Regards,
Maria
Very happy
Very swift response to my enquiry
Very happy with service and support received.
July 9, 2024
Reply from Bupa Global
Dear Ms Barraclogh,
I am extremely happy that I was able to assist your side.
We are always keen to provide our members with the best service.
Many Thanks,
Donia
Professional and courteous staff
Professional and courteous staff. Queries dealt with quickly and sensitively.
July 7, 2024
Reply from Bupa Global
Dear Ms George,
Thank you for taking the time to provide your valuable feedback.
I am glad that you are having a great experience and that our service is meeting your expectations.
Kind Regards,
Donia
Reply from Bupa Global
Dear Ms Asif,
I am very glad I spoke to your side and many thanks for your kind review.
Kind Regards,
Donia
I would recommend Bupa for several… I would recommend Bupa for several reasons. One of them is that their services are excellent, the agents are very kind and always willing to help and the procedure
I would recommend Bupa for several reasons. One of them is that their services are excellent, the agents are very kind and always willing to help and the procedure of submitting a claim is really easy.
July 8, 2024
Reply from Bupa Global
Dear Ms Skyftouli,
We are very glad to hear that you find ease with our claiming process and that you are happy with our overall service!
Thank you so much for taking the time to write us such a lovely review.
Kind Regards,
Donia
I was happy that for an issue I had it was immediately resolved
I was happy that for an issue I had someone was assigned to contact me and explain.
July 8, 2024
Reply from Bupa Global
Dear Ms Karamargiou,
It was lovely speaking to you and I am very happy that I will able to assist your side.
Kind Regards,
Donia
Easy to understand benefits and claims process
I used the help feature and was able to chat with an agent immediately. This helps in the decision-making process for medical treatment. The ability to pre-authorise a claim takes away a lot of anxiety, especially when dealing with hospitals that are not in the BUPA network.
It's a good idea to print out read the policy. Once you know the rules, the claims approval process is straightforward, and the reason for the accept/reject decision can be understood.
July 8, 2024
Reply from Bupa Global
Dear Mr. Maharaj,
Thank you for taking the time to share your positive experience with us. We are glad that you are happy with our services and that the process is smooth and easy to follow.
Kind Regards,
Hassan Tarek
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.