Buttercup Pet Products Reviews 215

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers had a great experience with this company. Customers are really happy with the products, consistently describing them as high-quality, sturdy, and well-made. Many people find the bottle holders to be a "game changer" for ease of use and appreciate the thoughtful design for pets. However, some customers were not happy with the delivery service, citing slow delivery times, issues with express shipping, and lost parcels. Some people also felt that customer service could be improved, mentioning unresponsiveness to inquiries and a lack of communication regarding order delays.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers frequently praise the products, especially the... See more

Order

Customers had ambiguous experiences with order. While some reviewers found the ordering process easy and... See more

Quality

People report positive experiences with product quality. Many reviewers praise the products as well-made,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery services. While some reviewers praise fast... See more

Customer service

Consumers find customer service to be ambiguous. While some reviewers praise good communication, helpfulness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Brilliant products. Only gave 4 stars due to problem with original colour I ordered and took a while to be delivered. Easy to use and the QR code to show you how to set it up is brilliant. The bottle... See more

Rated 3 out of 5 stars

Don't get me wrong with 3 stars, I love the concept of the product but I have bought quite a few of these and I feel they need to be sturdier, they break/perish quickly and I just feel for the price... See more

Rated 5 out of 5 stars

I love these bottle holders - much easier than the pain of having the wire. These are sturdy, easy to fit, cut colours, cute logo and hopefully being hung on the inside will keep the water at a more e... See more

Company replied

Rated 5 out of 5 stars

The actual Guinea pig bottle holders are fantastic, so much better than fiddling wires, a bit expensive for what they are but definitely worth it to take the hassle of wires away, only gripe is I ord... See more

Company replied


Company details

  1. Pet Supply Store

Written by the company

Our mission is to make small pet companionship easier and more fulfilling, by creating innovative, high-quality products using ‘planet in mind’ materials and manufacturing techniques. Based in Sheffield in the UK, we manufacture all of our products using 3D printing technology. This manufacturing method allows us to update our products constantly, meaning our customers receive the best possible products!


Contact info

3.9

Great

TrustScore 4 out of 5

215 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Purple bottle holder and bottle

I ordered a purple bottle holder and purple bottle for my Guinea pig. She’s an elderly lady and I thought purple would be a good colour. It is an amazing product, I cannot recommend it enough. No more awkward wires

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great water bottle holders

I love the water bottle holders they make it so easy to place and remove the bottles and very easy to attach the holders to the C&C grids. They hold the bottles in place and upright opposed to the wire that comes with the bottles. I have bought these several times and now have 5 of these holders.

July 29, 2024
Unprompted review
Rated 5 out of 5 stars

Water bottle holders

Quick delivery and great product.
Bought the water bottle holders and they are great, so much better than the wire twist ties!!

July 5, 2024
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Thank you so much! :) :)

Rated 5 out of 5 stars

Great design

Great design. Simple & strong. Perfect for placing in our purpose made Guinea pig area. So nice to have screws provided! Thank you!

July 4, 2024
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Thank you for your feedback! :)

Rated 5 out of 5 stars

I bought the cage mounted bottle…

I bought the cage mounted bottle holders. They are so easy to fit to the cage and look great. One of my guinea pigs is a noisy drinker and these holders have quietened him down alot! Thank you!

July 1, 2024
Buttercup Pet Products logo

Reply from Buttercup Pet Products

That is amazing to hear! They do help with the drinking noise don't they! :)

Rated 5 out of 5 stars

Well made product

Well made product, good price, arrived promptly. Saved me lots of hassle refiling my rabbits water bottle. Cute too 😁

July 8, 2024
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Thank you!!! :)

Rated 5 out of 5 stars

Excellent product

Excellent product. Really flush fit for the water bottle and secure. Now that I know it’s a decent product I plan on getting another

July 15, 2024
Unprompted review
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Awesome! Thank you for such great feedback!!! :)

Rated 5 out of 5 stars

Amazing Product!

Amazing product! The perfect bottle holder that I wish I’d bought sooner! So easy to attach, easy to take the water bottle in and out and no more damage to my Guinea Pigs indoor cage with fiddly wire attachments.

July 15, 2024
Unprompted review
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Amazing! Thank you for such great feedback! It really is one of those products that we also wish we had sooner! :)

Rated 5 out of 5 stars

Got advice pre order

Got advice pre order. Ordered and delivered promptly. So Easy to attach and very pleased

July 5, 2024
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Thank is great to hear, Thank You! :)

Rated 5 out of 5 stars

Brilliant products . Very versatile.

Brilliant products I bought a bottle holder and a Tapo camera mount for my c&c cage. Both brilliant.plus good discount applied. Speedy dispatch although Evri very slow in delivering .

July 5, 2024
Buttercup Pet Products logo

Reply from Buttercup Pet Products

That is great to hear! We shall also take another look into our delivery methods as the last thing we want are slow deliveries!

Rated 5 out of 5 stars

Fantastic product

Fantastic product. I have rabbits and chinchillas and always have bother with the wires falling off and water bottles falling down. These water bottle holders and beautifully made, really sturdy and secure and nicely finished. Thank you.

July 3, 2024
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Those wires are super annoying aren't they! Thank you for spending the time leaving us your thoughts :)

Rated 5 out of 5 stars

Excellent customer service and great product.

Excellent customer service. The bottle holder is great and easy to fit. It has made it so much easier for my young boys to change the water themselves and the bottle no longer gets knocked off the cage as it is safely inside. Would definitely recommend.

July 3, 2024
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Thank you so much! Reviews like this are what make us who we are! :)

Rated 5 out of 5 stars

Game changer

Game changer! Makes refill the bottles so much easier. Very sturdy and lovely colours. Highly recommend. Will be buying again.

July 1, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look