Buy Caps and Hats Reviews 103

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Excellent hats! I purchased a ball cap style hat and a knit cap recently and both were excellently embroidered, packaged well, and arrived quickly. The embroidered images were sharp and no loose threa... See more

Company replied

Rated 5 out of 5 stars

Very easy to order and the product I receive matches the pictures on the website. Good quality and I recommend for my friends.

Company replied

Rated 5 out of 5 stars

I ordered the do rag cap for my husband. We ordered them as head coverings for our work in the hospital during Covid. We were required to wear head coverings during our shift and these fit the bil... See more

Company replied

Rated 1 out of 5 stars

Recieved my hat only to see that quality control failed to do there job the brim is crooked lettering dont line up bill is crooked . Not pleased at all considering ita a vietnam vet hat and we like... See more

Company replied

Company details

  1. Hat Shop
  2. Bike Accessories Store
  3. Men's Clothing Store
  4. Motorcycle Equipment and Accessories Store
  5. Outdoor Sports Store
  6. Women's Clothing Store

Written by the company

Buy Caps and Hats offers: Nursing Hats, Scrub Caps, Bandanas, Baseball Caps, Hats, Dorags, Motorcycle Skull Caps, Cycling Head Wraps, Winter Beanies, Golfing Sun Visors, Stocking Durags Wave Caps, Berets and T-Shirts. Our primarily targeted merchandise is: American Flag, Patriotic, Military, Masonic, Camouflage, Tie Dye and Breast Cancer Awareness apparel and clothing accessory items. Customer satisfaction is at the heart of Buy Caps and Hats' service to you and is a priority to us! We have been in the online retailing business since 2002 thanks to our wonderful customers in the United States and Worldwide. We appreciate referrals; so be sure to tell fellow Vets, Family, Friends and Co-workers to come check us out as we are happy to service them too! Thank you so much for your kind support, which also helps Charities that we donate to each year! ~Owner, Buy Caps and Hats Proud U.S. ARMY Veteran and member of: The American Legion, Disabled American Veterans (DAV), Veterans of Foreign War (VFW) and Womens Veterans Alliance.


Contact info

4.1

Great

TrustScore 4 out of 5

103 reviews

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Rated 5 out of 5 stars

My dad loved the Vietnam Veterans biker…

My dad loved the Vietnam Veterans biker skull cap.
My husband loved the assortment of skull caps.
We will definitely be ordering again in the future.

October 28, 2021
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Reply from Buy Caps and Hats

That is Awesome! Many thanks to your Dad for his fellow service to America :-)

Rated 5 out of 5 stars

High quality

High quality, fast order completion & shipping - what's not to like (at least for my order). Will buy from them again.

October 27, 2021
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Reply from Buy Caps and Hats

It is our pleasure to service such a Fantastic customer. Thanks :-)

Rated 4 out of 5 stars

Great sales and products

Great sales and products. The nonstop emails and marketing people need to get a clue.

September 23, 2021
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Reply from Buy Caps and Hats

Thank you for your purchase :-) Just click "opt out" to unsubscribe from feedback request emails.

Rated 5 out of 5 stars

Design is great

Design is great, quality is great, price is great!

September 9, 2021
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Reply from Buy Caps and Hats

Sincerest thanks for taking the time to let others know about your Positive experience with us :-)

Rated 5 out of 5 stars

Great

Great the covers were Great

August 28, 2021
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Reply from Buy Caps and Hats

Many thanks! We are here when you want more :-)

Rated 5 out of 5 stars

My husband purchased a hat to wear when…

My husband purchased a hat to wear when he is out in the sun mowing and doing yard work. It fits his head well and gives him the protection he needs.

July 22, 2021
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Reply from Buy Caps and Hats

Customer's love the dorag caps as they help absorb sweat to keep it out of their eyes. Glad your Husband is enjoying his :-)

Rated 2 out of 5 stars

I am dissatisfied with the company in…

I am dissatisfied with the company in general. Two reasons, 1st purchased two caps I wanted for the summer and for work and everthing started off rather well and then hit a big time snag. My product was ordered first of June. Arrived I am told by USPS into Chicago, Illionis June 8th/2021. That's it, it is now July. 22-2021 and I am told by customer service there is nothing they can do and that it is a Canadian Customs issue. I have not been contacted by anyone regarding saying I have to pay duty. Nobody can tell me where the package is. The worse part is I have asked the company how long should I wait til I ask for my money back or for them to send me a replacement whereby my receiving the item is guaranteed or if I should ask for my money back. 2ndly. I think it is terrible customer service to expect the person who purchased the product to do their job to track down the shipment or do give me a difinitve answer on what to do??? Therefore, my recommendations are not to purchase again unless they decide to do something about it.

July 22, 2021
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Reply from Buy Caps and Hats

Here is the TRUTH...1) We have addressed issue and responded to customer 6 times. 2) We provided a tracking number that shows package left U.S. in route to Canada. 3) Canadian Customs Dept MUST process the package before it is released to The Canadian Post for delivery to the customer. 4) We have provided contact information to Canadian Customs, etc. for the customer to verify everything we said SIX times! We apologized for the delay w/ Customs, but there is nothing we can do about this; each country sets their own protocols regarding international shipments.

Rated 4 out of 5 stars

Great product

Great product. Will definitely be ordering more.

July 11, 2021
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Reply from Buy Caps and Hats

We are happy to be of service :-)

Rated 5 out of 5 stars

Simple

Simple, excellent work and I appreciate your service ‘

June 19, 2021
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Reply from Buy Caps and Hats

Hi and thank you for your review and for shopping with Buy Caps and Hats :-)

Rated 5 out of 5 stars

The best surgical caps ever

The best surgical caps ever! I only buy from “BUY CAPS AND HATS”

June 4, 2021
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Reply from Buy Caps and Hats

One of our absolute best customers for several years! It is always a great pleasure to do business with you :-)

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