CACTi PCs Reviews 361

The PC was very competitively priced, delivered promptly and mostly as expected. Overall, I'm very happy with it. However, the PC was in a different case than advertised. It was for my daughter and asthetics will matter to her. I was happy enough with the case provided, but did consider returning it. Some communication that the product wouldn't be exactly as described would have been welcome. All the internal components were as good as I expected or better. Overall, I would recommend Cacti PCs.

Brilliant pc and rapid communication about the delivery been delayed by a day due to dpd not picking the order up. Emails was responded to within five minutes even at half 9 at night!!

Computer has arrived and is fantastic. Super fast and everything I wanted .

Did arrive with very slight superficial damage but honestly over the moon with it

Fast service, very efficient, PC arrived packaged very well and secured. Thanks!

Fantastic PC. After looking online and comparing prices, several search engines even suggested this might be a pricing error due to how good the value was.

The only downside was delivery. I purchased over the Black Friday weekend, and it clearly stated delivery for the following Friday. Unfortunately, I received an email the next morning saying they were too busy to meet that timeframe. Had I known in advance, I probably would have chosen to collect instead.

That said, it only arrived a few days late and was absolutely worth the wait. Very happy with the purchase overall.

Very satisfied with the purchase process and delivery on time.

Catci Pc excellent buy from them the communiaction is excellent they help me to choose right computer that i want they deliver it next day and they have packed the it well

These guys are AMAZING! Received my Ryzen 7 9800x3d with an upgraded motherboard and 64GB 6400mhz CL30 ram compared to 6000mhz as advertised in the spec that I bought. Couldn't be happier. Not often you get more for your money than advertised!

Great communication and support when I was having some technical issues can’t recommend enough

absolutley spot on service from the get go! communication and advice *****
would highly recommend james and the team!

cheers lewi

I had never heard of CactiPc before my recent upgrade. I wanted to upgrade my CPU mainly, but I do not have the patience or capacity to do it myself so I decided to fully upgrade my old PC which was just over a year old to one with components that would do me for years to come. CactiPc gave me a good quote for my old PC as part exchange, this is the only place I know that does this other than a newer company I found. The newer place that I shall not name offered me more, but after lots of digging, I decided to go with Cacti as the other place was so new, with little reviews and my suspicious mind made me steer clear.

I decided I wanted a prebuilt with RTX5080 and Ryzen 7 9800x3d as the prebuilt systems came out cheaper than when I tried to use the custom build with the same parts, plus I could not find a case I really liked. During my time browsing over a few weeks the website was updated and for the better, I noticed there was a lot of mismatches on images and specs where images did not match the specs. One of the PC’s I was going to order, the case image did not match the listed spec and in the listed spec was a RTX5090 but the system description was 5080. They did update the GPU in the specs after I pointed this out but did not update the case and I did ask them to confirm this but it was never confirmed.

I ended up going with a slightly dearer system as I did not get an answer, not a problem as I had a few options I was looking at within my budget. I let them know that I had ordered and asked for confirmation on sending my old PC in, we arranged to send this in once I received the new PC in the packaging it was received in. The new PC arrived on the Friday after ordering Wednesday evening. It was well packaged but there was no Power cable for the PSU, I dropped a WhatsApp and they apologised and shipped one straight away on next day delivery. The case was also different from pictured, but again a case I liked. The CPU, GPU where all correct other than it being an MSI rather than a Palit, not complaining as MSI are better imo. The AIO and motherboard was also different from listed, but again better than the listed spec so not complaining. When I eventually got the PC up and running after getting the power cable I noticed the AIO rgb was not working but the fans did work. I contacted them and sent some pictures of the connections which I could see that some where not connected and after being advised to play about and see it the rgb kicks in they did work, the connection was very loose and would not stay in after even the slightest movement, I had to use electrical tap to secure it, so it is no wonder they came loose in transit. Overall all I am happy with my PC and with CactiPC and would use them again.

However my only negatives I would point out would be the website and specs really need to be true and reflective of what is actually being sold, I don’t know if this is to do with the website rework that happened which I may add is much easier and nicer to navigate as I found the old site jarring and annoying to navigate.

Communication pre purchase could be a bit flakey as well, while i totally appreciate how busy they have been due to the time of year, Black Friday and Christmas period and the fact I can be really intense due to my ADHD and especially as I was hyper focusing on a new PC and needing answers before I part with money. It felt like there was no one dedicated to purely communications, when I called although no one was rude I could feel the sense they was overwhelmed and being told they are very busy made me feel like a nuisance, but again being neurodivergent I am very sensitive to these comments and felt like I was being too much. Sometimes WhatsApp replies could be slow and emails would be responded to late in the evening which makes me feel like they need a dedicated customer relations and sales team to make this more efficient and less stressful for the consumers.

That being said once the purchase had been made communication improved significantly and responses a lot faster. Which was very appreciated.

I am still waiting for my part exchange to complete but being they are so busy I am waiting patiently. Overall CactiPc is a great up and coming company who offer superior support post purchase eg 3 year warranty and lifetime support. As they continue to grow and build the team up to cope with the influx of new customers they will be a force to be reckoned with offering competitive pricing, excellent customer service and support and I wouldn’t hesitate to continue to use them in the future. I am looking forward to seeing them grow, succeed and improve their company to better deal with busy periods. Keep up the good work, you’re doing fantastic things for the community.

Initially, I wasn't sure what to expect since I'd never heard of CactiPCS before, but they turned out to be fantastic. They were incredibly helpful and dispatched my pre-built same day. I part-exchanged my old system after purchasing the new one, and they issued a credit within a couple of days of receiving it. Fantastic service.

Excellent product, excellent service.

This was the first time ordering from Cacti PCs... And although had a few slight hiccups, they responded quickly and sent replacement parts. All works great and I couldn't recommend them enough! Anyone considering ordering a PC this is definitely the place! 5*

Nice PC , good customer support.

Ordered a new PC from Cacti and it arrived within 48 hours very well packaged with the GPU packaged seperately which I understand is safer for travelling. A little bit concerned having to fit it myself as no experience but found it easy and straightforward with a couple of messages to Cacti for advice answered promptly. The PC is very quiet and looks amazing, running with no issues at all. Highly recommended.

Great communication , no problems at all , great spec pc with honest price !

The big difference with Cacti and others is the support provided before and after purchase. Customer service is 10/10. When you receive your goods, you will notice that their hands on skills match their service. I have bought 2 Pcs with them so far, I thought the first was great, but the second was even better. It seems that overtime they continue to improve.

Ordering a showcase PC from CactiPCS was meant to be a proud milestone after saving for a year, but the journey began with disappointment. The case arrived scratched and burnt, a trim piece fell off, the back fan wasn’t connected, the GPU lighting didn’t match the advertised build, and the SSD wasn’t initialised. Instead of celebrating, I was documenting faults and chasing fixes.
To their credit, CactiPCS didn’t hide. They apologised, offered remedies, and made gestures to acknowledge the disruption. When deeper issues surfaced — cut USB cables and a faulty display — they escalated to a full case replacement or rebuild. Stock shortages meant the original case wasn’t available, so they proposed an alternative and balanced it with an upgrade to a stronger motherboard. That was fair, but then the rebuilt system arrived with the wrong CPU, GPU, and RAM.
At that point I insisted on an onsite fix. CactiPCS agreed immediately, and a technician came out to my home to swap the CPU, GPU, and RAM, check the cabling and fans, and test the system properly. Everything now works as it should, and the company closed the matter with a sincere apology and a gesture that showed they valued my patience.
All I’d ask is that they look at how to solve simple issues before systems leave the workshop. Things like:
- Fans shipped without being connected.
- Cables cut or tied off incorrectly.
- Drives sent without being initialised.
- Core components mismatched against the order.
- Lighting or cosmetic features not matching the advertised build.
These are basic checks that would have prevented most of the problems I faced.
My journey was poor — stressful and time‑consuming — but the way CactiPCS responded matters. They took ownership, offered fair remedies, moved quickly, and did the work onsite to put things right. For that reason, I’m giving 4 stars. There is room for improvement in quality control, but their accountability and determination to resolve the problems deserve recognition.