Cadogan Clinic Reviews 1,613

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 242 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and attentiveness, making every interaction pleasant and reassuring. The service is frequently highlighted as excellent, with many people appreciating the smooth and efficient processes, from initial consultations to aftercare. Reviewers are particularly impressed with the quality of the treatments and the positive results achieved. However, some customers also noted issues with communication regarding medical advice and a lack of accountability when problems arose, specifically mentioning instances where customers experienced issues during procedures and felt that their concerns were not adequately addressed.

What people talk about most

Staff

Customers had overwhelmingly positive experiences with staff. Reviewers consistently praised the kindness,... See more

Service

People report positive experiences with service. Many customers praise the professionalism, expertise, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the staff... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently report an impressive, easy,... See more

Quality

Clients share positive opinions on quality. Many reviewers are delighted with the treatment and results,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spent some time checking via the internet as to the best surgeon for this treatment in the UK and Miss Hawkes name came up frequently.Very personable,professional and experienced- she does 6-7 of t... See more

Company replied

Rated 5 out of 5 stars

5* so far from me :) Everything has been easy and smooth sailing! They’ve been amazing at communication, spot on with helping answering all my questions. They back to you very quick and ar... See more

Company replied

Rated 5 out of 5 stars

My nurse Vicki was fabulous; on time and just lovely. I have been impressed with the experience beginning to end . My surgeon Will Sarakbi , the whole team were brilliant. The result better than ever... See more

Company replied

Rated 5 out of 5 stars

The reception staff were helpful, kind and friendly. Dr Eleni Anthony who attended to me was very professional. She allowed me to explain my situation with patience, no interruptions and show... See more

Company replied


Company details

  1. Plastic Surgery Clinic
  2. Cosmetics Industry
  3. Dermatologist
  4. Private Hospital
  5. Skin Care Clinic
  6. Surgical Center

Written by the company

The Cadogan Clinic is an award winning private, CQC-regulated cosmetic surgery and dermatology hospital located in Chelsea, London. Founded in 2004 by Mr. Bryan Mayou, the consultant plastic surgeon who pioneered liposuction in the UK, the Clinic serves over 30,000 patients annually as a multidisciplinary centre of excellence for plastic surgery, aesthetic medicine, and skin cancer treatment. Operating from its flagship facility at Sloane Street, the clinic is recognised for its faculty of over 100 GMC-registered consultants and its pioneering role in day-case surgical safety and innovation. The Cadogan Clinic’s leadership is rated ‘Outstanding’ by the CQC, and 100% of our surgical patients would recommend Cadogan Clinic to their family and friends.

Written by the company

Patient First
- Above all else, we put the patient first. - Our staff are passionate about providing world-class patient care. - Our communication is approachable, impartial and honest, so that our patients are informed and reassured. - We only offer day surgery, reducing the impact on our patients’ lives. - Medically, we are able to answer patients needs in a variety of different ways, surgical and non-surgical, according to patient preference and best practice. - Our patients are given options. They have choice.
Pioneering practice
- We practice at the vanguard of clinical medicine. - Our consultants are meticulous about technical approach and methodology. We’re dedicated to and focused on what we do. Ours is a centre for serious medicine. - We constantly challenge the status quo. We’re thought leaders within our industry, releasing regular papers on the refinement and advancement of techniques and treatments. - We foster a collegiate atmosphere at the clinic, supporting an environment of knowledge sharing and collaboration between our consultants.
Exceptional Professionals
- Our clinic is only as strong as the people who work in it. - From our experienced nursing and management team to the very best surgeons, our people are the embodiment of our outstanding reputation. - Our specialists are recognised and respected within the industry as leading experts across a broad range of medical fields and disciplines. - We’re rigorous with screening and staff selection. We only invite proven, talented consultants to practice at our clinic. - We celebrate enquiring minds and educated hands.
Always independent
- Ours is an independently owned and run clinic, built from the ground up on the guiding principles and passion of our founders. - We believe that private practice delivers the highest quality procedures, and a better patient experience. - With greater control and autonomy, we are able to operate with more safeguards, state-of-the-art facilities and higher expectations than the public sector. - Our size and set-up allow us to be nimble and responsive.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very well run and pleasant clinic

Very well run and pleasant clinic. Dr Tim Churchill, Dermatologist, was very helpful and understanding. He explained everything clearly and answered all my questions regarding treatment. He also suggested alternative pressure stockings to help with lymphoedema as I’m struggling with the present garments and he will provide a letter for me to give to my GP. All in all it was a positive and reassuring visit.

November 12, 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for sharing your experience. We're delighted to hear that you found the clinic welcoming and well-run, and that Dr Churchill provided such clear, supportive and informative care. It’s great to know you left feeling reassured and with a practical plan in place.

We truly appreciate your thoughtful feedback and are glad we could help.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Dr Susan Mayou

I had expert, professional and very successful treatment from Dr Mayou.I highly recommend her.

November 18, 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for your kind review, Stephen. We’re delighted to hear that you received expert, professional and successful care from Dr Mayou, and we truly appreciate your recommendation.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Extremely professional care

Extremely professional care with extra efforts for providing treatments out of normal office hours, excellent advice and follow up, highly qualified and competent doctors

November 14, 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for sharing such a positive review, Maria. We’re thrilled to hear that you received professional care, helpful advice, and thorough follow-up from our team, and that our clinicians were able to support you even outside normal hours.

We truly appreciate your kind words.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Dr Nisith Sheth is fantastic

Dr Nisith Sheth is fantastic. I was successfully treated for actinic keratosis. The medical reports Dr Sheth provides after each appointment capture absolutely everything providing detailed information which is very useful for future reference. He is friendly and puts you at ease and I would not hesitate to consult him again for skin issues. I made an excellent choice. Thanks to the support team too who are also superb and made me feel welcome when visiting Cadogan Clinic.

November 14, 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for your wonderful review, Nicola. We’re delighted to hear that your treatment with Dr. Sheth was successful and that his detailed medical reports have been so helpful for you. It’s great to know you felt at ease throughout your visits and well-supported by our wider team too.

We truly appreciate your trust in us and are glad to have been part of your care.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Was a patient of Dr Paolino and Cadogan…

Was a patient of Dr Paolino and Cadogan Clinic for the first time. Was very impressed with Dr Paolino's professionalism and thorough examination procedures. I have recently visited a renowned skin specialist in Beverly Hills who was not at all so thorough and meticulous and am so grateful that I was able to get into Cadogan and see Dr Paolino.

November 17, 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for sharing your lovely review, Mark. We’re delighted to hear that your first experience with the Cadogan Clinic - and with Dr Paolino - was so positive. Her thorough, meticulous approach is something we’re incredibly proud of, and it’s wonderful to hear this stood out to you.

We truly appreciate your kind words and the trust you’ve placed in our team.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

What a team 👌🏻

I recently underwent a mastopexy with Dr. Sarakbi I could not be happier with my experience so far. Although I am still in the recovery phase and waiting to see the final results, I already feel confident that I made the right choice.

From start to finish, Dr. Sarakbi and his team have been nothing short of amazing. They were warm, reassuring, and incredibly professional, and I felt supported and well-informed throughout the entire process. Every question and concern was treated with patience and care, which made a huge difference in calming my nerves and helping me feel confident going into surgery.

My recovery so far has been smooth, and I am already so pleased with the early results. I can’t thank Dr. Sarakbi and his wonderful team enough — their expertise and compassion have made this journey such a positive one. I would highly recommend them to anyone considering this procedure.

I also want to give a very special mention to Sarah Khalifa, Surgical Patient Advisor. From first enquiry to post-op recovery, she has been absolutely amazing. Sarah was always there to answer my questions, explain things clearly, and guide me step by step, no matter how big or small the concern was. She checked in with me, reassured me when I was nervous, and made sure I felt fully prepared before surgery and supported afterwards. Her kindness, patience, and genuine care made such a difference to my experience, and I truly can’t thank her enough.

Last but certainly not least both Nurses Vicki and Rachel were both very lovely, very attentive, reassuring and caring towards me at my post-op visits.

Thank you all 🫶🏻

October 22, 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for sharing such a wonderful review. We are delighted to hear how supported and reassured you felt throughout your journey with Mr Sarakbi and the team. It’s fantastic to know your recovery is going smoothly and that Sarah, Vicki, and Rachel were so attentive and caring - we’ll be sure to pass on your kind words.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

The Cadogan clinic is outstanding.

The Cadogan clinic is a wonderful clinic. All the staff are welcoming and caring. They exude professionalism and competence and this is person-centred care at its very best. Thomas Jacques is an outstanding surgeon. Not only is he at the absolute top of his profession, he is also really kind, caring and respectful. He listens with patience and genuine interest in achieving the best outcomes. Facing quite complex septorhinoplasty surgery, Mr Jacques is the very person you want as your surgeon. The nursing staff also deserve special mention. Monika took care of me pre and post-operatively. She was kind and reassuring and helped me get ready for my surgery whilst gently calming my pre-op nerves. She also took care of my needs post-op even to the point of helping with my taxi arrangements. I saw Nurse Vicki for my follow-up appointment 1 week later and again, she was caring, efficient and my splint removal was painless. I had arrived early and Vicki took me in ahead of my appointment time as she didn't want me to wait in a busy waiting room for longer than necessary. She was also so kind at the critical moment I saw the result of my surgery for the first time. This meant such a lot. In summary, I would strongly recommend the Cadogan Clinic to anyone considering medical treatment. Its services and staff are outstanding.

November 4, 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for your kind words and detailed feedback, Sue. We are thrilled to hear that you felt well cared for throughout your journey, from your consultation with Mr Jacques to your surgery and follow-up with Monika and Vicki. It’s wonderful to know that our team made such a positive impact on your experience - we’ll be sure to pass on your comments.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Professional and knowledgeable…

Professional and knowledgeable clinicians, clean settings. Would recommends.

November 8, 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind review, Sophie! We’re so pleased to hear you found our clinicians professional and knowledgeable, and that you were happy with the clinic environment. We truly appreciate your recommendation and look forward to seeing you again.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

The staff were excellent

The staff were excellent , and the doctor was extremely helpful in organising future treatment.

November 6, 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind feedback, Jane! We’re so pleased to hear that our team made a great impression and that your doctor was able to support you with a clear plan for next steps. We really appreciate you taking the time to share your experience and look forward to welcoming you back for your future treatment.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Cadogan Clinic Review

I recently had a procedure at Cadogan Clinic and I cannot fault my experience. The staff — from the receptionists to the nurses and the surgeon — were professional, caring, and thorough - a special mention to Eva who looked after me on the day as well as Vicki who looked after me at my follow up appointment. The clinic itself is discreet and conveniently located, whether you’re travelling by public transport or car. Overall, I had a very positive experience and am very happy with the outcome

October 14, 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for sharing your feedback, Katy! We’re delighted to hear that your experience with us was faultless from start to finish. Your kind words about our reception team, nurses and surgeon are truly appreciated - and we’ll be sure to pass on your special thanks to Iva and Vicki for their excellent care.

It’s wonderful to know you felt well looked after throughout and that you’re pleased with both the process and the results. We really value you taking the time to recommend our clinic and look forward to welcoming you again in the future.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Wonderful treatment with Dr Sadideen as…

Wonderful treatment with Dr Sadideen as always. Great clinic, always so friendly and helpful. I feel in such safe hands here and always have fantastic results.

October 10, 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for your wonderful review, Caroline! We’re delighted to hear that you continue to feel well supported and in safe hands with Mr Sadideen and our team. Knowing you consistently have a positive experience and great results means the world to us.

We truly appreciate you taking the time to share your feedback and look forward to welcoming you back whenever you need us.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Mr Yapa - excellent experience

I consulted with Mr Yapa re potential cosmetic surgery. The Cardigan Clinic were very helpful and very efficient.

Mr Yapa was excellent - he put me at ease, was very knowledgeable and made me feel super confident in a sensitive and thoughtful way forward

October 22, 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for your kind review, Gordon. We’re so pleased to hear that you found our team helpful and efficient, and that Mr Yapa made you feel confident and at ease throughout your consultation.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

I had breast surgery just under two…

I had breast surgery just under two weeks ago and I’m so happy with the result. Dr Chris Davis has done such a good job, he listened to what I wanted throughout and my breast have come out much better than I expected. I would give him more than 5 stars if that was an option. Also all the staff at the hospital were amazing and calmed my extreme anxiety. They made me feel at ease and comfortable throughout.

October 10, 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for your lovely review, Mandy. We’re thrilled to hear how happy you are with your results and that Mr Davis and our team provided such reassuring care throughout your experience. It’s wonderful to know you felt comfortable and supported at every stage.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Great experience

I had a great and calm experience at the Cadogan Clinic for my rhinoplasty with Dr. Prem Randhawa. He really listened to the results I wanted to achieve, and the consultation was realistic and reassuring. He made me feel at ease and answered all my questions thoroughly. My surgery went smoothly, and I highly recommend him.

October 14, 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for your kind feedback. We’re delighted to hear that you had such a calm and positive experience with Mr Randhawa and that you felt well supported throughout your journey. It’s wonderful to know you’re happy with your results and the care you received.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Dr Susan Mayou

Professional reception staff who were friendly and efficient. We saw Dr Mayou who provided excellent advice to tackle the issue. We felt listened to and confident throughout the consultation

October 14, 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for your kind feedback, Shona. We’re delighted to hear that you had such a positive experience with our reception team and with Dr Mayou, and that you felt well listened to and supported throughout your consultation.

Best wishes,
The Cadogan Clinic Team

Rated 1 out of 5 stars

Astonishingly poor service

I am a disabled person, I selected the Cadogan clinic based on their reviews and assurances that I would be safe.
On 6th August 2025, I consented to 360 lipo with fat transfer to buttocks and hip-dips at the Cadogan clinic.
I paid £15,500, let them put me under general anaesthetic, and woke up having being given the wrong surgery.
Mr Tillo injected fat into my upper hips, which was NOT the operation I consented to, and even worse: it was expressly the result I BEGGED to ensure they would avoid. I appreciated this was a potential risk when asking for a fat transfer to my hip *dips*- so I made this crystal clear in writing and verbally during two consultations.
Im devastated this happened, but I was reasonable about it - human beings working on the human body, things wont always go perfectly. I accepted I'd need revision surgery, but I was horrified to be gaslit by Mr Tillo who told me he did not inject fat into my upper hips - despite there being numerous photos of between 2-4 surgical access marks where the fat was injected on each side. It’s completely changed the shape of my torso, and it’s visibly uneven. My tattoos sit differently. One side of my waist is now *considerably* higher than the other, my torso is thicker and the narrowest part of my waist is higher overall. My waist used to start widening below my navel, now it is above it. This is fat augmentation. This is NOT “swelling”.
It has been over 50 working business days since I brought the mistake to the clinic in writing. At this point, I still have no reassurance from them that they'll refund me so I can get this fixed elsewhere. At this late stage, it is now impossible to continue to give the clinic the benefit of the doubt, and its now important to me that potential patients are warned.
I have made it very clear how harmful the mental anguish of this limbo period continues to be, and the absolute disregard for my wellbeing is genuinely disappointing.
This is not the service I expected when I first read their reviews and was repeatedly reassured by them, before they had my money.
I would have used a Northern-based clinic for half the price if I thought this was the surgical result or the aftercare that I might receive.

August 6, 2025
Unprompted review
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Reply from Cadogan Clinic

We’re sorry to hear that you’re unhappy with your experience, and we completely understand how personal and emotional the outcome of any surgery can feel.

However, we want to be clear that we take every concern seriously and have a thorough, formal review process in place for any complaint. Your case is being managed through that process, and it would not be appropriate to comment publicly while it is ongoing.

We have already been in direct contact with you and remain committed to resolving matters properly through the established clinical and governance channels.

Cadogan Clinic is a CQC-regulated hospital, and we hold ourselves and our consultants to the highest standards of safety, ethics and professionalism. We encourage any patient with concerns to engage with our Patient Care team directly so that a full and fair review can be completed.

Our Patient Relations team can be reached at feedback@cadoganclinic.com

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

As always a courteous and professional…

As always a courteous and professional clinic that is well run

October 10, 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind words, Angus. We’re delighted to hear that you consistently find the Cadogan Clinic courteous, professional, and well run. Your continued trust and feedback mean a lot to us.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Mole removal

Received highly skilled and compassionate care from Dr Paolino, ably supported by the team at Cadogan Clinic.

October 13, 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind feedback! We’re so pleased to hear that you received such skilled and compassionate care from Dr Paolino and the team. Your recommendation means a great deal to us.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

To all the staff who took care of me

To all the staff who took care of me, from the reception staff to the discharge team and everyone in between. Thank you all so much for looking after me so well. My decision to have breast augmentation was carefully considered over many years. I stumbled upon Cadogan clinic on line and very quickly got drawn in. The practice seemed very gentle and genuine, even though it was virtually - so to speak. Before I knew it Daria was assigned to me. She was superb in her responses even when my questions, may have been somewhat demanding at times. Thank you Daria for your patience and understanding. Daria recommend Mr Sarakbi, and it seems he was the perfect surgeon for me. This is my first cosmetic procedure and although I don’t have another experience to compare it to I would rate Mr Sarakbi 10/10. I felt completely safe and secure in his hands. Thank you Mr Sarakbi, for your expertise and professional charm.

September 2, 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for taking the time to share your kind review, Sally. We’re delighted to hear that your experience at the Cadogan Clinic was such a positive one and that you felt so well cared for throughout your journey. It’s wonderful to know that Daria and Mr Sarakbi provided such attentive support and reassurance, and we’ll be sure to pass along your lovely words to them both.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

My dermatologist was Dr Alexandra…

My dermatologist was Dr Alexandra Paolino.I feel that the Dr covered everything, In her examination and very detailed with her explanation regarding my condition. This put me at ease straight away as this was the first time I'd met her.! I've been to the clinic before over a year ago, hence my return. I could go local to where I live (Essex) but once you get the trust of a clinic its best to stick with them. It's not cheap but I'm guessing you get what you pay for. Also a quick service( NHS too slow) I'd highly recommend a visit if your needing the services of Cadogan Clinic.

October 6, 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for taking the time to share your thoughtful feedback, Michelle. We’re delighted to hear that Dr Paolino made you feel at ease and that you found her examination and explanations so thorough. It’s always wonderful to know that our patients choose to return because they trust the care and service we provide. We truly appreciate your kind recommendation and continued confidence in the Cadogan Clinic.

Best wishes,
The Cadogan Clinic Team

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