Cadogan Clinic Reviews 1,613

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 242 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and attentiveness, making every interaction pleasant and reassuring. The service is frequently highlighted as excellent, with many people appreciating the smooth and efficient processes, from initial consultations to aftercare. Reviewers are particularly impressed with the quality of the treatments and the positive results achieved. However, some customers also noted issues with communication regarding medical advice and a lack of accountability when problems arose, specifically mentioning instances where customers experienced issues during procedures and felt that their concerns were not adequately addressed.

What people talk about most

Staff

Customers had overwhelmingly positive experiences with staff. Reviewers consistently praised the kindness,... See more

Service

People report positive experiences with service. Many customers praise the professionalism, expertise, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the staff... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently report an impressive, easy,... See more

Quality

Clients share positive opinions on quality. Many reviewers are delighted with the treatment and results,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spent some time checking via the internet as to the best surgeon for this treatment in the UK and Miss Hawkes name came up frequently.Very personable,professional and experienced- she does 6-7 of t... See more

Company replied

Rated 5 out of 5 stars

5* so far from me :) Everything has been easy and smooth sailing! They’ve been amazing at communication, spot on with helping answering all my questions. They back to you very quick and ar... See more

Company replied

Rated 5 out of 5 stars

My nurse Vicki was fabulous; on time and just lovely. I have been impressed with the experience beginning to end . My surgeon Will Sarakbi , the whole team were brilliant. The result better than ever... See more

Company replied

Rated 5 out of 5 stars

The reception staff were helpful, kind and friendly. Dr Eleni Anthony who attended to me was very professional. She allowed me to explain my situation with patience, no interruptions and show... See more

Company replied


Company details

  1. Plastic Surgery Clinic
  2. Cosmetics Industry
  3. Dermatologist
  4. Private Hospital
  5. Skin Care Clinic
  6. Surgical Center

Written by the company

The Cadogan Clinic is an award winning private, CQC-regulated cosmetic surgery and dermatology hospital located in Chelsea, London. Founded in 2004 by Mr. Bryan Mayou, the consultant plastic surgeon who pioneered liposuction in the UK, the Clinic serves over 30,000 patients annually as a multidisciplinary centre of excellence for plastic surgery, aesthetic medicine, and skin cancer treatment. Operating from its flagship facility at Sloane Street, the clinic is recognised for its faculty of over 100 GMC-registered consultants and its pioneering role in day-case surgical safety and innovation. The Cadogan Clinic’s leadership is rated ‘Outstanding’ by the CQC, and 100% of our surgical patients would recommend Cadogan Clinic to their family and friends.

Written by the company

Patient First
- Above all else, we put the patient first. - Our staff are passionate about providing world-class patient care. - Our communication is approachable, impartial and honest, so that our patients are informed and reassured. - We only offer day surgery, reducing the impact on our patients’ lives. - Medically, we are able to answer patients needs in a variety of different ways, surgical and non-surgical, according to patient preference and best practice. - Our patients are given options. They have choice.
Pioneering practice
- We practice at the vanguard of clinical medicine. - Our consultants are meticulous about technical approach and methodology. We’re dedicated to and focused on what we do. Ours is a centre for serious medicine. - We constantly challenge the status quo. We’re thought leaders within our industry, releasing regular papers on the refinement and advancement of techniques and treatments. - We foster a collegiate atmosphere at the clinic, supporting an environment of knowledge sharing and collaboration between our consultants.
Exceptional Professionals
- Our clinic is only as strong as the people who work in it. - From our experienced nursing and management team to the very best surgeons, our people are the embodiment of our outstanding reputation. - Our specialists are recognised and respected within the industry as leading experts across a broad range of medical fields and disciplines. - We’re rigorous with screening and staff selection. We only invite proven, talented consultants to practice at our clinic. - We celebrate enquiring minds and educated hands.
Always independent
- Ours is an independently owned and run clinic, built from the ground up on the guiding principles and passion of our founders. - We believe that private practice delivers the highest quality procedures, and a better patient experience. - With greater control and autonomy, we are able to operate with more safeguards, state-of-the-art facilities and higher expectations than the public sector. - Our size and set-up allow us to be nimble and responsive.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

A smooth, safe, great experience

My experience of this clinic was fantastic. Everyone was lovely – the nurses, the admin team, my anaesthetist, and of course my surgeon Ioannis. The information was clear, and when I had questions or needed help, people were fast & friendly in responding and finding a solution for me.

The procedure itself went SO smoothly – the clinic made my visit so calm, it was less stressful than some regular trips to the doctors! I’m so happy with the results, and my recovery was far, far smoother and easier than what I’d read from others online. This is also such a trans-friendly space: I felt safe, understood, and in very safe hands.

August 9, 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for sharing your wonderful feedback. We’re so pleased to hear that your experience with Mr Ntanos and the wider Cadogan Clinic team was calm, supportive, and positive from start to finish. It’s great to know you felt safe, well cared for, and happy with your results. Your kind words mean a lot to the whole team.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

A very smooth and pleasant experience…

A very smooth and pleasant experience overall--from booking through the procedures to the aftercare.

October 3, 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind words, Pavol. We’re so pleased to hear that your experience with us — from booking to aftercare — was smooth and positive.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Consultant was brilliant

Consultant was brilliant, friendly and frank - I really appreciated it.

October 1, 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind feedback. We're so pleased to hear that you had such a positive experience with your consultant and appreciated their friendly and honest approach. We'll be sure to share your comments with the team.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Seen by Rachel, great service, no complaints

I was seen by Rachel. She was kind and professional, and answered all my questions thoroughly. I have no complaints.

September 29, 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for taking the time to share your feedback. We’re delighted to hear that Rachel provided such kind and professional care, and that all your questions were answered thoroughly. We’ll be sure to share your kind words with her and the team.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Dr Ayoubi explained things to me very…

Dr Ayoubi explained things to me very well and was very honest in his approach. There was a chaperone present as well to make me feel comfortable which was much appreciated. Overall, I’ll rate my consultation a 5/5

September 11, 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for your lovely feedback, Vanessa. We’re so pleased to hear that Mr. Ayoubi explained everything clearly and that you felt comfortable and supported throughout your consultation. We’ll be sure to pass along your kind words, and we really appreciate your 5/5 rating.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

The Cadogan Clinic is excellent.

I have been a patient of the Cadogan Clinic for five years, I consult with Dr Nisith Sheth who I find to be an excellent Physician and Mohs surgeon, he is friendly and caring. I have had surgery on three occasions with good results and very minimal scaring.

September 26, 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for sharing your feedback, Marilyn. We’re delighted to hear that your experiences with Dr. Sheth over the past five years have been so positive. It’s wonderful to know that his care, expertise, and attention to detail have left you happy with your results. We truly appreciate your continued trust and recommendation.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Exceptional experience

I had an exceptional experience with Dr. Lara de Luca , who performed my surgery with the utmost care and professionalism. From our first consultation, she took the time to thoroughly explain the procedure, with patience and clarity. She also put me at ease during a stressful time, Dr. Lara was attentive, checking in regularly before and after the surgery to ensure I was comfortable and informed. I highly recommend Dr. Lara to anyone seeking a skilled and caring surgeon.

September 9, 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for sharing your feedback. We’re delighted to hear that Dr. Lara de Luca provided such thorough, attentive, and professional care throughout your journey. It’s wonderful to know that her support helped put you at ease and made your experience so positive. We truly appreciate your recommendation.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Both Dr Mayou and Zoe were caring

Both Dr Mayou and Zoe were caring, professional and put me at my ease.

September 17, 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind feedback. We’re delighted to hear that Dr. Mayou and Zoe made you feel comfortable and supported during your visit. We’ll be sure to pass on your lovely words to them.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

I have to honestly say that Dr Nisith…

I have to honestly say that Dr Nisith Sheth is truly a gifted consultant with excellent surgical skills in the United Kingdom. Above all this he’s a kind and empathetic human being and puts you at ease straight away with his reassuring tone of voice. He doesn’t rush you and had all the time to listen to my concerns and answered the questions in a calm and reassuring manner. It’s very rare to find a dermatologist who is also a surgeon and Dr Sheth ticks all the boxes. Cadogan clinic is extremely lucky to have a genius like Dr Sheth working in their establishment- truly world class. My nurse was excellent too who had excellent communication skills whilst at the same time being empathetic and patient with answering all my questions.

August 22, 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for your wonderful feedback, Gabriela. We are thrilled to hear about your experience with Dr. Sheth and your nurse. Dr. Sheth’s combination of skill, expertise, and genuine compassion is something we are very proud of, and we’re delighted this shone through during your care. Your kind words will be shared with him and the team, who will be so pleased to know the difference they made.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Dr Sheth was exceptional

Dr Sheth was exceptional. Very caring and informative. He took a biopsy and identified my problem, was reassuring and gave me a plan of action and his mobile number if I had any queries. Highly recommended

September 5, 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind feedback, Vivienne. We’re so pleased to hear that Dr Sheth provided such caring, informative, and reassuring support during your visit. It’s wonderful to know you felt well looked after and confident moving forward with a clear plan of action. We truly appreciate your recommendation.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

MOHS Surgery

I attended The Cadogan Clinic in Sloane Square recently, for MOHS eye surgery, to remove a Basal Cell Carcinoma from the lower eyelid.

I highly recommend the Clinic and Dr Nisith Sheth, the Dermatological Surgeon who carried out the procedure. He explained everything in detail, and made me feel calm & reassured about the whole process. Dr Sheth is an excellent and highly skilled surgeon. I am very pleased with the result.

September 5, 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for sharing your experience, Keith. We’re so pleased to hear that you felt calm and reassured throughout your procedure with Dr Sheth, and that his clear explanations and expertise helped put you at ease. It’s wonderful to know you are pleased with your results, and we truly appreciate your recommendation.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Always want to come back for more!

Always want to come back for more!

September 17, 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for your lovely feedback, Martin! We’re so pleased to hear that you enjoy your experiences with us and look forward to welcoming you back again.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

The Cadogan Clinic

My first time attending at the clinic for an initial consultation, with Miss Berridge. From first point of contact to arrange the consultation, and through a quick preliminary health check post consultation, the service received by all the staff at the clinic was exemplary.  Accessing and utilising, all of the online parts of booking a date that suited my schedule was nice and straightforward.  Excellent contact from and by the Cadogan patient liason team was prompt and professional, yet also friendly and welcoming. They're also accessible and happy to help with any queries you may have at anytime pre and post consultation.  A positive experience indeed and looking forward to my next appointment.

July 29, 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for sharing such thoughtful feedback about your first visit, Tasha. We’re delighted to hear that your consultation with Miss Berridge, along with the support from our wider team, left such a positive impression. It’s great to know that you found the booking process smooth and the patient liaison team both professional and welcoming.

We’re so pleased your first experience with us has been so positive and look forward to welcoming you back for your next appointment.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Dr Anton

Stress free, welcoming and calm environment. Fantastic staff in reception. Dr Anton is incredible, knowledgeable and understanding.

September 13, 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind feedback. We’re delighted to hear that you felt so comfortable and supported during your visit, and that our reception team helped create a welcoming environment. It’s wonderful to know that Dr Anton’s knowledge, understanding, and care made such a positive impression.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Lipoma Removal from Forehead

Thank you. It was a great experience even with my nerves of having a procedure to remove a lipoma from my face while I was still awake. Everyone made me feel completely at ease. The admin / support staff on reception were laughing and having fun at work. For me It’s just so good and so refreshing to see people at work enjoying themselves. This reflects positively on the manager above them due to their leadership style. The nurses were great and all made me feel very much at ease. The surgeon and his immediate assistant were great. He has a fantastic bedside manner about himself which made me feel so relaxed. His immediate assistant made me really feel very at ease, by again being happy, joking with me, and being very jovial and above all just being herself. The nurses helping the surgeons with the procedure were great too. All seemed at ease, very happy and very professional. I very much appreciate you all for all your work helping me with my procedure. You all did your bit to ease my nerves and for that I am eternally grateful to you all. The nurse that removed my stitches a week later was fantastic also.

September 4, 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for sharing such a detailed and thoughtful review, Kevin. We’re delighted to hear that, despite your nerves, you felt completely at ease throughout your procedure. It’s wonderful to know that from reception to the surgical team, everyone contributed to making your experience calm, professional, and supportive.

We’ll be sure to share your kind words with the nurses and the surgical team, including the nurse who removed your stitches. Your feedback is greatly appreciated and means a lot to the entire team.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Excellent service

I needed urgent advice regarding a skin complaint. The clinic arranged an appointment with Dr Paolino quickly and she was excellent; clearly well informed, with a very professional manner, and a good communicator. As a retired physician I recognise good clinical practice and Dr Paolino certainly demonstrated this in our interaction. Highly recommend both her and the Clinic.

September 8, 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind feedback. We’re delighted to hear that Dr Paolino was able to provide you with prompt, professional, and thorough care. It’s wonderful to know that her expertise and communication gave you confidence, and we truly appreciate your recommendation of both Dr Paolino and the Cadogan Clinic.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Another perfectly completed surgery by…

Another perfectly completed surgery by Dr Atherton. From start to finish. And many thanks to Carolinn Frisk (PA) who made the process so easy and successful. And for always being available for us. Highly recommended.

August 28, 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind words, Jale. We’re so pleased to hear that you had another positive experience with Mr Atherton and the team, and we truly appreciate your recommendation.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

I can’t recommend Cadogan Clinic highly…

I can’t recommend Cadogan Clinic highly enough. From start to finish, the care I received was exceptional. Carolinn was incredible throughout my journey, always professional, reassuring, and genuinely compassionate. I came into this process feeling very nervous, but her support made all the difference.
On the day of my surgery, the nursing team were absolutely wonderful. Their warmth and attentiveness made me feel safe and truly cared for, which meant the world to me as someone who struggles with anxiety.
Professor Miranda has been outstanding throughout the entire process. He answered all my questions with patience and clarity, giving me complete confidence that I was in expert hands.
I’m over the moon with my results, they’ve truly been life-changing!

August 30, 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for sharing such wonderful feedback, Melanie. We are delighted to hear that your experience at the Cadogan Clinic was so positive and that you felt supported and cared for throughout your journey. It’s especially lovely to hear how much of a difference Carolinn and the nursing team made to your experience, and we’ll be sure to share your kind words with them.

We’re thrilled that Professor Miranda was able to provide the reassurance and clarity you needed, and even more delighted that you are over the moon with your life-changing results.

Best wishes,
The Cadogan Clinic Team

Rated 2 out of 5 stars

Aftercare not good

The surgery itself went ok but the aftercare wasn’t good. Every time I called to ask a question I got told to call the surgeon and then the surgeon would tell me I should ask the Cadogan clinic as his line was emergency only. He even told me off for asking making out I’d called too much when I’d literally texted twice.

I got a seroma and went in to have it drained and was made to feel like it was my fault somehow and that I was wasting their time.

I also went for a one week review and the nurse I got must have been new. She had no idea of the answers to any questions I asked at all.

Many of my friends had their surgeries in other countries and I paid 5x more because I thought the aftercare would be better. Theirs was far superior. They even got calls checking on them - I never received a single call and was basically told I could leave 3 hours after surgery and that was that. I was on my own.

I won’t be using them for my next surgery. I’m happy with my abdominoplasty itself but having sub par aftercare made it too stressful.

January 9, 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for taking the time to share your feedback, Lisa. We are very sorry to hear that your aftercare experience did not meet your expectations. We understand how important it is to feel fully supported throughout your recovery, and we regret that on this occasion we appear to have fallen short.

We would be grateful if you could get in touch with us directly by emailing feedback@cadoganclinic.com
or calling us on 0207 901 8500 so that a member of our management team can review your case and address your concerns fully.

Your comments are extremely valuable to us, and we would welcome the opportunity to investigate further and ensure improvements are made where needed.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

10/10, Truly outstanding.

I had a Periareolar Mastectomy with Dr Giuseppe Di Taranto in June. The whole team was very kind and compassionate, and made sure I felt comfortable and in control every step of the way.

My post op check ups were with a nurse named Rachel. She was so welcoming and down to earth, and she made me feel at ease as soon as she came to the waiting room to call me up for my appointment. She walked me through everything before she did it and checked that I was comfortable before and after each step. If you can reward her, please do, she is absolutely amazing.

Big thanks to Dr Giuseppe Di Taranto, Rachel, and the rest of the team involved in my care. It is clear that you are all very passionate about your work. Thank you for making this whole experience so easy and not stressful. You are all awesome!

June 2, 2025
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you for sharing your kind words, Max. We’re so pleased to hear that your experience with Mr Di Taranto and the team was filled with compassion and care. It’s wonderful to know that Rachel, in particular, made you feel so comfortable and supported throughout your post-op check ups – we’ll be sure to share your lovely feedback with her.

We’re delighted that you felt at ease and in control at every stage, and we truly appreciate your recognition of the whole team’s dedication.

Best wishes,
The Cadogan Clinic Team

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