Had an absolutely fantastic experience with this company. when I needed to raise some money to get my car back that was being held with another company they went above and beyond in order to secure t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Paul booth was amazing and so was Carl Dixon . They both were very quick and efficient got my money in under 24 hours literally the same day - everything was fantastic - came to see the car very quick... See more
Every step of the way, they were so helpful and 100% transparent. Hollie, my accounts manager, took it upon herself to ensure at any given time, she would explain or assist in every way possible. With... See more
Great company. Speedy decisions. Work quickly to ensure you get your car. Very professional, especially Paul. Paperwork side quick and easy too. Money transferred quickly. All smooth and efficient. Gr... See more
Company details
Information provided by various external sources
Car Cash Point is authorised and regulated by the Financial Conduct Authority for the conduct of consumer credit and a proud member of the Consumer Credit Trade Association and therefore is fully compliant with its 'Code of Practice'. We are committed to ethical and responsible lending and to providing the highest levels of professional customer service. We are also the proud winners of the Best Customer Focus awards at the UK Best Business Awards.
Car Cash Point - Instant loans for car owners
Written by the company
- The UK's favourite logbook lender
Contact info
United Kingdom
- carcashpoint.co.uk
4.3
Excellent
3K reviews
Replied to 11% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff extremely helpful and nice prompt…
Staff extremely helpful and nice prompt service would reccomend to anyone
July 4, 2023
Unprompted review
Exceptional Service Hollie
I delt with Hollie from Car Cash Point todayand I must just say what a pleasure it was. She was helpful, knowledgeable and extremely friendly , she really made the experience pain free and easy. Hollie went as far as to help me with getting a refund sorted out as I over paid , truly refreshing to have such a great service delivered to me. I highly recommend asking for her by name if you deal with Car Cash Point. Thank you Hollie once again for your incredible service!!
June 26, 2023
Unprompted review
It was really easy to use quick and…
It was really easy to use quick and simple
June 22, 2023
Unprompted review
Staff go above and beyond to help
Staff go above and beyond to help, have used this company years ago and have gone back to them first. Loan sorted in 24hrs of initial call.
June 20, 2023
Unprompted review
Very friendly staff
Very friendly staff. Fast snd efficient service. Quick and reliable payment
June 15, 2023
Unprompted review
Amazing!
Truly cannot believe the level of service and efficiency from these guys everybody is friendly and approachable I was dealt with promptly and after a history of poor credit I was astounded to get the help I need! Special thanks to hollie and Chris
June 14, 2023
Unprompted review
Loan Quote
Quoted me 12 month loan £1500.00 It would have cost me more then the loan amount in interest.
June 9, 2023
Unprompted review
Great service
So happy that I chose Car Cash Point.The team is brilliant and very helpful.
May 1, 2023
Unprompted review
The Ronseal of the collection profession
I just don't get some of the negative reviews! Their collection team has always been exceptional, highly professional and I always receive a prompt response. They are a pleasure to speak with, especially Hollie, who takes her time to explain everything clearly. They are , they do exactly as they say on the tin (over the phone). I cannot fault them and highly recommend.
June 1, 2023
Unprompted review
Great service
Andrew was so helpful and understanding, a real lifesaver. Great staff
June 9, 2023
Unprompted review
Lovely experience!
Very happy I chose Car Cash Point. The whole team were really helpful and understanding when I had a few financial issues. I would use them again if needed.
Thank you for all your help, really appreciate it!!
June 5, 2023
Unprompted review
Carcashpoint are easy to deal with
Carcashpoint are easy to deal with. I found Hollie in the Office to be extremely helpful. I would recommend their service. Thanks Again.
June 9, 2023
Unprompted review
My third time using Car Cash Point and…
My third time using Car Cash Point and once again the service from start to finish was excellent. Have used other logbook loan companies in the past but would always recommend this one
June 1, 2023
Unprompted review
Easy and helpful
May 16, 2023
Unprompted review
Stay clear
Initially I would have recommended this company but in recent months as soon as times have got tough their customer service has got awful. Making threats and being patronising. Lying about sending out communication. AVIOD at all costs
June 6, 2023
Unprompted review
Reply from Carcashpoint
Hi Lindsay
We are very sorry that you are not satisfied with the service you have received recently, a member of our team will contact you offline to assist you or alternatively please contact us anytime so that we may help reach a satisfactory outcome.
Car Car Cash Point
AVOID !! At all costs you have been warned
Any review you see here that is above 1 star?.. is a lie! This is the worst loan company you can EVER use! Do NOT use them! Extortionate rates that are hidden until it’s too late… use at your own RISK. They responded by saying “ my third loan “ which is outrageous! I repeat use at your own risk.. you have been warned
May 14, 2023
Unprompted review
Reply from Carcashpoint
Hi Stephen
We are sorry that you were not satisfied with your third loan with us. As you are aware we are fully regulated by the FCA (9 years), our rates are as advertised and there are absolutely no hidden fees. We are also extremely proud of our 96% 5&4 star reviews.
Please let us know if we can be of any further assistance.
Car Cash Point
Highly recommend
Hollie in the office was amazing and very helpful.
Omar who came out to sign paper was very knowledgeable and friendly
Overall great experience
May 9, 2023
Unprompted review
Excellent service
Excellent service. Friendly and superbly supportive when I faced difficulties during Covid. Special mention goes to Hollie who was brilliant. Overall a really great experience. Long May the company continue their excellent service.
May 5, 2023
Unprompted review
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