Carcashpoint Reviews 2,948

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and efficient. The service provided is frequently highlighted as excellent, with many people appreciating the quick and transparent process, especially regarding payment transfers. Reviewers also commend the exceptional customer service, noting the team's understanding and willingness to assist throughout the entire process. However, some people were dissatisfied with the customer service, mentioning rude interactions and a lack of helpfulness when issues arose. A few other people also felt that the payment structure was unclear, leading to situations where they ended up paying back more than the initial borrowed amount.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers highlighting the helpfulness and... See more

Service

Consumers find service to be positive, highlighting its quickness, efficiency, and helpfulness. Many... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the helpfulness and... See more

Payment

Customers consistently note positive experiences with payment. Many reviewers highlight the speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had an absolutely fantastic experience with this company. when I needed to raise some money to get my car back that was being held with another company they went above and beyond in order to secure t... See more

Rated 5 out of 5 stars

Paul booth was amazing and so was Carl Dixon . They both were very quick and efficient got my money in under 24 hours literally the same day - everything was fantastic - came to see the car very quick... See more

Rated 5 out of 5 stars

Every step of the way, they were so helpful and 100% transparent. Hollie, my accounts manager, took it upon herself to ensure at any given time, she would explain or assist in every way possible. With... See more

Rated 5 out of 5 stars

Great company. Speedy decisions. Work quickly to ensure you get your car. Very professional, especially Paul. Paperwork side quick and easy too. Money transferred quickly. All smooth and efficient. Gr... See more


Company details

  1. Car Finance and Loan Company
  2. Non-Bank Financial Service

Information provided by various external sources

Car Cash Point is authorised and regulated by the Financial Conduct Authority for the conduct of consumer credit and a proud member of the Consumer Credit Trade Association and therefore is fully compliant with its 'Code of Practice'. We are committed to ethical and responsible lending and to providing the highest levels of professional customer service. We are also the proud winners of the Best Customer Focus awards at the UK Best Business Awards.

Car Cash Point - Instant loans for car owners

Written by the company

The UK's favourite logbook lender

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Replied to 11% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Ella is absolutely fantastic and so…

Ella is absolutely fantastic and so knowledgeable in what she does. She really knows what she’s talking about it and sorted out all my issues without any hassle. Thanks Elz. Keep up the great work. A****** all the way.

December 17, 2021
Unprompted review
Rated 5 out of 5 stars

Very happy with the service I have…

Very happy with the service I have received from Car cashpoint. The staff are all extremely present during the process and during the time that I had the loan. Elena in particular was extremely helpful. I will definitely use them again and recommend to anyone looking for the same service.

December 13, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish with open and honest team. Contract is simple and payment terms easy to follow. I will use carcashpoint again when required in the future.
Thank you for helping me when i needed it.
Bimal

December 13, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company, sign up for the loan was so easy, thanks to the amazing team. They were extra helpful and informative! Highly recommend!

December 13, 2021
Unprompted review
Rated 5 out of 5 stars

World class service from Elz

I spoke to the lovely Elz who helped me find the right loan for me. Coming up to Christmas I was worried and anxious and she put me at ease and got me an affordable loan. Thank you so much! I highly recommend Carcashpoint.

December 5, 2021
Unprompted review
Rated 5 out of 5 stars

A breath of fresh air..

A breath of fresh air... so easy and straight forward to deal with. I was in complete control with how much and over what period. Such peace of mind to know that I could clear it off without penalty. Very pleased!!

December 2, 2021
Unprompted review

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