CW Outlet & Supplies Reviews 155

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 148 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that compatible toners and inks perform just as well as original brands at a significantly lower cost. Many appreciate the excellent prices, often finding them much cheaper than other retailers, and the quick, well-packed delivery service. The ordering process, whether by phone or through the new website, is frequently described as easy and efficient. However, some people were dissatisfied with certain aspects. A few encountered issues with cartridges not fitting or working in their printers, leading to error messages or poor print quality. There were also isolated incidents of incorrect orders being sent, or packaging being damaged, resulting in leaked ink. Additionally, some customers noted that while initial prices were great, subsequent reorders showed a significant price increase, making them less competitive.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the quality and reliability of the... See more

Delivery service

Consumers find delivery service to be positive. Many reviewers praise the fast and speedy delivery, with some... See more

Price

Users describe positive interactions with price, often finding them reasonable and significantly cheaper than... See more

Order

Reviewers highlight positive aspects of order. Customers frequently praise the ease and straightforwardness... See more

Quality

Reviewers mention positive feedback about quality. Many customers are satisfied with the print quality,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cartridge World is super easy to use and navigate. The website made it easy to identify my printer type and compatible toner types. The prices beat the box stores and manufactures quite significantl... See more

Company replied

Rated 5 out of 5 stars

I had been receiving Cartridge World Online e-mails -- noting that I would be neediing more CW. I explained that I don't print as much as I use to, and already have two unused Cartridges. I do a... See more

Company replied

Rated 5 out of 5 stars

Happened upon Cartridge World after a Google search when my local vendor retired and they have been FANTASTIC! Our supplies are always shipped quickly with everything well-packed to avoid any damage i... See more

Company replied

Rated 5 out of 5 stars

I've used Cartridge World for years and was sorry their two physical stores closed several years ago. Since then, I've ordered over the phone without any problems. Recently, the new website orderin... See more

Company replied


Company details

  1. Toner Cartridge Supplier

About CW Outlet & Supplies

Written by the company

About CW Outlet & Supplies

Welcome to the official Trustpilot page for CW Outlet & Supplies! We believe that high-quality printing for your home or office should be affordable, reliable, and sustainable. For years, customers have been frustrated by the high cost of original brand name (OEM) printer cartridges. Our mission is to provide a smarter alternative without compromising on quality.

As the official online store for CW Outlet & Supplies, we bring decades of expertise right to your doorstep. We specialize in providing premium-quality, eco-friendly remanufactured and compatible ink and toner cartridges for all major printer brands, including HP, Brother, Canon, Epson, Dell, and more.

Our Commitment to You:

  • Uncompromising Quality: Each of our cartridges undergoes a rigorous testing process to ensure it meets or exceeds OEM specifications. You can expect sharp, clear text and vibrant, true-to-life colors from the first page to the last.
  • Exceptional Value: Why pay more? With our cartridges, you can achieve significant savings compared to the big brand names, allowing you to print freely without worrying about the cost.
  • Eco-Friendly Printing: We are proud to be part of a circular economy. By choosing our remanufactured cartridges, you are helping to reduce landfill waste and conserve natural resources, making a positive impact on the environment with every page you print.
  • 100% Satisfaction Guarantee: Your confidence is our top priority. All our products are backed by a 100% satisfaction guarantee. Our dedicated, US-based customer service team is always ready to assist with any questions or support you may need.

Your Feedback Matters

We are on Trustpilot because we are committed to transparency and building a community of satisfied customers. Your honest review helps us continuously improve our products and services, and it gives other shoppers the confidence to make an informed decision. Please share your experience with our products, shipping, and customer service.

Thank you for choosing CW Outlet & Supplies. We look forward to powering your printing needs!

Our Shipping Promise

Fast Shipping & Your Satisfaction, Guaranteed

We are committed to: Speedy Dispatch: All in-stock orders are processed and shipped from our US-based facilities, typically within one business day. Free, Fast Shipping: Enjoy FREE standard shipping on every order over $50. We partner with reliable carriers to ensure your package arrives safely and on time. Real-Time Tracking: The moment your order is on its way, we'll email you a tracking number so you can follow your delivery every step of the journey. Our goal is a seamless and worry-free delivery experience. If you ever have a question about your shipment, our dedicated customer service team is here to help.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

155 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Price

Price, ease of ordering, delivery was as stated.

May 20, 2026
Unprompted review
 CW Outlet & Supplies logo

Reply from CW Outlet & Supplies

Thank you, Melvin!

Rated 5 out of 5 stars

It turns out that the replacement of…

It turns out that the replacement of the ink cartridges I received and how it looked when I printed was excellent.

May 13, 2026
Unprompted review
 CW Outlet & Supplies logo

Reply from CW Outlet & Supplies

Hi Joan!

"Excellent" is music to our ears! We are so glad your replacement cartridges were easy to install and are printing beautifully. There is nothing we love more than helping our customers get top-tier results.

Happy Printing,

The Team at Cartridge World

Rated 4 out of 5 stars

Good price, one small issue

Good price. Bought 3 toners. And an easy to use web site for creating the order. My one nit pick is that when my toner cartridges arrived there were no return labels to recycle them. I'm not sure what to do when my 1st toner needs to be replaced.

April 27, 2026
 CW Outlet & Supplies logo

Reply from CW Outlet & Supplies

Hi Doug,

Thank you for the great feedback on our pricing and website! We love making the ordering process easy for you.

I have just emailed you the prepaid shipping labels. You can simply print them out and stick them on the box whenever you're ready. Thank you for doing your part for the environment!

Best regards,
The Cartridge World Team

Rated 5 out of 5 stars

Absolutely Awesome.

I am pleased to say I was happy to see how quickly the ink was delivered.

April 24, 2026
 CW Outlet & Supplies logo

Reply from CW Outlet & Supplies

Hi Sue,

We think you are absolutely awesome, too! Thank you for the fantastic review.

We know that when you are running low on ink, you usually need it right away. We are thrilled to hear that our fast delivery hit the mark and got you exactly what you needed, right when you needed it!

Best regards,
The Cartridge World Team

Rated 5 out of 5 stars

speed of delivery

I received my toner order is just a few days. Very fast service. I appreciate the return address label that makes it easy for me to recycle the used toner cartridge.

April 24, 2026
Unprompted review
 CW Outlet & Supplies logo

Reply from CW Outlet & Supplies

Dear Sue,

Thank you for sharing your experience. We are pleased to hear that you enjoyed our fast delivery and found our cartridge recycling program convenient. We appreciate your business and your commitment to recycling. We look forward to serving you again.

Sincerely,
The Cartridge World Team

Rated 4 out of 5 stars

Would be 4 stars if PayPal didn't hang

The first time I tried to place this order, PayPal hung AFTER the hold on my account went through, and I hat to initiate a chat with customer service. Eventually the hold came off and I was able to order it again.

So perhaps on a timeout you should send PayPal a cancel request so the card hold comes off.

April 24, 2026
Unprompted review
 CW Outlet & Supplies logo

Reply from CW Outlet & Supplies

Hi Christine,

Thank you for your review and for your incredible patience. We know how aggravating it is when payment gateways glitch, especially when it results in a temporary hold on your funds.

We are so grateful that you took the time to work with our customer service team and place your order again. We are actively looking into this PayPal timeout issue to ensure a smoother checkout experience moving forward.

Cheers,
The Cartridge World Team

Rated 5 out of 5 stars

They are always proactive about…

They are always proactive about checking in and making sure I have enough ink for my printer. I had a leaking cartridge once and they sent me a replacement immediately. Prices are reasonable. Very satisfied. Thank you!

April 24, 2026
Unprompted review
 CW Outlet & Supplies logo

Reply from CW Outlet & Supplies

Hi Alexia,

Thanks for the awesome shout-out! We love being the team that checks in so you don't have to. We’re sorry again about that messy cartridge, but we’re so glad we could get the replacement out to you immediately.

Providing a reliable product at a reasonable price is our goal every single day. Thanks for choosing Cartridge World!

Happy Printing,
The Team at Cartridge World

Rated 5 out of 5 stars

A+ for Cartridge World

Cartridge World is super easy to use and navigate. The website made it easy to identify my printer type and compatible toner types. The prices beat the box stores and manufactures quite significantly. Plus customer service is accessible. Carolyn picked the phone right up when I called and showed me everything I needed to know. Definitely recommend.

April 23, 2026
Unprompted review
 CW Outlet & Supplies logo

Reply from CW Outlet & Supplies

Hi Evan,

Thank you for the high praise! Our goal is to provide a superior alternative to big-box retailers by combining competitive pricing with personalized service.

It’s wonderful to know that our printer identification tools worked well for you and that our team provided the accessible support we strive for every day. We truly appreciate the recommendation and are proud to be your new go-to for printing supplies.

Sincerely,
The Cartridge World Team

Rated 5 out of 5 stars

The wrong cartridges were sent, but . . .

The wrong cartridges were sent, but Cartridge World gave me a refund without having to fight for it. I appreciate good customer service. Thank you, Cartridge World!

April 3, 2026
 CW Outlet & Supplies logo

Reply from CW Outlet & Supplies

Hi Janis,

Thank you for your feedback. While we strive for 100% accuracy on every shipment, we know that how a company handles a mistake is the true test of their service.

We are pleased to hear that you appreciated our no-hassle refund process. Providing a stress-free experience—from purchase to potential returns—is a core part of our mission. Thank you for recognizing our efforts and for your kind words!

Sincerely,
The Cartridge World Team

Rated 5 out of 5 stars

I ordered a black ink and colored ink…

I ordered a black ink and colored ink cartridge. Much cheaper than any place else. After installing them, I printed several pages and they worked just as well as the expensive ones. I would highly recommend this company.

April 20, 2026
Unprompted review
 CW Outlet & Supplies logo

Reply from CW Outlet & Supplies

HI Walter,

Thank you for sharing your experience! We take great pride in our ink formulations to ensure that they provide the same vibrancy and reliability as the original equipment manufacturers.

Knowing that our products are performing "just as well" for you is exactly what we strive for. Thank you for choosing Cartridge World and for recommending us to others!

Sincerely,
The Cartridge World Team

Rated 5 out of 5 stars

As always

As always, prompt shipping and great service.
Bought from CW for years, great products.

April 14, 2026
 CW Outlet & Supplies logo

Reply from CW Outlet & Supplies

Hi there,

Thank you for your continued trust in Cartridge World. It is our goal to provide the same excellent service and high-quality products on your hundredth order as we did on your first.

We truly appreciate your long-term business and look forward to continuing to provide the reliable printing solutions you’ve counted on for years.

Sincerely,
The Cartridge World Team

Rated 5 out of 5 stars

It arrived on time and at a reasonable…New ink cartridge

It arrived on time and at a reasonable cost.

April 14, 2026
 CW Outlet & Supplies logo

Reply from CW Outlet & Supplies

Hi John,

Thank you so much for the 5-star review! We know that when you're ready to print, you don't want to wait—and you certainly don't want to overpay. We’re thrilled to hear that we hit the mark on both timing and cost for you.

We appreciate your business and look forward to being your reliable source for your next set of cartridges!

Best regards,

The Team at Cartridge World

Rated 5 out of 5 stars

easy site to use

easy site to use
delivered on time
product worked as it should
thank you for seamless service

April 14, 2026
 CW Outlet & Supplies logo

Reply from CW Outlet & Supplies

Hi Amelia!

Thanks for the fantastic shout-out! We’re thrilled that the site was easy to use, the delivery was on time, and the product is working perfectly.

"Seamless" is our favorite way to describe a customer’s journey. Thanks for choosing us, and happy printing!

All the best,
The Team at Cartridge World

Rated 5 out of 5 stars

The toner shipment arrived quickly and…Fast Delivery & Excellent Print Quality

The toner shipment arrived quickly and was well-packaged, with all items correct and in perfect condition. The print quality has been excellent so far—sharp and consistent. Overall, a smooth experience and a reliable product.

April 10, 2026
Unprompted review
 CW Outlet & Supplies logo

Reply from CW Outlet & Supplies

Hi!

We love hearing that everything arrived correct, fast, and in perfect condition! Thank you for the kind words about our print quality—we’re glad to be your reliable source for toner.

Happy Printing,
The Team at Cartridge World

Rated 5 out of 5 stars

I'm very pleased with the cartridge I…

I'm very pleased with the cartridge I bought from cartridge world. It worked great and the print quality is very good. I purchased a different cartridge from a different company and it would not work at all in my HP 602m printer.

April 10, 2026
Unprompted review
 CW Outlet & Supplies logo

Reply from CW Outlet & Supplies

Hi Mike,

Thank you for sharing your experience. High-performance printers like the HP 600 M602 require precision engineering, and we are thrilled that our cartridges met your expectations where others fell short.

Our mission is to provide OEM-level reliability at a fraction of the cost, and it's rewarding to know we’ve earned your trust. We look forward to being your reliable partner for all your future printing needs!

Sincerely,
The Cartridge World Team

Rated 5 out of 5 stars

Excellent Service!

I should've written this last week when the issue occurred but I was too busy. We had an issue with our office printer so I called their office. Within a half hour, someone was here, resolved my issue and cleaned up the printer like new. I must say that I have never had an issue with them. They are always quick and efficient. Would recommend using Cartridge World anytime.

April 2, 2026
Unprompted review
 CW Outlet & Supplies logo

Reply from CW Outlet & Supplies

Hi Lulu,

Thank you so much for taking the time out of your busy schedule to share this! We know that when the office printer goes down, everything else grinds to a halt, so we make it our priority to be there as fast as possible.

We’re thrilled we could get someone to you within the half-hour and leave your printer looking and working "like new." We truly appreciate your long-term loyalty and your kind recommendation!

Best regards,
The Team at Cartridge World

Rated 5 out of 5 stars

Easy to order cartridges on line

Easy to order cartridges on line. Person I talked to on the phone was very helpful.

April 3, 2026
 CW Outlet & Supplies logo

Reply from CW Outlet & Supplies

Hi Bill,

Thank you for sharing your experience! Our goal is to make the transition from online browsing to final delivery as seamless as possible.

Knowing that our phone support was helpful is a great testament to our team's commitment to customer service. We appreciate your business and are always here to help—whether it’s through the website or over a quick call!

Sincerely,
The Cartridge World Team

Rated 5 out of 5 stars
 CW Outlet & Supplies logo

Reply from CW Outlet & Supplies

Hi Corinne,

Thank you for taking the time to leave a review. We take great pride in the quality of our ink and toner, and it’s wonderful to know that your experience has been a positive one.

We truly value your support and are here whenever you need your next set of supplies!

Sincerely,
The Cartridge World Team

Rated 5 out of 5 stars

Overall Great Experience

Awesome Price, Fast Shipping, Great Experience! Hope to buy additional printing supplies from Cartridge World Online in the future!

March 27, 2026
 CW Outlet & Supplies logo

Reply from CW Outlet & Supplies

Hi Warren,

Thank you so much for the 5-star shout-out! We are thrilled that the awesome price and fast shipping made for a great experience.

We’re already looking forward to your next order! Our goal is to be your reliable partner for all things printing, so it’s wonderful to know we hit the mark. See you again soon!

Best regards,
The Team at Cartridge World

Rated 5 out of 5 stars

I absolutely love working with Micheal…

I absolutely love working with Micheal at Cartridge World! He is Johnny on the spot and always very pleasant, comes in and takes care of everything for us without us even lifting a finger. I would highly recommend this company to all businesses in individuals.

March 20, 2026
Unprompted review
 CW Outlet & Supplies logo

Reply from CW Outlet & Supplies

Hi Dawnette!

What a fantastic review! Thanks for the 5-star shout-out for Michael. We agree—he’s pretty great! We love making sure our customers don't have to "lift a finger" when it comes to their printing needs.

We truly appreciate your recommendation and look forward to working with you again soon.

Happy Printing,
The Team at Cartridge World

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