Really poor customer services, verification team takes 3 days to reply then sends automated emails. Keep asking for information already provided to stall payments. Avoid Update Another 3 days and... See more
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See what reviewers are saying
I have recently joined casino of god's and have to say my experience has been very good up to now. Verification was straight forward and my pay out done within 48 hours despite it being Christmas! I t... See more
Company replied
A few weeks ago I tried to withdraw money to a card but I was advised this wasnt possible due to this being a different paymebt method, which is rubbish as I've done this on other sites which was fine... See more
Company replied
Long story short I used a 3rd party payment on 22nd Jan and won £5000 however they confiscated after telling me I could withdraw once I signed a declaration. However weeks or waiting and no communic... See more
Company replied
Company details
Written by the company
Set up high in a realm far far away, Casino Gods is an online casino ruled by the god Prosperos, with the valiant help of Fortuna, Guardiana and other deities
Contact info
Watar Street, XBX 1301, Ta' Xbiex, Malta
- casinogods.com
2.0
Poor
505 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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What a joke off a casino offer u things…
See look at the reply no help again What a joke off a casino offer u things so u deposit but never get them then have to wait 2days for a reply and wen u do get a reply they will do nothing to help u don't waste time or money on this scam casino
August 3, 2022
Unprompted review
Reply from Casino Gods
Hi Andrew Howe,
Thank you for contacting us, and we are sorry to hear that you have experienced issues with our support services.
Our team is always striving to provide the best gaming experience to our customers, and our Customer Support department always does the best to assist our players in a professional and polite way. We are sure we can help you, so please do not hesitate to contact us if you need any information or require any assistance.
Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
Regards,
Casino Gods Team
After reading the reviews I'm kinda…
After reading the reviews I'm kinda worried I've got 3 pending withdrawls that need go to my paypal , 72 hours is a long wait to be honest my account is verified so there is no need for documentation, if I don't get my winnings then I'll be putting a 1 star and taking it further I'll give more stars if I get my winnings.
Update" still no sign of my winnings this site is so slow
Update: I've had all my withdrawals thank you.
July 26, 2022
Unprompted review
Reply from Casino Gods
Hi Michelle,
We are glad to hear that you have received your Withdrawals accordingly.
Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Casino Gods Team
Bit of a bad experience
Made many withdrawals some paid the same day some paid the next but this time made a withdrawal Thursday it’s now Saturday and still pending all my documents are verified any other betting site is practically instant put lots of money in this site think I will play elsewhere
Update they wanted me to update an old credit card witch I no longer have customer service we’re excellent sorted out over chat and money was in my bank within the hour thank you
July 23, 2022
Unprompted review
Reply from Casino Gods
Hi Mark robertson,
Kindly note your Withdrawal was processed yesterday afternoon, kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Should you have any queries do not hesitate to contact us, we are more than happy to help.
Regards,
Casino Gods Team
Not paying the withdrawal
It is 3 days already I'm absolutely angry about that nevar hand problem casino before but the *( casino gods ) bad experience.
It is not just me I see lot people. Nearly 3 weeks not paying aut my withdrawn all just keep saying waiting day/s
Update* 26/07/22 Still not received money
Update* 27/07/22 still not received my withdrawal money I'm so much angry about lies the casino gods
PLEASE don't play this gonna hold your money.
Update 28/07/22* Well, they do not provide information about what is happening to the e-mail, there is no answer, just ignore me ( CASINO GODS ). I just didn't understand that she could do like that
Told 19th July on my way,so where isn't ?
Update 29/07/22
thank you, I have finally received the money in my account.
July 21, 2022
Unprompted review
Reply from Casino Gods
Hi Inga,
Thank you for contacting us, and we are sorry to hear that you are experiencing delays with your withdrawal request.
Understanding your frustration, please let us point out that as a regulated casino we are obliged to carry out all the necessary security checks on our players and their requests. Unfortunately, this can sometimes take a bit longer than anticipated, especially in times of high level of player contacts, and we would like to apologize for any inconvenience this has caused.
We are happy to inform you that your withdrawal has been processed on the 19th of July and the funds should reach your account within 3 to 5 working days, depending on the processing time of your bank.
Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
Kind Regards,
Casino Gods Team
Update - 28/07/2022
Hi Inga,
Kindly note we have sent you an e-mail today in regards to your Case in order to provide some Documentation.
At your convenience kindly forward this Document so that we can escalate your case to the relevant department accordingly.
Should you have any queries do not hesitate to contact us, we are more than happy to help.
Regards,
Casino Gods Team
Update - 29/07/2022
Hi Inga,
Kindly note that your Withdrawal has been processed today, kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Should you have any other queries do not hesitate to contact us, we are more than happy to help.
Regards,
Casino Gods Team
I have waited 16 days my whitdrawls and…
I have waited 16 days my whitdrawls and it is still pending. I havent got any information and they promises 3-5 days to whitdrawl.
July 20, 2022
Unprompted review
Reply from Casino Gods
Hi Aapeli,
Thank you for contacting us, and we are sorry to hear that you are experiencing delays with your withdrawal request.
Understanding your frustration, please let us point out that as a regulated casino we are obliged to carry out all the necessary security checks on our players and their requests. Unfortunately, this can sometimes take a bit longer than anticipated, especially in times of high level of player contacts, and we would like to apologize for any inconvenience this has caused.
We have escalated your complaint to the relevant team to provide us with an update as soon as possible on your withdrawals.
Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
Kind Regads,
Casino Gods Team
Update - 26/07/2022,
Hi Aapeli Ahoranta,
Kindly note that due to a technical issue your Withdrawals have reverted back into your account.
At your convenience we kindly advise you to request a new Withdrawal request via your Bank Account.
Should you have any queries do not hesitate to contact us, we are more than happy to help.
Regards,
Casino Gods Team
Update - 28/07/2022
Hi Aapeli Ahoranta,
Kindly note that your Withdrawals will be processed today and tomorrow respectively, kindly note that it can take up to 5 working days before the balance reflects into your account accordingly.
Should you have any queries do not hesitate to contact us, we are more than happy to help.
Regards,
Casino Gods Team
Take to long to process withdrawals sky…
Take to long to process withdrawals sky bet leo Vegas ladbrokes bet365 are all instant where as you can wait weeks for a 100 withdrawal rediculous
July 15, 2022
Unprompted review
Reply from Casino Gods
Hi Michael Downham,
Kindly note that you had requested your Withdrawal yesterday the 14th of July 2022, kindly note that it can take up to 72 hours before your Withdrawal is processed by us.
Kindly be advised that your Withdrawal has been processed today, kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Should you have any other queries do not hesitate to contact us, we are more than happy to help.
Regards,
Casino Gods Team
Reply from Casino Gods
Hi Cinnita Dalley,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Casino Gods Team
AVOID THIS CASINO AT ALL COSTS
Made a withdrawal on 10th June and still waiting, constantly told I will be updated and the days roll in to the next one. I have provided all my documents and my account has been verified but the withdrawal is still pending, over 2 weeks isn’t good enough!
Update day 16 -
Still being told that it’s being looked into, which is what I’ve been told the last 16 days, feels like a scam.
Day 17 -
Still being told it has been escalated and I will be contacted by the relevant department very soon, won’t tell me what’s going on, won’t give any timeframe and now creeping up to 3 weeks!
Day 18 -
Still no update! They are happy enough to take my deposits straight away but when it comes to my withdrawal of £3501 nothing, absolutely disgraceful, I would stay well clear of this online casino.
Day 19 -
Still haven’t heard anything and too be honest I’m not surprised looking at others with the same issue. I will be contacting IBAS as this is con.
Day 20 -
More lies from these fraudsters it’s an absolute scam, just keep being told to be patient and it’s being looked into.
Update Day 21 -
It’s been 3 weeks and no progress whatsoever! Do not use this online casino they’ll take your money straight away and give you excuse after excuse when you withdraw.
Update day 24 -
No progress made at all, being told that the relevant team are looking into but I seriously have my doubts. Nearly a month to wait for a withdrawal is terrible.
June 25, 2022
Unprompted review
Reply from Casino Gods
Hi Adam,
We are sorry to hear that you are having difficulties with our casino. Kindly note that we have escalated your case to the relevant department.
Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.
Regards,
Casino Gods Team
Update - 05/07/2022
Hi Adam,
Kindly note that your Withdrawal has been processed today, kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Should you have any other queries do not hesitate to contact us, we are more than happy to help.
Regards,
Casino Gods Team
My withdrawal got sent back to them I…
My withdrawal got sent back to them I even sent them the proof from my bank and they have done nothing to help not even got payments to look in to it just keep saying wait so they have 500 of my money and won't resend it stay clear of these crooks update
I've had an email to say the funds have gone back in my account and that its been sent to be done manually now this has been going on days I told you the day it was sent that it failed I've spoken to my bank and they said it will go in no problem now so please do not make me wait days again to get my money
Update
Still no money even tho they emailed me yesterday to say mu money had been put back in my player account they wanted my PayPal details to pay it so I gave them it but still no sign of my money this has been going on days now and still no closer to being paid my money back! These guys make you jump thru hoops to get anything I really wouldn't recommend playing here
Still nothing honestly don't even waste your time these are cons
Day 5 they ignore your emails they have had my money back foe 3 days and still haven't sent it to my account but by the looks of the other reviews this is a regular thing for them! This is done deliberately and a con
Day 8 and still nothing just constant lies and excuses from these fraudsters
June 21, 2022
Unprompted review
Reply from Casino Gods
Hi Danie Moss,
We are sorry to hear that you are having difficulties with our casino. Kindly note that we have escalated your case to the relevant department.
Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.
Regards,
Casino Gods Team
Update - 27/06/2022
Hi Danie Moss,
Kindly note that your Withdrawal has been manually processed earlier this morning, kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Should you have any other queries do not hesitate to contact us, we are more than happy to help.
Regards,
Casino Gods Team
i feel conned
i deposited hundreds off pounds over multiple deposits , i then go to withdraw £400 and four days later i have received no money , i have sent several emails asking what is going on and am yet to receive a reply , there very happy to take your money but do not seem to want to do anything when it comes to paying out
June 17, 2022
Unprompted review
Reply from Casino Gods
Hi alan harwood,
We are sorry to hear that you are experiencing issues with our casino.
Kindly note we sent you an e-mail earlier today to provide documentation. At your convenience kindly provided the missing documentation that was requested so we can forward them to the team handling your case and resolve the matter once and for all.
Should you have any queries do not hesitate to contact us, we are more than happy to help.
Regards,
Casino Gods Team
Update - 23/06/2022
Hi alan harwood,
Kindly note that your Withdrawal was processed today, kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Should you have any other queries do not hesitate to contact us, we are more than happy to help.
Regards,
Casino Gods Team
After back and forth for weeks now I…
After back and forth for weeks now I have provided documentation for my bank account as I made my deposits via paysafe card as requested by the payments team. They have now rolled the withdrawal back to my account and moved the goal posts again saying it has to be made to an e wallet, this is despite their first request that it be to my bank account and furthermore against their general terms in 8.5.
Abhorrent treatment
June 13, 2022
Unprompted review
Reply from Casino Gods
Hi John oneil,
We are sorry to hear that you are still experiencing difficulties with our casino.
Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.
Regards,
Casino Gods Team
Update - 14/06/2022
Hi John oneil,
Kindly note your Withdrawal was processed earlier this morning, kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Should you have any queries do not hesitate to contact us, we are more than happy to help.
Regards,
Casino Gods Team
After reading all the reviews I was…
After reading all the reviews I was very sceptical. However I must say I have had a great experience. I won £700 and withdrew it was in my account within 24 hours. Great company
June 12, 2022
Unprompted review
Reply from Casino Gods
Hi Nic Smitj,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Casino Gods Team
Still waiting to receive funds i banked…
Still waiting to receive funds i banked on the 2nd, this is day 5 of the working week still no sign of winnings, after seeing everyone else's comments I feel I could be waiting longer still
Update day 12 since withdrawing still no idea whats going on,
My bank seems to think either there bank is at fault but highly unlikely or there financial team probably needs changing as this seems to be a constant problem with genesis global and withdrawals,
I can say the customer service team has been good atleast replying within so many hours but overall I wish I had just stuck to video slots like usual never get withdrawal problems with them, it is a shame as the site is ok but everyone seems to have problems when withdrawing,
Now waiting for the financial team to look at my case or release the funds
I shall keep u posted but at this point I don't think il see my withdrawal this week so it'll probably go into 20+ days before I see it
June 10, 2022
Unprompted review
Reply from Casino Gods
Hi Jimmy,
We are sorry to hear you are experiencing delays in your Withdrawal.
We kindly advise to send a copy of your Bank Statement where the Withdrawal request was made from the date it was processed up until today's date, and kindly forward it via e-mail directly to us so we can look into your case accordingly.
Should you have any queries do not hesitate to contact us, we are more than happy to help.
Regards,
Casino Gods Team
Update - 15/06/2022
Hi Jimmy,
Kindly note that due to a technical issue your Withdrawal funds have reverted back into your casino account.
At your convenience we kindly advise you to request a new Withdrawal request via your Bank Account so that we can process your Withdrawal and resolve your case once and for all.
Should you have any queries do not hesitate to contact us, we are more than happy to help.
Regards,
Casino Gods Team
Update - 17/06/2022
Hi Jimmy,
Kindly note that your Withdrawal was processed today, kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Should you have any other queries do not hesitate to contact us, we are more than happy to help.
Regards,
Casino Gods Team
Opted in for the welcome bonus didn’t…
Opted in for the welcome bonus didn’t receive it and won nothing on the site
June 7, 2022
Unprompted review
Reply from Casino Gods
Hi Lindsey Wilby,
Thank you for taking the time to review us.
We are sorry to hear that you have not been lucky while playing at our casino. Understanding your feelings, we would like to point out that we are a regulated casino and are constantly being monitored by the relevant authorities to ensure that we provide fair game play to all our players.
Each Game has a different pay-out ratio, and every slot is different in the behaviour of disbursements. The profit chance, including any bonus round triggered within a game, is only based on luck, and as a licensed operator we have no influence on this.
Please feel free to contact our support at any time should you wish to check for any available offers on your casino account, our support team is available 24/7 and we will be more than happy to assist you.
Regards,
Casino Gods Team
Good site with lots of games
Good site with lots of games, withdrawal is a little longer than other casinos that I use, withdrew twobdays ago still waiting today hopefully I actually get it haha
Update : withdrawal got processed in 3 days and was on my bank the same day
Great casino my new favourite
June 2, 2022
Unprompted review
Reply from Casino Gods
Hi Coco,
Kindly note that your Withdrawal has been processed today. Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
We kindly request you to update your review based on the experience dealt with your case. Should you have any other queries do not hesitate to contact us, we are more than happy to help.
Regards,
Casino Gods Team
I made a deposit won £800s they put…
I made a deposit won £800s they put £750 in my account then a 20 but asked for I'd for the 30 withdrawal makes no sense that they would allow £750 to go through but then ask for I'd with a £30 withdrawal can some one enlighten me
May 28, 2022
Unprompted review
Reply from Casino Gods
Hi Debbie,
We are sorry to hear that you are experiencing issues with our Casino.
We understand that the verification process can be frustrating for our customers, but we are obliged to carry out necessary verification checks on our players at any stage. This is also stated in the terms and conditions, which you are asked to accept upon registration.
Kindly note we sent you an e-mail on the 27th of May explaining in detail what documents are required, at your convenience kindly forward the documents accordingly.
Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
Regards,
Casino Gods Team
Update - 08/06/2022
Hi Debbie,
Kindly note your Wihtdrawal was processed on the 6th of June 2022, Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Should you have any other queries do not hesitate to contact us, we are more than happy to help.
Regards,
Casino Gods Team
Customer services are very helpful.
Customer services are very helpful.
Made 3 withdrawals, hopefully they are as quick as other sites as I would like to go out and do something with my little lad today.
Fingers crossed.
*Update*
Customer services lie, lie, lie and lie a little more. Been told by 3 advisors that the money had been approved and will be released today at some point. When I asked if it will be before 12 am as that is a new day I was told they cannot answer that, to quickly then be told that it will be within 24 hours so not today. Shocking. Will be staying clear from now on. More than likely will not see the money. Should have known.
May 27, 2022
Unprompted review
Reply from Casino Gods
Hi Callum,
Kindly note that your Withdrawal was processed late yesterday evening , kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Should you have any queries do not hesitate to contact us, we are more than happy to help.
Regards,
Casino Gods Team
Reply from Casino Gods
Hi Blue Violet,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casino Gods Team
It's a great site
May 17, 2022
Unprompted review
Reply from Casino Gods
Hi Freedom Tonihi,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Casino Gods Team
Ken was extremely helpful and friendly…
Ken was extremely helpful and friendly whilst on live chat. More than capable of dealing with my needs and request. Thanks Ken 👌🏻👍🏻
May 10, 2022
Unprompted review
Reply from Casino Gods
Hi gerard corr,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casino Gods Team
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