Really poor customer services, verification team takes 3 days to reply then sends automated emails. Keep asking for information already provided to stall payments. Avoid Update Another 3 days and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have recently joined casino of god's and have to say my experience has been very good up to now. Verification was straight forward and my pay out done within 48 hours despite it being Christmas! I t... See more
Company replied
A few weeks ago I tried to withdraw money to a card but I was advised this wasnt possible due to this being a different paymebt method, which is rubbish as I've done this on other sites which was fine... See more
Company replied
Long story short I used a 3rd party payment on 22nd Jan and won £5000 however they confiscated after telling me I could withdraw once I signed a declaration. However weeks or waiting and no communic... See more
Company replied
Company details
Written by the company
Set up high in a realm far far away, Casino Gods is an online casino ruled by the god Prosperos, with the valiant help of Fortuna, Guardiana and other deities
Contact info
Watar Street, XBX 1301, Ta' Xbiex, Malta
- casinogods.com
2.0
Poor
505 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible!!
Terrible!!! Had to fill in an IBAS form as this company has made it impossible for me to withdraw, I sent in all documents they asked for but they still won’t process my withdrawal- stay away from this company and all Genesis casino companies, you will regret it
March 19, 2022
Unprompted review
Reply from Casino Gods
Hi Daniel,
We are sorry to hear that you are having difficulties with our casino. Kindly note that we have escalated your case to the relevant department.
Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.
Regards,
Casino Gods Team
Update - 22/03/2022
Hi Daniel,
Kindly note that your Withdrawal was processed yesterday evening. Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Should you have any other queries do not hesitate to contact us, we are more than happy to help.
Regards,
Casino Gods Team
Today I just reacived 300 pound free…
Today I just reacived 300 pound free cash i chat with coustumer service and they said i won some leader thing still don't understen how but this casino site Amazing playing about 2 weeks and my profit nearly 3k!
🍀🍀🍀🍀
March 18, 2022
Unprompted review
Reply from Casino Gods
Hi dunai george,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Casino Gods Team
Stay away people most rigged frailest…
Stay away people most rigged frailest place out here beleive me pass the message on to every one guaranteed u be wounded playing with these seriously
March 17, 2022
Unprompted review
Reply from Casino Gods
Hi Asim khan,
Thank you for taking the time to review us.
We are sorry to hear that you have not been lucky while playing at our casino. Understanding your feelings, we would like to point out that we are a regulated casino and are constantly being monitored by the relevant authorities to ensure that we provide fair game play to all our players.
Each Game has a different pay-out ratio, and every slot is different in the behaviour of disbursements. The profit chance, including any bonus round triggered within a game, is only based on luck, and as a licensed operator we have no influence on this.
Please feel free to contact our support at any time should you wish to check for any available offers on your casino account, our support team is available 24/7 and we will be more than happy to assist you.
Regards,
Casino Gods Team
Great game to enjoy bonus
March 13, 2022
Unprompted review
Reply from Casino Gods
Hi Kelly Whitiora,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Casino Gods Team
Do not trust this company at all
Do not trust this company at all, no phone number that you can speak to anyone, have 350 quid in withdrawals and they won't answer my emails!!! Stay away from this scam site it's a joke!!
March 10, 2022
Unprompted review
Reply from Casino Gods
Hi David Aird,
Thank you for contacting us, and we are sorry to hear that you have experienced issues with the verification of your account.
Please let us point out that as per our Terms and Conditions, the verification process can be applied upon registration, deposit, or withdrawal request. This is linked to our regulator’s guidelines and for this reason, we post it clearly in the Terms and Conditions which we ask our customers to accept upon registration.
Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
Regards,
Casino Gods Team
Update - 21/03/2022
Hi David Aird,
Kindly note that your withdrawals were processed yesterday evening. Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Regards,
Casino Gods Team
CAPITAL LETTERS AS SO THIS STANDS OUT..
CAPITAL LETTERS AS SO THIS STANDS OUT..
READ THE REVIEWS.
TAKE NOTE AND BELIEVE EVERYTHING NEGATIVE..
THIS COMPANY IS OWNED BY GENIUS GLOBAL LTD,
THEY HAD THERE LICENSE SUSPENDED FOR VARIOUS PURPOSES.
YOU SHOULD STAY WELL CLEAR OF THIS COMPANY ,IF FOR ANY REASON YOU HAVEN'T AND HAVE LOST OR WAITING FOR PAYMENTS THEN CALL THERE HEAD OFFICE IN MALTA..
IT IS UNDER GENIUS GLOBAL LTD IF YOU GOOGLE IT..
BUT MORE TOO THE POINT STAY WELL CLEAR..
March 10, 2022
Unprompted review
Reply from Casino Gods
Hi Nigel bishop,
Kindly note that your Withdrawal was processed on the 9th of March 2022. Kindly note it can take up to 5 working days for the balance to reflect into your account.
Should you have any other queries do not hesitate to contact us, we are more than happy to help
Regards,
Casino Gods Team
Please please please do not use this…
Please please please do not use this site. The negative reviews are there for a reason. The unduly stress this company has caused me this week is disgraceful. There holding back my withdrawal to verify account. Which is fine. But waiting 36 hours for responses is disgusting no-ones that busy. And today still waiting on a reply I get 3 separate emails stating its time to verify and the whole process starts again. They also waited until I contacted them three days later to find out why I hadn't received my money instead of contacting me. The worst company I have ever dealt with. Oh and they continued to take 2 deposits from me after the verification began. So there not that bothered about who you are.
Reply to response - you have left me waiting on a reply for almost 48 hours but can respond to a bad review right away. I am still waiting for someone to contact me surprise surprise. Next step IBAS. You have more than enough documents. The documents you are requesting were sent days ago. I have been waiting on a response ever since!!!!!!
Still stalling and sending time to
verify emails. Now have no choice but to register complaint with IBAS.
Please use reputable casinos I wish I had read reviews first
March 10, 2022
Unprompted review
Reply from Casino Gods
Hi Donna,
Thank you for contacting us, and we are sorry to hear that you have experienced issues with the verification of your account.
We understand that the verification process can be frustrating for our customers, but we are obliged to carry out necessary verification checks on our players at any stage. This is also stated in the terms and conditions, which you are asked to accept upon registration.
We do our best to try and get the document verified for our customers as soon as possible, however certain occasion there might be a slight delay, especially if documents need to be re-sent or if additional documents are requested.
Kindly note we sent you an e-mail specifying what documents are needed in order to verify your account. At your convenience kindly forward the documents needed so we can help resolve your case as swiftly as possible.
Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
Regards,
Casino Gods Team
Update - 21/03/2022
Hi Donna,
Kindly note that your withdrawals were processed yesterday evening. Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Regards,
Casino Gods Team
Long story short I used a 3rd party…
Long story short I used a 3rd party payment on 22nd Jan and won £5000 however they confiscated after telling me I could withdraw once I signed a declaration. However weeks or waiting and no communication they told me I couldn't have it.
They then told me I could have the deposit back but they will not pay it they've declined my withdrawal 9 times over the last couple of weeks.
Please don't use this site they will not give you your money.
March 10, 2022
Unprompted review
Reply from Casino Gods
Hi Lauren,
We are sorry to hear that you are having difficulties with our casino. Kindly note that we have escalated your case to the relevant department.
Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.
Regards,
Casino Gods Team
Update - 14/03/2022
Hi Lauren,
Kindly note that your Withdrawal was processed on the 10th of March 2022. Kindly note that withdrawals can take up to 5 working days in order to reflect into you account balance accordingly.
Should you have any other queries do not hesitate to contact us, we are more than happy to help.
Regards,
Casino Gods Team
Hands down the worst casino I’ve ever…
Hands down the worst casino I’ve ever played online don’t play at all!!!
Been waiting over a month for my winnings of 2300 They said I was fully verified and the withdrawal will be paid now it’s still sitting pending 1 month later account is now locked and they are asking for proof of where my money comes from??? They want payslips etc but I can’t give that because I contract so I sent them my recent invoices and bank statements like 2-3 weeks ago They then asked again for the exact same things I’ve already sent, I sent them again. Still nothing still pending. Apparently I’m a vip and get my own special customer service I message and ask the lady every single day and they say sorry the payments team hasn’t got back to me yet. This casino is absolute crap as you can see from all there terrible reviews. They will happily take thousands no questions asked then when it’s time to withdraw they will make it nearly impossible so you can’t get your money. DO NOT EVER PLAY THIS CASINO IF YOU WANT ANY MONEY PAID, the ratings soeak for themselves.
Just gonna edit this seeing as you’re trying to act like your waiting on me now with your reply. I’ve given you my identification card, my proof of payment card. Screenshots of payment, proof of address, bank statements to my linked account, BANK STATEMENTS OF MY BUSINESS ACCOUNTS NOT EVEN LINKED TO CASINO, INVOICES FROM MY COMPNAY WHICH IS NOT RELATED TO THE CARD ON FILE. I have you all this info instantly then wait weeks for replies this has taken 4 months so far!!! YOURE NOW ASKING FOR MY TAX RETURN INFORMATION WHICH ISNT EVEN READY. I’ve proven my identity, given you invoices and statements for proof of my income your just trying to get out of paying me thousands of dollars.
March 9, 2022
Unprompted review
Reply from Casino Gods
Hi Blake,
We are sorry to hear that you are having difficulties with our casino. Kindly note that we have escalated your case to the relevant department.
Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.
Regards,
Casino Gods Team
Update 25/04/2022
Hi Blake,
Kindly note we had sent you an e-mail requesting documentation on the 20th of April 2022.
At your convenience kindly forward the documentation that was requested so that we can forward them to the team handling your case in order to try and resolve your case once and for all.
Regards,
Casino Gods Team
Update - 01/07/2022
Hi Blake,
Kindly note that your Withdrawal has now been processed today the 1st of July 2022. Kindly wait 3-5 working days in order for the balance to reflect into your account.
Should you have any queries do not hesitate to contact us, we are more than happy to help.
Regards,
Casino Gods Team
Poor customer service dont know what they are doing
I have been waiting over a week now for my withdrawal and my documents to be verified and my account blocked while verification took place so I could not use livechat I think the customer service response is terrible. Eventually my documents were all verified and payment method verified and now they are asking for phone call to verify who I am but i keep ringing the number and keep getting the same automated message, I just feel the service is poor. P.S Still waiting for my winning's I have been made to feel like a criminal
Update - This is the automated reply I keep getting by email too not good enough I have waited long enough.⬇️
March 9, 2022
Unprompted review
Reply from Casino Gods
Hi John Mitchell,
We are sorry to hear that you are having difficulties with our casino. Kindly note that we have escalated your case to the relevant department.
Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.
Regards,
Casino Gods Team
Update 09/03/2022
Hi John Mitchell,
Kindly note your Withdrawal has been processed earlier today, kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
We kindly invite you to update your review based on the experience of us handling your case.
Regards,
Casino Gods Team
AVOID AVOID AVOID
Don't bother with these guys,
they'll tell you your account is still pending verification and make you wait 72 hours... then tell that you need to wait an additional 72 hours...
I can understand why people are complaining about withdrawal delays... this customer service is awful...
AVOID AVOID AVOID
March 8, 2022
Unprompted review
Reply from Casino Gods
Hi Fred Dohne,
Thank you for contacting us, and we are sorry to hear that you have experienced issues with the verification of your account.
We understand that the verification process can be frustrating for our customers, but we are obliged to carry out necessary verification checks on our players at any stage. This is also stated in the terms and conditions, which you are asked to accept upon registration.
We do our best to try and get the document verified for our customers as soon as possible, however certain occasion there might be a slight delay, especially if documents need to be re-sent or if additional documents are requested.
Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
Regards,
Casino Gods Team
I won 2,300 which initially was…
I won 2,300 which initially was confiscated by casino gods as I had breached their terms and conditions. After appealing the decision, they refunded the winnings and today they are in my bank account. They did not need to refund the winnings so I am giving them 4 stars. I would have given 5 but it has taken a long time to reach this positive outcome.
March 7, 2022
Unprompted review
Reply from Casino Gods
Hi Bigblues,
Thank you so much for taking the time to review us. We are happy to see that your case has now been resolved
Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Casino Gods Team
I wish my review could be positive but…
I wish my review could be positive but unfortunately not the case with this casino . My withdrawal has been pending 10 days now address and id verified but waiting for payment card to be verified over 72 hours. I have never had to do this with previous sites first payout was fine but this is not acceptable they still take deposits tho strangely enough will be contacting gambling commission if not sorted very stressful and off putting! Aldo phone number doesnt work and chat takes over 30 mins each time a quick update this has now been resolved and I will amend My review accordingly thanks.
March 6, 2022
Unprompted review
Reply from Casino Gods
Hi Ally,
Thank you so much for taking the time to review us. We are happy to see that your issue has now been resolved
Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Casino Gods Team
Do not touch this site
Do not touch this site
Fraudsters
Win 2000 with bonus money but removed winnings due to playing above max stake 5 on several games
Why do they not restrict customers to the limit and not give option of increasing stake if these are the rules
Good excuse not to pay out I think is the reason
Absolute con
Stay well clear
March 5, 2022
Unprompted review
Reply from Casino Gods
Hi Graham Fitzsimmons,
We are sorry to hear that you are experiencing issues with our casino.
Kindly be advised that it is clearly stated in our Terms and Conditions which you agreed upon when signing up your account that the maximum individual stake allowed when using a bonus (until wagering requirements are met) is:
Slots and Video Slots - Maximum of €5 per spin or €0.50 per bet line is allowed.
Any other game - €30 per bet.
The maximum stake allowed includes playing/purchasing any additional in game features including the gamble option.
Failure to follow this may result in forfeiting any winnings at our absolute discretion.
Kindly find our Bonus Terms and Conditions in full here: https://www.casinogods.com/en-eu/termsandconditions/generalbonus
Regards,
Casino Gods Team
Good casino
I think this is a good casino, here you will find the most popular and high-quality games from the best providers. With convenient and fast payment methods, generous bonuses and several ways to contact support. But on the site players also encounter problems that casino representatives should pay attention to. That's why my rating is 3.
March 3, 2022
Unprompted review
Reply from Casino Gods
Hi Bill Profy,
Thank you for taking the time to review us.
Our team is always striving to provide the best gaming experience to our customers whilst always trying our best to assist our players in a professional and polite way.
We are always looking for ways to improve our Casino and we appreciate the feedback which was suggested. We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Should you require any assistance do not hesitate to contact us, we are more than happy to help.
Regards,
Casino Gods Team
Where do you even start with this…
Where do you even start with this casino. Been waiting 4 days on a withdrawl because I needed to verify my account(even though they already paid me out 2 transactions ). Every person I spoke to on chat said the same things that I had not sent the correct documents which I had. They kept saying they had not got them when I had a confirmation email saying they had forwarded them to the verification department. Eventually got my address and ID VERIFIED but still waiting in my payment method getting verified. AVOID AT ALL COSTS. Forgot to add on as well that it’s the slowest process of verification I’ve ever experienced at a genisis casino.
March 3, 2022
Unprompted review
Reply from Casino Gods
Hi Rangers Lad,
Kindly note that your account has been verified accordingly and your Withdrawals will be processed later on today. Kindly note that Withdrawal take 3-5 working days in order to reflect into your account.
Should you require any further assistance do not hesitate to contact us. We are more than happy to help.
Regards,
Casino Gods Team
Withdrawal Issues . £5000
Created an account on Sunday. Made several deposits and then managed to land a decent win. Requested to withdraw £5000 and was asked to verify my account, which was fair enough. Documents sent over and approved for Monday morning and told funds would be released within 72 hours.
Now Saturday and withdrawal still showing as pending. Everytime I contact the casino it is the same response of be patient , we have been having technical difficulties, the case has been escalated etc. Basically like going round in circles. Nobody seems to give an honest answer which I feel is unacceptable when depositing money is able to be done so easily and with no questions asked. Beginning to get a bit stressed about it as seem to be in limbo going back and forward receiving the same generic answers
EDIT.
Still waiting on my withdrawal and answer to 2 x complaint emails that have went unanswered. Customer service is non existent
February 26, 2022
Unprompted review
Reply from Casino Gods
Hi Kevin Dunn,
We are sorry to hear that you are having difficulties with our casino. Kindly note that we have escalated your case to the relevant department.
Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.
Regards,
Casino Gods Team
Update - 08/03/2022
Hi Kevin Dunn,
We are pleased to say that you Withdrawal was processed earlier today. Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Should you have any other queries do not hesitate to contact us, we are more than happy to help.
Regards,
Casino Gods Team
Contacted over 10 times - no withdrawal
I have contacted them over 10 times in 8 days and there have been no movement on my withdrawal. I have done everything and verified my account. I am afraid now this is a scam website.
As requested I am updating this to reflect I did after more than a week receive my money. I will leave as 1 star as I couldn’t leave 0 stars before. Never again!!
February 22, 2022
Unprompted review
Reply from Casino Gods
Hi James O'Neill,
We are sorry to hear that you are having difficulties with our casino. Kindly note that we have escalated your case to the relevant department.
Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.
Regards,
Casino Gods Team
Update - 24/02/2022
Hi James O'Neill,
Kindly note that your Withdrawal was processed earlier today. Kindly wait 3-5 working days for the balance to reflect into your account accordingly.
We kindly invite you to update your review based on the experience in handling your case, Should you require further assistance do not hesitate to contact us, we are more than happy to help.
Regards,
Casino Gods Team
Stressful withdrawal process
Made 2 withdrawal Thursday & in my account next day no problem , I then made another on Friday & was suddenly asked for varification 🤷♀️ Strange after a simple withdrawal the day before but again no problem ,but Jeeze what they ask for is more than the usual sites , I’ve been verified now & told withdrawals will be processed asap but still no payout all withdrawals just left pending on account … annoying really as actually liked the sites layout & games selection , never experienced another site taking this long for a withdrawal … will update
UPDATE … I have received £1000 of the requested £1300 in total £200 has disappeared off pending & hasn’t come into my account!!! & £100 is still pending!! Can you explain this… luckily I screen grabbed all pending beforehand!!!
UPDATE … received all outstanding withdrawals
Thankyou
February 22, 2022
Unprompted review
Reply from Casino Gods
Hi Emma,
We are sorry to hear that you have experienced issues with our casino.
Kindly note that your Withdrawals have been processed today the 22nd of February 2022, Kindly wait 3-5 working days for the balance to reflect into your account accordingly.
We kindly invite you to update your review based on the experience in handling your case, Should you require further assistance do not hesitate to contact us, we are more than happy to help.
Regards,
Casino Gods Team
Casino streamer - Playing at Genesis casinos
I’m am a casino streamer, so I have high expectations of casinos and their processes. The document upload was pretty slick and the withdrawal was in the bank the next working day. So all was good on this occasion! I play at Genesis casinos often and their support and processes have improved over the last few years
February 20, 2022
Unprompted review
Reply from Casino Gods
Hi Secular Slots,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casino Gods Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.