Really poor customer services, verification team takes 3 days to reply then sends automated emails. Keep asking for information already provided to stall payments. Avoid Update Another 3 days and... See more
Company replied
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See what reviewers are saying
I have recently joined casino of god's and have to say my experience has been very good up to now. Verification was straight forward and my pay out done within 48 hours despite it being Christmas! I t... See more
Company replied
A few weeks ago I tried to withdraw money to a card but I was advised this wasnt possible due to this being a different paymebt method, which is rubbish as I've done this on other sites which was fine... See more
Company replied
Long story short I used a 3rd party payment on 22nd Jan and won £5000 however they confiscated after telling me I could withdraw once I signed a declaration. However weeks or waiting and no communic... See more
Company replied
Company details
Written by the company
Set up high in a realm far far away, Casino Gods is an online casino ruled by the god Prosperos, with the valiant help of Fortuna, Guardiana and other deities
Contact info
Watar Street, XBX 1301, Ta' Xbiex, Malta
- casinogods.com
2.0
Poor
505 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
CONFISCATED WINNING FOR WINNING TOO MUCH
Only one star because you can't give none... won £4900 but they will only pay me less than half..... because of terms and conditions. Have to verify my account and withholding my money till its confirmed which plainly goes against the gambling licence commission rules. DO NOT USE THIS SITE ITS NOT A SCAM BUT THEY WILL TRY EVERY TRICK NOT TO PAY YOU THE MONEY YOU WON. THEY NEVER VERIFIED THE ACCOUNT TO TAKE MONEY FROM ME BUT NEED TO VERIFY TO GIVE ME MY WINNING. AS FOR THE CONFISCATION OF MY WINNING BECAUSE I WON TOO MUCH THATS GOES AGAINST WHY PEOPLE USE SITES LIKE THESE ...........update..... now they say i used too many spins and with holding all the money ,they are nothing but thieves please please avoid this company
Another day another excuse.... its because 20 times out of 700 or so times i gambled too much they will not pay me my money.why can their system allow you to break their rules which they feel are so important. Surely if they police their rules so professionally then a simple limit set in the system would provent this happing..if you look for complaints about this business you will find many examples online aswell as blacklist marks. I am one of many people affected by this company. If you have been affected bt this company please take your complaint online to help others from harm
February 19, 2022
Unprompted review
Reply from Casino Gods
Hi Fred Davies,
We are sorry to hear that you are experiencing issues with our casino.
Kindly be advised that it is clearly stated in our Terms and Conditions which you agreed upon when signing up your account that the maximum individual stake allowed when using a bonus (until wagering requirements are met) is:
Slots and Video Slots - Maximum of €5 per spin or €0.50 per bet line is allowed.
Any other game - €30 per bet.
The maximum stake allowed includes playing/purchasing any additional in game features including the gamble option.
Failure to follow this may result in forfeiting any winnings at our absolute discretion.
Kindly find our Bonus Terms and Conditions in full here:
https://www.casinogods.com/en-eu/termsandconditions
Regards,
Casino Gods Team
She was very kind and patient....i…
She was very kind and patient....i really appreciate that
Thank you
February 17, 2022
Unprompted review
Reply from Casino Gods
Hi Lina pellicano,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Casino Gods Team
Day 7 and still waiting on withdrawal …
I like this site but there withdrawal process is a nightmare I finally got verified after 2 days sending documents and now this is day 7 waiting on a withdrawal I’ve heard nothing just that please be patient I have never know any other casino taking so long for withdrawals
February 10, 2022
Unprompted review
Reply from Casino Gods
Hi Alison Mcpherson,
We are sorry to hear that you are having difficulties with our casino. Kindly note that we have escalated your case to the relevant department.
Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.
Regards,
Casino Gods Team
Update - 23/02/2022
Hi Alison Mcpherson,
Kindly note we sent you an e-mail regarding your Withdrawal Status earlier today. Your refund has been manually processed has also been processed today, Kindly wait 3-5 working days in order for the balance to reflect into the account accordingly.
Regards,
Casino Gods Team
Pro’s are that there are a good…
Pro’s are that there are a good selection of games.
The negatives are next and unfortunately there are a few. You must play with every penny you deposit at least once – I have played on many sites and cannot ever recall this being implemented before. This is mentioned in their terms however I feel it must be made clearer when actually depositing your money. This links to me 2nd negative and an on going complaint which is being ignored. I depoited some money and won rather quickly afterwards – as a result I thought it was wise to withdraw. Unfortunately I was told I needed to spend an additional £117.28 due to deposit wagering requirements. I did exactly this and was then told ke another £446 in order to withdraw! I contacted live chat and was then told that this additional wagering requirement was a mistake and that I could withdraw now….I now feel that the other request to wager £117.28 was also an error. I have contacted live chat and also contacted email support to request proof that this wagering was required but as yet no response. I have seen them reply to other comments, will they ignore mine?
February 9, 2022
Unprompted review
Reply from Casino Gods
Hi Stephen,
We are sorry to hear that you had issues with our casino.
Kindly note that it is clearly stated in our Terms and Conditions that any deposits made into your Account should be commensurate with intended gameplay.
Kindly find our Terms & Conditions here:
https://www.CasinoGods.com/termsandconditions
Should you require further assistance do not hesitate to contact us, we are more than happy to help.
Regards,
Casino Gods Team
Would give 0 stars if possible
Would give 0 stars if possible, signed up today and deposited £150 plus £62.50 in bonus I literally stayed on one slot for the whole duration and did over 300 spins , I didn’t receive any bonus or any single win over £10 ……. Let me break this down….. EVERY SLOT BY LAW HAS AN RTP (RETURN TO PLAYER) PERCENTAGE….. this slots RTP is 96+% which means depending on value of bet per spin then you should receive a certain amount of winnings back in return….. well after calculating what I won back in regards to the best size and spin amount I would estimated less than 30% RTP which means this website is illegal and fixing there slots in their favour quite substantially. I will be reporting them a long with my evidence so please avoid this embarrassment of a company they call “genesis global”
More like genecide global!!!
February 9, 2022
Unprompted review
Reply from Casino Gods
Hi Nikk Stevens,
Thank you for contacting us, and we are sorry to hear that you have not been lucky with our casino.
Understanding your frustration, please let us point out that we are a regulated casino, and we act accordingly to the regulator guidelines in the clearest way possible. Said that, please note that if you play with slots, you should know that every game round is unique and cannot be based on the previous one. This means that slots do not know if you won or lost in the previous game/spins. Every round is unique and is generated by the RNG (Random Number Generator).
We wish you the best of luck for your future with our casino, and should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
Regards,
Casino Gods Team
This is some nonsense
This is some nonsense. How long does it take for my withdrawal to be confirmed? I have sent you all the documents several times you asked for and nothing my withdrawal is still pending. I have previously sent my complaint to the Gambling Commission and will make my complaint again. Update: I got my money but I won't change the review because you don't deserve it. Your service is terrible, you don't care about people and you only make payouts after hard and long battles with you. I will stay away from your casino and it would be best to close my account.
February 3, 2022
Unprompted review
Reply from Casino Gods
Hi Marcin Salawa,
Kindly note that your Withdrawal has been processed today the 4th of February 2022, Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
We kindly invite you to upgrade your review based on the handling of your case. Should you require any further assistance do not hesitate to contact us, we are more than happy to help.
Regards,
Casino Gods Team.
Absolutely disgusted with this god…
Absolutely disgusted with this god casino
Everything was ok until I won big. I use my son in law bank card And sorted all out with this site with 3rd party and all ID ,everything was all correct and everything was all approved and it been 70 days decline my winnings and return my deposit back to my bank and then blocked my account what I’ve done wrong absolutely Ridiculous !!£7000!! STOLEN from this casino gods
January 27, 2022
Unprompted review
Reply from Casino Gods
Hi Nita radford,
We are sorry to hear you are experiencing issues with our casino.
Please let us point out that as per our Terms and Conditions, which we ask all players to accept upon registration, it is clearly stated that players are not allowed to make use of third-party payment methods for deposits.
If this is breached, winnings will be confiscated, and the original deposit is returned to the third-party payment method. We understand that this can be frustrating, especially since additional documentation had to be requested and the security checks do take a bit longer than anticipated in such scenarios. Our verification team are always working on carrying out all necessary security checks as soon as possible.
Should you have any questions, or if any of our terms and conditions are unclear, please do not hesitate to contact us, we would be more than happy to assist.
Regards,
Casino Gods Team
I was very dubious after reading all…
I was very dubious after reading all the negative reviews about the withdrawals but I won £300 from playing through my free spins. I made the withdrawal yesterday and the money was in my account this morning no quibbles. Very happy with this site and have great games.
January 24, 2022
Unprompted review
Reply from Casino Gods
Hi Jeanette Holman,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casino Gods Team
I would like to thank Jodie and joonas…
I would like to thank Jodie and joonas they have helped me so much absolutely amazing people who deserve praise in the job they both do. I would also like to say what a great site this is I absolutely love all the games
January 18, 2022
Unprompted review
Reply from Casino Gods
Hi Chevonne,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Casino Gods Team
Still waiting my withdrawal from July…
Still waiting my withdrawal from July 2021 last year!!! Sent every piece of documents I have and still nothing! Block your account so when asked for documents it's only through email, which is the most frustrating replies! Repeated again and again! You have everything you've asked for now please can you process my withdrawal!! This casino needs looking into as per most reviews people are having the same issue time and time again!
January 18, 2022
Unprompted review
Reply from Casino Gods
Hi K osborne,
Kindly note that your Withdrawal was processed on the 10th of January 2022. Kindly also be advised that it can take up to 5 working days for the balance to reflect into your account.
Should you have any other queries do not hesitate to contact us, we are more than happy to help.
Regards,
Casino Gods Team
Possibly the best service I have…
Possibly the best service I have received regarding help through customer services.
I would highly recommend this casino.
Not realising I had pending withdrawals, it was delt with very speedily and in the most efficient manner and was funded to my account very quickly.
Thankyou very much and I would not hesitate to recommend your casino.
Thankyou.
January 14, 2022
Unprompted review
Reply from Casino Gods
Hi Andrew,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casino Gods Team
Enjoy playing with Casino God's Bonuses…
Enjoy playing with Casino God's Bonuses are a great top-up to your funds. Though communication can sometimes be difficult the Staff are always going above and beyond to find solutions to solve the issue whatever it maybe.
January 11, 2022
Unprompted review
Reply from Casino Gods
Hi AHITEREWAHINE,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Casino Gods Team
Do not touch this casino with a barge…
Do not touch this casino with a barge pole. Absolutely shocking payout percentage. I did over 500 spins on Big Bass Bonanza without a single feature.
January 11, 2022
Unprompted review
Reply from Casino Gods
Hi Ian Rice,
Thank you for contacting us, and we are sorry to hear that you have not been lucky with our casino.
Understanding your frustration, please let us point out that we are a regulated casino, and we act accordingly to the regulator guidelines in the clearest way possible. Said that, please note that if you play with slots, you should know that every game round is unique and cannot be based on the previous one. This means that slots do not know if you won or lost in the previous game/spins. Every round is unique and is generated by the RNG (Random Number Generator).
We wish you the best of luck for your future with our casino, and should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
Regards,
Casino Gods Team
I made a withdrawal on 17th of December…
I made a withdrawal on 17th of December and can’t get any answer to when this will be processed great site but this is very frustrating even more so with a gaming block on my account so can’t even continue to play
January 7, 2022
Unprompted review
Reply from Casino Gods
Hi scott wilson,
Kindly note your Withdrawals have been processed earlier today 14th January 2022, Kindly wait 3-5 working days in order for balance to reflect into your account accordingly.
Regards,
Casino Gods Team
Great site ,loads of choice
My first comments and ratings were great but have deleted as this site is terrible , i have a pending withdrawal of only 200 hundred pound and all they do is send same email , ive sent passport which we dont sign as the new ones are chipped , bank statements , even divorce papers as my passport is still in my maiden name but the only thing i cant send is my dna but if i could id still wouldnt get my money , i pay by paypal which in its self is secure and verifiyed , this site needs looking into and i am making a complaint to the gambling commision .
January 6, 2022
Unprompted review
Reply from Casino Gods
Hi Janet Adams,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Casino Gods Team
I had the delight of winning 2500 on…
I had the delight of winning 2500 on the 27th of December.
I had played some back and withdraw 2,160 pounds.
I had a text come through to say it was pending however no email.
So the next day I started to make contact!!! I’ve been told my email doesn’t match the one that the account was opened with and due to this they are struggling to be able to do anything about it.
I was then told I could change my email through an address they gave me and asked to me to send all my details which I did.
I still haven’t had any update, only the same emails time after time!
To add to injury they have taken £135.00 by a sister company genius ltd.
why? I have no idea…. I will be contacting the bank first thing.
I even tried to open another account using all my details again… to which it shows you this account already exists!!!
So if my account already exists and you have taken all my personal documentation why on earth is this happening and where has this 135 pounds gone from my account!!!!!!!!!
Can’t speak to a member of the team… and feel so stressed it’s so unfair.
Now after a reply from you… you’ve explained you’ve asked for documentation on the 29th and more information.
This has been fine and information has been sent time and time again!!!
Still you can’t locate my account. It’s ridiculous
January 4, 2022
Unprompted review
Reply from Casino Gods
Hi Jodie Foley,
Kindly note we sent you an e-mail on the 29th of December requesting Documentation. When possible kindly provide the documents needed in order to help resolve your case.
#Update 12/01/2022:
Please note that after your account passed verification, your withdrawal was released on the 10/01/2022. Funds can take up to 5 workings days to show in your account.
Should you require any further assistance, please do not hesitate to contact us.
Regards,
Casino Gods Team
Reply from Casino Gods
Hi Dave Ridgway,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casino Gods Team
that will do for me tommy
good site and easy too use plenty of games and a fair amount of bonus and rewards that ive found so far since joining a couple of weeks ago ty stay safe x
January 2, 2022
Unprompted review
Reply from Casino Gods
Hi Philip gould,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Casino Gods Team
Reply from Casino Gods
Hi Lisa Subecz,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casino Gods Team
This online casino is the best
This online casino is the best. I have won and lost but the experience was great. They have payed out within 24 hours without any problem. I would recommend this online casino.
January 2, 2022
Unprompted review
Reply from Casino Gods
Hi KENNETH NOEL,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casino Gods Team
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