Casino Gods Reviews 505

TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Really poor customer services, verification team takes 3 days to reply then sends automated emails. Keep asking for information already provided to stall payments. Avoid Update Another 3 days and... See more

Company replied

Rated 4 out of 5 stars

I have recently joined casino of god's and have to say my experience has been very good up to now. Verification was straight forward and my pay out done within 48 hours despite it being Christmas! I t... See more

Company replied

Rated 1 out of 5 stars

A few weeks ago I tried to withdraw money to a card but I was advised this wasnt possible due to this being a different paymebt method, which is rubbish as I've done this on other sites which was fine... See more

Company replied

Rated 1 out of 5 stars

Long story short I used a 3rd party payment on 22nd Jan and won £5000 however they confiscated after telling me I could withdraw once I signed a declaration. However weeks or waiting and no communic... See more

Company replied

Company details

  1. Casino

Written by the company

Set up high in a realm far far away, Casino Gods is an online casino ruled by the god Prosperos, with the valiant help of Fortuna, Guardiana and other deities


Contact info

2.0

Poor

TrustScore 2 out of 5

505 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 1 out of 5 stars

I opened a account with you

I opened a account with you. I lost more then 10000 in one day but as a casino operator you guys did not go do your due diligence according to your licence. To ask were and how i deposited this much money proof of funds. Safety net for customers. I took money from my credit card and deposited in my current account and lost it in your casino. Now im in debt of 55000 or more due to your negligence and other sites as well. Please reply on my email account Ramesh Halai.

January 1, 2022
Unprompted review
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Reply from Casino Gods

Hi Ramesh Halai,

Thank you for contacting us, and we are sorry to hear that you have experienced issues with us.

Please let us point out that as per our Terms and Conditions, the verification process can be applied upon registration, deposit, or withdrawal request. This is linked to our regulator’s guidelines and for this reason, we post it clearly in the Terms and Conditions which we ask our customers to accept upon registration.

Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.

Regards,
Casino Gods Team

Rated 5 out of 5 stars

I like this casino because there is a very nice!

I like this casino because there is a good selection of games here and the cancellations are successful (:

December 30, 2021
Unprompted review
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Reply from Casino Gods

Hi Teemu hult,

Thank you for taking the time to review us.

We are happy to see that you have had a nice experience with us 😊!

Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.

We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.

Regards,
Casino Gods Team

Rated 5 out of 5 stars

Was very helpful

Was very helpful, managed to solve my situation in such a short space of time, sylvio was very helpful. Thankyou

December 28, 2021
Unprompted review
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Reply from Casino Gods

Hi Sarah Louise Randells-kemp,

Thank you so much for taking the time to review us.

We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!

In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!

Regards,
Casino Gods Team

Rated 1 out of 5 stars

Never play on this scam site

Never play on this scam site, i played over 1000pound and nothing to win.

December 28, 2021
Unprompted review
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Reply from Casino Gods

Hi Adrian Sauca,

Thank you for contacting us, and we are sorry to hear that you have not been lucky with our casino.

Understanding your frustration, please let us point out that we are a regulated casino, and we act accordingly to the regulator guidelines in the clearest way possible. Said that, please note that if you play with slots, you should know that every game round is unique and cannot be based on the previous one. This means that slots do not know if you won or lost in the previous game/spins. Every round is unique and is generated by the RNG (Random Number Generator).

We wish you the best of luck for your future with our casino, and should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.

Regards,
Casino Gods Team

Rated 1 out of 5 stars

I received an email on Xmas day saying…

I received an email on Xmas day saying all documents received when I sent them months ago.

Now about an hour ago I get a call from this number +356 27782286 asking me to provide details. I then told him about the email I received and then he hanged up. Just won’t this company now to leave me alone as they can keep the money.

December 28, 2021
Unprompted review
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Reply from Casino Gods

Hi Samantha Williams,

Kindly not that your payment has been processed manually on the 29th of December 2021, Kindly wait 3-5 working days in order for balance to reflect into your account accordingly.

Regards,
Casino Gods Team

Rated 1 out of 5 stars

WARNING..AVOID CASINO GODS AT ALL…

WARNING..AVOID CASINO GODS AT ALL COST!!!! This scam casino are consistently breaching their own terms and conditions and privacy policy they have been ordered by the European gamblers commission to resolve many issues with their contradictory ts&cs, to reimburse many unhappy customers and yet they still FAIL TO COMPLY. I've been waiting for over 3 months for my winning and they are showing NO sign of paying me or even letting me know if il be getting my winnings at all. No communication from them Absolutely shocking casino, they offer sign up bonuses which they fail to provide by restricting account access as soon as there has been a withdrawal request by its customers. This is common practice with this casino as you will see by the multiple complaints on many websites. They need to be held accountable for all the criminal activity that they purposely continue to do. This company truly needs to face justice. For the many millions they make by false promotions and contradictory terms and conditions. DISGUSTED!!!

December 28, 2021
Unprompted review
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Reply from Casino Gods

Hi Cher Matthews,

Kindly note your Withdrawal was processed earlier today the 5th of January 2022, Kindly wait 3-5 working days in order for balance to reflect into your account accordingly.

Regards,
Casino Gods Team

Rated 4 out of 5 stars

I have recently joined casino of god's…

I have recently joined casino of god's and have to say my experience has been very good up to now. Verification was straight forward and my pay out done within 48 hours despite it being Christmas! I think a lot of the negative comments come from disgruntled players who either lose or don't follow proper verification process. As I said excellent site .only down side is paying administration fee on payout which is why I didn't give 5 stars. Thanks.

December 26, 2021
Unprompted review
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Reply from Casino Gods

Hi Karen Hughes,

Thank you for taking the time to review us.

We are happy to see that you have had a nice experience with us 😊!

Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.

We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.

Regards,
Casino Gods Team

Rated 1 out of 5 stars

It's been two months and there still no…

It's been two months and there still no winnings been sent , I've even had to get a citizen card at my expense for extra i.d

So far between me and my partner they have had 10 pieces of i.d and bills

Constantly emailing with no response then when I do it's from there sister site which they then say they don't about lol

Casino gods avoid AVOID

I wish you would send my lucky winnings it's Christmas and it would help alot

Name on account JESSICA BOAKES

December 25, 2021
Unprompted review
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Reply from Casino Gods

Hi danny parsons,

Kindly note that your Withdrawal was processed on the 4th of January 2022, Kindly wait 3-5 working days in order for balance to reflect into your account accordingly.

Regards,
Casino Gods Team

Rated 5 out of 5 stars

Sylvio helped me a lot fixing my issues…

Sylvio helped me a lot fixing my issues with deposits. Thanks a lot very focus on costumer queries

December 24, 2021
Unprompted review
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Reply from Casino Gods

Hi Adrian,

Thank you for taking the time to review us.

We are happy to see that you have had a nice experience with us 😊!

Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.

We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.

Regards,
Casino Gods Team

Rated 2 out of 5 stars

Still waiting to get paid since…

Still waiting to get paid since September after have sent documents such as NHS, National insurance number ,and subscription. Until than my review will be same as shown.

December 23, 2021
Unprompted review
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Reply from Casino Gods

Hi Gianluca Tranchina,

Kindly note we sent you an e-mail on the 26th of December 2021 requesting documentation in order for us to help with your case. Kindly forward documents accordingly at your convenience please.

Regards,
Casino Gods Team

Update - 24/02/2022,

Hi Gianluca Tranchina,

Kindly note that your Withdrawal was processed yesterday the 24th of February 2022, Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.

Should you require further assistance do not hesitate to contact us, we are more than happy to help.

Regards,
Casino Gods Team

Rated 1 out of 5 stars

Terrible customer service, money stolen??

Been a member for about 2 weeks, and I would have give them a 5 star review until last few days. Absolute nightmare. 98hrs ago time of writing I was selected for a random review from the safer gambling team. I was advised I wouldnt be able to play for 24-72hrs while this was done. 98hrs later no reply at all from them.

Just before I was selected for the review I cashed out £160. Despite the review I was told Id still get my withdrawal usual time frames. Then 1 day later I was told my fully verified account suddenly needed several more documents. I uploaded them straight away and 3 days later they've still not been reviewed. Been waiting for my money now for 4 days. Absolutely terrible customer service, no reply to emails at all for DAYS, Live support can literally do nothing but contradict each other. Im starting to think casino gods is nothing but a scam!

December 21, 2021
Unprompted review
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Reply from Casino Gods

Hi Anthony Goodwin,

Kindly note that your Withdrawal was processed today the 29th of December 2021, Kindly wait 3-5 Working days in order for balance to reflect into your account accordingly.

Regards,
Casino Gods Team

Rated 1 out of 5 stars

Scammers

Scammers

Don’t pay owt give same excuses time and time again DO NOT USE

December 19, 2021
Unprompted review
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Reply from Casino Gods

Hi Ryan Fitzgerald,

Kindly note that your Withdrawal has been processed today the 20th of November 2021, kindly wait 3-5 working days in order for balance to reflect into your account accordingly.

Regards,
Casino Gods Team

Rated 1 out of 5 stars

Avoid don't regret it like me

I should have listened to all the negative reviews as they told me so.
I'm fully verified and I have withdrew over two grand well over a week ago and they are trying not to pay me out. They have said we need to get in touch with the game provider, when I've made a big withdrawal from playing the same game before and they have never said anything like that. Lied to me that my withdrawal has been processed, this has been seven days now and still haven't recieved it. Today when speaking to someone they said that that are reviewing my documents, another lie as I am fully verified. Then when I ask to speak to the team or fill in a contact form or speak to them on chat they said kindly wait for a email from the department.

I've never had to deal with a casino like this. They refuse to pay you out big winnings making excuses into why they haven't done so. I really liked this site but I think I'll stick to honest sites such as MR Q.

Update: Still no withdrawal twenty days later. Withdrawal is for over 2,400 and I've had no communication to say why I haven't received.

Update: A month later and still no withdrawal. They claim I'm top priority and they have been trying to get in touch with gaming provider to prove I won the funds. This is after me contacting them constantly with emails. I wouldn't want to play with them again.

December 19, 2021
Unprompted review
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Reply from Casino Gods

Hi Zarah Lewis,

Kindly note that your Withdrawal has been processed today the 10th of January 2022, Kindly wait 3-5 working days in order for balance to reflect into your account accordingly.

Regards,
Casino Gods Team

Rated 1 out of 5 stars

Reply

You say you paid me like its no problem. You messed me about for 6 days in a row, cut a long story short. For 6 days I tried to withdraw funds. You said no until verified. I sent you 8 separate pieces of personal documents to verify and still no joy. I put a bad review on and the next day you pay me. Could you explain this please? funny enough my account still isnt verified.

December 17, 2021
Unprompted review
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Reply from Casino Gods

Hi Adam easton,

Kindly note that your Withdrawal was processed on the 16th of December 2021, Kindly wait 3-5 working days for balance to reflect into your account accordingly.

Regards,
Casino Gods Team

Rated 5 out of 5 stars

Ridiculous verification and payout stalling

Verified my account eventually after difficult process but let's hope my winnings are quickly received! Received winnings now spot on casino gods!

December 16, 2021
Unprompted review
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Reply from Casino Gods

Hi keith M,

Thank you for taking the time to review us.

We are happy to see that you have had a nice experience with us 😊!

Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.

We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.

Regards,
Casino Gods Team

Rated 1 out of 5 stars

5 star down to 1. Appalling

Had previously left a 5 star review after playing and using the site won a small amount withdrew no problem...then won a bit more not massive amount £350 and withdrew it, logged back in after a day to find out how long it would take to see that my withdrawal had been cancelled and my £350 was now £20??
In breach of bonus terms and conditions, I made 10 spins of £5 or more which isn't allowed for some reason? Also this was after I had won a few hundred so seems like they just make any old excuses to not pay out. Shame as I was enjoying using this site and would of some for longer but will never use again now, finally understand all the bad reviews, Deposited 20 bonus 20 won over 400 wagered over 800 withdrew 360 and they decided to only give me 20..

December 14, 2021
Unprompted review
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Reply from Casino Gods

Hi Ant Chambers,

Kindly note we sent you an e-mail on the 14th of December 2021 explaining in detail in regards to your withdrawals. Should you have any queries, do not hesitate to contact us.

Regards,
Casino Gods Team

Rated 1 out of 5 stars

Terrible! AVOID

Terrible! Company. Scam in fact comes to mind. I won some money, uploaded all the documents they wanted to withdraw it and they blocked my account says i self excluded myself! No i never. Prove it? SCAMMERS AVOID THESE LIKE THE PLAGUE.

Edit: these are actually criminals! They should never of opened my account as i was in fact self excluded with then via another account (something i wasnt aware of) and they should of been aware instead of waiting 3 days to ban me. Now they have voided my winnings and wont issue a refund! Gambling commission is now involved. SCUM BAGS!!

December 13, 2021
Unprompted review
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Reply from Casino Gods

Hi Rick Lazell

Kindly be informed that we sent you an e-mail today explaining in detail the reason behind your account closure, Should you have any other queries do not hesitate to contact us.

Regards,
Casino Gods Team

Rated 1 out of 5 stars

I have been fortunate to win £20k…no payout

I have been fortunate to win £20k (having lost a significant sum to Casino Gods).

£4k has been outstanding since 24th November 2021.

I am a fully validated member. However I am being told my winnings need to be checked before they can be released.

I have never had issues on other sites. It seems my funds are being held back but no communication to advise why.

The chat team are the only responsive team. I have raised complaints but no response to date.

Terrible experience of winning. Not sure when or if ill get paid.

Simple wins on a Megaways slots machine....no reason I can see to hold back or take so long to process these withdrawals.

Edit....funds received 21 days after win......I had to constantly chase and felt anxious throughout. Terrible customer journey....shame really

December 12, 2021
Unprompted review
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Reply from Casino Gods

Hi Jay,

Kindly note that your Withdrawal was processed on the 13th of December 2021, Kindly wait 3-5 working days in order for balance to reflect in your account accordingly

Regards,
Casino Gods Team

Rated 5 out of 5 stars

Absolutely brilliant no idea where all…

Absolutely brilliant no idea where all the negative feedback is coming from love the games great fun and made a withdrawal last night 10.20pm funds in my account tonight fab

December 11, 2021
Unprompted review
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Reply from Casino Gods

Hi dc,

Thank you for taking the time to review us.

We are happy to see that you have had a nice experience with us 😊!

Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.

We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.

Regards,
Casino Gods Team

Rated 5 out of 5 stars

After having lots of issues with…

After having lots of issues with verification and getting my withdrawal dayana on live chat has gone the extra mile to contact the department that reviews withdrawals and got me the information I needed

December 10, 2021
Unprompted review
Casino Gods logo

Reply from Casino Gods

Hi Peter allison,

Thank you so much for taking the time to review us.

We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!

In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!

Regards,
Casino Gods Team

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