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Rated 1 out of 5 stars

I have not received the order. Bet Ellis 2630 Kousa Drive Winston Salem, NC 27106 336-918-5162 The charge has cleared my bank. This is my 2nd inquiry about the purchase.

Rated 5 out of 5 stars

Castlebeard has been great! I have been using Castlebeard products for quite a while now with no complaints at all. The products have been good and I believe they are top notch, made with authentic na... See more

Company replied

Rated 1 out of 5 stars

I’m very upset because I ordered your product and you shipped it to a different state. I emailed you twice and you still have not contact me back. I’ve already ordered another set and still haven’t re... See more

Company replied

Rated 5 out of 5 stars

The ordering process was very easy. I didn't have to wait long for delivery. Haven't used the face cleanser yet as I just received it this morning. Looking forward to using this product. Excellent co... See more

Company details

  1. Health and Beauty Shop

Written by the company

Beard and Skin Care Products


Contact info

2.8

Average

TrustScore 3 out of 5

58 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

My son-in-law loves your products

My son-in-law loves your products. I ordered on 12-28 and paid for express shipping to get before Christmas. Unfortunately not going to come until the 28th. So much for 3 day shipping, I was told I would be reimbursed for the express but it was disappointing. But when he finally gets it I’m sure he will be pleased. I just now have to pay to ship it to him where he lives

December 26, 2022
Rated 1 out of 5 stars

I’m very upset because I ordered your…

I’m very upset because I ordered your product and you shipped it to a different state. I emailed you twice and you still have not contact me back. I’ve already ordered another set and still haven’t received it. Somebody needs to contact me because I am very just appointed spending almost $200. It’s not something to play around with.

October 5, 2022
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Reply from Castlebeard

Hi Daniel,
We shipped your items to the correct address on your order. There was no mistake in your order shipping at all.
We would have loved to correct the address if you had given us a heads up on time, we could have even reversed the delivery if we had information on time.
Do let us know on time when you have issues so we can help you out!

Thank you.

Rated 5 out of 5 stars

Easy and Flawless Ordering Process

The ordering process was very easy. I didn't have to wait long for delivery. Haven't used the face cleanser yet as I just received it this morning. Looking forward to using this product. Excellent communication on behalf of the company, letting me know where the product was and when I could expect it to arrive.

February 20, 2022
Rated 5 out of 5 stars

Pretty great!

I purchased this for my husband as a Valentine's Day gift, and it is such an improvement over the last beard oil that I got for him, which was way too fragranced for my taste. This beard oil is still pretty scented, but I trust the source of the scent more since it is essential oils and not just 'fragrance'... you never know what you're getting with that ingredient.
My own feedback would be to even tone down the essential oil fragrance just a smidge, but I am highly sensitive to any scents so this may not be necessary for others. My husband is pleased, so ultimately I am pleased! Thank you!

February 15, 2022
Rated 5 out of 5 stars

My boyfriend LOVED this beard oil and…

My boyfriend LOVED this beard oil and he's EXTREMELY finicky about how things smell and feel. The scent isn't overbearing like a lot of beard oils I've smelled and it's not greasy which is a plus. I will buy again!!

February 14, 2022
Rated 5 out of 5 stars

I ordered this product to support a…

I ordered this product to support a black business and because my husband has been experiencing a lot of itching in his beard and I was hoping this would moisturize his beard and the itching would stop. We only just received it and have not had a chance to try it yet. The shipping was quick and product smells good. If I am allowed to update my review I will provide feedback once he has had a chance to try it. So far service from this company has been excellent.

February 9, 2022
Rated 4 out of 5 stars

Pretty nice

It has nice products

January 15, 2022
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Reply from Castlebeard

Hi Tavi,

Unfortunately, we were out of the office due to the public holiday and have responded as soon as we got back. We also see you were already able to change your subscription items as well.
Do let us know if you need help with anything else!

Rated 5 out of 5 stars

Amazing product and fragrance

Amazing product and fragrance. This is my go to beard oil from now on. Players edge basically smells like tobacco vanilla and lasts on your skin for days. It did an amazing job at rejuvenating my beard and hair.

December 27, 2021
Rated 5 out of 5 stars

Top notch products

Castle beard is a great company with great products . Their services are top notch with on time delivery . I will recommend their products and services any day .

December 13, 2021

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