Central Utility Services (UK) Limited (CUS) Reviews 9

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Energy Supplier

Written by the company

Central Utility Services (CUS) are recognised as one of the leading energy consultants in the UK. Focussed on the needs of our clients, we provide an extensive range of services that combine innovation with in-depth utility industry knowledge to ensure we are able to maximise value for our clients


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Company

I've used CUS for over 20 years. I have always found them to be professional, responsive with good communication and clear facts and figures. They deliver savings, if available and good advice when to move or change service providers.

November 24, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic and efficient service

Fantastic service, from people who know their stuff!

We have used CUS for many years and have always had super service from them. The deals they have found have always been lower than I could find myself, and this year another company promised they could save me more than CUS, but when I looked closely at the deal, it was more expensive.

When I changed electricity suppliers this year, there was a problem with my old supplier not liaising with the new one correctly and the whole process was becoming very painful, especially as it was very difficult to speak to anyone at the height of the Covid-19 lockdown. We have never had a problem before and I eventually decided that I couldn't resolve this myself, so I phoned CUS, spoke to Chris, who took the whole mess out of my hands, sorted the problem, got both companies to agree the figures and issue the correct bills and credits.
It is refreshing to deal with a company who don't have the usual 'I can save you hundreds of pounds, pushy salespeople' but with people who efficiently offer you deals, comparisons and handle the paperwork and any issues in a friendly manner.

Thank you CUS

October 23, 2020
Unprompted review
Rated 5 out of 5 stars

Thoroughly recommend Central Utility Services

We have been clients of CUS for over fifteen years and Barbara and her team have always negotiated excellent deals from our utility suppliers. We are given options and comparisons to back up their proposals and have complete confidence in their choice of suppliers and the savings that will be made.
CUS also arranged payment plans and refunds on our behalf during the 2020 spring/summer lock down period when we were closed for over three months.
We thoroughly recommend Central Utility Services to manage your utility needs.
Simon Leigh-Jones
Director
English's of Brighton
Seafood restaurant and Oyster Bar

October 20, 2020
Unprompted review
Rated 5 out of 5 stars

Customer since 1997

C.U.S. have saved the Company both a great deal of time and money over the 20 plus years they have been our broker. The small, friendly team get the best rates possible and make changing of suppliers really simple. Highly recommended.

October 16, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Service.

Excellent Service.
We have used CUS for many years to negotiate our utility contracts at all three of our hotels and golf clubs and Barbara and the team have always looked after our interests.
I would recommend CUS to any business as their advice has saved us a considerable amount of money over the years and they provide an excellent service.
David Colyer
Managing Director
Leaderboard Group

October 16, 2020
Unprompted review
Rated 5 out of 5 stars

My experience with CUS.

My company has used CUS for many years . They have always been active and transparent when negotiating utility contracts with providers , always obtaining a good balance between cost and supplier reliability and integrity. They have also been excellent in dealing with supplier issues .
I am happy to recommend them .

October 16, 2020
Unprompted review
Rated 5 out of 5 stars

CUS have been our advisors for over 20…

CUS have been our advisors for over 20 years and are only interested in providing the best and most appropriate advice and quotes depending on current market conditions. Barbara and her staff are always available to talk over the monitoring of accounts with providers to avoid going out of contract etc.
This extends to bill by bill monitoring of invoices. An essential service for any large business.

October 15, 2020
Unprompted review
Rated 5 out of 5 stars

CUS is very good

We have been working with CUS for many years. They are helpful, pro-active and source very competitive deals.

October 15, 2020
Unprompted review
Rated 5 out of 5 stars

Have used CUS for over 20 years to…

Have used CUS for over 20 years to broker utility contracts and manage our accounts with utility providers. They have secured competitive rates, sorted out supplier issues and kept an eye on incorrect invoices. We have tried other brokers but keep coming back to CUS. An essential part of our team.

October 15, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look