While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and excellent communication, making the entire process smooth and stress-free. Many people highlight the exceptional customer service, noting the team's dedication and personalized approach. Consumers frequently mention the outstanding service provided, with many appreciating the unique strategies and attention to detail that led to successful sales. Reviewers also commend the efficiency and responsiveness of the team, which contributed to a positive overall experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Service

Customers had positive experiences with service, often highlighting the team's efficiency, attentiveness, and... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the excellent communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We highly recommend Chosen Home From the valuation and marketing to completion and handover, Lisa and the team were so professional and beyond helpful. Whenever we contacted them they always came ba... See more

Rated 5 out of 5 stars

The Chosen team went above and beyond for us right from the start. From Nikki negotiating our sale in super quick time, to Liz, who kept us fully informed of all progress at every stage of our transa... See more

Rated 5 out of 5 stars

Chosen did an incredible job from end to end. Advising us professionally on the right price and how best to present our house, brilliant marketing package that led to a long list of viewers, great ser... See more

Rated 5 out of 5 stars

I sold my house within a week of it going on the market. Chosens attention to detail was amazing and the pictures and videos of our house made us want to buy it. Every person on the time was extremely... See more


Company details

  1. Real Estate Agents
  2. Real Estate Agency
  3. Real Estate Appraiser

Written by the company

With Chosen you don’t have to pay a fee to sell your home. Chosen Estate Agents, covering Sutton Coldfield, Lichfield and surrounding areas.


Contact info

4.9

Excellent

TrustScore 5 out of 5

152 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The team at Chosen sold my property…

The team at Chosen sold my property within 4 days of going on the market, I had a large block viewing of 21 people and received multiple offers which resulted in selling over the asking price. The excellent customer service along with not paying a fee to sell would make it a no brainer for me to recommend Chosen or use them again. Thank you!

October 7, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service.

It has been a pleasure to deal with all of the team at Chosen Home.
They have done everything they said they would do.
They are friendly, professional, efficient and enthusiastic. What more could you ask for?

October 7, 2021
Unprompted review
Rated 5 out of 5 stars

We highly recommend using Chosen

We highly recommend using Chosen, they are everything we needed with having the stress of selling two properties at the same time. Nicki and Hannah are knowledgeable, professional but also have a great personal touch to the whole process. Their communication is exceptional and we personally found it refreshing working with a company that is not restrictive to a 9-5 working window. I wouldn’t hesitate in using Chosen again .

October 3, 2021
Unprompted review
Rated 5 out of 5 stars

Rob and Nicki from Chosen Home to be very professional and yet personal

I have many years of experience in property and as an agent and I found Rob and Nicki from Chosen Home to be very professional and yet personal. Communication was excellent. We have been looking for our ideal home in Sutton Coldfield for a number of years and within our first viewing, they found us the perfect home. Many thanks Chosen Home.

September 30, 2021
Unprompted review
Rated 5 out of 5 stars

We would highly recommend Chosen Homes

We would highly recommend Chosen Homes. So far it has been a seamless process from the initial meeting with Rob for the valuation to the photography, marketing and the selling. Our property was marketed better than we had hoped and therefore obtaining a sale within a matter of days! Excellent ongoing communication - Chosen Homes is definitely the way forward!

September 29, 2021
Unprompted review
Rated 5 out of 5 stars

So far this has been an easy process…

So far this has been an easy process for us... Hannah is the perfect blend of professional and friendly and has been proactive, reliable and quick to respond to any queries. Communication is key during such a stressful time and Hannah even called me late at night to let us know our offer had been accepted! She is committed to doing her best for both parties and I wouldn’t hesitate is recommending Hannah and Chosen Homes to anyone!

July 23, 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommend Chosen Homes

Highly recommend Chosen Homes. Rob came over to value our house. He was very professional, knowledgable and very thorough on how they intended to market our property.
The viewings were conducted by Chosen Homes and in-depth feedback was promptly provided after every viewing. Rob negotiated a very good offer on our property which is now SSTC. We’ve been very pleased with the whole process from valuations to offer. Thanks Rob!

July 10, 2021
Unprompted review
Rated 5 out of 5 stars

Choose Chosen

Having initially marketed our parents apartment unsuccessfully with a local estate agent, we decided to give Chosen a go, having heard great things about them.

From start to finish, they have gone above and beyond with the service they have provided. Throughout the sale, Nicki and Rob’s professionalism has shone through.

The photography and virtual tour Paul provided was excellent, really showing off the apartment to it’s best.

We were constantly kept in the loop with regards to viewings and general updates on progress by Nicki and Rob, who were always extremely helpful and easy to contact.

Chosen’s whole concept is amazing with their no seller fees, video and virtual tours. Nicki & Rob have taken care of everything for us, from the high quality marketing of the property, attentive viewings and progress reports to liaising with our buyer and generally taking the stress out of the whole procedure.

Thank you Nicki, Richard, Rob and Paul, we cannot recommend you enough.

J&A

June 26, 2021
Unprompted review
Rated 5 out of 5 stars

Best agency I’ve ever used

I was recommended Chosen through a friend when I was planning on selling my home.
They have been absolutely fantastic throughout the whole process of marketing and selling my home.
The photographer is one of the best in the country and he made my home look amazing on the photos.
Nicki & Hannah we’re both lovely women with plenty of experience.
I was always kept fully up to date regarding my viewings and I could get in touch with them whenever I needed to weather it was a week day or weekends.
Chosen impressed me so much not just because I don’t pay an agency fee but also because they advertise property’s on 6 different websites so there’s more opportunity for the public to see your home on the market.
I sold my home after 5 days for over the asking price and I’m one very happy lady.
I really would highly recommend you getting in touch with Chosen if your thinking of selling your property as you can’t go wrong.
I shall definitely use them again and I’ve told all of my family and friends about them.

June 25, 2021
Unprompted review
Rated 5 out of 5 stars

Choose Chosen if you want a VIP experience!

We have just experienced a phenomenal level of customer service and efficiency with Chosen. Our agent Rob was superb, personable, professional and very articulate. He explained the process to us fully and their photographer Paul was fab too. Chosen is all about the customer experience and what the customer wants to achieve. Super impressed so far. Our listing was live within a few days of instructing.

June 23, 2021
Unprompted review
Rated 5 out of 5 stars

Nicki and Rob have been fantastic and…

Nicki and Rob have been fantastic and were extremely proactive in selling my house. They provided feedback following every viewing and have always kept me up to date with the progress of the chain. All this and the buyer is paying their fee! Would highly recommend.

May 20, 2021
Unprompted review
Rated 5 out of 5 stars

Do not hesitate to use Chosen Home

Do not hesitate to use Chosen Home. They sold my house within days. What really impresses is the speed with which they market the property and the professional and personable attitude. They don't pressure you but give you all the information you need clearly and transparently. Photographs were lovely as was Paul the photographer and Nicki is charming an honest. Rob professional, personable with great communication. I am so pleased I went with them. Thank you.

May 13, 2021
Unprompted review
Rated 5 out of 5 stars

Great communication.

I would highly recommend Chosen, they sold my house in 4 days but more importantly they are great at keeping you informed. A really professional team.

May 6, 2021
Unprompted review
Rated 5 out of 5 stars

I have to admit I was dubious at first…

I have to admit I was dubious at first as I saw not sure how this concept would differ . But the attention to detail and their customer first approach throughout the process was different to the old estate agent approach . They handled it very professionally and made you feel it was all under control with regular updates .Nicki , Rob are simply great ambassadors for Chosen . Thank you Grant and Tracey Adams

April 12, 2021
Unprompted review
Rated 5 out of 5 stars

Industry Revolution

Originally decided to go with conventional Agents. Rob Shotton wouldn't let go, personable, articulate, persuasive. I changed my mind and ran with Chosen. Best decision I have made in years.
Nicki, charming, constructive, convincing.
Photographer Paul, brilliant.
Presenter Imi, pretty unique product.
Rob Shotton, Top Man.

March 31, 2021
Unprompted review
Rated 5 out of 5 stars

Totally Different Estate Agency Experience

This is our 5th move and to be honest, my opinion of estate agents wasn't the greatest but Chosen Homes have completely changed this for me. They have been incredible. Everyone we have met has been so professional and lovely. They go over and beyond, genuinely putting so much time and effort into marketing our property and achieving 2 offers in under 2 weeks. It really feels like they have your best interests at heart but are also respectful to the buyer and make the whole process a positive experience. Nicki and Rob have always been honest and transparent and you feel like you are always informed. They have taken care of everything for us and we are so glad we 'chose' Chosen. Nicki taking over the viewings for us was so helpful and I think made such a difference- it literally is an entirely different estate agency and we cannot recommend them highly enough. Thank you so much Nicki, Rob, Immie, Paul and Richard - you've been amazing.

March 22, 2021
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

From our initial contact with Richard and then meeting Rob for the valuation, then the lovely Paul & Immie who took some fantastic photos, video and the 3D house view the service has been exceptional.

Our house only went onto Rightmove last night and we have 6 viewings booked already so hoping for a swift sale! Thank you Chosen!

March 9, 2021
Unprompted review
Rated 5 out of 5 stars

Best agent we've used in 6 moves

Made everything so easy from start to finish. High quality photos, 3D tour. Very professional, responsive, great communication. Huge thanks to Rob in particular. I wouldn't hesitate to recommend them.

February 27, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look