I sent several messages requesting to cancel an order that was still pending. I never received any acknowledgment or reply. Now the order has shipped. I contacted Citywide Shop, once again and have... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Terrible communication. Have been trying for a week to get a response about an exchange. Ended up purchasing replacement for faulty item elsewhere and still waiting for response on how to claim my ret... See more
Company replied
Never used Ciywideshop before but was led there by a Google search for the product I was looking for. Was a little skeptical when I saw their price but took a chance anyway. Boy was I PLEASANTLY SURPR... See more
I want to give Citywideshop an excellent rating. Although delivery for Christmas was complicated by USPS, my customer service person, Lizzy, was excellent in her help to get me my product on time. Sh... See more
Company details
Information provided by various external sources
Citywide Shop offers deals and saving on popular and generic household brands.
Contact info
United States
- support@citywideshop.com
- citywideshop.com
3.1
Average
333 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Citywideshop
Hello Thomas,
Please be advised that your item was shipped on the 9th of September and the carrier still has the item on hand as they are unable to contact you to confirm a delivery date. Please refer to the email that was sent from our support team to contact the carrier and have the item delivered.
Cheers,
Lizzy M.
Fast shipping!!!
September 6, 2021
Easy purchasing process
Easy purchasing process. Item was quickly shipped and arrived in perfect condition.
September 1, 2021
Great Service and Fast Shipping
The communication was excellent! Shipping was very fast! Will buy from them again! Highly recommended.
August 29, 2021
Fast shipping!!
August 26, 2021
Great Purchase
Excellent communication shipping, tracking & delivery details provided. Item was a great price and packed very well to prevent any damage during shipping.
August 17, 2021
Super fast shipping
I am so glad I found this site! I wanted this paddle board at the Costco price (they are 1,000 on the bodyglove site)but they were sold out for weeks. I came across this site, it was the low price and in stock! I ordered a Tuesday night and by Thursday morning my new board was here. Could not have asked for faster shipping or a better deal!
August 5, 2021
They were speedy in delivery
They were speedy in delivery, and the SUP was in good condition. Would order from them again.
August 4, 2021
Fast shipping unbeatable price got 2…
Fast shipping unbeatable price got 2 paddleboards and extremely happy with them
July 15, 2021
Arrived on time in good condition.
July 11, 2021
My order shipped quickly and I feel…
My order shipped quickly and I feel like they had the best prices for what I wanted (paddle board). I was hesitant to order at first because it seemed too good to be real, but after researching the site, it seemed legit and was!
June 25, 2021
10000% satisfied customer!!
I was definitely very skeptical of the amazing deal, but after reading reviews I decided to chance it. I was not disappointed! The paddle board I got was exactly as described and was a genuine bodyglove product, for 50% off the retail price! And it arrived fast!! Would absolutely shop here again!
June 16, 2021
This product is very dangerous and…
This product is very dangerous and quite frankly junk. We are sorry we ever purchased it! Even worse, we should have read their "Return Policy" prior to our purchase.
June 16, 2021
Someone was right about them they take…
Someone was right about them they take a long time to get order processed but the want there money fast as they can
May 27, 2021
Unprompted review
Reply from Citywideshop
Thank you for leaving a review. The item ordered stated on its listing page the estimated time (5-7 business days) total processing + shipment. We also do not charge until the item is processed and shipped. You requested a cancellation and the order was canceled and authorization voided.
-Lizzy M
Support Team.
I was hesitant at first
I was hesitant at first to purchase from this site and took the chance and I don't not regret it will definitely be ordering from citywideshop again..
May 23, 2021
Thank you very much
May 11, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.