Clarks - Nuneaton Reviews 70

TrustScore 5 out of 5

4.8

8 Queens Road, CV11 5JW Nuneaton, Warwickshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

Went into store and measured at sizes that nowhere fit child’s feet. Why give us these figures when they are irrelevant to actual shoes. Girl serving was very unconfident and not sure she knew what s... See more

Company replied

Rated 5 out of 5 stars

The staff was welcoming and helpful we had Kerry at Nuneaton shop helping out to buy our little boy first pair of shoes she offered to measure his little feet and help find suitable shoes for him. We... See more

Rated 5 out of 5 stars

Would personally like to take the time to thank Freya for her brilliant customer service. We came to Clarks Nuneaton to get my youngest baby boys feet measured. Freya was very skilled and brilliant wi... See more

Rated 5 out of 5 stars

Any shoe shopping is a stressful experience with my autistic son. Having tried numerous times at various stores to get new school shoes, we finally found success thanks to Kerry in the Nuneaton bran... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • 8 Queens Road, CV11 5JW, Nuneaton, Warwickshire, United Kingdom

  • 02476383527

4.8

Excellent

TrustScore 5 out of 5

70 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Went into Nuneaton store

Went into Nuneaton store, served by Kerry. She was very helpful efficient and gave lots of advice and information. I purchased a pair of havisham brogues. Had many times so comfy and hard wearing. Great service pleasure to shop.

September 25, 2024
Unprompted review
Rated 5 out of 5 stars

Great support from Tiani

We went in for school shoes as I imagine most parents would late August. Tiani was very patient with the kids and helpful in explaining what would be most comfortable for a wide foot. We ended up with trainer-like shoes which my son is very happy with.

August 29, 2024
Unprompted review
Rated 5 out of 5 stars

School shoes

Thanks Eden @ nuneaton friendly helpful and informative. We went to be measured and fitted for school shoes, my boys were pleased with the shoes they chose, the fit was great considering we had to order and wait for delivery for one pair before we could try!

August 26, 2024
Unprompted review
Rated 5 out of 5 stars

Fast and friendly- thank you Molly

We were helped by Molly at the Nuneaton branch today. She was so friendly and patient whilst being screamed at by my toddler. Not always the response you get even though as a company your staff must have to deal with loads of mardy toddler each week.

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

Top Customer Service

Any shoe shopping is a stressful experience with my autistic son.
Having tried numerous times at various stores to get new school shoes, we finally found success thanks to Kerry in the Nuneaton branch.
She was calm, listened to what my son was saying, didn’t rush him, which meant we left the store with new shoes and also trainers. So thankful to her, and we will be asking for her by name from now on.

August 26, 2024
Unprompted review
Rated 5 out of 5 stars

A great shopping experience

Everyone in Clarks is always so polite and helpful making a great easy experience for buying school shoes. We was seen by Kerry today in the nuneaton store who spent a long time ensuring we was happy with our choice.

August 21, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

Great Service and the back to school offers were good too. The staff were friendly and courteous even when the store was busy. Thank you for a fantastic service Molly.

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from Kerry @ the…

Excellent service from Kerry @ the Nuneaton store. She was very welcoming and made my daughter feel as ease when measuring her feet. Kerry brought out numerous pairs of shoes for her to try and was very helpful and patience throughout making sure they felt right for my daughter.

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Lovely customer service as always!

Lovely customer service, Kerry was so friendly and put my boys at ease, gave them colouring sheets, didn’t rush us at all and gave great advice. Fitted both my boys and we always return for the lovely shoes and customer service.
Thank you Kerry!☺️

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

Great service from Kerry in Nuneaton

Kerry in Nuneaton was very helpful when we were purchase our son's first pair of school shoes. Love that there is a guarantee which stops the worry of my son having a sudden growth spurt before school starts!
Thank you

August 6, 2024
Unprompted review
Rated 5 out of 5 stars

year 7 shoes!!

the lady who helped me was absolutely lovely, so kind and i got the perfect shoes for year 7!! thank you molly

July 25, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look