Clarks - Rushden Lakes Reviews 132

TrustScore 5 out of 5

4.9

Unit A15 South Terrace, Rushden Lakes, NN10 6FS Rushden, Northamptonshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We were served by a very helpful young lad this evening. His name was Will. I needed to purchase a pair of school shoes asap for the next day and he did his absolute best and had lots of patience aft... See more

Rated 5 out of 5 stars

We were served at Clark’s, Rushden lakes today by a lovely young gentleman called Reuben. My husband struggles with his mobility and was unable to sit down on the shop seating as it was too low, so he... See more

Rated 5 out of 5 stars

We went into Clarks at Rushden Lakes for my baby’s first shoes and was served by Frankie. A massive thank you for supporting us as first time parents by explaining each step and putting our daughte... See more

Rated 3 out of 5 stars

Went into store, after booking time online. Arrived early but told we couldn't been seen until time booked. Went in at booked time and still sat to wait for a sales person although other customers cam... See more

Company replied


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • Unit A15 South Terrace, Rushden Lakes, NN10 6FS, Rushden, Northamptonshire, United Kingdom

  • 01933314991

4.9

Excellent

TrustScore 5 out of 5

132 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Anish was great today (21/8/2024)

Anish was great today (21/8/2024). Really welcoming and talked directly to my children when fitting them. He asked them questions to set them at ease as well as to find out about their preferences and comfort with the different shoes they tried on. Really pleased with the service provided.

August 21, 2024
Unprompted review
Rated 5 out of 5 stars

Chelsie was an incredible fitter

Chelsie was an incredible fitter, she even remembered the children’s names, amazing given how many children she dealt with. Kids have come out happy and the whole thing was professional and quick!

August 12, 2024
Unprompted review
Rated 5 out of 5 stars

I went in just to have a look at shoes…

I went in just to have a look at shoes for my little boy and was welcomed by a lovely young girl who offered to measure my sons feet even though I didn’t have an appointment, she made my son feel very comfortable and she found him the perfect pair of shoes as he loves dinosaurs, the girl was called Cassie and I can’t thank her enough for her time and patience that day with a lively 2 year old

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

Served by Josh at Rushden Lakes

Served by Josh at Rushden Lakes. He was polite and friendly. We were shopping for school shoes and he engaged well with the children and ensured to check properly that the shoes fit.

August 17, 2024
Unprompted review
Rated 5 out of 5 stars

Luke at Rushden Lakes today could not…

Luke at Rushden Lakes today could not have been more helpful and understanding. Clearly our Grandson didn’t want his feet measured for his first shoes. However Luke was very understanding and patient and most helpful when it came to the fitting. Thank you Luke well done. We will be back !

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

Great help

Bipasha was brilliant in the Rushden lakes store today. Spent so long helping my fussy daughter choose shoes.

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

We had our son fitted for new shoes at Clarks this weekend and Farhan was so helpful. We often struggle to find shoes as my son has a high instep and nothing was too much trouble. After 7(!) pairs of shoes later, we left with a new pair of shoes and a very happy family.

August 10, 2024
Unprompted review
Rated 5 out of 5 stars

Great staff member

Was served by myles, he was friendly and polite.
He helped me decide on what style and colour to get and did not mind getting me multiple different shoes to try on.
Great experience, would recommend Clark’s to anyone.

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

Luke at Rushden lakes was amazing

Luke at Rushden lakes was amazing . We had tried four stores before we drive out there for some help as my son has a really high arch and school shoes are a real mission to find . Thanks Luke for being so patient and calm !

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

New employee Richie

We always buy Clark’s shoes for school…..they are the best quality and are fitted. Richie served us and it was really straight forward. He suggested some polish and a special sponge which we bought! Also topped up on laces as we get through them! I recommend the black scuff polish…as we also have riding boots!

August 6, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly, helpful Staff

Although the store was busy they still had enough staff to help me immediately. The assistant (Farhan) was very helpful and suggested a suitable pair of shoes I needed to go with a suit. The pair I purchased is not something I'd of thought of myself but he got it spot on and I'm very pleased with them :-)

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

We were served by Farhan at Rushden…

We were served by Farhan at Rushden Lakes today, what a lovely young man, very attentive and polite, nothing too much trouble and an absolute delight.
I bought a pair of fabulous sandals in the sale as well, great experience, thank you.

August 3, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look