Clydach Farm Reviews 410

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great product, great service and made in the UK. My dog loves the venison, it keeps his coat shiny his eyes clear and his teeth in good condition. He’s been on it for several years. We have a subsc... See more

Rated 5 out of 5 stars

Informative website & easy to order. Made an amendment to order via email. Pleased that packaging of products & delivery mostly paper/cardboard rather than plastics And dry food and treats sound n... See more

Rated 5 out of 5 stars

From start to finish I found the purchasing experience first class. The website is easy to navigate, clear and the payment process was very straight forward. Once the product arrived my 2 doggos just... See more

Rated 5 out of 5 stars

Delivery driver was shocking had to find him around my village and when I did he said it’s been delivered I asked him where too he gave it to a house not too far from me but didn’t even attempt to... See more

Company details

  1. Pet Store

Information provided by various external sources

We make grain-free, real food for dogs. Inspired by the fields of Great Britain, we select the finest, locally sourced meat, fish and poultry to create nutritious, nourishing and real foods for dogs. Clydach uses the kind of ingredients you’d have in your own kitchen – nothing artificial, nothing refined.


Contact info

4.8

Excellent

TrustScore 5 out of 5

410 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Definitely recommend

Have bought from Clydach Farm a few times now and have had no problems whatsoever.
I'll continue to buy my dog's food from them as I like their ethos.
Can highly recommend them.

August 28, 2023
Rated 5 out of 5 stars

Informative website & easy to order

Informative website & easy to order. Made an amendment to order via email.
Pleased that packaging of products & delivery mostly paper/cardboard rather than plastics
And dry food and treats sound nutritional value and our collie likes them

August 25, 2023
Rated 3 out of 5 stars

Overall food is great

Overall food is great, i would give 5 stars for food, however i have given 3 starts due to them changing their delivery partner from excellent DPD to terrible parcel force. Now if i want my food delivered on time i have to pay extra for next day delivery otherwise if left will parcel force it can take up to 2 weeks due to their incompetency

July 31, 2023
Rated 5 out of 5 stars

The Clydach team cares!

The Clydach team cares about its food, the dogs love it, the customer service is outstanding and the packaging is totally recyclable and plastic free. I always feel good about supporting independent British suppliers like Clydach.

July 5, 2023
Rated 2 out of 5 stars

Wet food leaky and damaged

I'm afraid some of the wet food didn't seem to be sealed properly. A few of the trays had leaked out. My dog was sick this morning after he tried one of the trays (salmon). Disappointing as I'm not sure I can trust this batch! They seem a bit different every time.

Update: the customer service team followed up by email and asked for photos. I sent some, explaining that i actually threw out the ones that were leaking everywhere. They promised to reimburse me for the number of items damaged (was a few trays, wasn't asking for much) but then there was no follow up after that. They seem very mindful to respond on the public forum though.

June 24, 2023
Clydach Farm logo

Reply from Clydach Farm

Hello Jessica,

Thanks so much for getting in touch with us.

I am so sorry to hear that you've experienced some issues with the wet food you ordered from us.

I have had a look and can see that you haven't discussed this problem with us. I have sent you an email to get more details and make this right for you.

We really care about pets and their parents, and will do everything we can to ensure they are happy with our products and service.

Please do let us know more details via email; alternatively, if it is more accessible for you, please give us a call on 0800 088 7965, and we will fix this for you.

Speak soon,

Abi
Customer Love Team
Clydach Farm Group

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look