COCO BOO LOVES Reviews 211

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers had a great experience with this company. Customers consistently praise the incredible team for their immediate and reliable solutions to any issues, highlighting their commitment to quality clothing and excellent customer service. Many appreciate the unique and amazing quality of the garments, with styles described as unbelievable and next to none, often receiving compliments when worn. Reviewers are impressed with the personalized assistance, quick response times, and the overall dedication shown in every aspect of the business, from product to packaging. However, some customers also noted issues with orders not being received, poor customer service, and a lack of accountability regarding refunds or replacements. There were also concerns about the quality of some items, with reports of color fading, stitching coming undone after minimal wear, and inconsistent sizing that did not match advertised measurements.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the unbelievable styles and amazing... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the amazing, great, and... See more

Quality

Consumers find quality to be positive, with many praising the unbelievable styles and high standard of their... See more

Order

Users describe ambiguous interactions with order experiences, with some customers expressing satisfaction... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising the team's incredible dedication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Coco Boo Loves is by far the most professional online shop I have EVER come across. Their styles are absolutely unbelievable and the quality of their clothes is next to none. The team is incredib... See more

Company replied

Rated 5 out of 5 stars

Bought items for my partner from here many times and she's always loved everything. Felt I had to leave a review because I really appreciate how for a small business, Coco has such a commitment to qua... See more

Company replied

Rated 5 out of 5 stars

Great quality item and customer service were quick to respond and helpful when I emailed them to chase my order. I didn’t realise dispatch would take 10 working days - which was my mistake as I hadn’t... See more

Company replied

Rated 5 out of 5 stars

Absolutely INSANE collections from Coco Boo Loves. I’ve had so many bits and bobs from here, can’t wait to buy more and I’ve always been so impressed. The ladies truly put their heart and soul into th... See more

Company replied


Company details

  1. Clothing Store

Written by the company

Coco Boo Loves offering the coolest styles for the coolest babes and yep that's you. We want you to be part of our Coco family and take on the fashion world one awesome outift at a time :)


Contact info

4.0

Great

TrustScore 4 out of 5

211 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Excellent service

Excellent service, returns and refund process. Very professional & friendly

May 10, 2022
COCO BOO LOVES logo

Reply from COCO BOO LOVES

Hi Laura,

Thank you so much for taking the time to leave us a review. We're so happy you love our service and so happy to hear you love what we do. Welcome to the gang :)

Jo @ CBL x

Rated 5 out of 5 stars

Amazing clothes

Amazing clothes, great quality

May 9, 2022
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Reply from COCO BOO LOVES

Thank you so much for taking the time to review. It really means the world to us and we're so happy you love what we do ;) Welcome to the gang xx

Rated 5 out of 5 stars

Love the clothes

Love the clothes. I am fully addicted! Parcels always arrive quickly, I definitely recommend! X

May 9, 2022
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Reply from COCO BOO LOVES

Hey Leanne, Thank you so so much for taking the time to review. :) As a small family run business hearing positive feedback about our Boo really means the world to us. It helps us to grow and improve as we're always trying to offer more and the best service we can. Thank you so much for your kind words, we're so happy you love our styles and service. So much love, The CBL Family xx

Rated 5 out of 5 stars

Regularly buy from Coco Boo

Regularly buy from Coco Boo, amazing items that I often get asked where items are from! great service - would fully recommend! Thank you

May 3, 2022
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Reply from COCO BOO LOVES

Hey Nicki, Thank you so so much for taking the time to review. :) As a small family run business hearing positive feedback about our Boo really means the world to us. It helps us to grow and improve as we're always trying to offer more and the best service we can. Thank you so much for your kind words, we're so happy you love our styles. So much love, The CBL Family xx

Rated 5 out of 5 stars

Beautiful quality item arrived very…

Beautiful quality item arrived very quickly thank you will returning in the future

May 2, 2022
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Reply from COCO BOO LOVES

Hey Joy, Thank you so so much for taking the time to review. :) As a small family run business hearing positive feedback about our Boo really means the world to us. It helps us to grow and improve as we're always trying to offer more and the best service we can. Thank you so much for your kind words, we're so happy you love our styles. So much love, The CBL Family xx

Rated 5 out of 5 stars

Loving this boutique

Loving this boutique, gorgeous clothes 🥰

April 12, 2022
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Reply from COCO BOO LOVES

Hey Gorgeous,

Thank you so so much for taking the time to review. :)
As a small family run business hearing positive feedback about our Boo really means the world to us. It helps us to grow and improve as we're always trying to offer more and the best service we can.

Thank you so much for your kind words, we're so happy you love our styles.

So much love,

The CBL Family xx

Rated 5 out of 5 stars

Coco Boo is THE best clothing boutique…

Coco Boo is THE best clothing boutique and one of my fave places to shop, I have bought from them ever since they first opened and haven’t once been disappointed with my shopping experience.. from the customer service/care to the quality of the clothes, everything is always fantastic and at super affordable prices too. I have nothing but good things to say about this store, keep it up!!x

April 6, 2022
Unprompted review
COCO BOO LOVES logo

Reply from COCO BOO LOVES

Hey Gorgeous,

Thank you so so much for taking the time to review. :)
As a small family run business hearing such positive feedback about our Boo really means the world to us. It helps us to grow and improve as we're always trying to offer more and the best service we can.

Thank you so much for your kind words, we're so happy you love what we do.

So much love,

The CBL Family xx

Rated 5 out of 5 stars

I love Coco Boo Loves

I have followed Coco Boo Loves on insta for quite some time, last year I purchased some boots online, they arrived so quick and were even better than expected. They are great quality and I get compliments whenever I have them on. No doubt I’ll be be purchasing most of my summer staples from here too when I finally get chance to go to the store! 10/10! Xoxo

April 6, 2022
Unprompted review
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Reply from COCO BOO LOVES

Hey Gorgeous,

Thank you so so much for taking the time to review. :)
As a small family run business hearing such positive feedback about our Boo really means the world to us. It helps us to grow and improve as we're always trying to offer more and the best service we can.

Thank you so much for your kind words, we're so happy you love what we do.

So much love,

The CBL Family xx

Rated 2 out of 5 stars

Poor quality

Lovely clothes but poor quality. Bought a white oversized shirt/dress from here last year for around £35ish and within an hour of wearing it one of the buttons literally just fell off. I was super careful and then another hour later another one fell off the sleeve cuff. Quite embarrassing when you’re out and about, and the shirt was far from being too tight for it to pop off. Not what you expect for the pricing. Lovely styles but over priced for the poor quality

April 5, 2022
Unprompted review
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Reply from COCO BOO LOVES

Hi Katie,

Thank you so much for taking the time to review.

I'm so sorry to hear you didn't have a great experience with your order, I actually know which shirt you're referring to from a few seasons ago and we did have slight issues with the buttons on that particular style. The buttons on that shirt came in a heavy gold metal which meant they had to be sewn on loosely so as to avoid puckering on the fabric. Due to this we sent follow up emails at the time and asked customers to get in touch if they experienced any issues with the shirt offering to re-sew all the buttons back on free of charge. I'm sorry if you didn't receive this email at the time.
We do always try and rectify any issues that arise as quicky and efficiently as we possibly can and always work with our customers to help them have the best shopping experience.

I don't believe this particular style is reflective of the quality of our stock and hopefully if you choose to order from us again you will see this :)

Thank you so much, kindest regards,

The CBL Gang xx

Rated 5 out of 5 stars

Such an amazing boutique

Such an amazing boutique, fabulously styled pieces and something a little special, never disappointed and I can always count on the boo to post out quickly,
The girls are great with help on sizes and when you pop to the boutique your always welcome and made to feel special.

April 5, 2022
Unprompted review
COCO BOO LOVES logo

Reply from COCO BOO LOVES

Hey Gorgeous,

Thank you so so much for taking the time to review. :)
As a small family run business hearing such positive feedback about our Boo really means the world to us. It helps us to grow and improve as we're always trying to offer more and the best service we can.

Thank you so much for your kind words, we're so happy you love what we do.

So much love,

The CBL Family xx

Rated 4 out of 5 stars

Beautiful clothes

Beautiful clothes, speedy and friendly service. For me, not every day prices I can afford to spend but for occasions I love to use these guys for treats 🤍

April 5, 2022
Unprompted review
COCO BOO LOVES logo

Reply from COCO BOO LOVES

Hey Gorgeous,

Thank you so so much for taking the time to review. :)
As a small family run business hearing such positive feedback about our Boo really means the world to us. It helps us to grow and improve as we're always trying to offer more and the best service we can.

Thank you so much for your kind words, we're so happy you love what we do.

So much love,

The CBL Family xx

Rated 5 out of 5 stars

Beautiful Clothing!

Quality items and the staff are fantastic! I have purchased both online and instore and love the variety of clothing offered, particularly for a small business! ⭐

April 5, 2022
Unprompted review
COCO BOO LOVES logo

Reply from COCO BOO LOVES

Hey Gorgeous,

Thank you so so much for taking the time to review. :)
As a small family run business hearing such positive feedback about our Boo really means the world to us. It helps us to grow and improve as we're always trying to offer more and the best service we can.

Thank you so much for your kind words, we're so happy you love what we do.

So much love,

The CBL Family xx

Rated 1 out of 5 stars

Dodgy flares and broken zips

I brought a pair of blue high-waisted flares which kept slipping down despite me checking the sizing and getting the sizing that fits. The zip on the flares is terrible and keeps coming away and is so tiny and fiddly. I wore them once to work and had people commenting on the gapping zip and trying to wrestle it down to get the teeth aligned was horrible. I had to leave work and get a different pair of pants on my lunch break. I couldn't return them as I'd taken the tag off and it had surpassed the return date. It's really put me off shopping here again

April 5, 2022
Unprompted review
COCO BOO LOVES logo

Reply from COCO BOO LOVES

Hey there,

Thank you so much for taking the time to review.

I’m sorry to hear you didn’t have a great experience with one of our items. This is the first time we are hearing about this and I’m sorry you didn’t reach out to our customer service team who are always available to help.
I hope we can show you the great quality of all our styles if you choose to purchase again.

Kindest regards,

The CBL family xx

Rated 5 out of 5 stars

Ordered once but stupidly put my…

Ordered once but stupidly put my details in wrong, emailed and it was quickly resolved. The quality of my bodysuits were lovely and very similar to another high street shops bodysuits but for a fraction of the cost. Highly recommend

April 5, 2022
Unprompted review
COCO BOO LOVES logo

Reply from COCO BOO LOVES

Hey Gorgeous,

Thank you so so much for taking the time to review. :)
As a small family run business hearing such positive feedback about our Boo really means the world to us. It helps us to grow and improve as we're always trying to offer more and the best service we can.

Thank you so much for your kind words, we're so happy you love what we do.

So much love,

The CBL Family xx

Rated 5 out of 5 stars

The cutest clothes ever

Ordered a dress from here as I saw it advertised on the insta page, could not have been happier with the results! I have wore this dress many times and still looks brand new! Can’t wait to put another order in!

Your doing a great job girls, keep it up!!

April 5, 2022
Unprompted review
COCO BOO LOVES logo

Reply from COCO BOO LOVES

Hey Beautiful,

Thank you so so much for taking the time to review. :)
As a small family run business hearing such positive feedback about our Boo really means the world to us. It helps us to grow and improve as we're always trying to offer more and the best service we can.

Thank you so much for your kind words, we're so happy you love what we do.

So much love to you,

The CBL Family xx

Rated 5 out of 5 stars

Bought a top from here which was…

Bought a top from here which was gorgeous and really good quality! I love love the style of this boutique!

April 5, 2022
Unprompted review
COCO BOO LOVES logo

Reply from COCO BOO LOVES

Hey Gorgeous,

Thank you so so much for taking the time to review. :)
As a small family run business hearing such positive feedback about our Boo really means the world to us. It helps us to grow and improve as we're always trying to offer more and the best service we can.

Thank you so much, we're so happy you love what we do.

So much love,

The CBL Family xx

Rated 5 out of 5 stars

Always brilliant customer service & one…

Always brilliant customer service & one of my favourite accounts on social media ❤️

April 5, 2022
COCO BOO LOVES logo

Reply from COCO BOO LOVES

Hey Gorgeous,

Thank you so so much for taking the time to review. :)
As a small family run business hearing such positive feedback about our Boo really means the world to us. It helps us to grow and improve as we're always trying to offer more and the best service we can.

Thank you so much for your kind words, we're so happy you love what we do.

So much love,

The CBL Family xx

Rated 5 out of 5 stars

I have now ordered 4 times for my…

I have now ordered 4 times for my daughter.
Always come promptly, fabulous quality and look amazing on - totally recommend 💯

April 5, 2022
COCO BOO LOVES logo

Reply from COCO BOO LOVES

Hey Gorgeous,

Thank you so so much for taking the time to review. :)
As a small family run business hearing such positive feedback about our Boo really means the world to us. It helps us to grow and improve as we're always trying to offer more and the best service we can.

Thank you so much for your kind words, we're so happy you love what we do.

So much love,

The CBL Family xx

Rated 5 out of 5 stars

My fave independent clothes shop

My fave independent clothes shop! Always something I want to buy, the whole experience is fab from the videos showing just how things will look when worn, styling inspo, super fast shipping and GORGEOUS clothes that you don’t see everyone else wearing. I get asked all the time where my coco clothes are from!
My faves ❤️

April 5, 2022
Unprompted review
COCO BOO LOVES logo

Reply from COCO BOO LOVES

Hey Gorgeous,

Thank you so so much for taking the time to review. :)
As a small family run business hearing such positive feedback about our Boo really means the world to us. It helps us to grow and improve as we're always trying to offer more and the best service we can.

Thank you so much for your kind words, we're so happy you love what we do.

So much love to you,

The CBL Family xx

Rated 5 out of 5 stars

Only discovered this shop middle of…

Only discovered this shop middle of last year but have since ordered multiple times. It’s my absolute go to when I have an occasion now, the girls are so lovely and they have the most beautiful, unique styles! Everyone always asks me to where my stuff is from when I’m wearing Cocoboo haha, I want them to open a shop down south so I can come work there lol xx

April 5, 2022
Unprompted review
COCO BOO LOVES logo

Reply from COCO BOO LOVES

Hey Gorgeous,

Thank you so so much for taking the time to review. :)
As a small family run business hearing such positive feedback about our Boo really means the world to us. It helps us to grow and improve as we're always trying to offer more and the best service we can.

Thank you so much for your kind words, we're so happy you love what we do.

So much love,

The CBL Family xx

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