Treated myself to a manicure kit to give my worn winter hands some much deserved love. I have sensitive skin many products make them flare up - Chloe's advice on ingredients of the cream and the cuti... See more
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See what reviewers are saying
Ordered a Christmas gift for my wife who is a loyal customer. I paid for next day delivery. Chased Cowshed and they responded by apologizing and refunding the delivery. I continued to chase over the n... See more
Woeful. Ordered a Christmas gift on 20th December, due to a ‘road incident’ it’s been stuck with Evri since 21st. Can’t contact evri, no telephone contact from cowshed and no response to email conta... See more
A wonderfully relaxing time in the Lazy Lake! I opted for the Lazy Lake as a birthday treat and went with my best friend. Had a lovely time starting with a salt soak in a hot tub overlooking the l... See more
Company details
Written by the company
Cowshed started with a simple mission: to inject a little country calm into people's busy lives. Today our spas and treatment-led natural therapies are famous worldwide for their originality, character and uncompromising attitude to quality.
Contact info
Dean Street 72-74, W1D 3SG, London, United Kingdom
- 0203 350 3470
- support@cowshed.com
- cowshed.com
3.7
Average
153 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality of product
Great quality of product. Always such good value for money & a little always goes a long way.
December 4, 2023
Very good service from Eleanor
Very good service from Eleanor - quick response, resolved my query and impressed by the outcome. Thank you!
December 12, 2023
Unprompted review
Lovely staff perfection
December 6, 2023
Amazing customer service
What an amazing company. Not only are their products amazing, they resolved my query efficiently (and generously) within 12 hours. Highly recommended.
December 8, 2023
Unprompted review
I bought a shelfie set at £200 and the…
I bought a shelfie set at £200 and the advert indicated that you also got a complimentary gift. No gift. Emailed them twice some 4 days later had a reply saying you needed to be a member. That wasn’t made clear and very deceptive. The products are ok but no better than you could get off the shelf at Boots. Very disappointing and will be taking my custom elsewhere.
November 25, 2023
Unprompted review
Excellent customer service
I ordered hampers for gifts, one a baby hamper and two skincare ones. I was very pleased with them.
Unfortunately my complimentary gift was not sent but I received a very prompt response from Carol in Customer Services who has despatched this for me. Excellent products and customer service.
November 19, 2023
Unprompted review
I purchased cowshed winter diffuser.
I purchased cowshed winter diffuser.
This is the first time I have purchased anything from cowshed.
There is no smell at all! I’m really disappointed in my purchase. I buy a lot of diffusers and I have never had this problem before!
Cowshed response:
Thank you for your order number.
Also in regards to the diffuser from personal experience, I know that the smell does depend on the amount of space in the room, and flipping the sticks also works.
Greatly appreciate your feedback on this matter and it does not go unnoticed.
I will kindly pass on this information to our broader teams.
November 9, 2023
Unprompted review
Items are nice, staff could be better
Products are nice, especially for gifts. I find the staff in the stores and clubs are a little unfriendly and offish - it doesn’t make you feel welcome (especially when you’re a paying member!)
November 1, 2023
Great quality items
Great quality items
Very good customer service after item missing from order - received a replacement very quickly
Baby products are lush!
October 25, 2023
Unprompted review
Incorrect order
I have orderd this robe twice and at both time you have getting the order wrong. The first order when ordered for an embroidered robe it did not go though for some reason. so the Second time I made sure I ordered the robe to come with embroidered initials but it did not arrive with any embroidery. It was supposed to be a gift but she is really disappointed by it. Is this the service Im expected to receive from cowshed?
October 18, 2023
Unprompted review
Reply from Cowshed
Hello Abdul,
Thank you for your feedback.
We have had a look into your case and are pleased to see this has now been resolved and a replacement has been shipped to you with the embroidery.
Your initial order did not include an embroidery request which is why this was not processed.
We are aware your second order also did not include any embroidery and this has been flagged with the team to ensure the error does not arise moving forward.
So sorry again for the disappointment this caused.
The Cowshed Support Team.
Disappointing!
Disappointing and very basic for the price. Worst massage my daughter and I have ever had. Manager at Primrose Hill couldn’t have been more disinterested if she’d tried when we spoke with her. Reluctantly refunded a small amount. Birthday treat spoiled 🥲
October 7, 2023
Unprompted review
Reply from Cowshed
Hello Kierson,
Thank you for your feedback.
We are so sorry to see your experience was not what you would be expecting.
We have passed your feedback to the wider team for future development.
Kind Regards,
Chloe
Really welcoming staff and great…
Really welcoming staff and great product selection
September 24, 2023
Lovely products
Lovely products, and the staff in the Bicester Village shop ensured we applied all discounts we were eligible for
September 23, 2023
Great products
Great products
Beautifully presented
Very attractively priced
Great for gifting
Charming authentic service
Took too long to pay
September 23, 2023
Lovely friendly team
September 20, 2023
The salesman.
September 18, 2023
Reply from Cowshed
Hello,
We are so pleased to see the salesman was helpful to you! Thank you for leaving us a review.
It would be great if you could share some further details for us so that we can identify which brand and member of staff this was!
Please keep an eye out for an email.
The Cowshed Support Team
Excellent customer service
Lovely products and excellent customer service.
September 1, 2023
Unprompted review
Reply from Cowshed
Hello Gill,
Thank you for leaving us a review. We are so pleased to see that the customer care team have been excellent!
We look forward to inviting you back again soon.
The Cowshed Support Team
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