Credit One Bank logo
Visit website

Credit One Bank Reviews 1,208

•
TrustScore 3.5 out of 5

3.6

Bank
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 577 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the user experience to be positive, noting that the card is easy to activate and use, and the account management is straightforward. Many appreciate the opportunity the company provides and the flexibility of the card. However, some people were dissatisfied with the pricing, mentioning high annual fees and additional charges for payments. The minority of people were dissatisfied with the service, reporting issues with cards being declined despite available balances and difficulties with payment processing. Customer service also received mixed feedback, with some reviewers praising the helpfulness of representatives while others experienced unhelpful or unpleasant interactions.

What people talk about most

Payment

Users describe ambiguous interactions with payment. Many reviewers report issues with unexpected fees,... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the professionalism,... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers express satisfaction, praising the company... See more

User experience

Consumers generally find the user experience to be positive, highlighting the ease of application,... See more

Price

Customers consistently express dissatisfaction with pricing. Many reviewers report unexpected and confusing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Card comes in handy when you need it and got increase within a month which is good thing. Also helps build your credit. The only negative is you have to pay fee from your balance

Rated 3 out of 5 stars

First let me start with Credit One is great. My first experience using my card was not!! I had activated my card using the QR code. As I’m standing at the counter of a store using my card for the fir... See more

Rated 3 out of 5 stars

It’s really way too early to give an honest review, which is why I only have it three stars - asking for a review this early makes a statement also, no?

Rated 5 out of 5 stars

Credit One is amazing. They make it easy to access your account, manage your transactions and make payments. I just received my new card and it was simple to activate and set up security.

Company details

  1. Bank
  2. Financial Consultant
  3. Non-Bank Financial Service

Information provided by various external sources

Credit One Bank is one of America's leading credit card issuers, serving over 7 million card members nationwide. We are committed to providing credit card products that offer more value through cash back rewards and free online monthly credit score tra...

Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

I'm glad the safety features are in…

I'm glad the safety features are in place. Yet sometimes you just need to use the safety features that are in place and not give a hard time. Even though I've got the answers. You seen to go to the extream.

April 14, 2026
Unprompted review
Rated 1 out of 5 stars

Don't waste your time

I had an issue where I was returning an item to amazon, which was letting me do a choose your item replacement, and I would pay the difference. Amazon attempted to use my credit one bank card, which had the money on it, however they denied the transaction. Later that evening at 11pm, I got an email that my account was closed. I attempted to contact them and dispute this issue, however they refused to reopen the account. Only had them for a month and a half. I say good riddance, ill make my monthly payments till its done and stick with better customer friendly card options.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Lost Credit Card

I lost my CC and immediately called Credit-One for a replacement. They took action, canceled the card, and sent out a new one. I received the new card in about 4 days. I'm very happy with the speedy service received from Credit-One.

April 1, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT I REPEAT DO NOT GET THIS SORRY CARD

This card and account has been nothing but terrible for me! Customer service is NO HELP! I wouldn't recommend this card to a dead person, it constantly locks on you and they tell you it's a security system and they can not do anything about it! It seems this card only has a security alert right after I pay my balance! Terrible card and TERRIBLE customer service!!! believe me when I say DO NOT WASTE YOUR TIME!! If I could leave negative stars I would leave them a trillion negative stars! This card is the worst of worst seriously

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly Feel

I need a detailed information and the representative thoroughly ask questions about the topic to make sure I got all the information I needed!

April 10, 2026
Unprompted review
Rated 1 out of 5 stars

Bad experience

Bad very bad I’ve a extra charge in my first purchase by $155, I bought gas at a Valero station for 20 dollars on April 9 and now the charge is for 175 dollars.

April 11, 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look