Crivelli Shopping Reviews 

I am very disappointed with the service provided by Crivelli.

On March 1st, I purchased a watch as a birthday gift for my girlfriend. Despite several contacts with customer service and multiple promises regarding the delivery, the watch arrived only one month later, more than a week after her birthday. As a result, I was unable to give her the gift on time.

To make matters worse, the watch I received was not the one I had ordered. It was a different model, less attractive and also cheaper than the watch I had originally purchased.

To resolve the issue, I proposed two reasonable options to Crivelli: 1. I return the watch and receive a full refund. 2. I keep the watch in exchange for a partial refund/price reduction.

Crivelli agreed to provide a partial refund as compensation. However, despite numerous reminders on my part and repeated assurances from customer service that the matter would be resolved, I still have not received the promised refund.

We are now 3.5 months later, and the issue remains unresolved.

Delays can happen, and mistakes can happen. What is most disappointing is the lack of follow-through and the repeated promises that were never honoured.

After I placed a wrong order myself, returning the watch was no problem. Unfortunately, it got lost during shipping. Despite that, Crivelli still refunded the purchase amount. They didn't have to do that, and it is really good service.

Excellent service. Will definitely buy again

Ordered watch. Paid. I was told that it was shipped. However, when I asked repeatedly and posted the review here, it turned out that it had not yet been shipped. My original review was very bad. I have not received the watch yet. I am not upset about the delay but about the false communications. If I receive the watch I will give one more star, but in general communication is slow and not sufficient for the price of these items, imho.

Excellent product and price. Excellent communication and service throughout the transaction.

BEWARE, DON'T ORDER OR BUY ANYTHING HERE!!!

Almost 7 months ago (24th of June 2025) I ordered a watch and paid for it (€ 469,22). I still haven't received the watch and after several e-mails from me why they don't ship/deliver the watch, they don't give a proper explanation and come with all kind of excuses.
I asked them several times to cancel my order and pay back my money, but they don't do anything.
To my latest 2 e-mails with the request to pay back my money, they don't even reply anymore.

Let this be a warning to you, don't order/buy anything here.
If you still aren't convinced and want to take a shot, please use a Creditcard, then you have some kind of insurance that you won't lose your money.

maybe I am just impatient, but: paid for the watch on 28.11. and today we have 5.12
No information whatsoever, no shipment info, no answering the phone. I dont know how this will end, but definitely go somewhere else to do your shopping. update: today 17.12.2025 still nothing! I am contacting EU customer protection. Besides, this seller is just lying ...If possible I can attach email correspondence with the seller!!! Just a joke of a business. No dignity, no profesionalismus, just incredible!!! Just want to forget this shop! one mail after another to change my review ! Lost my trust in Trustpilot as well, allowing this !

We visited Maori in October and stopped into this shop on our way to dinner. We purchased two pretty bracelets as gifts for friends. My husband saw a Swatch Watch that he really liked but we had to get to dinner and we were leaving the next morning. I thought we would see another one as were only halfway through our trip.

Sadly, we did not see another watch. When we returned home, I reached out to the shop via WhatsApp and he responded quickly. He send photos of the watches and I confirmed the one my husband liked. The shop owner worked with me to arrange payment, and shipping. He was very good with consistent communication and provided tracking information.

The watch arrived in perfect condition and faster than I expected. My husband will be very surprised and happy come Christmas Day! I can’t say enough about how helpful and professional this shop owner was.

I would not hesitate to recommend this shop and owner to others.

GREAT experience!! Thank you!

⭐ 1-Star Review: Worst Experience Ever — Zero Responsibility and No Refund

I have never experienced such irresponsible and careless service like I did with Cirivellishopping. My order has been stuck since June, and till today, I haven’t received my product or my refund.

First, they shipped my package to the wrong city — they sent it to Bangalore while I clearly live in Chennai. After that, instead of fixing their mistake, they kept blaming Indian customs and giving excuses. I was fully ready to clear the duty myself, but they kept delaying everything.

And here comes the worst part:

I personally went to the UPS office in Chennai with the earlier email they sent. UPS checked the parcel and told me the truth — Cirivellishopping declared the shipment as a “DOCUMENT.” But when they scanned it, it showed a watch inside.
Because of this wrong declaration made by them, UPS could not deliver it to me, and now there is a penalty because of their mistake.

Let me be very clear:
YOU pay the penalty, and I will clear the customs duty immediately.
I have been cooperative from day one, but your team has taken zero responsibility.

For months, the product has been stuck, they haven’t corrected their mistake, and worst of all — they have not refunded my money. Every time, only excuses and no proper solution.

This entire experience has been frustrating, unprofessional, and completely unacceptable. I strongly warn others:
Do not trust this seller. Once they take your money, you will only get excuses — not service.

After a delayed start obtaining the watch I purchased, Maria at crivellishopping.it pulled out all the stops by sending it to the UK by special delivery to ensure my wife received it on Christmas day. Many thanks Maria.
On the basis of my experience with crivellishopping.it, I can highly recommend them.

I was looking for a specific watch for a long time & they had the exact one I wanted, I am delighted with the watch & the customer service was excellent

Good and fast delivery of watches that i could not easily find elsewhere. They were also really supportive with suggestions to improve the website.

Swatches for every single person. I’m in Arizona in the IS and the shipping is always fast and well packaged.

I was very satisfied with my purchase. Excellent customer service and great prices have made me a repeat customer at Crivelli Shopping!

Communication was very prompt and positive..Overall very satisfied the way the order was executed.

Great service with charme
Excellent fulfilment
An exceptional shopping experience

We made some purchases for a watch and a necklace at the shop in Maiori. We are so happy about the product and had a great experience there. The lady at the desk was so kind and helpful providing attention to any detail in regards to our taste. Rosanna you re the best 👏🏻! Definitely my go to jewellery shop when I ll be in town.

THey did a lot of work tot make the order deliverd on my difficult new adres. Good job!

Very responsive and helpful

Great shop, lots of choice of quality jewellery would definately recommend. We bought gifts to take back to the UK.