Crown Gas & Power Reviews 192

I had a query on a recent invoice from Crown, but it was quickly answered by Denise.

Many thanks to Mohammed Sajid who was very helpful with my query.

Had a very helpful conversation with Lucy Bird who quickly and efficiently dealt with my problem. She also sent me the required documentation within a couple of minutes.

Elysse was very helpful.

Mohamed was very helpful sorting out the missed payment.howevr on contacting the bank as to why the DD had not been paid after 3 submissions they had had no request for payment it would seem we have reached an impasse with no one accepting responsibility and it was up to myself and Mohammed to resolve the situation !!!

Mohammed Sajid was extremely helpful over the phone. He was courteous, very patient and professional. He resolved my issue, helped set up my portal and explained everything very clearly to me. I normally hate having to go on the phone to service providers but this was a pleasure and I certainly wont hesitate contacting him again if I need to.

Excellent customer service, an asset to your company.

Michelle Lindsay from Aberlour Child Care

Shanice was extremely helpful over the phone. She was polite, professional, and resolved my query quickly while making the process clear and stress-free. Excellent customer service, an asset to your company.
Lorraine Pabla & Pabla Solicitors

I dealt with a very helpful executive called Natasha, she accommodated every request I made, gave comparisons for multiple years and what would suit my current situations. She went above and beyond to help me secure the best contract possible and was always happy to help, a credit to the team. Thank you

Charlotte at Crown Gas COT department is just brilliant, nothing is ever a pain. So efficient and quick with her responses, also very informative. It is always a pleasure to work with her!1

Great personal customer care
I have rarely needed to solve billing issues but I have had to contact customer service a few times and they are always excellent. I get to speak with a single contact who usually has all the answers and keeps up good communications until everything is sorted. I have been lucky to work with Denise Walker recently who helped clear up credits and debits on multiple accounts with going back to 2022 in one phone call. We have continued communicating by email to keep everything in writing and everything has gone better than I expected.

Mohammed was extremely helpful in regards to my query, he was polite and professional in everyway and made me feel confident in my query being resolved.

I’d like to commend Mohammed for the outstanding telephone service he provided. From the moment the call began Mohammed was professional and extremely helpful. He took the time to carefully explain everything happening on the accounts, breaking down the details clearly and patiently. He reviewed recent activity and clarified billing charges. Overall, Mohammed provided a smooth and stress-free experience. His excellent customer service and attention to detail are truly appreciated. Thank you so much:-)

Melanie Thurairatnam provided first class service. Melanie assisted me with resolving a billing query as well as contractual commitment guidance and also helping setting up our direct debit. Throughout Melanie was ultra supportive and that makes a real difference to me as a customer.

I recently had the pleasure of being assisted by Mohammed Sajid, and I want to take a moment to recognize the outstanding level of service they provided.

From the beginning of our interaction, Sajid was polite, attentive,

Mohammed was extremely friendly and helpful. Would highly recommend this company as a result of my discussions with this employee.

Mo was a Star responding to our query and resolving the issue immediately.

When I needed assistance with final bills on our 9 business accounts Melanie Thurairatnam and Mohammed Sajid were both extremely helpful and followed through the queries until they were resolved.

After an initial bad experience trying to get a penalty appealed whereby the response time was far too long, Natalie Knight actioned this much quicker and got the penalty credited to our account.

Melanie was amazing very helpful and quick!More companies should have this level of customer service!

Emma Clarke has made managing debt and queries with Crown Gas and Power for one of our larger clients a very smooth process. Her reports are easy to understand and we are able to provide updates for any outstanding items by adding comments. She is very friendly, helpful and an absolute joy to work with.