CTB Alarms limited logo
Visit website

CTB Alarms limited Reviews 134

•
TrustScore 5 out of 5

4.9

Security System Installer
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and knowledge of the staff. Many people appreciate the efficient and easy user experience, with installations and services often completed quickly and with minimal disruption. Reviewers frequently mention the helpfulness and politeness of the engineers, who take the time to explain how systems work and answer questions. The company is also commended for its reliability and the consistent quality of its service over many years.

What people talk about most

Service

Clients share positive opinions on service. Customers consistently praise the professionalism, friendliness,... See more

Staff

Consumers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

User experience

People report positive experiences with the user experience. Customers found the installation quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Will, the CTB Senior Engineer, installed a new system in our house today. He was efficient, clearly knowledgeable and made a very neat job of fitting all the devices. He was patient and kind when expl... See more

Rated 5 out of 5 stars

Will and Ged came to replace the existing system and installed the new one. They then took the time to thoroughly explain how the new App based system works after installing it on our mobiles. I rec... See more

Rated 5 out of 5 stars

Used CTB for a few years now. I’ve just upgraded my current system and the installers were so efficient and courteous whilst I worked from home making sure I had minimal distraction. I always feel l... See more

Rated 5 out of 5 stars

Had an issue with our alarm system that we had never used and came across CTB from a Google search. Janet was brilliant understanding the problem and tasking engineers to sort the issue. Will & Gez... See more

Company details

  1. Security System Installer

Written by the company

CTB alarms specialise in installing, maintaining, upgrading, and repairing burglar alarm systems and smart alarms in homes and commercial properties across Birmingham and the West Midlands. We are an honest, friendly, reliable, and family-run company with a team of highly skilled alarm installation and service engineers that have over 4 decades of experience in the home security industry. We are Visonic authorised alarm installers having been awarded their highest level of Diamond installer status, all our engineers have completed manufacturer training courses for the products we install and we carry the relevant certificates. We are approved and vetted by Trading Standards and are proud members of The Guild of Master Craftsmen.

Contact info

4.9

Excellent

TrustScore 5 out of 5

134 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Jack is always wonderfully…

Jack is always wonderfully professional, always rings prior to call out, gets work done swiftly. Excellent service as always. It's great to have the same face visit yearly. Never had any issues with CTB.

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Great!

Polite, friendly, efficient and persistent in face of a wiring challenge. Super guidance from Katie and great work from Jack 👍🏻

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

Top class job done by Will and Jez

Top class job done by Will and Jez. The quality of the equipment and their installation was excellent. Very tidy and polite. Nothing was a bother to them. The system is so easy to use and intuitive. I would thoroughly recommend CTB for a professional service.

May 19, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look