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CT Skills Reviews 276

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including quick response times. However, some customers reported issues with communication, mentioning that their assigned tutor did not answer emails, or that feedback was irrelevant and responses were not received. A few other people also felt that the support was inconsistent, with some experiencing a lack of work or being told what to put in a portfolio by someone without relevant experience.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers highlight the supportive,... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers praise the helpful and supportive... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting the exceptional... See more

Service

Reviewers mention positive feedback about service. Many customers praise the support received, highlighting... See more

Response time

Customers generally had positive experiences with response times. Many reviewers praised tutors for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have completed my Level 2 and undergoing my Level 3 as an Early Years Practitioner. I've had Lucy as my assessor, she is one of the best tutors I have come across. Lucy is super kind, supportive and... See more

Company replied

Rated 5 out of 5 stars

I have now completed two courses with CT Skills. Level 3 Counselling Skills and Level 2 Understanding Behaviour that Challenges. Janet Henderson has been my tutor for both and she is wonderful. I have... See more

Company replied

Rated 5 out of 5 stars

Fantastic learning material. Done several courses with them to date and just starting on another with them . My tutor Janet is awesome and very helpful when needed. She always has time to talk and hel... See more

Rated 5 out of 5 stars

I have recently completed my Level 3 Housing Property Management course and achieved a distinction. Jo Green was a big part of my success. She was very helpful, kind, and easy to talk to. She explaine... See more

Company replied


Company details

  1. Career and Education Provider
  2. Apprenticeship Center
  3. Recruitment Service

Written by the company

CT Skills is a trusted training and recruitment provider with over 25 years of experience supporting individuals and employers to achieve their learning and development goals. We deliver high quality apprenticeships, flexible online courses, and tailored recruitment services, helping people build successful careers while enabling businesses to develop skilled and motivated teams. Our apprenticeships combine practical, on the job training with nationally recognised qualifications in sectors such as Accountancy, Business Administration, Childcare, Customer Service, Education, Housing and Property, Human Resources, Management, Marketing, and Payroll. Learners gain valuable workplace experience while earning a wage, while employers benefit from structured training that strengthens their workforce and makes effective use of funding. We also offer a wide range of Online Courses in IT, Business, Health and Social Care, and Employability Skills. Designed to fit around work and personal commitments, these courses provide accessible opportunities to upskill, retrain, or gain new qualifications with dedicated support throughout the learning journey. In addition, our recruitment services connect employers with motivated, work ready candidates while helping individuals take their first steps into employment and get a strong start in their careers. From promoting vacancies to screening and matching applicants, we support long term success for both learners and businesses.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

276 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

My assessor Rachel has been amazing…

My assessor Rachel has been amazing throughout my apprenticeship and supported me with all my work. Anytime I needed help she would be there to support, she has helped me navigate challenges which helped me to succeed.
Words can’t express how grateful I am from the support Rachel has helped me with!

May 13, 2025
Unprompted review
Rated 5 out of 5 stars

rachel huntingford

they always say the teacher who is kind and caring is the one who helps children thrive and rachel is the pure definition of that. rachel had so much time and patience for me and i could not be anymore grateful. 🫶

May 6, 2025
Unprompted review
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Reply from CT Skills

Hi Holly,

Couldn't agree more! Thank you for your feedback, we'll pass this to Rachel.

All the best in your career.

Rated 5 out of 5 stars

So grateful to CT Skills for my positive experience.

I have had the best journey, experience and support offered through CT Skills. I could not have achieved my qualification without the flexibility CT Skills gave me. The care, kindness and encouragement I received from my assessor Donna WL was more than I could have ever asked for, Donna went above and beyond to ensure I was ok, felt supported and had everything I needed to complete my work. I could not have got to the end of my course and reached the distinction grades I got on my assignments without her support. I will be forever grateful to have had this experience to share with Donna. Due to the flexibility I was able to complete my course with a very busy family and work life. CT Skills offers so many extra learning opportunities during and after you reach your qualification, the opportunities are endless. Thank you Donna and CT Skills for helping me believe in myself again and becoming successful in my chosen carer.

April 29, 2025
Unprompted review
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Reply from CT Skills

Hi Jenny,

What wonderful feedback! Thank you for taking the time to share this, it's great to know that you got the support and encouragement you needed to succeed.

All the best in your career.

Rated 5 out of 5 stars

Clair is an amazing tutor!

Clair has been amazing throughout my apprenticeship, her content delivery is fantastic and is done at a pace which suits me. As well as this, she has helped me navigate challenges I've faced both inside and outside of work which has enabled me to succeed.

Words cannot express how grateful I am to have had Clair as my tutor over the last year, CT Skills have a gem on their hands!

April 24, 2025
Unprompted review
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Reply from CT Skills

Hi James,

Thank you for leaving such wonderful feedback! It's so great to hear that you got the support you needed (we're not surprised though!).

We'll pass this onto Clair, she'll be delighted!

All the best in your career.

Rated 3 out of 5 stars

Go to college!!

Overall this experience was okay, my assessor was fantastic, so supportive and helped me out with anything I needed. I would also always opt for physical face to face session if you have the choice.
However, to anyone looking for an apprenticeship in childcare do not do it. Everything I learned during my coursework was off my own back with limited resources from CT skills themselves other than the odd workshop. Everything you learn is down to you doing your own research with zero guidance. You will rarely get any designated time for study leave due to the demand of the job itself. If I had to turn the tables and change my choice, I would have opted to go to college, you will learn a lot more doing a weekly placement whilst being in college and will have much more guidance and help with coursework, especially if you're doing GCSE's or Functional skills along side it. Due to the workload and hours it can be quite exhausting to do course work and long hours combined and the course personally took me much longer than suggested due to the circumstances.

April 2, 2025
Unprompted review
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Reply from CT Skills

Hi Jessica,

Thank you for taking the time to leave your feedback we appreciate it. We will contact you directly to discuss this and ensure we can make the changes needed to make everyone's experience positive.

CT Skills.

Rated 5 out of 5 stars

Assessor feedback

I have had Donna as my assessor throughout both my level 2 and level 3 and she has been absolutely amazing. She’s always been there to offer reassurance and support whenever I’ve needed her, no matter the time. I really couldn’t have gone through this apprenticeship with anyone else, and CT Skills are extremely lucky to have a staff member as dedicated to their job as her.

March 26, 2025
Unprompted review
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Reply from CT Skills

Hi Rhiannon,

We couldn't agree more! Thank for leaving such lovely feedback, we'll share this with Donna.

Best of luck in your career.

Rated 5 out of 5 stars

Rachel is the BEST!!!

I had Rachel as my tutor and also as my support network. She is such a lovely lady inside and out, always smiling, helpful and teaches the work in a way that suits each individual person. I couldnt of ask for anyone better and im going to miss our little chats and giggles but not the work tho :)

March 25, 2025
Unprompted review
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Reply from CT Skills

Hi Karen,

What a title..! Thanks for leaving the amazing feedback for Rachel, it's lovely to read, we'll pass this to Rachel.

Best of luck in your career.

Rated 5 out of 5 stars

Lucy C from CT skills is incredible at…

Lucy C from CT skills is incredible at helping you achieve exactly what you want! I completed an apprenticeship with CT skills and the whole process was so smooth and gave me all the information i need to do my job! Thank you!

February 25, 2025
Unprompted review
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Reply from CT Skills

Hi Ebony,

Thanks for leaving such great feedback!

Best of luck in your career.

Rated 5 out of 5 stars

An Amazing Tutor

Honestly, I have a fantastic tutor- Donna. She was never reluctant to answer my questions. She encouraged me at every opportunity and praised me for even the little things. Her encouragement kept me going. She was willing to adjust her time to fit my schedule and always gave constructive criticism for further development. Citiskill must be doing something right to have such a dedicated staff.

February 25, 2025
Unprompted review
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Reply from CT Skills

Hi Osinimu, thank you for leaving such great feedback, we will pass this to Donna!

Best of luck in your career.

Rated 5 out of 5 stars

Amazing

I have been working with Liz A and Jayne C for the last 15 months. They have both been amazing. They respond fast to any queries or help that you may need. The support I have received has been brilliant, they will pick you up when you are feeling low. I cannot fault CT skills for helping me throughout my apprenticeship.

February 25, 2025
Unprompted review
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Reply from CT Skills

Hi Rebecca,

That's so great hear! We will share this with Liz and Jayne.

Best of luck in your career.

Rated 5 out of 5 stars

……..

Rachel H from ct skills has been amazing!! Always went above and beyond to ensure I understood everything. Honestly wouldn’t have been able to do it without her !!

February 20, 2025
Unprompted review
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Reply from CT Skills

Hi Depri,

Thank you for leaving such great feedback! We'll pass this onto Rachel.

Best of luck in your career.

Rated 5 out of 5 stars

I have nearly completed my level 3… teaching assistant

I have nearly completed my level 3 teacher assistant course. Just my discussion to go. I have loved this course i have learnt so much from it. My confidence has grown so much over the last 2 years. I have also had to do my Maths and English Level 2 for me to complete the course. The help I received from my tutor Donna Weston was amazing. She helped me all the way. Donna was always an email away if I needed any help and would always get back to me straight away. She was an amazing tutor. Thankyou CTSkills

February 7, 2025
Unprompted review
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Reply from CT Skills

Hi Kirsty,

This is wonderful to hear, and exactly what is so great about doing an apprenticeship. Good luck for your discussion!

All the best in your career.

Rated 5 out of 5 stars

Very supportive …

I have completed my level 3 + 5 early years courses with CTSkills and they have been fantastic. My tutor Lucy has always been supportive and accessible, providing constructive feedback on my assessments as well as providing advice for work place challenges! Thank you

February 4, 2025
Unprompted review
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Reply from CT Skills

Hi Holly,

Love that you've progressed in your career through apprenticeships! we'll pass this feedback to Lucy, she will be delighted.

All the best in your career.

Rated 4 out of 5 stars

I love working with Esther and Rebecca…

I love working with Esther and Rebecca there - they are brilliant teachers, who are very helpful and very friendly. They are always there if you need some support especially around the exam. They deserve full 5 starts and a recommend them both!
I give only 4/5 stars because some of my headaches with CT skills - postpone meetings, changing tutors often, changing processes.

January 24, 2025
Unprompted review
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Reply from CT Skills

Hi Teodora,

Thank you for the feedback, it's good to know and we will pass this to our operations team as well as Esther and Rebecca (who will be delighted!)

All the best in your career.

Rated 5 out of 5 stars

My experience was great

My experience was great, my tutor rachel understood me and helped me through. She was very kind me patient with me.

January 23, 2025
Unprompted review
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Reply from CT Skills

Hi Miliie,

That's great news and wonderful feedback to receive.

Best of luck in your career.

Rated 1 out of 5 stars

Being ignored

Ive signed up for the counselling course and havent received an email about the start of the course. I have received a call about a week before 1st assignment was due to ask how is my course. Having 1 week to complete all the units and the assignment with other commitments is unrealistic. Since beginning of December Ive received no response from the tutor nor from CT Skills. I asked to adjust all the assignment dates as it’s unfair to be informed about the course only about a week before the 1st assignment for their own fault. I’d appreciate a response asap before I make a formal complaint to the relevant department.

December 3, 2024
Unprompted review
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Reply from CT Skills

Hi Silvia,

My apologies if you haven't had the best experience with our short courses, let's fix that.

If you could please send your contact information to info@ctskills.co.uk I will ensure that a Manager contacts you directly. As we work in separate departments I don't have access to your information but I can ensure the right person contacts you.

Rated 5 out of 5 stars

I have just completed a apprenticeship…

I have just completed a apprenticeship course with CT Skills and I have to say CTSkills made it very easy or me to learn they had all the resources i required to get the work done, and a big shout out to my tutor Jo Green that has assisted me through out the whole apprenticeship she was very knowledgable, professional, and been a very good mentor. Couldnt of done it without her.

December 20, 2024
Unprompted review
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Reply from CT Skills

Hi Vish,

Thank you for leaving such great feedback, it's always great to hear!

We'll be sure to pass this onto Jo.

Best of luck in your career.

Rated 5 out of 5 stars

Level 3 Business and administration

I have just completed my Level 3 in Business and administration through CT Skills. I had a rocky start with different assessors in the beginning but Deanne was fantastic! she kept my training on track, which pushed me to achieve distinction. Deanne is such a friendly, helpful and caring lady who goes above and beyond for her students. The course was structured well with lots of resources available, i recommend to anyone starting out or wanting to gain new skills.

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

A quality learning provider

CT Skills have been supporting me through my Team Leader/Supervisor Level 3 Apprenticeship. The team have been supportive throughout, from induction to Gateway. My assessor, Antonia, has been very helpful and encouraging. The workshops led by Clair were always useful and a good opportunity to network. I would highly recommend CT Skills as a quality learning provider.

December 18, 2024
Unprompted review
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Reply from CT Skills

Hi Sam,

Thank you for the wonderful feedback, it's so great to read about the level of support from start to finish.

We'll be sure to pass this feedback to Antonia and Clair.

Best of luck in your career.

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