Prices were competitive and I liked the offer of samples. Contact by phone was difficult - email response was better. However delivery took too long and the SHOP app was a pain and didn’t update... See more
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The bed is lovely, easy to put together The only thing is the lack of communication from them about delivery. Saying it can be delivered between 2 to 10 days then the delivery driver will call 24hou... See more
Thank you Cuddly Beds for your great customer service and patience. As I ordered the Penelope Panel Wingback in beige and unfortunately we did not like the colour but loved the bed. So the guys at... See more
Communication was poor throughout the process. Little information shared other that 5-15 days for delivery when the order was placed and nothing thereafter . I would have liked to have been given a s... See more
Company details
Written by the company
Family run business selling bespoke beds at cheap prices. We manufacture all our products ourselves.
Contact info
United Kingdom
- Hello@cuddlybeds.co.uk
- cuddlybeds.co.uk
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The website was informative and told me…
The website was informative and told me everything I needed to know. I was happy that they sold small double beds as these are harder to find. I ordered samples and although they were quite scrappy in the way they were presented, they did give me a clear idea of the material.
The bed is really lovely and easy to assemble apart from some hooks that join the two parts of the base together. These didn’t work so well.
The communication about delivery was poor. We were given 24 hours notice before the bed was coming and then it arrived 5 hours after the scheduled time.
However, the bed is great and now it’s here, that’s what matters. The price was also great.
Fantastic service from Cuddly beds
Fantastic service from Cuddly beds. Ordered on Saturday gone and delivered today (Thursday). Great communication from customer service who managed to get my bed delivered to me while I was off and the great communication from the delivery driver who rang before delivery to advise us of the time he would be here. The bed it's self is gorgeous and well made. Will recommend to friends and family
Great product as advertised
Great product as advertised. Had to chase for a delivery date, but other than that all good.
The bed is really flimsy the base has…
The bed is really flimsy the base has not been made with a extra support which I thought I had ordered
Really disappointed
Very good quality bed which looks…
Very good quality bed which looks beautiful and great communication from Tom and Jay. Also fast delivery!
Good company
Not the best quality fabric and poor fitting service but the company got in touch quickly, they were very helpful and refunded fitting service.
Online chat was really helpful and had…
Online chat was really helpful and had samples sent to me in the post. Delivered very quickly and easy to assemble. Customer support (Jay in particular) were extremely helpful when we had a query! Very happy with the look and quality of the bed.
Packed well arrived with no markings…
Packed well arrived with no markings pleased for price
The delivery guys were friendly and…
The delivery guys were friendly and polite.they took my bed upstairs they came early . The bed is good quality for the price. I would recommend to anyone.
Bed is lovely
Bed is lovely, really easy to put together and great quality. Really happy with the purchase. Only reason I marked 4 star instead of 5 is that communications on delivery was poor.
Divan base and headboard.
Quick delivery. The divan base is in and headboard is in a lovely material. The headboard is heavy and screws in sturdy. The divan base has 2 draws. Definitely recommend.
I bought 3 beds for my new home
I bought 3 beds for my new home. Great company, great delivery and installation service and most importantly very comfortable beds. Highly recommend.
Quick delivery
Good delivery turn around. Not checked out quality of bed yet but looks ok.
Great bed and great quality
The bed is great (divan wingback). Good quality, easy assembly and well packaged. There were delays in delivery due to an unreliable courier (we live quite remote) which is the only reason i didnt give 5 stars.
Great service,and quick delivery.
Head board very sturdy great quality wall mount kit not so good
Head board very sturdy and great quality wall mount kit not so great for bigger head boards it is 18inch long and although it can take the head board weight as only one is supplied the headboard becomes very wobbly on just the one bracket thankfully sticking foam behind the head board seems to have stopped the wobble but we have now ordered a second kit as we had a superking size headboard to hopefully make it stay on the wall without the wobble. Delivery also not so great didn’t get a email just a text 12 hrs before to say it would be delivered next day on the day the driver did ring but was confused over addresses and was in a different city a hour away when he first rang us saying he was on our street he also didn’t know our house number as only our postcode was written on the headboard. In all would I buy again yes I would as although delivery could be improved the quality is great and customer service was good. Would I buy wall mount kit, no not unless I was buying a small headboard.
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