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Rated 3 out of 5 stars

Prices were competitive and I liked the offer of samples. Contact by phone was difficult - email response was better. However delivery took too long and the SHOP app was a pain and didn’t update... See more

Rated 4 out of 5 stars

The bed is lovely, easy to put together The only thing is the lack of communication from them about delivery. Saying it can be delivered between 2 to 10 days then the delivery driver will call 24hou... See more

Rated 5 out of 5 stars

Thank you Cuddly Beds for your great customer service and patience. As I ordered the Penelope Panel Wingback in beige and unfortunately we did not like the colour but loved the bed. So the guys at... See more

Rated 3 out of 5 stars

Communication was poor throughout the process. Little information shared other that 5-15 days for delivery when the order was placed and nothing thereafter . I would have liked to have been given a s... See more

Company details

  1. Bedroom Furniture Store

Written by the company

Family run business selling bespoke beds at cheap prices. We manufacture all our products ourselves.


Contact info

3.2

Average

TrustScore 3 out of 5

265 reviews

5-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

The website was informative and told me…

The website was informative and told me everything I needed to know. I was happy that they sold small double beds as these are harder to find. I ordered samples and although they were quite scrappy in the way they were presented, they did give me a clear idea of the material.

The bed is really lovely and easy to assemble apart from some hooks that join the two parts of the base together. These didn’t work so well.

The communication about delivery was poor. We were given 24 hours notice before the bed was coming and then it arrived 5 hours after the scheduled time.

However, the bed is great and now it’s here, that’s what matters. The price was also great.

June 21, 2024
Rated 5 out of 5 stars

Fantastic service from Cuddly beds

Fantastic service from Cuddly beds. Ordered on Saturday gone and delivered today (Thursday). Great communication from customer service who managed to get my bed delivered to me while I was off and the great communication from the delivery driver who rang before delivery to advise us of the time he would be here. The bed it's self is gorgeous and well made. Will recommend to friends and family

June 27, 2024
Unprompted review
Rated 3 out of 5 stars

Good company

Not the best quality fabric and poor fitting service but the company got in touch quickly, they were very helpful and refunded fitting service.

June 17, 2024
Rated 5 out of 5 stars

Online chat was really helpful and had…

Online chat was really helpful and had samples sent to me in the post. Delivered very quickly and easy to assemble. Customer support (Jay in particular) were extremely helpful when we had a query! Very happy with the look and quality of the bed.

June 17, 2024
Rated 4 out of 5 stars

Bed is lovely

Bed is lovely, really easy to put together and great quality. Really happy with the purchase. Only reason I marked 4 star instead of 5 is that communications on delivery was poor.

May 27, 2024
Rated 4 out of 5 stars

Great bed and great quality

The bed is great (divan wingback). Good quality, easy assembly and well packaged. There were delays in delivery due to an unreliable courier (we live quite remote) which is the only reason i didnt give 5 stars.

May 4, 2024
Rated 4 out of 5 stars

Head board very sturdy great quality wall mount kit not so good

Head board very sturdy and great quality wall mount kit not so great for bigger head boards it is 18inch long and although it can take the head board weight as only one is supplied the headboard becomes very wobbly on just the one bracket thankfully sticking foam behind the head board seems to have stopped the wobble but we have now ordered a second kit as we had a superking size headboard to hopefully make it stay on the wall without the wobble. Delivery also not so great didn’t get a email just a text 12 hrs before to say it would be delivered next day on the day the driver did ring but was confused over addresses and was in a different city a hour away when he first rang us saying he was on our street he also didn’t know our house number as only our postcode was written on the headboard. In all would I buy again yes I would as although delivery could be improved the quality is great and customer service was good. Would I buy wall mount kit, no not unless I was buying a small headboard.

May 4, 2024

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