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Cullen Jewellery Reviews 10,203

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 5,957 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, patience, and helpfulness, making the ring selection process enjoyable and stress-free. Many highlight the personalized service, where consultants take the time to understand individual preferences and guide them through various options without pressure. The overall user experience is described as smooth, relaxed, and informative, with many appreciating the beautiful selection of rings and the comfortable showroom environment. Reviewers frequently commend the excellent customer service, noting the staff's ability to answer all questions thoroughly and provide valuable insights, leading to confident decisions. The professionalism and attentiveness of the team are consistently mentioned, ensuring a positive and memorable journey for customers.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, attentiveness, and... See more

User experience

Customers consistently report positive experiences, describing them as easy, enjoyable, and stress-free, with... See more

Product

Reviewers highlight positive aspects of product, with many finding the selection of rings beautiful and... See more

Service

Customers had positive experiences with service, often highlighting the helpfulness and attentiveness of... See more

Customer service

Reviewers consistently express satisfaction with the customer service, describing it as amazing and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kareena made our experience smooth, chill, exciting and all out magnificent. She thoroughly talked us through everything and answered any questions we had. She offered different options and alteration... See more

Company replied

Rated 5 out of 5 stars

Aysha went above & beyond to bring my vision to life. I had anticipated this process would have been much longer for me to decide on a ring. However Aysha was amazing at pin pointing exactly what I li... See more

Company replied

Rated 5 out of 5 stars

We had a lovely time visiting your show room. Laura was fantastic & took the time to answer all our questions, show us a great variety of rings & gave us the best service and her complete attention. W... See more

Company replied

Rated 5 out of 5 stars

Our consultant, Madison Cram was amazing for our first engagement ring consult. We had lots of questions and were quite overwhelmed with the process and options! But Madison provided so much insight a... See more

Company replied


Company details

  1. Jeweler
  2. Diamond Dealer
  3. Jewelry Designer
  4. Jewellery Manufacturer
  5. Jewelry Repair Service
  6. Jewelry Store

Written by the company

We make special occasion jewellery that everyone can feel good about. Our engagement rings and fine jewellery feature only carbon neutral lab grown diamonds and moissanite. Using skill and care, our in-house jewellers combine tradition with beautiful design, all while being kind to the earth. Each piece is more than special — it’s a sign of love, made the right way to last forever.


Contact info

5.0

Excellent

TrustScore 5 out of 5

10K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I had such a wonderful experience

I had such a wonderful experience trying on wedding bands with Olivia. She was incredibly friendly, knowledgeable, and made the whole process feel easy and enjoyable. From the moment we started chatting, she really listened to what I was looking for and understood my style straight away. She carefully selected bands that matched exactly what I had in mind, which helped narrow down my choices and made the decision process so much easier.

Nothing felt rushed, and her expertise and genuine care made the experience so special. I left feeling excited and confident about my choice. Thank you, Olivia, for all your help. I highly recommend her to anyone searching for their perfect wedding band!

June 6, 2026
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Reply from Cullen Jewellery

Thank you for such a lovely review, Olivia! It was such a pleasure meeting you, and I am glad you enjoyed our consultation.
- Olivia B

Rated 5 out of 5 stars

Wedding Ring Consultation

Loved both experiences at Cullen.
This experience we had Hayley for our wedding ring consultation and she was so helpful! Very patient and happy to work with her about our vision and what we wanted!
Thank you Hayley!

June 6, 2026
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Reply from Cullen Jewellery

Thank you for such a lovely review, Kaitlyn! It was such a pleasure meeting you, and I am glad you enjoyed our consultation.
- Hayley A

Rated 5 out of 5 stars

Elise was lovely and so informative

Elise was lovely and so informative. She really helped us narrow down what we like and showed us a bunch of different things to make certain we were sure. Thanks Elise.

June 4, 2026
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Reply from Cullen Jewellery

Hi Theranya, thank you so much for the wonderful review! - Elise M

Rated 5 out of 5 stars

Was working with Golsa last week and…

Was working with Golsa last week and loved the whole experience. She was super helpful and brought so much attention in explaining all the details and gave us plenty of options that helped us narrow our choices!!

Thank you

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Bella was amazing!

Bella was amazing! She was so kind and informative. Can’t wait to keep working with her.

June 6, 2026
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Reply from Cullen Jewellery

I appreciate you Luke! Excited to speak with you soon. -Bella Z. 🤍

Rated 5 out of 5 stars

Excellent service

Excellent service and knowledge, beautiful rings, easy experience

June 6, 2026
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Reply from Cullen Jewellery

Thank you for such a lovely review, Chelsea! It was such a pleasure meeting you, and I am glad you enjoyed our consultation.
- Lola H

Rated 5 out of 5 stars

Great consultation experience!

We had an awesome experience with the consultation. Elizabeth was extremely welcoming and comforting and very knowledgeable as well! Walked in with no expectations and she was able to provide in depth explanations with sizing, shape, grading and more. It’s a great experience and we got to learn heaps about personal preference and what to look out for, all in 45 minutes.

June 6, 2026
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Reply from Cullen Jewellery

Hi Ryan, Thank you so much for your lovely review. It was such a pleasure meeting with you both. - Elizabeth M

Rated 5 out of 5 stars

We had a wonderful experience during…

We had a wonderful experience during our engagement ring consultation with Margaret. She was warm, knowledgeable, and incredibly patient throughout the entire process. Margaret made us feel comfortable, answered all of our questions clearly, and helped us find a ring that felt perfect for us. Her attention to detail and genuine care made the experience feel special and stress-free. We truly appreciated her guidance and would highly recommend working with her!

June 6, 2026
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Reply from Cullen Jewellery

Wow x2 reviews! Thank you so much Shannon, both you and Angelee were an absolute pleasure to work with and I'm so glad I was able to provide you with a great experience! Cheers - Margaret E

Rated 5 out of 5 stars

Katarina was great

Katarina was great! She pulled exactly what I wanted for me to try on! I would definitely recommend trying on rings at Cullen especially for more trendy styles.

June 5, 2026
Unprompted review
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Reply from Cullen Jewellery

Thank you so much for your kind words! 🤍 It was such a pleasure helping you find and try on the styles you had in mind. I'm so glad you had a wonderful experience with us!
- Katarina B

Rated 5 out of 5 stars

Had a great experience yesterday at Cullen

Had a great experience yesterday at Cullen! Appointment was right on time and Aliyah was extremely helpful! We came in with a general idea of what we wanted and she narrowed us down to exactly what we were looking for right away! Would fully recommend anyone else to visit the new Toronto showroom!

June 5, 2026
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Reply from Cullen Jewellery

Hi, Joe! Thank you so much for your kind words. I'm so glad the appointment was helpful and that I was able to help you find what you had in mind!
- Aliyah K

Rated 5 out of 5 stars

We recently visited the Adelaide…

We recently visited the Adelaide showroom and had a wonderful experience with Lydia. She was incredibly attentive and took the time to understand exactly what we were looking for. Lydia made it very easy to visualise all the different options, from band width to diamond setting, and guided us through every detail with patience and expertise. We left feeling confident and excited about our custom ring. Highly recommend!

June 1, 2026
Unprompted review
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Reply from Cullen Jewellery

Hey Chris, thank you so much for the lovely review! - Lydia G

Rated 5 out of 5 stars

Highly knowledgeable staff

Claire is highly knowledgeable and personable, very easy to deal with. She will work with you to craft your unique stone the way you want! A pleasure to work with.

May 15, 2026
Unprompted review
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Reply from Cullen Jewellery

Thank you so much, Andrew, for your review. It's been nothing short of amazing working with you and Liz on this. So excited to see it all come together!!!
- Claire R

Rated 5 out of 5 stars

Great Experience

Mindy was super helpful and knowledgeable! Walked us through the options and explained everything we needed to know about diamonds. It's so important to feel comfortable and at ease when making a jewelry decision for the rest of your life and Mindy and Cullen delivered on all fronts.

June 6, 2026
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Reply from Cullen Jewellery

Thank you so much for your kind words! It was such a pleasure to meet you and your partner. I'm so happy I could be of help <3 - Mindy J

Rated 5 out of 5 stars

Working with Bella was the best!!

I recently had an engagement ring appointment with Bella and had the absolute best experience! It was my first time looking at engagement rings, and she made the process so fun. She helped me narrow down what I liked and was so helpful with explaining the endless customization options they have. Their new location in Austin is absolutely beautiful, and I loved being able to try on so many different styles in person. Couldn't be happier with my experience and can't wait to come back, highly recommend!

May 27, 2026
Unprompted review
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Reply from Cullen Jewellery

Thank you so so much Holly! Please come back soon, ya'll were the best ❤️-Bella Z.

Rated 5 out of 5 stars

We had a very pleasant visit in…

We had a very pleasant visit in Cullen's London office, William was extremely helpful and knowledgeable, they had plenty of styles to try on, discuss customisations for etc, and all very reasonably priced. Would 100% recommend!

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Loved Cullen Jewellery

Demol was amazing! He was very knowledgeable and helped us understand each part of the ring. We had amazing service throughout our appointment and recommend coming here

June 5, 2026
Rated 5 out of 5 stars

5* Service from start to finish

5* Service from start to finish. William went above and beyond to give my partner and I all the information and guidance we needed to select the perfect ring.
He was personable and made us feel at ease. He was so knowledgable in particular about our favourite cathedral setting!
We would recommend anyone searching for a ring to go to Cullen and in particular William! I’m sure my partner will be back when ordering! Thank you William for going above and beyond for us!
Hollie & Ryan

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service!

We went to Cullen Jewellery for an engagement ring consultation, and we couldn’t be happier with the experience. Madison and Ava were incredibly welcoming, friendly, and attentive to every detail. They took the time to understand exactly what we were looking for and explained everything clearly, making the whole process easy and stress-free. Thank you for making our experience so enjoyable! 😊✨

June 6, 2026
Rated 5 out of 5 stars

What a lovely experience!

Had a lovely experience at Cullen Jewellery with William. He made my partner and I feel very comfortable and welcomed. William walked us through many different engagement rings with a variety of settings, and explained the most important things to look out for. They were all so beautiful! Had a great time. It was very helpful to see so many ring styles in person, and William was lovely.

It was easy to book an appointment online but the earliest one was a month away; just something to keep in mind. Highly recommend booking at appointment with Cullen Jewellery to figure out your engagement ring style!

June 5, 2026

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