This is an update to a recently submitted review. I finally received my necklace yesterday. It is beautiful. The detail is great and the engraving that included special characters is perfect . In the... See more
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See what reviewers are saying
I’ve attempted to contact customer service twice, never responded. I ordered a custom keychain a month ago. Never heard anything about shipping or processing. This was meant as a gift to my mother. I’... See more
THIS IS A SCAM!!! I ordered a few items more than two months ago, and they were never shipped/I never got any kind of email from the company even though they charged me the money. I wrote a friend... See more
I ordered a keychain at the end of March for a friend who lost her precious pup. I have still not received it, but yet the purchase was taken out of my account right away. I have tried contacting Cust... See more
Company details
Written by the company
🐶Custom Made Pet Gifts out of Austin, TX! 🇺🇸 Free Shipping on orders $100+! 💭Have Questions? We're Here 24/7
Contact info
P.O. Box 3187, 78630, CEDAR PARK, United States
- support@custompetgifts.co
- custompetgifts.co
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Hasn’t replied to negative reviews
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I ordered on 11/30 and still haven't…
I ordered on 11/30 and still haven't heard anything. Trying to give this as a Christmas present, so let me know when it will be shipped.

Reply from Custom Pet Gifts
I ordered on 11-30- 2022 and still…
I ordered on 11-30- 2022 and still haven’t heard anything about my order. Please let me know something

Reply from Custom Pet Gifts
Very disappointed
The product that I ordered doesn’t really have any etching in it, you can see some details but you have to really look at it to figure out what it was. Very disappointed

Reply from Custom Pet Gifts
It so cute
It so cute, now I can have patches with me always. He was 18 years old and was doing well, he has crossed over the rainbow bridge, this means so much to me, thank you.

Reply from Custom Pet Gifts
My cat passed away almost 2 years ago
My cat passed away almost 2 years ago. I came across an ad for these custom pet gifts and thought I’d give it a try. I received my key chain yesterday and it brought me to tears! It’s so beautiful and far exceeded my expectations! Now I can carry my baby with my where ever I go! I’m forever grateful!!

Reply from Custom Pet Gifts
I LOVE Custom Pet Gifts
I LOVE Custom Pet Gifts. I have ordered from them a number of times and have always been very pleased with my purchases.
I have also had experience with another company (prior to me finding Custom Pet Gifts). It took months before I received my order and then, the finished product was very poor.
Seriously, go with Custom Pet Gifts! Great work, great prices, great customer service.

Reply from Custom Pet Gifts
Super pleased with photo necklace
The quality of the product is outstanding! It looks just like the picture I sent. I was slightly disappointed in the time it took to ship, but it was well worth the wait. Their customer service is quick to respond and very apologetic. Knowing now that they are a small business, I think they are doing a great job!

Reply from Custom Pet Gifts
Custom Ornament
I got the ornament for my boyfriends family it is the cutest thing ever! Is it of good quality and heavy so it won’t fall off the tree.

Reply from Custom Pet Gifts
Great Gift idea
Great idea, holds memories for a long time. Makes a good gift for yourself or others.

Reply from Custom Pet Gifts
Good explanations
I like how the website explains the photo guidelines and creation process. You answered all of my questions!

Reply from Custom Pet Gifts
Fabulous
I received my order in under 2 weeks and it is absolutely beautiful. I couldn't have asked for it to be any better. I ordered it as a gift for a friend and I just know she's going to love it. Highly recommend.

Reply from Custom Pet Gifts
Very cute
Edited: my order was delayed but I finally received it. I am pleased with my purchase. The keychain is very cute.

Reply from Custom Pet Gifts
Our dog recently had to be put down
Our dog recently had to be put down. I ordered a key chain for my wife. She loved it and it looks exactly like him. Thank you very much for offering these types of products!

Reply from Custom Pet Gifts
It was such an easy experience and…
It was such an easy experience and great price I can’t wait for my item to arrive.

Reply from Custom Pet Gifts
Last memory for chance
This is the third time I have order from your company. The gifts it makes can not compare to any other.
It’s been a favor to give to others. Fur babies are over looked a lot. I will be ordering again and again..
thank you so much..

Reply from Custom Pet Gifts
AMAZING
The keychain I ordered came out amazing! I will absolutely order from here again. Great customer service and very friendly!

Reply from Custom Pet Gifts
This was a surprise gift!
This was a surprise gift for my brother who lost his best friend. I received a text from him with a picture, and these words.
Thank you little sister!
Its very nice of you to send this to me!
I love it!
Bobby
He loves it!! This was my 4th surprise gift, there will be more. Thank you Custom Pet Gifts for another awesome engraving. Again, I'd give a 1,000 stars if I could!!

Reply from Custom Pet Gifts
Need 10 stars
If I could give a 10 star I would! I can't even lie, I was worried my Keychain was going to look nothing like my dog and my friends dog. When I say they look exactly like the pictures I sent them. They nailed the product to a T even down to the what the heck look on my friends dog! Truly made us cry because they were so good! I am amazed by their products and will be ordering more!

Reply from Custom Pet Gifts
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