Custom Pet Gifts Reviews 318

TrustScore 2 out of 5

2.2

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Rated 3 out of 5 stars

This is an update to a recently submitted review. I finally received my necklace yesterday. It is beautiful. The detail is great and the engraving that included special characters is perfect . In the... See more

Rated 1 out of 5 stars

I’ve attempted to contact customer service twice, never responded. I ordered a custom keychain a month ago. Never heard anything about shipping or processing. This was meant as a gift to my mother. I’... See more

Rated 1 out of 5 stars

THIS IS A SCAM!!! I ordered a few items more than two months ago, and they were never shipped/I never got any kind of email from the company even though they charged me the money. I wrote a friend... See more

Rated 1 out of 5 stars

I ordered a keychain at the end of March for a friend who lost her precious pup. I have still not received it, but yet the purchase was taken out of my account right away. I have tried contacting Cust... See more

Company details

  1. Jewelry Engraver

Written by the company

🐶Custom Made Pet Gifts out of Austin, TX! 🇺🇸 Free Shipping on orders $100+! 💭Have Questions? We're Here 24/7


Contact info

2.2

Poor

TrustScore 2 out of 5

318 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

I ordered on 11/30 and still haven't…

I ordered on 11/30 and still haven't heard anything. Trying to give this as a Christmas present, so let me know when it will be shipped.

December 13, 2022
Unprompted review
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Reply from Custom Pet Gifts

Hi Alison, we're really sorry for the poor experience. Kindly email us at support@custompetgifts.co and our customer service team will look into your order's status asap.

Rated 2 out of 5 stars

I ordered on 11-30- 2022 and still…

I ordered on 11-30- 2022 and still haven’t heard anything about my order. Please let me know something

December 10, 2022
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Reply from Custom Pet Gifts

Hi Steve, we're so sorry for the poor experience. Our customer service team has sent you an email with your order's tracking #. We would appreciate if you could update this review.

Rated 1 out of 5 stars

Very disappointed

The product that I ordered doesn’t really have any etching in it, you can see some details but you have to really look at it to figure out what it was. Very disappointed

November 26, 2022
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Reply from Custom Pet Gifts

That's not good at all, Amanda! We're very sorry your order didn't meet your expectations. One of our agents will be reaching out via email to take care of you shortly.

Rated 5 out of 5 stars

It so cute

It so cute, now I can have patches with me always. He was 18 years old and was doing well, he has crossed over the rainbow bridge, this means so much to me, thank you.

November 12, 2022
Unprompted review
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Reply from Custom Pet Gifts

The pleasure is ours, Albert!

Rated 5 out of 5 stars

My cat passed away almost 2 years ago

My cat passed away almost 2 years ago. I came across an ad for these custom pet gifts and thought I’d give it a try. I received my key chain yesterday and it brought me to tears! It’s so beautiful and far exceeded my expectations! Now I can carry my baby with my where ever I go! I’m forever grateful!!

November 11, 2022
Unprompted review
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Reply from Custom Pet Gifts

Hey Heather, so sorry about your loss. You can now carry your furbaby's memory with you forever. 'ppreciate your support!

Rated 5 out of 5 stars

I LOVE Custom Pet Gifts

I LOVE Custom Pet Gifts. I have ordered from them a number of times and have always been very pleased with my purchases.
I have also had experience with another company (prior to me finding Custom Pet Gifts). It took months before I received my order and then, the finished product was very poor.
Seriously, go with Custom Pet Gifts! Great work, great prices, great customer service.

October 17, 2022
Unprompted review
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Reply from Custom Pet Gifts

Thank you so much for your support!

Rated 5 out of 5 stars

Super pleased with photo necklace

The quality of the product is outstanding! It looks just like the picture I sent. I was slightly disappointed in the time it took to ship, but it was well worth the wait. Their customer service is quick to respond and very apologetic. Knowing now that they are a small business, I think they are doing a great job!

November 5, 2022
Unprompted review
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Reply from Custom Pet Gifts

Thank you for your patience with us, Sue! Glad that we've met your expectations!

Rated 5 out of 5 stars

Custom Ornament

I got the ornament for my boyfriends family it is the cutest thing ever! Is it of good quality and heavy so it won’t fall off the tree.

November 7, 2022
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Reply from Custom Pet Gifts

That's so sweet of you, Brooke! Thank you for the support!

Rated 5 out of 5 stars

Great Gift idea

Great idea, holds memories for a long time. Makes a good gift for yourself or others.

November 1, 2022
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Reply from Custom Pet Gifts

Appreciate it, Linda! Making memoirs is our main goal and comments like this makes us work even harder.

Rated 5 out of 5 stars

Good explanations

I like how the website explains the photo guidelines and creation process. You answered all of my questions!

October 31, 2022
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Reply from Custom Pet Gifts

Thank you, Kyle! We've made our process easier just for you! ;)

Rated 5 out of 5 stars

Fabulous

I received my order in under 2 weeks and it is absolutely beautiful. I couldn't have asked for it to be any better. I ordered it as a gift for a friend and I just know she's going to love it. Highly recommend.

October 22, 2022
Unprompted review
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Reply from Custom Pet Gifts

Hey Jessica, thanks for your kind words. Means a lot!!

Rated 4 out of 5 stars

Very cute

Edited: my order was delayed but I finally received it. I am pleased with my purchase. The keychain is very cute.

October 15, 2022
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Reply from Custom Pet Gifts

Hi Crystal, we're really sorry for the poor experience. We'll have our customer support team take care of you right away.

Rated 5 out of 5 stars

Our dog recently had to be put down

Our dog recently had to be put down. I ordered a key chain for my wife. She loved it and it looks exactly like him. Thank you very much for offering these types of products!

October 7, 2022
Unprompted review
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Reply from Custom Pet Gifts

You are very welcome, Eric. Hope your wife treasures the gift to keep your furbaby's memory alive.

Rated 5 out of 5 stars

Last memory for chance

This is the third time I have order from your company. The gifts it makes can not compare to any other.
It’s been a favor to give to others. Fur babies are over looked a lot. I will be ordering again and again..
thank you so much..

October 2, 2022
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Reply from Custom Pet Gifts

A pleasure to work with you always, Robyn! ;)

Rated 5 out of 5 stars

AMAZING

The keychain I ordered came out amazing! I will absolutely order from here again. Great customer service and very friendly!

September 21, 2022
Unprompted review
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Reply from Custom Pet Gifts

Awee thank you, VRA! Appreciate your kind words!

Rated 5 out of 5 stars

This was a surprise gift!

This was a surprise gift for my brother who lost his best friend. I received a text from him with a picture, and these words.
Thank you little sister!
Its very nice of you to send this to me!
I love it!
Bobby

He loves it!! This was my 4th surprise gift, there will be more. Thank you Custom Pet Gifts for another awesome engraving. Again, I'd give a 1,000 stars if I could!!

September 18, 2022
Unprompted review
Custom Pet Gifts logo

Reply from Custom Pet Gifts

What a sweet sister you are, Linda! Thanks so much for taking the time to leave us a 5-star rating – it means the world to us!

Rated 5 out of 5 stars

Need 10 stars

If I could give a 10 star I would! I can't even lie, I was worried my Keychain was going to look nothing like my dog and my friends dog. When I say they look exactly like the pictures I sent them. They nailed the product to a T even down to the what the heck look on my friends dog! Truly made us cry because they were so good! I am amazed by their products and will be ordering more!

September 19, 2022
Unprompted review
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Reply from Custom Pet Gifts

The pleasure is ours, M D! Now the memories of your friend's furbaby will live on forever :)

Rated 1 out of 5 stars

I never received my item.

September 15, 2022
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Reply from Custom Pet Gifts

So sorry for that, Brooklynn! No worries, your order has shipped out and our customer support team has reached out to you via email with tracking details.

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