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daals Reviews 56,621

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TrustScore 4.5 out of 5

4.3

Furniture Store
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Review summary

Created with AI, based on recent reviews

Considering 20,705 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service for its efficiency, punctuality, and the helpfulness of the staff. Many people highlight the professionalism and courteousness of the delivery teams, often noting their care in handling items and their willingness to assist with placement. The overall service, from ordering to delivery, is consistently described as excellent. However, some customers were dissatisfied with the product quality, mentioning issues like manufacturing flaws, warped cabinets, and missing parts. A few other people also felt that the customer service was lacking, citing difficulties in making changes to orders or receiving updates.

What people talk about most

Delivery service

Users describe positive interactions with delivery services. Many customers praise the speed of delivery,... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the delivery teams, highlighting... See more

Product

Reviewers mention ambiguous feedback about product quality. Many customers praise the good quality, solid... See more

Quality

Clients share ambiguous opinions on quality. Many customers express disappointment, citing issues like... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the professionalism, courtesy, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall I was very happy with the mirror I ordered and it fills the space perfectly. The delivery was very good and ahead of schedule. The only reason it’s not five stars is that there is a slig... See more

Rated 4 out of 5 stars

Very good quality furniture at a very reasonable price. However it was quite tricky and time consuming to put together. We also thought the drawers and bedside tables were on the low side so we bought... See more

Rated 5 out of 5 stars

The experience of using Daals has been excellent. Renz (customer services) quickly turned around the change in delivery (to express) and Ian and Mikey have just delivered first thing this morning… jus... See more

Rated 5 out of 5 stars

Daals furniture is always of such good quality and the designs can be both modern and retro, fitting into all types of decor. My wife and I have bought several items over the last couple of years. Wha... See more

Company details

  1. Furniture Store
  2. Office Furniture Store
  3. Outdoor Furniture Store

Written by the company

Hi, we’re daals.co.uk and we provide beautiful furniture at better prices. We’re passionate about delivering the latest trends in home & garden furniture, at affordable prices, and delivering them swiftly to your home. Whether you're in need of sofas that are so good, fine dining furniture, bedroom furniture to make your sleep space more cosy, or home office furniture that'll have you smirking from home. There's a wide selection to choose from. All ready and available at your fingertips. Plus, with our special daals home delivery service, we'll deliver your fashionable furniture swiftly, safely, and for free!

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

57K reviews

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Rated 1 out of 5 stars

Shocking company….stay away

Ordered something, emailed to say it has been dispatched……radio silence since and no product. Shocking company and customer service. DO NOT USE THIS COMPANY

May 26, 2026
Unprompted review
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Reply from daals

Hello Samuel,

Thank you for taking the time to leave us a review.

I am sorry to hear that you are not happy with your order.

Can you contact us directly with your order number as we have been unable to find your order details from just your name.

You can contact us via the following options:
Telephone - 02477180023
Email - customerservice@daals.co.uk
Livechat - which can be found on our site

Look forward to hearing from you.

Many thanks,
Darren

Rated 1 out of 5 stars

Awful company

Awful company! Waited 16 days and still no delivery information. Called a million times and sent dozens of emails and they continue to pass the buck.

When I first ordered I had delivery information sent 2 days after ordering and took day off work to be told this was a miscommunication error. 16 days later I’m still waiting even though one of my furniture items is not on pre order.

If you want your furniture any time soon do not order from here!!!

May 26, 2026
Unprompted review
daals logo

Reply from daals

Hello,

Thank you for taking the time to leave us a review.

I am sorry to hear that you are not happy with your order.

Can you contact us directly with your order number as we have been unable to find your order details from just your name.

You can contact us via the following options:
Telephone - 02477180023
Email - customerservice@daals.co.uk
Livechat - which can be found on our site

Look forward to hearing from you.

Many thanks,
Darren

Rated 5 out of 5 stars

Great service!

Couldn’t fault the delivery, 3 hour time slot was given the day before, received a call when they were 5 minutes away & Dave very helpfully carried in my furniture parcel and placed it carefully inside my house.

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great product and VFM

Smooth ordering and delivery service. Would order from this company again. Garden parasol is delightfully kitsch and I’m really pleased with it. Agree with other reviewers that the height is a tad short but didn’t matter where we are using it. Fabric and edging is great quality and makes the product look more expensive than it is. Initially I had trouble getting the parasol to stay open but worked out that you have to line up the mechanism properly. All in all the parasol is good VFM and the yellow and white stripes makes me smile every time I look at it.

May 12, 2026
Unprompted review

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