DeFlorance Reviews 2,538

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 594 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often praising their comfort, style, and quality. Many appreciate the wide toe box and how well the shoes alleviate foot pain. The customer service is frequently highlighted as exceptional, with people noting prompt, courteous, and effective communication. However, some customers also noted issues with the ordering and delivery process. There were instances of long shipping times, unclear tracking information, and shoes arriving without proper packaging. A few other people also felt that the quality of some shoes was not as expected, mentioning issues like premature wear or a lack of cushioning.

What people talk about most

Product

People report positive experiences with product, often praising the comfort, lightweight feel, and roomy toe... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the comfort, lightweight design, and... See more

Order

Consumers have mixed experiences with the ordering process. While some reviewers found ordering easy,... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers reported quick and efficient... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the responsiveness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shoes arrived when expected. I have no idea what gel footbed they are talking about bec the shoes, while roomy in the toe box, are rather uncomfortable on the bottom of your foot. Not cushy at all. I... See more

Rated 4 out of 5 stars

The ordering and shipping process was easy, but I am a little disappointed by the quality of the shoes. They are very comfortable with a pleasing esthetic, but after wearing them for only 3 times, the... See more

Rated 4 out of 5 stars

This time I purchased two for a better deal. The exterior design is a bit different but they are still eye-catching. The toe box is excellent which is why I purchased additional ones. I wore them f... See more

Rated 4 out of 5 stars

The communication is great. The shipping is a bit long, but I was notified at every step. Unfortunately, the shoes aren't a great fit. The heel cup is not deep enough and my heel slips out. I reached... See more


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I have both versions

I have both versions. I love both. The 2.0 is more cushioned. I had read people say they ran small. I had ordered. I contacted them and they intercepted my order and sized up. Very happy with my experience.

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Love love love! 💕 …

I love these shoes!Everytime I wear them out of the house I get compliments! They are so comfy and look stylish while also accommodating my wide feet. I’ll definitely buy more!

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

SO COMFORTABLE!!

This was actually my 2nd order from DeFlorance. The website was easy to use and my shoes came quickly on both orders.
I LOVE the shoes! These are the most comfortable walking shoes I've ever had! I thought that blisters and uncomfortable toes were normal until you break the shoes in. From the 1st time I put them on, they have been comfortable with a great footbed!

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Delivery was quick and efficient

Delivery was quick and efficient. I appreciated being updated on the timeline of when I would receive my shoes. The shoes were wrapped nicely and are so comfortable!! I have worn them for my long 12 hour shifts and for the first time my feet don’t hurt halfway through my shift!

November 2, 2025
Unprompted review
Rated 2 out of 5 stars

I purchased a pair of sneaker

I don’t write reviews unless I’m asked this is utterly ridiculous.
I purchased a pair of sneakers. I requested to return them they are not what I expected. Not true to size. I have received several advertisements emails no return authorization. I received and email from two different customer service rep. I have replied to all emails. It should not take this long to receive a response.

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Order the 1.0 in early summer and…

Order the 1.0 in early summer and recently ordered 2 pairs of 2.0. Love them both. Actually had someone at work ask me if they were DeFlorence shoes - she said she saw them online and wasn't sure if she should try them. I told her absolutely!

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

My feet no longer hurt!

These shoes are the most comfortable shoes I have worn in a long time! Service was good! Please continue to produce comfortable styles. Slip on shoes or dressier shoes!

October 30, 2025
Unprompted review
Rated 1 out of 5 stars

Scam scam scam

Edit: 6 weeks later they are still refusing to send the correct shoes even though they offered to. They keep trying to get me to buy more shoes at a discounted rate. Shoes are EASILY 2 sizes too big. When I contacted them, they will charge me to return them, want me to pay for new shoes, are adamant that their shoes run to standard sizes. They mention in emails to double check their 'updated size chart'. So, they sent the wrong size, told me to give those away and purchase the correct size, or pay upwards of $60 to return them.

September 29, 2025
Unprompted review
Rated 4 out of 5 stars

I think I like these shoes

I think I like these shoes. I love the style and I got compliments the first time I wore them. I like the larger toe box, but the shoe itself is a bit wide for my foot. I also had to use inserts for them to be comfortable to wear for long periods of time.

October 23, 2025
Unprompted review
Rated 4 out of 5 stars

Comfy shoes

Comfy shoes, but feel cheaply made. Like if they get wet I feel like the inner sole will completely come part. Haven’t had them long enough to know how easy they are to keep clean. Time will tell.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Comfy Shoes

The first pair I bought were very comfortable, and I appreciated the wide toe box. My toes didn't get tingly, and the pain in my heel wasn't as intense as it had been. When I was sent the offer for the two pairs of shoes, I jumped on it. I am enjoying these as well. However, there is a weird loosening I can feel on one pair. It seems like the construction might be coming apart (even though I have only worn this pair a few times).

October 20, 2025
Unprompted review
Rated 4 out of 5 stars

The communication is great

The communication is great. The shipping is a bit long, but I was notified at every step. Unfortunately, the shoes aren't a great fit. The heel cup is not deep enough and my heel slips out. I reached out to DeFlorance, they offered a discount on different inserts that have a different heel cup. They haven't arrived yet, but I think it was a reasonable solution to the problem. It was that or I had to pay for return international shipping.

October 18, 2025
Unprompted review

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