DENTAKAY DENTAL CLINIC - Nish Reviews 119

Amazing dental clinic,very professional,I’m more than happy with my results,Dr Melis S is very experienced and speaks English,everything was so well organised from the beginning,I would definitely recommend it 😍
Thank you Dr Melis and Dentakay 🥰ur the best😇🤩

Unprofessional and Disrespectful Experience with Consultant Nazar

I had an extremely disappointing experience with my medical consultant, Nazar, which goes against Dentakay’s stated core values:
• Patient-Centric Care / Respect for the Patient: During the consultation, he did not listen to my concerns and made me feel as if I had no say in my treatment. This is completely contrary to prioritizing patient well-being.
• Professionalism & Ethical Practice: His attitude was unprofessional and unbearable. He interrupted me mid-conversation and displayed visible anger when I tried to explain my situation.
• Excellence & Quality: I expected a high standard of care and communication, but instead, I left feeling ignored and mistreated.

While the team apologized on his behalf, it did nothing to improve the situation; in fact, it seemed to enable further poor behavior. I hope Dentakay management reviews this incident seriously, as it severely undermines trust and patient confidence.

After we talked to Amy, Aug 8 …..she is the manager of Financial Dept. ….every thing was fixed…..we are satisfy about the result for both side…..Thank u Amy …god bless you ….really you are hero …wish you the best dear

Recently finished my treatment at dentakay. The experience was great from start to end. Huge appreciation to the whole medical staff and to James as well, my counselor, for his professionalism and kindness and following up regularly to check on my treatment process.

Dentakay provided an exceptional dental experience. Their commitment to high-quality care and excellent service truly stands out. I felt valued and well-cared for throughout my treatment, and I'm very happy with the results. I highly recommend them!

My communication with William from Dentakay was absolutely outstanding. If you get him, you’re lucky! There was miscommunication from the staff in the clinic but virtually William dealt with it extremely well and efficiently.

The reviews are true about the price changes and I did think the people in the clinic itself would be nicer. But I am overall happy with my result. I’ve had no sensitivity or pain at all.

I had 24 crowns, 1 removal and 5 root canals. No issues! Thanks William 🙏

Excellent customer service and such a user friendly system for Dantakey staffs, i do specifically appreciate Arthur who gave me the beste recommendation to come in Dantakey i appreciate again for friendly services Dantakey and Arthur

Everything from being picked up at the airport in a Maybach and returning the same way was fantastic.
As you can appreciate going to the dentists is not everyone’s favourite destination but you are well looked after. From the first consultation they knew that I was a little anxious as are most people and reassured me the whole time. You will have your main dentist who will oversee all of the treatment; a specialist for extractions and a specialist surgeon for the implant sockets and the dental technician. There was continuous communication between the whole team in the most modern dental facility I have seen.
Everything was virtually pain free only the tiniest bit of discomfort. It’s quite emotional when you see your new teeth for the first and you can see the pleasure that gives to the dentist who is an absolute perfectionist. I had to return 4 months later for my two implants and was greeted like an old friend.
I cannot praise them high enough.

My initial contact was with Miss Mila, who explained the entire dental implant process and pricing. I then decided to proceed with full-mouth dental implants at Dentakay. My first treatment was last October. Dr. Turhan Bıçkı patiently walked me through the entire surgical procedure and meticulously administered the anesthesia; I didn't even feel the needle. The surgery went very smoothly, and the clinic staff were all very friendly. I remember Saida, Serdar, and Enes were there at the time.
After the implant surgery, temporary dentures were installed, and I was told to return after six months of recovery for the second installation of Zirconia Crowns. Unfortunately, my temporary dentures broke and completely fell out less than two weeks after I returned home. I was very dissatisfied with the customer service I received when I contacted the call center about this. I hope you can improve your customer service, as patients tend to panic when they experience discomfort, especially when they are so far away. You need to provide careful and patient diagnoses and treatment suggestions based on the patient's actual situation.
After enduring six months without upper or lower teeth to chew with, I returned to your clinic this year. Dr. Turhan Bıçkı introduced me to Dr. Ahmet Özdemir, who installed my Zirconia Crowns. Although one tooth on the upper right side required drilling and re-bonding for installation, the overall installation effect is quite good, and I am satisfied with the results. I hope these implants will last for many years. I also want to thank Busra this time; she was very helpful.
My initial contact was with Miss Mila, who explained the entire dental implant process and pricing. I then decided to proceed with full-mouth dental implants at Dentakay. My first treatment was last October. Dr. Turhan Bıçkı patiently walked me through the entire surgical procedure and meticulously administered the anesthesia; I didn't even feel the needle. The surgery went very smoothly, and the clinic staff were all very friendly. I remember Saida, Serdar, and Enes were there at the time.

After the implant surgery, temporary dentures were installed, and I was told to return after six months of recovery for the second installation of Zirconia Crowns. Unfortunately, my temporary dentures broke and completely fell out less than two weeks after I returned home. I was very dissatisfied with the customer service I received when I contacted the call center about this. I hope you can improve your customer service, as patients tend to panic when they experience discomfort, especially when they are so far away. You need to provide careful and patient diagnoses and treatment suggestions based on the patient's actual situation.

After enduring six months without upper or lower teeth to chew with, I returned to your clinic this year. Dr. Turhan Bıçkı introduced me to Dr. Ahmet Özdemir, who installed my Zirconia Crowns. Although one tooth on the upper right side required drilling and re-bonding for installation, the overall installation effect is quite good, and I am satisfied with the results. I hope these implants will last for many years. I also want to thank Busra this time; she was very helpful.
 
A huge thank you to Mila for her consistently warm and helpful service from start to finish; her online consultation was unparalleled! Also, I highly recommend Dr. Turhan Bıçkı for all-on-6 dental implant surgery and Dr. Ahmet Özdemir for Zirconia Crown installation.

Amazing experience!
All the staff at Dentakay are truly wonderful,kind, respectful, and professional. I just had my final session today, and I can honestly say they gave me my smile back!
From start to finish, I was treated with care and compassion. Every step of the process was clearly explained, and I always felt I was in good hands.
They are excellent at what they do, and their attention to detail shows in everything.
Thank you to the entire Dentakay team—you are all absolutely amazing! 🌸🙏🏼

It's going to be to a long post,just bare with me.
Part 1: 1st visit
Started my research in January, talked to 9 top rated clients in Turkey and base on the x ray and pictures I've send most of them suggested the easy way for them,to extract all my teeth and go full implants. Obviously a bad idea...then I got to talk to Dentakay and suddenly I have tons of good options!
Eddie, the medical advisor talked to me for weeks,answer all my questions, offered guidance and patience till I felt I will have all my needs and wants meet.( including talking to there orthodontic specialist)
The package included flights tickets for the first visit (450 euro) 5 nights in park inn by radisson hotel for me and my partner with breakfast included, transport from and to airport and to all clinic visits, 5 Nobel implants (lifetime guarantee), 4 tooth extraction (3 wisdom),3 rooth canals, laser gum cut, 4 temporary front theet and 2 apical surgery for 3260euro. I got a pain injection right after extraction and implants,+ painkillers and antibiotics. I got a bit swollen but no pain and no bruises whatsoever.
Clinic is packed at all times,so expect some awaiting time in the reception but you are offered drinks and always asked if they can do something for you wile waiting.
All doctors were amazing, everyone is welcoming and I felt taken care of all the time
A big big thank you to Karim and Sahab, the translators/advisors for all the care and interest they show during this 5 days.
My next visit will be in 4-6 months to get 24 crowns.
I will update this after that,with pictures as well.
I highly recommend this clinic!!!
➡️➡️➡️➡️➡️➡️➡️➡️
Part2: second, and final visit
23rd sep to 1st Oct, 8 nights in Ramada Tekstilkent hotel, waay better then the one we stayed previously!! ( 6 were payed by the clinic, 2 by me)
As usual, everyone professional and carrying, stated with laser gum cut to all my upper teeth, opening the implants( that btw heated amazing, no discomfort at all throughout the 5 months in between visits. ) Following they shaved all teeth and did 1 rooth canal. I got temporary teeth and I wore them Thursday till Monday when my permanent ones were ready. I wish you all could see how amazing they look like!!!! I choose a natural shade colour (m1) but when they came i felt it's still to white for my taste so I changed to m2 , what is " not what most clients go for" 😅 but for me they are amazing, no one can tell they are not my natural. It's been just few days since I am waring them,so it's still an adjustment considering I haven't had back lower teeth in over 20 years.A big thanks to Dr Melis and her assistant for the patience and fun I received wile on the chair.
Overall, the best decision I've made!!!!
Final cost for this visit was 5210 euro for 26 zirconia crowns with 10 years guarantee.
I will update this post ,again, next year after the annual control.

professionals! best of the best! highly recommend!

Edit: since posting this they have revoked my warranty until I remove this negative review!

I had been looking at having my horrible teeth that made me so insecure done for yeaaars and finally... it was time!!! Initial contact was via WhatsApp and Instagram. Sent them my full mouth pictures and even went further to get a professional scan from the dentist so they had a better understanding of the condition of my teeth. Received a quote, and I was assured multiple times that the price is final unless they find something drastically different going on inside my mouth.

Fast forward to Feb 2024, I land in Istanbul with my mum for support. Picked up by a very angry taxi man but nonetheless, hotel and transport both fine. Not great location hotel or quality but I wasn't there for leisure, so this was irrelevant to me.

First dentist appointment day, I am collected from the hotel and taken to the clinic. We start by taking photos, a 3D scan and a very short inital consultation to go over what is I wanted to achieve, but wasnt gicen opportunityto share photo inspiration etc, they basically chose for me. Within the first hour or so, I am separated from my mother and taken into a quiet office (you'll read about these 'quiet offices / side rooms a lot on these reviews) where they told me I needed to pay £1500 more for the work originally quoted. Straight away I'm pissed, I had a tight budget and they've intentionally got me alone and put me under pressure to pay a larger amount that wasn't justified. Eventually after lots of haggling (on their side!) I decide I didn't come to Turkey for nothing and we settle in the middle. My dentist proposed he crown all 20 of my teeth with bridges!! I only had one tooth missing so it really they only warranted one bridge - and any decent dentist will tell you the same thing. The reason they want to use bridges is because they require less skill, and they are faster and easier to instal, which means they can get me out quicker and make more £$€. Anyway, I insisted. And when I say insisted, I mean I came toe to toe with my con man consultant and unenthusiastic dentist until they backed down and agreed to single crowns and only the one necessary bridge. I was given some plastic temporary teeth to wear after my teeth were shaved down, which surprisingly was the least traumatic past for me. The plastic temps were damaged by my dentist on instal, causing them to have a shark 'hook' on the tip of a big tooth and some holes in the back. This caused me to have the huge ulcers and swelling all over my tongue and lips. My mouth was in bits for months and months recovering from the temp teeth when I got home to the UK. My dentist didn't seem to care at all that my mouth was so sore and that I couldn't eat properly for a week! I even fainted in my hotel room from lack of nutrition and sugar from not eating - and when I told my dentist, he couldn't have cared less. In fact this was still a problem when I got home until I was pretty much healed at about 3 months post surgery.

Instal day was a mess. Or shall I say night? Because I was the last one to leave the dental surgery at gone 9pm, along with my dentist). The first draft of crowns were too long for my mouth, so we had to send them back to the lab. Bear in mind this was at 4pm and I was flying home early AM the next day. I was worried to say the least. Finally I get a call around 7pm asking me to return and have the finals installed. Instal was traumatising and so painful. My denstist filled me up with so much local anesthetic thay I couldnt feel my lips for 2 weeks after I got home, and I swear that is not an exaggeration - I was terrified that he had damaged a nerve it was that bad. My dentist treated me like a RAG DOLL in his dentist chair - my jaw was pushed and pulled so hard to secure the improper crowns that I now suffer with excruciating jaw pain. One year later and I still have an incredible amount of jaw pain - it clicks all day long and is extremely misaligned.

My gums bleed terribly all day long despite religiously keeping up with the maintenance they suggest such as water flossing, mouth wash, regular dental check ups etc. And just this week (only 1 year later bearing in mind!) my canine crown has cracked. I supposedly have a 10 year warranty which is reassuring but, it's no good if the clinic ignore your messages is it. So I have emailed them a formal complaint, fingers crossed I hear something back or I'll be left no choice but to seek legal advice. My last note: the clinic ask you to sign an NDA before you leave. This means you cannot honestly review them publicly. I refused to sign this and you can too. Oh and they want you to leave a positive review on google before you've even walked out of the door! Absolutely appalling way to run a business Dr Gulay Akay

I had my first consultation and treatment done in Antalya in July 2024. There were a lot of negative issues with this – mostly administrative to be honest but also what I saw as poor hygiene control practice and a lack of any effective aftercare.

The second visit was to the Nish clinic in Istanbul (I specifically asked not to go back to Antalya). The clinical side of things has been worlds better – the staff at the clinic have been fabulous – especially my ‘liaison’, doctor and nurse. There was a problem with the first lower crowns used but this was sorted out quickly. Aesthetically the new teeth look great. Mechanically they appear to be good although I am not an expert and I guess time will tell.

The big problem on the second visit was definitely the admin and particularly the transport planning. When I arrived, they insisted I confirm what flight I was on and then took 2 hours for the car to arrive for me once I was there. Twice when I was at the clinic it took over 1.5 hours for the car to come to take me back to the hotel. Each time, the clinic blame the Planning Team and the Planning Team say the clinic are organising it. I am typing my first draft of this review whilst still in Istanbul. I have one more day here and currently have no time for my final control appointment and no idea if they will be able to take me to the airport the following day at the time I requested. Having now returned home I can update this. It turned out my doctor was not there on my final day and no arrangements had been made for the final check THEY RECOMMENDED! I did have the check but only after a total failure of the Planning Team to do anything and me having to get my own Uber rather than the transfer they promise. Also to note, the airport transfer was a little late but ultimately not a particular problem.

I have raised my issues repeatedly and talked to a variety of people within Dentakay. At one point they characterised the problems as “unsubstantiated”.
Hopefully the new teeth will be worth it in the long run. I can’t detail all the issues in a relatively short review but because of them, I couldn’t positively recommend Dentakay in good conscience.

I attended the clinic and was dealt with in the most professional manner, the staff were friendly and attentive and nothing was to much trouble. I had to have additional work before I could get my full set of crowns but the staff explained everything and i really felt like i was in the best place. I cannot recommend this clinic highly enough and cannot wait to return in May to get my full set as I am over the moon with my temporary ones.

Hi there,
I've been treated as a patient in Turkey (Dentakay)for zygomatic implant , because I've been told I have no enough bone on top of my gums Dr. decided the only treatment available in my case was ZYGOMATIC ,the treatment which cost me big money I never knew this kind of treatment may costs less in UK , Dentakay the Package was included hotel and one way flight, Dentakay clinic the hospitality is fantastic very polite people from airport to the end, but I suggest people suffering with no enough bone you ,my experience with Zygomatic in Dentakay wasn't excellent after the surgery my facial features changed I didn't know could be no enough experience the Dr.who did the surgeon and I have lost 30%of sense on my left face scratches I've xplained what i suffering the explained Dr. i wasn't convinced,
I can give my experience in Dentakay wasn't excellent.

From the moment I arrived everyone was so welcoming and kind the team really goes above and beyond to make sure you are comfortable.
They explained me everything clearly, and detailed treatment plan was acknowledged by me. I’m so happy with the results and honestly wish I had come here sooner. If you’re looking for a place where they treat you like family while giving amazing care dentakay is the one I recommend

I don’t even know where to begin, how to start when describing the horror movie-like experience , the nightmare I’ve been living through thanks to Dentakay. The only word that comes to mind to sum up my entire Dentakay experience and what I’ve gone through over the past two years is simply 'tragedy.' Based on my own experience within these past 2 years, I’ve come to understand why Turkey has fallen behind in health tourism in recent years.

On the evening of December 31, 2023, after having flied from 2,700 km I underwent the treatment for 27 zirconium crowns, hoping to start 2024 with a positive story. As of today, exactly 22 months have passed. All of my communications with Dentakay, as well as the visual evidence, pictures , proofs I provided them, are well-documented.

It took just 10 days—on the morning of January 10—for me to wake up with two broken teeth in the front lower jaw. In July 2023, the other side of the lower jaw also broke. As a result, a correction was performed on the lower teeth in July 2023. Just when I thought the nightmare was over, another tooth was damaged while I was simply eating bread and on July 25, 2024 half of the tooth was filed down and treated.

Additionally, a crack occurred in the back upper tooth, which was also treated by Dr. A.O on July 25, 2024. ( By the way he was the only impressing experience during the whole process with his perfection and behaviour )

The worst part is that two more teeth in the upper front jaw (the most visible part for a person’s smile) developed major cracks. I have documented all of these experiences, including every WhatsApp message, the five dentist visits I had to make in the Netherlands, and all the photos.

Finally, in July, after four upper front teeth were removed and replaced with new crowns, I returned home to the Netherlands. ( 2 obligatory visits to Istanbul within only 18 months at that time )

I want to stress that despite following a regular care routine, using a night guard, and being mindful of what I eat, just three days ago, the bridge and two supporting teeth in the lower right back jaw shattered into five pieces while I was having dinner at home with my family and children. Today, I visited my dentist in the Netherlands, who confirmed that the pressure on the bridge caused all three teeth to break.

To summarize, in the past 22 months, I’ve had to return to the clinic twice, attending a total of six sessions at Dentakat . I’ve also had to visit my dentist here in the Netherlands five times, incurring extra expenses each time.

My advice to all patients is to be extremely cautious. Reconsider your decision carefully to avoid problems after treatment. Unfortunately, I can’t share the screenshots of my communications with the clinic or the photos of my ruined teeth on this platform. However, if anyone is interested, you can contact me.

Wish you all healthy and happy days.

Very, smooth and lovely experience. I recommend to anyone. Very experienced and helpful team and very professional dental practice. Everything is thoroughly explained. Best Wishes for the future.

I want to share my experience to help others make a more informed decision about visiting Dentakay.
The first 12 hours were chaotic. There was no timely communication about my arrival details despite several inquiries. After wandering the airport and struggling to connect to Wi-Fi, I reached the hotel at 3 a.m., only to find my booking was missing. After confusion between Dentakay and the hotel staff, my booking was eventually sorted out in the morning.
IT felt disorganized from the start. Appointment details were unclear, multiple conflicting messages. These small errors combined left me feeling uneasy, and I even considered leaving. I was stressed by the lack of communication and worried if I should trust for treatment.
Clinic itself is busy with numerous teams handling different tasks, which resulted frequently miscommunication I barely got any information about procedures, aftercare, or even session timelines. During my initial consultation, which I was told would be an hour, I ended up staying for seven hours without clear guidance on what was happening.
Thank you Sadia and Karim,honestly made my
Visit so much more comfortable and reassuring.
My Consultant was the most hopeless contact of this whole journey I’m not lying!
He started really lovely answering my questions until the deposit was made, I had to chase for hotel information, how it works when I arrive the lot. It felt like messaging your younger sibling who was annoyed by you.
Also before putting a deposit down, I questioned if he could share insight as a lot of feedback was posted that when people got there the price increased and I will copy his exact words from his message

“Yes your treatment is clear and I update your treatment plan from the xray the proce won't change. I know your situation about the the finance Yiu know it's not fair to only look at the few bad reviews I can give you number of my patients who did the treatment just last week and they are super happy with the results”

After this message I actually felt bad even asking him this about the feedback.
But yup you guessed it, this exact man sat me down after my consultation and gave me increased prices…… honestly the shock I had. .
In my Consultation my ‘consultant’ also asked me If I could extend my trip, mind you when we first sat he asked me “when do you fly out” ? Hebooked my flights!

We discussed and I said I could make it work if needed but I needed to know Asap so I could rearrange work. Now the last I heard was will we need to change it from Tuesday to Wednesday departure, this was a Thursday so come Saturday afternoon not a single word. I messaged my consultant Saturday night when leaving, he responded I’ll find out
Not a single word again. Come Monday 11.00 am and I received a message from the Scheduling team for my airport pick up as I was meant to be leaving in less then 24 hours as originally planned.
The only reason I checked this with my consultant was how unorganised already. So I messaged him asking if this was accurate pick up.
All I got back from him was a picture of new flight time leaving the following day. No message nothing just the picture. I message this information to the scheduling team, to ensure they were updated.Before arriving for my appointment I requested to my consultant if he could pre send me he Response, I’ll request it for you.
Nope didn’t get it and when I arrived straight to payment and I guess you guys already know the payment had gone up! There was no formal breakdown just his writing on a piece of paper. A NEW piece not even the breakdown we went through in my consultation
When we originally went over the new proposal from my consultant he wrote everything out but I assumed it was because we were discussing.
So here the part that blows my mind. There was about £300-400 took my deposit out. He said it’s not included so not only did I get scammed into pay more he also robbed me of my deposit.
When I tell you I questioned him he said no Aimee I told
You this, but what evidence did I have it was all handwritten BY HIM, mind you the new handwritten cost breakdown we were using wasn’t even the original we discussed so I had nothing, and what am I going to do refuse, I have temporary teeth in.The breakdown made no sense what had been discussed originally gone, he made his own.

I felt my consultant gaslight me on every interaction and took advantage of my vulnerable situation, he never actioned any of my request, I had to chase for updates and information . I shared with him in my first consultation when he told me hey the price is more, hey you need to stay longer oh and hey you actually going to go into your first appointment 4 hour shaving treatment at 3.30 pm with no warning
Definitely get your teeth done. Would I recommend Dentakay, No.
My Consultant has left a really bitter experience, with manipulation and lying.