Dental Point Reviews 18

TrustScore 2.5 out of 5

2.4

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Company details

  1. Medical Equipment Manufacturer
  2. Medical Equipment Supplier

About Dental Point

Written by the company

Dental Point Pty Ltd is medical instruments manufacturing company we're dedicated to manufacturing high-quality equipment for the Dental and Surgical markets. Indeed strong Customer Relations Build on Trust.

We're committed to satisfy our customers by carrying out systematic activities effectively and efficiently. Also providing them high quality products at appropriate time and competitive price.

We, at Dental Point Pty Ltd, value our R&D division. Our organization structure and communications are line to endorse innovation. Coordinated R&D activities at Dental Point not only help us meet unique partner requirements about hospital equipment but also assists us to introduce new market disrupting healthcare products.

Our Mission

Dental Point PTY LTD is a medical device manufacturer committed to providing the highest level of excellence to our clients, vertical integration and obviously comprehensive value-added services to offer a complete single source solution.

We will focus on operational excellence in all of our actions which provides quality and especially satisfaction to our customers. Particularly Our company will consistently respect all fellow employees through open lines of communication. Not only but also sustain all business relationships through accountability, honesty, integrity and good business ethics.

Our Commitment

Customer satisfaction is important to us and we regularly monitor this through a customer telephone survey which is carried out on a monthly basis. Furthermore we regularly review feedback and make the necessary improvements to ensure clearly we are continually improving satisfaction.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

18 reviews

5-star
4-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I did not receive the requested 10 suture pads and 2 suture…

I did receive the requested 2 suture kits, but did receive the 10 suture pads. The 2 suture kits with four instruments were needed for the May 31st conference. The two suture kits were not in the package. I have spent $70 and not received the exacted order and have no form of recourse it refund.
I emailed and did not receive a reply. Please amend.

May 19, 2025
Rated 1 out of 5 stars

Dodgy company... Beware!!!

I ordered Urethral Sounds and paid an additional $20 for express shipping, but I never received the item. The company’s phone number doesn’t work, and the shipping information they provided appears to be doctored—it falsely claims the package was sent and delivered.

They only responded to two out of the six emails I sent, and that was only after I threatened to leave a negative review. Their offer? A $5 refund on a $68 order, claiming they didn’t actually send it via express post. That’s not my problem—it’s what I paid for.

This company seems incredibly dodgy. I honestly don’t know how they have any positive reviews… maybe they’re fake?

For anyone else who’s been caught in a similar situation, I’ve disputed the charge with my bank and was able to get a refund.

March 20, 2025
Unprompted review
Rated 1 out of 5 stars

Took extra 50 dollar for shipment

Took extra 50 dollar for shipment. However, they didn’t even delivered my item yet. The number they provided are invalid… both Australia and Pakistan.

January 8, 2024
Unprompted review
Rated 1 out of 5 stars

Poor Service

It has been over a month and my item has yet to be dispatched despite a email confirming the order complete. Any attempt of communication surrounding this issue has fallen on deaf ears.

January 26, 2023
Rated 1 out of 5 stars

The item I ordered never arrived

The item I ordered never arrived. I paid a total of $72.25. including $52.00 for the item and $20.25 for express post. My order number was 9376 dated 20 June 2022.
I did not follow up immediately, as I thought the post was delayed by Covid-19.
I sent two emails to the company and phoned and spoke to the "manager" who said he would check and ring back, but I heard nothing more.
Over the time I received two emails telling me that the order had been completed. I can show copies of all of these.
Nothing ever arrived, and no post tracking number.
was ever produced.
Based on this experience with Dental Point, I should really give them ZERO stars.

June 20, 2022
Dental Point logo

Reply from Dental Point

Hi Peter
we're glad that you atleast reached back to us.
We have found your order and according to our check the order was shipped to you on September 22, 2022 at 7:12 pm.
I am happy to check this further and solve the issue for you.
if you can please send us email on info@dentalpoint.com.au and share your last two email and contact number where you spoke with the manager, so I can investigate that as well.

But I can assure you that if the item is still not delivered to you then either you'll get full refund or we'll send you your item again.

Thanks

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