CROOKS!!!Extremely bad service, first off, they pressure you into writing the reviews, then overcharged me and did not contact me to correct the situation, and when I brought it up to them they act... See more
Company replied
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See what reviewers are saying
The price of units is accelerating in cost each year while service is going down. I've noticed standing water outside units. In the past, there was one person managing the facility and it was fantasti... See more
Company replied
The bilingual manager, Michel Bourdeau, is polite, helpful and exceptionally friendly. The warehouse is clean and secure. A first glance, the 5x10 space looked small to me but it's actually not when y... See more
Company replied
First off, they bill 13 times a year instead of once a month x 12.. They continually raise the rent every 6 months. They are not cordial and reasonable. I am paying about 21$/ square foot whic... See more
Company replied
Company details
Information provided by various external sources
Depuis nos humbles débuts en 1998 jusqu’à aujourd’hui en tant que plus grande entreprise d’entreposage au Canada, notre mission a été de garder les biens de nos communautés en sécurité. C’est ce qui nous guide chaque jour et ce qui nous permet de simplifier et de faciliter la vie de nos clients, un quartier à la fois.
Contact info
Canadian Road 100, M1R 4Z5, Toronto, Canada
- depotium.com
2.7
Poor
400 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Great experience .
February 9, 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Hi Herve, thanks for your feedback!
LACK OF SALT TO DE-ICE THE ROAD
LACK OF SALT TO DE-ICE THE ROAD. ALMOST ALWAYS FROZEN DURING COLD FREEZING TEMPERATURE AFTER RAIN
February 9, 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Hi Teoli, thanks for your feedback! We will look into the situation.
I haven't had any issues thus far
February 9, 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Thanks Shelina!
I like doing business with them but…
I like doing business with them but they raise rates frequently.Old customers are not treated as they should be.
Farzana Khan.
February 9, 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Hi Farzana, thanks for your review. Your feedback is very important to us for all future improvements on accommodating our all our customers.
Nice place but too expensive
It’s clean, safe and friendly staff but it’s way too expensive!!!! I’ve had a few augmentations already as well.
February 9, 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Thanks Cristal, for your feedback! We enjoy having friendly customers as well, and will be more than happy to look into the situation.
I GAVE YOU 4 STARS FOR THE GOOD SERVICE…
I GAVE YOU 4 STARS FOR THE GOOD SERVICE AND ALL .
HOWEVER YOU LOST ONE STAR BECAUSE YOU RELOCATED THE RECYCLING & GARBAGE CONTAINERS TOO FAR FROM THE DOORS. THIS IS NOT PRACTICAL ESPECIALLY IN THE WINTER.
THANK YOU.
February 9, 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Hi Elie, thank you for your review. We will look into this and see what we can do to help.
Claude Murray street is great/company has abandoned flood victims
Claude at Murray street is great. But because your whole basement flooded, even if not your fault, you should be regularly updating your clients on how legal compensation is proceeding. Show your customers that depotium is on their side and pressing fir a fair resolution. I have spent close to 10,000 in storage fees at your facility, Claude did write me a nice letter, but both you and the city of Montreal have washed their hands of the problem and the construction firms insurance has gone silent...I've lost thousands in replaceable items and a life's work of family and writing research. You should have been and can still be far more proactive
February 9, 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Hi Paul, thanks for your review. We value having you as our customer, and would be more than happy to further investigate the case. When you have a moment, can you kindly give us a call at 1 877-217-8673 to provide more details, so we can escalate this immediately? Thanks for your patience.
They are good
They are good . Nice if the rents come down as it's world wide recession. At least for a short period till the recession is lifted.
February 9, 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Thanks Dorothy! We will look into this to better accommodate our customers.
Clean
Clean, bright and secure. The only negative commentary is the cost for the space... too much for the size of locker
February 9, 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Hi Danielle, thanks for your review! Your feedback will be considered, to help us better accommodate all of our customers.
Prices periodically rise.
The prices periodically rise every quarter or so. My first year, increased significantly every two months! I would not recommend, esp. long term rental. Short term perhaps as place is very very clean, well kept and well organized.
February 9, 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Hi Tenant, thank you for your review. Your feedback will be considered for all future improvements to better accommodate all our customers.
Great service from the staff and…
Great service from the staff and storage unit met all expectations
February 9, 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Thanks Ruth! We love having great customers as well. =)
Reply from Depotium Mini-Entrepôt
Thanks A. Gravelle, for your feedback!
Always clean and ready to help
February 9, 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Thanks Paul!
Clean, close and priced right
Clean, convenient and affordable. Great staff
February 9, 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Thanks Ewhyn!
Great customer service at the storage.
February 9, 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Thank you Sumaiyah!
Reply from Depotium Mini-Entrepôt
Thanks Jacques!
Pricing creeping up
Pricing creeping up since Sentinel bought by Depotium. Actively looking for alternatives.
February 8, 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Hi A. B., thanks for your review. Your feedback will be considered for all future improvements, as we want to accommodate all our customers.
Good service
They have good service . But it is expensive and they care about more money
February 8, 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Hi Mohamed, thanks for your feedback. We will look into the pricing to better accommodate all our customers needs.
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