CROOKS!!!Extremely bad service, first off, they pressure you into writing the reviews, then overcharged me and did not contact me to correct the situation, and when I brought it up to them they act... See more
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The price of units is accelerating in cost each year while service is going down. I've noticed standing water outside units. In the past, there was one person managing the facility and it was fantasti... See more
Company replied
The bilingual manager, Michel Bourdeau, is polite, helpful and exceptionally friendly. The warehouse is clean and secure. A first glance, the 5x10 space looked small to me but it's actually not when y... See more
Company replied
First off, they bill 13 times a year instead of once a month x 12.. They continually raise the rent every 6 months. They are not cordial and reasonable. I am paying about 21$/ square foot whic... See more
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Company details
Information provided by various external sources
Depuis nos humbles débuts en 1998 jusqu’à aujourd’hui en tant que plus grande entreprise d’entreposage au Canada, notre mission a été de garder les biens de nos communautés en sécurité. C’est ce qui nous guide chaque jour et ce qui nous permet de simplifier et de faciliter la vie de nos clients, un quartier à la fois.
Contact info
Canadian Road 100, M1R 4Z5, Toronto, Canada
- depotium.com
2.7
Poor
400 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Reply from Depotium Mini-Entrepôt
Hi Bruce. Thank you for your feedback!
Location and units are fine but price…
Location and units are fine but price increases are not. Started at 55$ 3 years ago. Manager said he was giving me a good "deal". A year later the price started to increase and have routinely since all the way up to 85$ Thats a 55% increase.
February 1, 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Hi AG. Thank you for your feedback. We value you as a loyal customer and your experience is very important to us. Rest assured, we take great care to set our prices locally in order to ensure we provide the best possible price, which may go up or down.
Storage facility is fine, but ...
Storage facility is fine, except elevator which is sometimes a bottleneck several persons are waiting for.
Rates are increasing too fast and payment/penalties process is not clear.
February 1, 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Hi Alain. Thank you for your review. Your feedback does help us to improve our service. We certainly value you as a customer. Rest assured, we take great care to set our prices locally in order to ensure we provide the best possible price, which may go up or down. If our penalty process is still unclear to you, please don't hesitate to ask us for clarity. Our friendly staff at the front desk will be more than happy to go over all the details with you.
I am happy with my storage setup BUT not the payment part.
I am very happy with my storage setup at Depotium (formerly Sentinel). And during the winter I am especially pleased at how well maintained their lot is (Bari d'urfee, QC location); and the access to the outside doors has always been clear. The premises are tidy inside and out, well organized, and efficiently managed. However...
The one issue that I would have is the lack of payment options for someone not wanting to be invoiced monthly. I am in this for the long term. I do not want to be bothered with monthly record-keeping. When I first rented my unit, a discounted, annual rental was available - one payment, one invoice, one receipt for tax purposes. Now it is 12 months - no discount!
I have managed to negotiate a 9-month, non-discounted, term but I have to wonder why the annual program is no longer available. It would seem to be a cost-savings measure for corporate Depotium, as well as a time-saver for the Customer.
My rental started at $109 monthly I believe and, three years later, it is up to $131 per month - an increase of 20%. 27% if you account for the missing 7% discount that I started with. Might it be time to re-think this - especially for seniors on fixed income.
Otherwise, the location is great, security good, staff incredibly pleasant and accommodating, and the lockers dry and well maintained.
February 1, 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Hi B.T, thank you for your review. We certainly value you as a loyal customer and your overall experience is very important to us. Rest assured, we take great care to set our prices locally in order to ensure we provide the best possible price, which may go up or down. Your feedback is noted, and we will investigate further.
Good experience but price are totally…
Good experience but price are totally crazy and so high! 8% increase after 8 months..
February 1, 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Thank you for your feedback, Mike. We are happy to hear your experience has been a great one. Rest assured, we take great care to set our prices locally in order to ensure we provide the best possible price, which may go up or down.
Quite expensive.
February 1, 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Thank you for your feedback, Nancy. We take great care to set our prices locally in order to ensure we provide the best possible price, which may go up or down.
Reply from Depotium Mini-Entrepôt
Merci, Sylvie!
Great customer service
Great customer service, I like that they are open on saturdays. However I do not like that if you don't have a credit card you have to go in every month.
February 1, 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Hi Amanda, thank you for your feedback.
Convenient location
Convenient location. Everything worked out well with no issues. Good communication. Rgds, Martin
February 1, 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Great to hear Martin! Thank you for your feedback :).
Reply from Depotium Mini-Entrepôt
Hi Renee. Thank you so much for your feedback! It's always a pleasure to provide great service.
Accounting treatment of invoices of…
Accounting treatment of invoices of Depotium is painful.
It is very difficult for us to treat your invoices since it's never real invoice but Statement of unpaid invoices. It creates lots of confusion because we sometime pay double of the monthly rent because the statements show 2 months instead of only the current month.
It has to changed. We are spending lot of time trying to reconcile invoices and payment with the Depotium accounting clerk.
February 1, 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Hi Muriel, thank you for letting us know about this. Your feedback helps us get better. We would like to investigate this further and hope to resolve it promptly and accurately. Kindly email us at
storagevaultreviews@storagevaultcanada.com with the site location that you are storing at and the unit number. Regards.
My experience was very pleasant
My experience was very pleasant, the personnincharge always asnwer email under 24 hours and super nice. Very clean Depotium.
February 1, 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Hi Marine. Thank you so much for your feedback! It's great to hear about your wonderful experience at our facility and it's always a pleasure to provide you with such great service.
Person at front desk is rude
Person at front desk is rude. Do not keep their rental promises.
February 1, 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Hi Seb. Your feedback is important to us, thank you. We would like to investigate this issue further. Please email us at storagevaultreviews@storagevaultcanada.com with your full name, site location, and unit number. Regards.
I would recommend this company to…
I would recommend this company to anyone.
February 1, 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Hi Allan. thank you so much for your feedback! It is our pleasure to provide you with such great service. We also feel very honored to know that you would recommend us to your friends and family. As an ongoing incentive, we have an amazing referral program in place that can pay you up to $100 for each referral! Please don't hesitate to ask any of our incredible staff for more details :).
Reply from Depotium Mini-Entrepôt
Your feedback is important to us, thank you. We would like to investigate this issue further. Please email us at storagevaultreviews@storagevaultcanada.com with your site location and unit number. Regards.
Great experience
Everything went well, service was great and it was clean
February 1, 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Thank you for your feedback, PJ!
The guys in Baie-d’Urfé are absolutely…
The guys in Baie-d’Urfé are absolutely awesome with the level of service they give.
February 1, 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Hi David. Thank you for sharing your wonderful experience! We are so happy to have been such a great service and option for you :).
Price is not competitive with the likes…
Price is not competitive with the likes of uhaul ..Frequent price increases throughout the year..
February 1, 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Hi Hari Tage, thank you for your feedback. We take great care to set our prices locally in order to ensure we provide the best possible price, which may go up or down. We have a wide variety of different units and price points; please don't hesitate to give us a call at 866-553-7146 and our advisers will sure find a perfect fit for you.
Visa refund takes an endless time
In mid January, I called in advance to let you know I was ending my contract. Depotium told me everything was noted and fine.... As agreed, I moved my stuff out of the warehouse... and the next day you charged me another 4 weeks anyways.
Now, I have been waiting almost two weeks to get my refund. After having spoken to several Depotium employees, I got apologies and been told it was "the first time ever" they were seeing such an issue, but it is still not resolved and the money has not been credited back to my Visa.
February 1, 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Thank you for your review, Simon. We looked into this issue. Happy to hear the problem has since then, been resolved.
Reply from Depotium Mini-Entrepôt
Hi Peter. Thank you for sharing your wonderful experience! We are so happy to have been such a great service and option for you :).
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