Great selection of artwork and frames. Big shout out to Alexandra Gater for her use of Desenio artwork in many of her makeovers and for helping me discover a truly inspiring company.
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See what reviewers are saying
If you’re looking for posters that range from photography to illustrations, this is a great supplier. Their frames are a little bit expensive but they do have good prices on posters, especially if you... See more
I like a lot of the prints that are offered on the website, but when trying to make a purchase, I had to change my choice three times either it says it was out of stock or it kicked it out of my check... See more
Got my printings with the corners all bended and my gold frame defected (open corner). Had to try fixing it my self since they do not reply to their emails when I sent them a message mentioning the co... See more
Company replied
Company details
Written by the company
When our customers are happy and satisfied, we are happy and satisfied!
Contact info
Desenio Group Inc. 870 Corduroy Road, Suite 400, 43035, Lewis Center, United States
- +17402384149
- https://desenio.ca/info/faqs/
- desenio.ca
4.0
Great
689 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Bad Service
Placed an order for 3 prints and only 1 arrived in the “completed” order. Reached out to customer service who said they would issue a replacement for the missing prints…. 3 weeks later and still nothing has arrived. So disappointed in the customer service, however the one did arrive was beautiful and great quality
November 17, 2024
Reply from DESENIO CANADA
Hello,
Thank you for sharing your feedback on Trustpilot. We genuinely appreciate your input and are truly sorry to hear that your experience did not meet your expectations. Our goal is to provide a seamless and enjoyable shopping experience, and we regret falling short in your case.
We are committed to continuous improvement and carefully review all feedback to enhance our processes. Your comments will be shared with our team so we can address the issues you’ve raised.
We kindly request that you reach out to our Customer Service team so that we can assist you further. We’re here to help and would appreciate the opportunity to resolve your concerns.
Thank you once again for your feedback. We hope to restore your faith in us and provide the quality experience you deserve in the future.
DESENIO
Details
Items chosen were delivered.
Tube container could've used some deburring. Had difficulty retrieving prints from tube. Details. Otherwise good.
November 20, 2024
Good quality!
Easy to order. No difference from web site and received order. Thank you
November 16, 2024
Love my new Monet print
Love my new Monet print! Super high quality. Can't wait to purchase another to make my space feel more cozy.
November 10, 2024
Good quality prints
Prints came quickly in the mail, on really great quality paper and was packaged nicely. Worth the money.
November 10, 2024
Beautiful quality prints that arrived…
Beautiful quality prints that arrived in pristine condition.
I would recommend this site to friends & family
November 12, 2024
Easy Experience
Everything was easy to find and order. Great selection, and amazing sale!
November 30, 2024
Unprompted review
Arrived on time
I love how the prints look and they arrived fairly quickly so im satisfied
November 7, 2024
My product arrived quickly and in great…
My product arrived quickly and in great condition. I’m very happy!
November 3, 2024
I love how easy it is to shop for art…
I love how easy it is to shop for art for my home !! The photos are soo amazing! Makes me want everything!
November 25, 2024
Unprompted review
Personalized photos and framed images…
Personalized photos and framed images to my liking. Great gallery wall of my dogs and cat.
October 31, 2024
Convenient, Variety of photos, safe delivery
Excellent! I ordered from them more than once.
November 2, 2024
Beautiful designs and quality
I love the huge selection of beautiful prints. I also love that I can get all my artwork and frames in one place. Shipping is always quick and the quality is great! The new canvases are beautiful and high end looking.
October 29, 2024
I paid for mounting service
I paid for mounting service. The art is all wrinkled and wavy on the inside. Save disappointment and just do it yourself.
October 28, 2024
Reply from DESENIO CANADA
Hi Luc,
We're sorry to hear your frames arrived damaged. While we carefully choose our packaging to ensure safe delivery, occasional damage can still occur during transit. We apologize for any inconvenience this has caused and appreciate your understanding.
Our Customer Service team will contact you soon to resolve this issue. We value your input and are committed to finding a solution that restores your confidence in our products.
Thank you for your patience. We look forward to assisting you and ensuring your satisfaction.
DESENIO
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