DesirableCar Reviews 14

I don't normally leave reviews, but because Shabs and the company was so good, I thought that I would.
I arranged a visit, Shabs was very accommodating and the car was exactly as described, I literally could not find a thing wrong with it, no dents or scuffed alloys, I mean perfect and I am OCD. I had researched prices, they were very competitive, I tried to negotiate, but the price was the price, which is fair, but you have to try right? I kind of respected Shabs for that. Test drive was great, put deposit down and picked up a few days later.
Turned up, everything was in order, sorted the finance, Shabs was well organised, explained everything clearly and at a nice easy pace, then I drove away.
Been a few weeks now, car is still perfect, even still has a really nice smell to it.
Really happy with the car and the experience. I would definitely buy again from this company and would recommend to anyone

Great buying experience
From the initial phone call to enquire about the car to the day I picked it up I couldn't fault the team
They weren't at all pushy and gave me plenty of time to inspect the car before deciding if I wanted to go ahead with the purchase and were fair with the trade in of my old car aswell

This is now my second review for Desirable Cars, and I honestly can’t recommend them highly enough.
I purchased my car back in November 2025, and while there were a few initial issues at the time, everything was handled quickly, professionally, and without any fuss. It was clear even then that customer care was a priority for them.
More recently, I experienced an issue with the rear headlight — there was water ingress inside the unit. After raising it with the team, they investigated promptly and kept me fully informed throughout. Thanks to goodwill from BMW covering the cost of the part, Desirable Cars stepped up and covered the repair costs, which I really appreciated.
My first review was already full of praise, but this follow-up just reinforces why. This is exactly the kind of company you want to deal with — genuine people who care about their customers, communicate clearly, and go out of their way to help without any hassle.
No faff, no stress — just great service. Highly recommended.

Nothing short of a superb experience. Communication was excellent, the process clear and structured with an outcome that exceeded my expectations. To deliver a great experience from start to finish means a cohesive team which at very touch point the team at Desirable could not have done anymore for me. The transfer on the Tesla app for the model Y was done literally as their delivery wagon drove away and a service most other dealers simply do not offer. So a massive thanks to Kevan, Niya and Sandy for going the extra mile.

I purchased a Tesla Y from desirable car. I used autotrader and came across these guys as by far the most competitively priced on autotrader for the model and spec i was after. I must admit i was a little concerned when checking the initial reviews here on Trustpilot, despite them having a much better score on autotrader. I spoke with Kevan throughout and he was very patient with me. Naturally as i live 80+ miles away i had a lot of questions and was very cautious as i was making a purchase online without visiting in person. The Telsa i received was exactly as promised matching the video provided in advance and i am very pleased with the purchase. Kevan made me aware of the normal process for the transfer of ownership with the tesla account and this was sorted swiftly once the new V5 arrived. I would recommend these guys, and encourage people to check their reviews on autotrader .

Thanks,
Andy

Just invested in my first EV which is now a TESLA model Y.
The vehicle is 2.5 years old, one previous owner and very low mileage.
The car is literally like a brand new vehicle, as are the other vehicles in the showroom building. Fantastically prepared.
Mine had new tyres fitted and I'm very pleased with it so far.
The whole buying experience was superb and very easy, especially the finance which Kevan the salesman sorted out perfectly and at a very good rate.
I have bought many vehicles over 40 plus years, this was easily the best buying experience I have had.
Vehicle viewed on a Monday and I drove it away on the Wednesday lunchtime.

All a very nice buying experience and enjoyed looking at some of the other vehicles they had there.
Cannot fault the buying experience.

Avoid Desirable Car at all costs – especially dealing with their so-called “management.”

I bought a car from them and it was nothing but trouble from day one. The car was faulty, and I was having to charge it 3–4 times a week. When I tried to raise a complaint, Sandeep (the manager) refused to even open one. Instead of listening, he kept brushing me off.

I had the car inspected by RAC, then later by Mercedes, and every time Desirable Car tried to move the goalposts, making excuses and changing their story to avoid responsibility. This dragged on for nearly a year. They thought they could take me for a fool, but what they didn’t realise is that I kept every single piece of evidence the Ombudsman needed.

When the case finally went to the Ombudsman, it took only weeks for them to rule in my favour. Desirable Car had to return my £10,000 deposit, pay me £300 compensation, £192 for diagnostics, plus 8% interest on the payments I’d made – and I still get to keep the rest of the monthly payments. That’s a massive L for this company and a clear sign of how badly they operate.

Terrible management, terrible service, and a complete lack of accountability. If you value your money and your sanity, stay far away from Desirable Car.

I’m leaving this review based on a frustrating experience my fiancé had with Desirable Car, which I was closely involved in and feel just as disappointed by.

My fiancé had arranged finance through Zuto for a car at Desirable Car, and after several discussions and completing all the necessary paperwork, we were informed by Zuto on Friday that everything had been approved and signed off. We were under the impression the car was secured at that point.

So it came as a huge shock when, on Saturday afternoon, my fiancé received a call from Desirable Car saying the vehicle had been sold to someone else. Their sales manager claimed that receiving the invoice request from Zuto at 6:15 PM on Friday didn’t constitute a confirmed sale. They also said they tried to call once on Saturday morning to take a deposit, and when they didn’t get through, they sold the car to another customer just ten minutes later.

Zuto, however, provided proof that they’d tried to contact Desirable Car by phone (calls that apparently weren’t answered) and also emailed them on Saturday morning—though Desirable Car denied receiving any communication.

From my perspective, the whole situation felt very poorly handled. The sales manager’s approach came across as unprofessional, dismissive, and lacking any real accountability. It also raised questions for us about whether the fact that my fiancé chose not to use Desirable Car’s in-house finance (because Zuto offered better rates) played a role in how our purchase was treated.

Desirable Car may promote high customer satisfaction, but in our case, the experience was far from it. Communication and process were seriously lacking, and I hope this review encourages them to be more transparent and professional in future dealings—especially when finance has already been approved.

I recently had a disappointing experience with Desirable Car during the purchase of a vehicle I had arranged finance for through Zuto. After several discussions and completing all necessary paperwork, I was informed by Zuto on Friday that everything had been signed off and approved. However, to my surprise, I received a call on Saturday afternoon from Desirable Car stating that the vehicle had been sold to someone else.

According to Desirable Car’s sales manager, they received the invoice request from Zuto at 6:15 PM on Friday, but claimed this didn’t constitute a formal sale. They also mentioned trying to contact me once on Saturday morning to "take a deposit", and when they didn’t reach me, they sold the car to another customer just ten minutes later.

What’s frustrating is that Zuto was able to provide evidence showing they attempted to contact Desirable Car by phone (calls which apparently were too busy to take) and also sent an email on Saturday morning, which Desirable Car denied receiving any communication from.

The overall interaction with Desirable Car, particularly with the sales manager, was disappointing. I found the approach unprofessional, dismissive, and lacking accountability. It’s also concerning that choosing not to use their in-house finance—due to less competitive rates—may have influenced their commitment to my purchase.

While Desirable Car promotes a high customer satisfaction rating, my experience suggests that their process and communication need serious improvement, especially when it comes to honouring finance approved purchases. I hope this feedback encourages more transparency and professionalism in their future dealings.

Having checked out many reviews including on Autotrader I decided to use Desirablecar, near Loughborough, to buy a KIA Niro 3, with a low mileage; plus it was a good price for a 2021 model. Ed was extremely helpful and was happy to answer various questions and did not put any pressure on me to buy. I was a bit nervous about paying this amount of money to buy a car I had not yet driven. I was persuaded by the other great reviews to go to this garage, over 100 miles away from North London! Very happy with the service and delighted with my car which I drove home today. It looks immaculate. They were also very understanding and professional in all ways, including when I requested someone else in their office to confirm their bank info before transferring money (as requested by my bank). I will highly recommend them to friends and family! One happy customer!

Admittedly I was nervous about parting with so much money buying a car from somewhere so far away but the way Sandeep explained everything was brilliant, not pushy or salesman-like, and the whole transaction was very painless. The delivery process from Matt was smooth and he explained everything about the vehicle itself very thoroughly.

When a minor issue arose with the vehicle later on Sandeep was very helpful and I got this resolved directly with the dealership in the end.

This is how easy buying a car should be, don't hesitate to give these a go.

Great service from first enquiry through to collection Ed was attentive and professional. The car was prepared immaculately and the purchase very smooth. For a car that's a little different, I would Highly recommend you deal with Ed at Desireablecar.com.

I bought a car from Desirable cars. The car itself has been fantastic so far, everything that was promised by the company was delivered when purchasing the car. Their customer services are great, especially 'Sandeep', who is professional, friendly, polite, and does his best to provide the best services. Actually, the main reason that I am writing this review is to thank Sandeep and acknowledge his beautiful customer services, especially the after sale support he provided.
I had an unexpected small issue with the comfort access of the car I purchased and Sandeep tried his best, followed it up in a professional and friendly manner and finally resolved the issue efficiently as per my expectation. Many thanks to Desirable cars and Sandeep. I wish I deal with these guys again.